Blinds.com has a rating of 4.4 stars from 2,467 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Blinds.com most frequently mention customer service, great quality, and window coverings. Blinds.com ranks 2nd among Blinds sites.
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Very good experience ordering & receiving. But, one of the 8 blinds I ordered has already broken. A string at the top broke and now I cannot open or close the blind. I plan to call customer service to see how I can remedy this problem. Also had to go & buy stronger screws, as the ones I received with my order strip out and are useless.
I ordered these higher-priced blinds because a representative assured me they would fit my doors. Unfortunately, upon arrival, I found they did not fit. After reaching out, I was informed that the only suitable alternative was a significantly less expensive option—approximately $1,000 less. I then requested a refund for the price difference, as the original recommendation came from a Blinds.com representative and led to this error. However, I was told that no refund would be issued, even though the mistake was on your team's part. This experience has left me disappointed and hesitant to rely on your team for accurate product guidance in the future.
The blinds seem generally well made, depending on the model, and arrive quickly from China. That's the extent of the positives.
Customer Service and Support is nonexistent. Their automated AI Bot is useless, it understands only very simple questions, responses are always either completely wrong, or requiring a human. Twice I've gotten to what might be a human, both times giving me either the wrong information, or information about a blind I don't have, even after I supplied my order number! 30 minutes of my life wasted. I was then told to make a video of my very simple issue "so it can be shared with the vendor". I thought they were the vendor? Turns out Blinds.com is a front for various, mostly Chinese, blind companies. Blinds.com therefore knows very little about the products they sell. If you decide you want an extra part for a blind you bought, they are nowhere to be found on the site. So, if you want an extension cord or an extra mount, cord, extra remote—any part for your blinds — they aren't offered after the sale. In fact they offer zero parts, accessories for anything they sell.
If you go to the website, there is no Support section. None. Zero. The FAQ section seems like an afterthought, only answering the most basic questions. So, buyer beware, although Home Depot now owns Blind.com, there is nothing close to the level of Customer Service you get from them!
Since they no longer accept emails, it's either the chat, which is worthless or calling them. Wait times are long. In 2024, this is unacceptable, considering the CS Amazon offers, it's not even competitive.
Products used:
Blinds. I had to modify them myself since Blinds.com offers no support for anything they sell.
Date of experience: April 7, 2024
They are exactly what we hoped they would be. They fit perfectly and were easy to install.
We selected the "black out" option and would highly recommend these to anyone purchasing blinds.
Date of experience: April 17, 2024
I ordered 4- each is the perfect color/texture for the room. The samples were large enough to be a true representation of both color and light filtering or room darkening qualities.
Date of experience: April 7, 2024
I'm a repeat costumer and have your blinds in all of my rooms and patio door very satisfied plus damage return is a plus the material is quality and fashionable
Date of experience: April 20, 2024
I received my blinds which were safely packaged when delivered. There was no damage to the packaging which was an initial concern of mine when ordering. I ordered two sets of blinds and all parts and instructions were included. Installation was straightforward given I had some understanding with having removed the previous blinds. The new blinds look great and work with no issues. I look forward to many years of not having to order blinds again.
Date of experience: March 20, 2024
Seemed easy. We overestimated size on one so it's quite tight but that was totally our fault. The shipment arrived about a week earlier than we expected which was fantastic. We are very happy with how it turned out
Date of experience: March 10, 2024
These are so difficult to move up and down that my wife has a hard time and my 6 year old cant even open these in her room. Customer service says they will make it right but then sends me a video on how to adjust them myself. Really I'm going to go adjust 22 shades because you couldn't manufacture them correctly... Thats just absurd to even ask of a customer. I refuse. So they send a third party installer because they do not have their own technicians to adjust them. Was able to marginally adjust some of them a little bit and some not at all. So I'm stuck with over $3000 worth of shades that are unusable for my family. The customer service agents say they will stand by their product but then the next one just wants to argue. I don't know how many times I've called and called and e-mailed and repeated myself over and over again to each different person I spoke with, with zero results. HORRIBLE CUSTOMER SERVICE AND PRODUCTS! If you need shades or Bilind I would advise you to spend a little more and shop elsewhere!
Tip for consumers:
These are so difficult to move up and down that my wife has a hard time and my 6 year old cant even open these in her room. Customer service says they will make it right but then sends me a video on how to adjust them myself. Really I'm going to go adjust 22 shades because you couldn’t manufacture them correctly... Thats just absurd to even ask of a customer. I refuse. So they send a third party installer because they do not have their own technicians to adjust them. Was able to marginally adju
Products used:
Cellular Shades
Date of experience: April 22, 2024
I am so sorry to hear that your shopping experience has left you disappointed. I would love to make it right. Please email me your order number, name, and phone number to socialcare@blinds.com. I am happy to help get this resolved right away. -- Jessica N
Measuring guidance is helpful! We had these blinds and had to replace them due to a fire in our home. Very happy each time.
Date of experience: April 28, 2024
I really like my blinds and the color I picked. I put them up myself with very few problems. I got better with each blind. Three of the blinds were pretty long at around 73". Soooo, after they have been drawn down for a while, I have to work at it just a bit to put them up. But I think that is to be expected. I will be ordering several more blinds in the future. Thanks.
Date of experience: March 8, 2024
Date of experience: January 22, 2024
I submitted a negative review and received an email saying it would not be published. The installation instructions did not match my product. There was an ugly safety device not pictured on the website that I did not want on my French door. Be aware that the high ratings posted on Blinds.com are skewed. Avoid this company.
Date of experience: March 12, 2024
Quick and easy check out and no hassle. I will definitely order again They were a hard size to find for a small window.The measuring and completing the order and receiving and install was made so easy. The price here was far cheaper than some other places I had already checked out, as well.
Date of experience: March 16, 2024
The material these blinds are made out of is extremely thin. Like paper. I doubt my blinds will last long. I should have gotten a sample before I made my purchase. This explains how the costs are kept so low.
Date of experience: March 19, 2024
The Forest Green blinds in three windows look like something out of a magazine! I was also able to apply two discounts as a past customer.
Date of experience: April 23, 2024
Some have So many Colors Decision Overload
Be careful with measuring-They say they will allow for hanging But my Cellulars were Exactly the measurement I gave them
Date of experience: May 9, 2024
Date of experience: March 25, 2024
Price was so much better than other sites I have searched. Delivery time is reasonable and color selection is awesome! I love the blinds I received and they make all the difference in the look of our room. I am highly pleased.
Date of experience: March 16, 2024
We didn't look at the video and maybe the installer should have. They are up but it doesn't seem they are securely in place. He seem to have had a hard time getting them to snap. The installer has put of hundreds of blinds in the past.
Date of experience: March 19, 2024
From using the website to select a couple different products, through ordering to receiving the products, working with Blinds.com was easy and straightforward. I just wish we could have got them sooner.
Date of experience: March 8, 2024
This is my third order. I've had no problems ordering, arriving and quality has been good. This time thou the blinds sway in the windows. The rail does not seem to be a strong as my last order. These were single honeycomb and my others were double.
Date of experience: March 12, 2024
Shopping online is shopping on line. It hase it's downside. The only thing I could say about this site is: it needs better color pictures when choosing a the colors. It really needs to improve. Blind price is very good. Called asked a question, supernice person and she had an answer.
Date of experience: November 29, 2022
I had ordered 8 blinds for our church. When they came. I only received half of my order. I contacted Blinds.com. And they wasted no time at all trying to locate our blinds. They decided that the blinds had been lost in shipment so they began right away replacing the blinds that were lost. I couldn't have asked anyone to be more helpful than Blinds.com. I wi8ll never order any blinds from anyone else. Thank you from me and my church congregation. We are loving them. Thank you also for being so quick to solve our problem.
Date of experience: March 18, 2024
Web page was freezing up for a bit, but I don't' know if that was due to issues on my side with the internet.
When the blinds arrived I was surprised that even though I'd measured that the window had the required depth, the instructions that came with the blinds wanted slightly more space. Apparently this is because the number I was looking at on the website was the "minimum required depth" to install, but not the required depth to have the blinds entirely contained in the window well, which was the number on the instructions that came with the blinds. This isn't a huge problem, but it could have been clearer.
Date of experience: March 17, 2024
Website makes it extremely easy to choose the products I wanted and the purchasing process was streamlined and very efficient. Installing was easy, instructions were accurate. Bought previously for old windows, so already knew I would have a good experience,
Date of experience: March 7, 2024
Very easy to configure blinds and looks great. They are solid! High quality blinds! No turn stick to open/close blinds so couldn't use it right after installation.
Date of experience: April 11, 2024
The Blinds.com website is super easy to use. I loved the prices. I will be ordering from them in the future. The blinds arrived quicker than expected and were super easy to install ourselves. We are really glad we ordered these. They look great!
Date of experience: March 13, 2024
Return happy customer! The blinds I ordered always look amazing and high end on my windows. It was very simple installing all of the blinds and they raise and lower perfectly. The fit is always perfect!
Date of experience: March 15, 2024
I love blinds.com. They have improved the viewing of the blinds before ordering which is so helpful!
Date of experience: July 9, 2023
I love the ease and the prices shown! This is my third time ordering from the company. Quality product that looks amazing!
Date of experience: December 3, 2022
I HAVE ALWAYS HAD A GREAT EXPERIENCE, AND LOVE THE QUALITY OF YOUR PRODUCT.I just wish they were a little darker,, the color I chose is not 100 % blacking out the light
Date of experience: April 27, 2024
Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.
I am so sorry to hear that your recent shopping experience with us has left you disappointed. This is never the experience we want for our customers and I apologize. I would love to jump in and help. Please email me your name and order number to socialcare@blinds.com. I am happy to look into any unresolved issues you may have. -- Jessica N