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    Blinds.com

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Blinds.com

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Overview

Blinds.com has a rating of 4.4 stars from 2,567 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Blinds.com most frequently mention customer service, great quality, and window coverings. Blinds.com ranks 2nd among Blinds sites.

  • Service
    659
  • Quality
    2242

Proactively asks for customer feedback

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Positive reviews (last 12 months): 94.5%
Positive
1,626
Neutral
41
Negative
53
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126,538 reviews

113
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How would you rate Blinds.com?
Top Positive Review

“Best blinds ever”

Danial J.
11/8/24

Superb experience. The blinds arrived exactly as stated, the quality of construction is far beyond any other set of blinds I have purchased. They were easy to install with the provided instructions. I will definitely be purchasing more until my whole house is fitted with them.

Date of experience: 12/13/24
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Top Critical Review

“Hard to Choose”

ALICIA A.
11/9/24

Way too many types of cellular blind options. Color options are very hard to choose from especially when they are not the same across each kind of cellular blind.

Date of experience: 12/17/24
See critical reviews

Reviews (2,567)

Rating

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Reviews that mention popular keywords

customer service (409) web site (34) window coverings (43) installation instructions (35)
Thumbnail of user suzier60
Alabama
1 review
0 helpful votes
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November 8th, 2024
Verified purchase

I called with a problem and was helped by a friendly, intelligent and understandable representative. Problem was solved in a matter of minutes!

Service
Quality

Date of experience: December 17, 2024

Thumbnail of user joyo221
Texas
1 review
0 helpful votes
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November 6th, 2024
Verified purchase

I finally have all my window coverings complete and am very happy. Easy to order and I love the product. These are also easy to install.

Service
Quality

Date of experience: December 14, 2024

Thumbnail of user barbaraj3201
Texas
1 review
0 helpful votes
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December 23rd, 2024
Verified purchase
• Updated review

Reliable sales person, informative, responsive. With required characters, you are making it so you waste my time. Just accept what you are given.

Quality

Date of experience: December 13, 2024

Reliable sales person
November 4th, 2024
Verified site experience
• Previous review

Date of experience: October 25, 2024

Thumbnail of user claudiag783
Arizona
1 review
0 helpful votes
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December 1st, 2024
Verified purchase

Order site is easy to navigate, the installation process was flawless and the technician was very friendly and professional.

Quality

Date of experience: December 16, 2024

Thumbnail of user billm2274
California
1 review
0 helpful votes
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October 22nd, 2024
Verified purchase

Wonderful experience. Absolutely the best customer service I've experienced in a long time. Product was very good too. You've made a lifetime customer.

Service
Quality

Date of experience: November 6, 2024

Thumbnail of user davido3667
New Hampshire
1 review
0 helpful votes
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November 30th, 2024
Verified purchase

Start to finish, great experience. Do your homework, measure correctly and you shouldn't have any problems. I highly recommend.

Quality

Date of experience: January 4, 2025

Thumbnail of user susand4749
North Carolina
1 review
0 helpful votes
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November 2nd, 2024
Verified purchase

I am very happy with blinds.com's products and service. I have made several orders and have been happy with all of them. I am sure I will be back.

Quality

Date of experience: December 13, 2024

Thumbnail of user libbym127
Texas
1 review
0 helpful votes
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November 20th, 2024
Verified purchase

Excellent service! The products are always as ordered and high quality. I have been very pleased when using Blinds.com

Quality

Date of experience: December 13, 2024

Thumbnail of user annmarieg68
Florida
1 review
0 helpful votes
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November 20th, 2024
Verified purchase

Thr website was user friendly, the delivery was pretty fast considering the blinds have to be cut to your measurements. Product fix was perfect
Will be purchasing more

Quality

Date of experience: November 10, 2024

Thumbnail of user breta84
Texas
1 review
0 helpful votes
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November 3rd, 2024
Verified purchase

Awesome experience. The help I received ordering was spectacular. Installation was a breeze. I will be ordering more soon.

Service
Quality

Date of experience: December 11, 2024

Thumbnail of user daven1291
Ohio
1 review
0 helpful votes
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November 2nd, 2024
Verified purchase

The videos were helpful to explain the differences between the many different kinds of blinds so I could find just what I wanted!

Quality

Date of experience: December 8, 2024

Thumbnail of user simonw702
California
1 review
0 helpful votes
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December 21st, 2024
Verified purchase
• Updated review

Terrible customer experience. Awful communication and poor installation. Inconsistent with past experiences. Disappointing.

From the onset order was canceled by blinds.com then multiple shipments followed unprofessional installation. Actually I had to install one blind myself and fix the others.

Service
Quality

Date of experience: December 11, 2024

Quick and Easy Website/UI and Features
November 6th, 2024
Verified site experience
• Previous review

Date of experience: October 27, 2024

Thumbnail of user johnw11134
Colorado
1 review
0 helpful votes
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November 2nd, 2024
Verified purchase

As always, excellent. The loop cord anchor did not work for this middle window shade. Sorry b ut I have no further comments.

Quality

Date of experience: December 10, 2024

Thumbnail of user derralv1
California
1 review
0 helpful votes
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December 19th, 2024
Verified purchase
• Updated review

I have ordered these blinds before. Customer service was very helpful in figuring out how to match this order with previous orders.

Quality

Date of experience: December 9, 2024

Great instructions
November 4th, 2024
Verified site experience
• Previous review

Date of experience: October 25, 2024

Thumbnail of user reedab2
Indiana
1 review
0 helpful votes
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November 13th, 2024
Verified purchase

I just needed one weirdly sized blackout cellular shade and Blinds.com made me one that is perfect!. Great easy to use site. Thanks

Quality

Date of experience: November 19, 2024

Thumbnail of user denises3434
Wisconsin
1 review
0 helpful votes
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November 7th, 2024
Verified purchase

The blind was PERFECT for our window#! The site is very intuitive for ordering #! The representatives are always so very very helpful #!

Quality

Date of experience: December 12, 2024

Thumbnail of user sandras5372
Florida
1 review
0 helpful votes
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October 30th, 2024
Verified purchase

Very good experience... user friendly
No issues with blinds, I just needed to clarify the size. Excellent customer service

Quality

Date of experience: December 7, 2024

Thumbnail of user pamelah2471
California
1 review
0 helpful votes
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October 17th, 2024
Verified purchase

Super easy site to navigate. I went to "My Account" then "Orders" and using that information was able to reorder for another room with the exact same measurements. Our blinds are of high quality. We will definitely be ordering through Blinds.com in the future.

Quality

Date of experience: October 7, 2024

Thumbnail of user michellem4277
Michigan
1 review
0 helpful votes
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November 22nd, 2024
Verified purchase
• Updated review

ALWAYS GOOD QUALITY AND DEPENDABLE! This is my third time ordering and have completely covered two houses of windows without ever having a problem.

Quality

Date of experience: December 30, 2024

Quick and Easy
November 14th, 2023
Verified site experience
• Previous review

Date of experience: November 14, 2023

Always so easy and I love the product
November 28th, 2022
Verified site experience
• Previous review

Date of experience: November 28, 2022

Thumbnail of user hollyb1017
Wisconsin
1 review
0 helpful votes
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December 14th, 2024
Verified purchase
• Updated review

The blind looks great in the baby's room. I would order from your company again. The color blends well with the color in the room.

Quality

Date of experience: December 4, 2024

I had a hard time tracking which type/brand of shade...
October 27th, 2024
Verified site experience
• Previous review

I had a hard time tracking which type/brand of shade to match my color sample.

Date of experience: October 17, 2024

Thumbnail of user sharona2301
New York
1 review
0 helpful votes
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October 17th, 2024
Verified purchase

I ordered 10 of the faux wood 2 inch blinds in white for our new windows. They are cordless and easily open and close with a wand. I love how sturdy and well made they are. These blinds look great, keep the heat of the sun out when closed, and also stand up to a large dog who sometimes jumps up and put his paws on them (only made a few small nail indents, but no damage). My husband installed the blinds and had no issues. They look great from the outside as well and I just ordered 7 more to finish off our windows.

Service
Quality

Date of experience: October 7, 2024

Thumbnail of user morgans510
Pennsylvania
1 review
0 helpful votes
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October 24th, 2024
Verified purchase

These blinds were easy to order, arrived quickly, easy to install, and look amazing-- very timeless look. I would recommend to anyone!

Quality

Date of experience: December 2, 2024

Thumbnail of user nikkih310
Indiana
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

We ordered 10 sets of blinds for our new home. The cost was really good, especially considering the sale price, and installation for that many blinds was really inexpensive. We also opted to have a professional check our measurements, which gave us a great measure of assurance. One set of blinds was delayed, which delayed installation a bit, but that was quickly remedied with one phone call. The installer, who also measured the window, did a phenomenal job in no time at all. And the blinds look beautiful and work wonderfully. I would highly recommend Blinds.com.

Service
Quality

Date of experience: October 8, 2024

Thumbnail of user gerryl115
California
1 review
0 helpful votes
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October 24th, 2024
Verified purchase

Easy to navigate website
Perfect fit and the motorized blinds are a nice well working feature. Well worth the price. Installation was a breeze.

Quality

Date of experience: November 28, 2024

Thumbnail of user paulw3223
Illinois
1 review
0 helpful votes
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October 25th, 2024
Verified purchase
• Updated review

I opened a chat to ask a quick question, but there was no response or a "We'll be with you in xx minutes" message, and I waited over 15 minutes. I am a repeat customer and need to order two more shades that match what we bought last year. However the color we ordered last year, "Snow" is not offered anymore so I tried to ask if that's the same as "Pure White". The attempted chat was at 11:45am Sat 8/31/24. So, I placed the order and unfortunately the new color didn't match very well. I contacted Customer Service and was very happy with the rep's help. She found a better color match and ordered new shades for us. We're very happy with the new shades!

The shades we ordered did not match our older ones (the old color is not offered anymore) and the customer service rep was extremely helpful in getting us a better color match. Thank you!

Service
Quality

Date of experience: October 15, 2024

I opened a chat to ask a quick question, but there...
September 10th, 2024
Verified site experience
• Previous review

I opened a chat to ask a quick question, but there was no response or a "We'll be with you in xx minutes" message, and I waited over 15 minutes. I am a repeat customer and need to order two more shades that match what we bought last year. However the color we ordered last year, "Snow" is not offered anymore so I tried to ask if that's the same as "Pure White". The attempted chat was at 11:45am Sat 8/31/24.

Date of experience: August 31, 2024

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From the business

Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.

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Thumbnail of user socialc2
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Blinds.com Customer Service
Typically does not respond to reviews

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