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Blinds.com has a rating of 4.4 stars from 2,472 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Blinds.com most frequently mention customer service, great quality, and window coverings. Blinds.com ranks 2nd among Blinds sites.
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126,097 reviews
Very good experience ordering & receiving. But, one of the 8 blinds I ordered has already broken. A string at the top broke and now I cannot open or close the blind. I plan to call customer service to see how I can remedy this problem. Also had to go & buy stronger screws, as the ones I received with my order strip out and are useless.
I ordered these higher-priced blinds because a representative assured me they would fit my doors. Unfortunately, upon arrival, I found they did not fit. After reaching out, I was informed that the only suitable alternative was a significantly less expensive option—approximately $1,000 less. I then requested a refund for the price difference, as the original recommendation came from a Blinds.com representative and led to this error. However, I was told that no refund would be issued, even though the mistake was on your team's part. This experience has left me disappointed and hesitant to rely on your team for accurate product guidance in the future.
Very easy to order blinds and they were delivered as promised. Product is very good quality and they are easy to install.
Date of experience: May 27, 2024
Very happy with the quality of the blinds for the affordable price! Easy to navigate the website...
Date of experience: June 13, 2024
It was easy to order, delivery was timely. I'm still in the process of mounting this large 10' blind, but it looks to be fairly simple to install.
Date of experience: May 24, 2024
The ordering process is very detailed, which leads to a perfect product. One suggestion is that you give direction in the delivery about assembling the hinges which come undone. Also, the tiny washers could be in a little baggie.
Date of experience: April 19, 2024
This is my 2nd multi-shade oder. The product was delivered on time, was easy to self install, and the quality matched what was advertised. I'll be back! Great products!
Date of experience: May 4, 2024
Tension business impossible. Only one side of the lower part of the blind could be stretched far enough to get under the clip.
Date of experience: May 24, 2024
Colors options changed every time I visited the site. I got samples but the color I preferred was not available when I ordered. I was quite happy with the blinds when they arrived. Installation was easy.
Date of experience: April 16, 2024
Very helpful when I called to ask a question. Very easy website to navigate. My samples were very helpful in my decision making.
Date of experience: May 25, 2024
I have ordered several times through Blinds.com and the quality of the blinds is exceptional! I also needed to contact customer service and agent was very knowledgeable and helpful. Will definitely continue to purchase through Blinds.com
Date of experience: April 14, 2024
Jasmine was Super Helpful in me ordering these blinds. She is an Exceptional employee and deserves a Big Promotion
Date of experience: July 25, 2023
The blinds fit perfectly. The only problem I had was a defective mounting bracket. That was an easy solution as I went out to a Big Box store with the defective bracket in hand and purchased a set of three for $6 to finish my install.
Date of experience: April 11, 2024
Thank for variety of options and the sizes. The shipping could have been a bit faster but overall I am satisfied and pleased.
Date of experience: May 18, 2024
It's very annoying that you say you sell the mounted pull cord blind systems, but you only let people buy the wand systems.
Date of experience: May 23, 2024
I always buy window coverings here, truly the best! I don't shop anywhere else. The customer service and the product is always #1.
Date of experience: May 22, 2024
Your company is the best, that's why I keep buying from you!
Date of experience: March 19, 2024
I love your site. I've outfitted my entire home with your products.
With this latest purchase, all of my windows now have the Blinds.com treatment.
Date of experience: May 24, 2024
The experience was good. However there are various options for the different brands of blinds and there should be a comparison chart to show what options are available either each brand to reduce the amount of searching through every brand to get exactly the options you are looking for.
The representative was responsive and helpful and prepared an estimate for the options I was interested in.
Date of experience: April 13, 2024
The experience was good. Speaking with a representative was helpful.
Date of experience: February 28, 2024
When the installation was done, the installer secretly discarded the light guard. A few days later, I discovered this and contacted Blinds.com to send new night guards. When the new night guards arrived, they didn't fit the window frame. I contacted Blinds.com again, and a protracted battle lasting months began. After countless phone calls and emails—it took 17 days for Blinds.com to respond, and I had to keep pushing for a reply. Customer service kept repeating the same phrase, like an AI. Finally, they refused a refund, claiming the products were based on measurements provided by Blinds.com, implying the initial measurements were incorrect.
The installer realized the products couldn't be installed properly but didn't inform me and secretly discarded the product, hoping I wouldn't notice. The replacement products still didn't fit, and Blinds.com, not wanting to issue a refund, blamed the vendor and took no responsibility, despite they are the one who provided the measurement service. Their attitude was evasive and negative. Before the purchase and installation, their service was excellent and proactive, but afterward, it was completely different. Once they've taken your money, you're no longer valuable to them. This experience reveals the company's poor service mindset and overall values.
Another issue was a control pole I ordered that wasn't shipped for several months. When I called, they finally told me it was out of stock and issued a refund. I wonder if I hadn't called, would they have just taken my money and ignored it?
Additionally, one of the installed blinds wasn't stable. The installer didn't use the middle bracket, so the blinds fell after a few weeks. This was confirmed by a second installer. Scheduling a fix took a long time too. Even though the warranty covers a whole year, each appointment took forever to schedule.
I don't know how much impact this review will have, but I personally will never purchase from Blinds.com again and won't recommend it to my friends.
Date of experience: May 27, 2024
Received with a broken bag of hardware. One of the screws was jammed into the blinds on the backside. It doesn't show on the inside, but is torn on the outside. I was told to take a picture, but since damage is on the outside I decided to keep them. Will order again and hopefully there won't be any damage again.
Date of experience: April 13, 2024
Blinds.com has the best deals I've found for buying home blinds - good quality, easy install, arrived quickly. Very happy with my experience
Date of experience: May 21, 2024
I had missed the sales window and I called task about getting the discount and they were able to give me a comparable discount of the one I missed. Excellent customer service. Product was exactly as described and installed. Instructions were clear.
Date of experience: April 11, 2024
I like the blinds a lot, BUT...I ordered 13 of them and none of them were labeled, so I had to measure and remeasure to make sure I put them in the right windows. Why? I labeled them when I ordered them, so I thought when they arrived I could just take them to that room. What happened?
Date of experience: April 16, 2024
I ordered one blind to see if I'd like it. It came quickly, installed easily, so I ordered 13 more for the rest of the house.
Date of experience: March 2, 2024
Blinds arrived as ordered without damage and all were made to correct size.
Hats off to the folks who made the order happen. Thank you
Date of experience: May 18, 2024
Very much appreciated the help from designer Paul on my purchase. He was great in helping me identify more samples to suit our needs. I was frustrated that I couldn't get the roller shade that I wanted in motorized form. Was also disappointed that despite ordering my fabric to come in vertical layout, it came standard. In the end though, we're pleased with everything. The customer service is quite good here.
They addressed the issues I outlined above by offering to replace the shade if I wasn’t happy with it once it was hung. Very pleasant rep diffused me.
Date of experience: April 5, 2024
Very much appreciated the help from designer Paul on my purchase
Date of experience: February 19, 2024
Easy to order just what we needed, for two types of window coverings. Customer service was excellent when we had a problem installing, we will always order from Blinds.com!
Date of experience: April 25, 2024
I received my original order and was one vane short. I called customer service and informed them that I had ordered this online from Amazon and ask if I needed to call them to get another vane. The associate informed me that it was not a problem and that she would issue and order for the missing vane. Customer Service was outstanding! Thank You.
I received my original order and was one vane short. I called customer service and informed them that I had ordered this online from Amazon and ask if I needed to call them to get another vane. The associate informed me that it was not a problem and that she would issue and order for the missing vane. Customer Service was outstanding! Thank You.
Date of experience: April 6, 2024
Date of experience: February 21, 2024
Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.
