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    Blinds.com

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Blinds.com

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Overview

Blinds.com has a rating of 4.4 stars from 2,456 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Blinds.com most frequently mention customer service, great quality, and easy installation. Blinds.com ranks 2nd among Blinds sites.

  • Service
    639
  • Quality
    2136

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Positive reviews (last 12 months): 94.5%
Positive
1,550
Neutral
39
Negative
51
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126,036 reviews

113
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How would you rate Blinds.com?
Top Positive Review

“Great product. Love it.”

eddie g.
11/19/24

Satisfied repeat customer. Ordered several shutters over a year ago. Everything works great. This order, I misplaced the hole plugs and could no longer find it. Can I order 10 pieces of plugs. Thanks.

Date of experience: 12/24/24
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Top Critical Review

“Disappointed by Unfulfilled Satisfaction Guarantee and Lack of Refund Assistance”

Carrie R.
11/7/24

I ordered these higher-priced blinds because a representative assured me they would fit my doors. Unfortunately, upon arrival, I found they did not fit. After reaching out, I was informed that the only suitable alternative was a significantly less expensive option—approximately $1,000 less. I then requested a refund for the price difference, as the original recommendation came from a Blinds.com representative and led to this error. However, I was told that no refund would be issued, even though the mistake was on your team's part. This experience has left me disappointed and hesitant to rely on your team for accurate product guidance in the future.

Date of experience: 10/28/24
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Reviews (2,456)

Rating

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Reviews that mention popular keywords

customer service (401) web site (34) window coverings (41) installation instructions (34)
Thumbnail of user stevenj1274
South Carolina
1 review
0 helpful votes
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April 27th, 2024
Verified purchase

Great Price. Easy to order. Fast shipment. Great product. Love the new Levolor blinds. Fit was perfect. Would definitely order again.

Quality

Date of experience: April 17, 2024

Thumbnail of user michaelg5790
California
2 reviews
0 helpful votes
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February 13th, 2024
Verified purchase

I found instructions for measuring very confusing even as a prior customer. I use outside mount, and your diagrams have arrows going way past the area that I need to cover. Worse, nowhere does it make clear that the outside mount dimensions are measured from the top of the frame to the bottom of where the blind will reach. I haven't ordered since 2018 so I forgot these important details which should be clearly stated in your instructions.

The blinds had a small defect because someone assembling them did not know to split the pull cords through the small metal clip--they left the cords outside and worse, behind the clip next to the blinds. I had to untie each cord and restring them.

Service
Quality

Date of experience: February 13, 2024

Thumbnail of user douglasw1027
South Carolina
1 review
0 helpful votes
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February 20th, 2024
Verified purchase

The website is a little confusing and lacked some details so I called and spoke with Phil. He had all the answers to my questions and I was able to place my order without any trouble. Had to go all the way to the Cart, answering numerous questions, only to find the color/material we chose wasn't available in the width we were ordering When installing found they did not provide good guidance for outside mount as to where to mount the brackets.

Service
Quality

Date of experience: February 20, 2024

Thumbnail of user jamess9658
Colorado
1 review
0 helpful votes
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April 26th, 2024
Verified purchase

Jason N helped me select exactly what i wanted to install in two bathrooms. He was patient and very helpful throughout the process.

Service
Quality

Date of experience: April 16, 2024

Thumbnail of user stepheni534
Florida
1 review
0 helpful votes
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March 10th, 2024
Verified purchase

Ordered 2". Should have ordered 2 1/2" to match my other blinds but still look good. The pull cords for tilt are WAY too short. Wife has to use an extension grabber to close. Stiff tilt rotation.

Quality

Date of experience: March 10, 2024

Thumbnail of user jeralynm3
California
3 reviews
1 helpful vote
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March 23rd, 2024
Verified purchase

So easy! I keep doing more windows during the sales. Nice quality, it's a fast and painless process, I just had to provide accurate measurements. It's that easy! 🥳

Quality

Date of experience: March 13, 2024

Thumbnail of user michaelw5687
New Jersey
1 review
0 helpful votes
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April 2nd, 2024
Verified purchase
• Updated review

Ordering was easy, blinds shipped quickly and we are pleased. Representatives are helpful if needed. Website instructions are clear and easy to follow.

Quality

Date of experience: March 23, 2024

Website is easy to use and so comprehensive
November 14th, 2023
Verified site experience
• Previous review

Website is easy to use and so comprehensive. Ordering is easy.

Date of experience: November 14, 2023

Site is easy to navigate
January 10th, 2023
Verified site experience
• Previous review

Site is easy to navigate. Options are clearly described. Overall process was easy. We have been very happy with Blinds.com. Thank you

Date of experience: January 10, 2023

Thumbnail of user wendyn367
Virginia
2 reviews
0 helpful votes
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February 21st, 2024
Verified purchase

The site is very easy to use. The instructions for measuring and installation are easy to understand. The packaging is great and they were delivered quickly. I was able to install the blinds with no problem.

Quality

Date of experience: February 21, 2024

Thumbnail of user davidc9191
Washington
1 review
0 helpful votes
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February 21st, 2024
Verified purchase

Website made sense and was easy to understand and use. Providing the initial information requested for purchasing the blinds was easy to understand and collect. Product was packaged well and received in good condition. Instructions provided with the product and made available online made the installation of the blinds an easy project.

Quality

Date of experience: February 21, 2024

Thumbnail of user stephend1677
Indiana
1 review
0 helpful votes
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February 3rd, 2024
Verified purchase

I was successful ordering my new blinds because of some timely help from an agent in chat. But they arrived with the wrong device for adjusting. I wanted the pull-string and got the twist kind. They are installed and working well but that has been wrong twice now.

Quality

Date of experience: February 3, 2024

Thumbnail of user markl3530
New York
1 review
0 helpful votes
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February 22nd, 2024
Verified purchase

Blinds are properly shipped packaged everything was in the box went up in minutes. Everything fit perfectly, I I did request and mounts and did not receive them but it's just as well because they fit perfectly and an mount wouldnt have worked

Service
Quality

Date of experience: February 22, 2024

Thumbnail of user claudiag522
California
1 review
0 helpful votes
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April 22nd, 2024
Verified purchase

Fast turnaround, great price, excellent blinds. I took advantage of the installation option and I am really glad I did. I highly recommend.

Date of experience: April 12, 2024

Thumbnail of user mollys459
Massachusetts
1 review
0 helpful votes
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February 17th, 2024
Verified purchase

Leslie was very helpful in talking me through the process and sent sample swatches to give me more options. The guy who came to measure and install was also very nice and gave good advice. It was all done very timely.

Quality

Date of experience: February 17, 2024

Thumbnail of user carolc3005
Hawaii
1 review
0 helpful votes
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February 14th, 2024
Verified purchase

GOOD EXPERIENCE. Always happy with my blinds. I have ordered four different times with this company and have never had a problem. Shipped and received on time or early, size and color is perfect. Always recommend to everyone!

Quality

Date of experience: February 14, 2024

Thumbnail of user deborahc2784
North Carolina
1 review
0 helpful votes
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April 24th, 2024
Verified purchase
• Updated review

Love our roller shades! Love the easy touch feature. Give privacy without blocking light! Easy: ordered free samples, measured and ordered shades!

Quality

Date of experience: April 14, 2024

Great selection and prices!
March 23rd, 2024
Verified site experience
• Previous review

Date of experience: March 13, 2024

Thumbnail of user shoshanag6
Oregon
1 review
0 helpful votes
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January 26th, 2024
Verified purchase

This is my second set of blinds I"ve purchased with blinds.com. I've had many samples sent. Every time I"ve spoken with someone they have been so helpful. I've saved over a $1000 dollars and it was speaking with an agent that helped to facilitate that.

Service
Quality

Date of experience: January 26, 2024

Thumbnail of user randyp700
Sweden
1 review
0 helpful votes
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April 22nd, 2024
Verified purchase

We needed metal blinds due to direct sun. The process was easier than expected. We love the blinds. We will definitely recommend to our friends.

Quality

Date of experience: April 12, 2024

Thumbnail of user jacquelinel130
Oklahoma
2 reviews
1 helpful vote
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January 24th, 2024
Verified purchase

My samples came right away. I liked the emails that were not sent too often, but gave me chances for discounts. Plenty of info on the website for measuring and opportunities to see what the blinds will look like. Easy to order.

Service
Quality

Date of experience: January 24, 2024

Thumbnail of user vincenth439
California
1 review
0 helpful votes
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February 7th, 2024
Verified purchase

So, so good. Excellent instructions on how to fit properly into the window. The cut was perfect, and it was able to be installed without a hitch. Altogether a pleasant project provided by timely delivery of a well-made product.

Quality

Date of experience: February 7, 2024

Thumbnail of user dalen190
Washington
1 review
0 helpful votes
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March 27th, 2024
Verified purchase

Easy to order and simple order form,
Pictures really help.
Easy install one time fit.
New stops keep blinds from hitting the top and bottom.
Slides up and down very easy.

Quality

Date of experience: March 17, 2024

Thumbnail of user jeffreyb2396
Texas
1 review
0 helpful votes
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March 27th, 2024
Verified purchase

Very positive as this was our first with Blinds.Com! Measurements and our blind were exactly right for our application. Very excited about having our window covering up in about 20-30 minutes!

Quality

Date of experience: March 17, 2024

Thumbnail of user bens1443
Texas
1 review
0 helpful votes
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February 17th, 2024
Verified purchase

The site was easy to use and had great customization options. I had other customization questions that the agent was able to answer quickly and accurately. The install process was very easy. Once I found the instructions for the type of shade we purchased, the install was 15 minutes. The design of these shades and the valance was easy to work with at installation and adjust to our liking. Great overall experience!

Service
Quality

Date of experience: February 17, 2024

Thumbnail of user vernar37
Georgia
1 review
0 helpful votes
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March 26th, 2024
Verified purchase

My blinds arrive on time and I'm very pleased with them I could not get the exact measurement from other places but this company was the best place to get what I need I will be using this company again in the future I'm very pleased if you order from this company you will not be sorry

Quality

Date of experience: March 16, 2024

Thumbnail of user marthas1581
California
1 review
0 helpful votes
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February 8th, 2024
Verified purchase

My blinds were too short the install said. I called customer service they replaced them for me no charge! The new ones are perfect, I am sooo thrilled!
I have been a repeat customer since 2014, I love the quality and the online process is so easy!

Date of experience: February 8, 2024

Thumbnail of user michaelb12056
Utah
1 review
0 helpful votes
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March 29th, 2024
Verified purchase

Good clear options and wide variety and great price. Options on colors, brands, valance options, function options. Easy shopping from home. Great prices.

Service
Quality

Date of experience: March 19, 2024

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From the business

Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.

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