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Blinds.com has a rating of 4.3 stars from 1,940 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Blinds.com most frequently mention customer service, easy installation, and window coverings. Blinds.com ranks 2nd among Blinds sites.
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117,630 reviews
My previous two experiences with you have been 5 star. This one has not. My blinds were delivered last week without prior shipping notification. I had to alter my plans and drive to the home to get them inside as rain was predicted -- this is a vacation home, not primary residence. The next day I received a text with a link to select three installation preferences. I filled out and submitted the form. That was a week ago, and I have heard nothing. I have no idea as to the quality or fit of these products; therefore, I will hold off on any further ratings.
I've had these shades for exactly five months. The fabric on the sides is already starting to fray. Worse than that is the fact that the chain broke. I called and waited on hold (there is no way to email the company anymore). After a long hold, they agreed to send me a new chain after I sent them pictures documenting the fact that the chain broke (in case I'm in the blind-chain-collection business). There were no instructions on installing a new chain, and I had to take apart everything, further fraying the fabric (now stuck because I can't roll up the blinds without a chain). Without instructions on how to re-install the new chain, I'm stuck. There are no videos or tutorials on my particular model. The quality was a disappointment. Five months, really?
My previous two experiences with you have been 5 star. This one has not. My blinds were delivered last week without prior shipping notification. I had to alter my plans and drive to the home to get them inside as rain was predicted -- this is a vacation home, not primary residence. The next day I received a text with a link to select three installation preferences. I filled out and submitted the form. That was a week ago, and I have heard nothing. I have no idea as to the quality or fit of these products; therefore, I will hold off on any further ratings.
Website is easy to navigate. Instructions are clear.
Order process is easy. I received a rapid response to my request for samples. Thank you.
Great info for measuring windows. Free samples arrived quickly.
I've had these shades for exactly five months. The fabric on the sides is already starting to fray. Worse than that is the fact that the chain broke. I called and waited on hold (there is no way to email the company anymore). After a long hold, they agreed to send me a new chain after I sent them pictures documenting the fact that the chain broke (in case I'm in the blind-chain-collection business). There were no instructions on installing a new chain, and I had to take apart everything, further fraying the fabric (now stuck because I can't roll up the blinds without a chain). Without instructions on how to re-install the new chain, I'm stuck. There are no videos or tutorials on my particular model. The quality was a disappointment. Five months, really?
Good experience overall but the manufacturer (Levolor) sent two of the same color when they were supposed to be different. Blinds.com rectified the issue and all is well. Will use again in the future.
They took care of the issue and were easy to work with.
I was trying to order blinds that matched past orders. Looking at past orders through my account lacks substantive details - for instance, the quantity of any items ordered. Also, I previously purchased Linen Light Gray Levolor blinds. I could not find any reference to this color other than my confirming email from my 2021 order and my order history. There was no information as to whether this color was discontinued or what.
I placed my order with the help of a terrific customer service agent. Scheduling window measurement and installation of my new blinds was very easy (and actually happened more quickly than predicted. How often does that happen?!) All blinds arrived in perfect condition.
It was easy to use this website. The price was competitive. I'm a designer and see pricing on a regular basis. Easy to install but one of the wands broke off the day after it was installed. I ordered a replacement but concerned it will happen again as they sent the same cheap wand. It's on the designer 2" faux wood cordless blind. Also, the Levolor decorative facia was too short by an inch. The blind is inside mount but the facia projects proud of the casing and is too short to cover the bracket. I'm waiting for a replacement.
I hopeful all issues will be resolved.
I'm happy with the final product now that it's installed, but unfortunately the ordering and delivery process were very frustrated. My order coincided with a storm in Texas that shut down the customer service center for many days. There was no email or online way to get any help, which left me incredibly frustrated when I finally did get someone on the phone, they couldn't even track my order or tell me if it was coming or not. They gave me about 10% back on the order, which made those shakes a little more tolerable. At the end of the day, like I said, I'm happy with what I got, but I probably wouldn't order from them again because having no way to do email or online support in 2024 it's just not acceptable and not who I'm willing to give my business to
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Blinds.com was a great experience from finding the right type to finding the right color. The website helped me with measuring and installation. Shipping was reasonable fast for something custom built for each window.
These blinds are even better than I hoped they would be. They are durable, easy to use, look great and they are easy to install. It took me only a few minutes to install them and put them to use.
They were also shipped quickly and packed very well so as not to be damaged during shipping.
Thank you for such a quality product!
Everything was fine everything was fine everything was fine everything was fine everything was fine everything was fine everything was fine everything was fine everything was fine everything was fine everything was fine everything was fine everything was fine everything was fine everything was fine
I like the step by step instructions on how to measure and order the blinds. The blinds themselves are very nice; however, the valance I ordered to put over the blinds is rather cheap looking and did not assemble well. The instructions for installing the blinds were not very clear and made it difficult to hang.
I like the step by step instructions on how to measure and order the blinds.
Appreciate the ability to look at swatches before buying. Ordered many different colors too. So much better to actually the design, weave pattern and color Would definitely order again from this site.
I ordered samples and called to get some questions answered. This has been a great experience, and very easy to manage. From the samples I ordered deluxe wood blinds for my kitchen and cloth pleated shades for master bedroom and bath.all are superb and I am very pleased with this, my third order. Great products, service and prices! Thank you again! I have one more room to do later this year so I'll be ordering again.
Our order came ahead of the estimated delivery date which was great as we had a visit scheduled for our new grandchild and these blinds were for the nursery at our home. The installation was easy with simple to follow instructions. Ordering was also easy as there were specific instructions in measuring to add additional spacing for window cranks. Really helpful!
Blinds fit as measured, installation was no big deal. High quality product at a reasonable price. Would definitely consider ordering again when blinds are needed.
So far so good. Ordering experience was pretty easy.
Website was easy to navigate. If something was missed, it highlighted what you needed to choose in order to ADD TO CART. The blinds fit perfectly based on all the measurements we had given. Super easy to install. I liked that they gave supporting brackets based on the width of the blinds. For example, our very wide window had four supporting brackets. Definitely recommend this company!
So far so good, as expected, well-made blinds, very easy to install with an electric drill and some spare hands.I plan on ordering more blinds for my other windows next time there is a sale.
A large cordless blind could not be lowered. Blinds.com customer service was called and professionally and immediately addressed the issue. Another blind was reordered and promptly shipped by the manufacturer. Blind was received and installed with no issues or additional cost to the consumer. An ease of doing business with Blinds.com who back up their promises with results.
A large cordless blind could not be lowered. Blinds.com customer service was called and professionally and immediately addressed the issue. Confirmed order details, confirmed issue with their tech support and another blind was reordered and promptly shipped by the manufacturer. Blind was received and installed with no issues or additional cost to the consumer. An ease of doing business with Blinds.com who back up their promises with results.
Not satisfied with the purchase. Motorized shades have a huge base. 2 5/8 inches. Went back to website because I expected 2 in depth. Turn out that it describes a shade it 2 in but the 5/8 is on the next line. Totally missed it. Needs to be fixed so it looks like 2 5/8" on the same line.
Easy to order. Blinds look nice in the bedroom and fit the windows well. I wish the wand was on the right and not the left as it would be much more convenient. I don't remember being asked a preference but could have missed it.
Bear destroyed my dinning rm blinds.com, had to replace with same. Different mount no problem but also came without the usual pull cord to lower and raise the blinds. The new mechanism sucks, no more pull and let slide, you grab onto it and get a handfull of slats that can over time bend them also I don't trust the mechanism to last. They have handles, just didn't bother to send them with the order.
Easy to order. I ordered over about 8 months several times to cover every window in our new home. With the exception of one blind, that was replaced, the color was consistent so they all are the same color in our new home.
I've had great help on the phone and the ease of the website is great! Thank you for producing a product we can use in our homes and be proud of! We would not hesitate to use your company every time we need to put blinds in a home. (We do property flips and other real estate sales)
There was a large selection of blinds to choose from, ordering was easy, measurement instructions were very clear, pricing was reasonable and follow - up communications of the delivery of our blinds was very good. I would highly recommend using Blinds.com!
The custom blinds fit perfectly and were easy to install. The only reason I gave 4 instead of 5 stars is that they were expensive. Each cost about $500, no valance, and are made of a rectangular piece of fabric, 2 metal rods, and plastic hardware for installation. Seems pricey.
It work very nice easy to put up, It only took maybe 10 min, wife and family love it, when I look to other big box ask few question. They never got back with me and your information made it easy for me to verify before my purchase and the deal was done
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Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.
