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Blinds.com has a rating of 4.4 stars from 2,456 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Blinds.com most frequently mention customer service, great quality, and easy installation. Blinds.com ranks 2nd among Blinds sites.
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126,039 reviews
Satisfied repeat customer. Ordered several shutters over a year ago. Everything works great. This order, I misplaced the hole plugs and could no longer find it. Can I order 10 pieces of plugs. Thanks.
I ordered these higher-priced blinds because a representative assured me they would fit my doors. Unfortunately, upon arrival, I found they did not fit. After reaching out, I was informed that the only suitable alternative was a significantly less expensive option—approximately $1,000 less. I then requested a refund for the price difference, as the original recommendation came from a Blinds.com representative and led to this error. However, I was told that no refund would be issued, even though the mistake was on your team's part. This experience has left me disappointed and hesitant to rely on your team for accurate product guidance in the future.
Really great service, did what they said they would do timely and professionally. Thank you will use again if needed
Date of experience: March 30, 2024
Terrific easy and you make it a full proof purchase easy to install and adds elegance to the room Good quality and functionality
Date of experience: April 12, 2024
Date of experience: September 26, 2023
Blinds are great. Quality of workmanship was excellent. I gave a four star instead of five due to the poorly written and illustrated instructions. The drawings are confusing and didn't resemble the blind I ordered. The font is ridiculously small for older eyes. Better instructions and it would have been a 5-star rating.
Date of experience: February 2, 2024
Step by step instructions were very helpful. I'm spending a lot of money and I was very nervous as my first vertical blind order. When I had questions I got answers easily and timely.
Date of experience: March 13, 2024
Date of experience: March 23, 2023
Date of experience: March 23, 2023
Easy to use website /Great Selection / Prompt Delivery / Easy to install
No issues except I have to use 100 characters to get this great review!
Date of experience: May 2, 2024
I have shopped Bali before. It is a great product. My new blinds arrived as expected. The color is great. They work well
Date of experience: April 5, 2024
I have shopped Bali before. It is a great product
Date of experience: February 18, 2024
Nobody seems to know what the other side is doing. Unable to get to talk and get real answers from anybody it is always the other guys fault.
We ordered our blinds on Jan 5th 2024. The gal cam, measured said "they should arrive by Jan. 19th". That day came and went no blinds, called them and the answer I got was "it is not us but our manufacturer". Dont know who the manufacturer is never got to talk to them. Here it is Feb 19th 2024, blinds arrived and I understand they will be installed on Feb 29th, 2024. Blinds.com using my money and I have no blinds. Dont get sucked in and buy from them.Maggie
Date of experience: February 19, 2024
My only complaint is that I was unable to order this item with a cordless lift due to inadequate width
Date of experience: March 30, 2024
Well done website. Service was quality. Delivery was efficient. I guess I have to keep writing. So I will say the lady on the phone was great and efficient.
Date of experience: March 17, 2024
Good deal. Price is fair.
Date of experience: July 30, 2022
One of the blinds was bent during delivery and or packing. It had to be reordered.
Trim slats were scratched. New and proper items had to be reordered.
The damage and wrong trim pieces were acknowledged by the contracted installer.
Date of experience: February 13, 2024
Easy enough thank you - already recommended to friends the order was easy to customize - I had a weird sized window that I couldn't find local blinds to fit. This worked as intended and advertised - what more can a busy man ask for?
Date of experience: January 31, 2024
The blinds appear well made. They were no problem to install and they look good. One issue is the length of the tilt wand. They are much shorter than my previous blinds. I would recommend these blinds.
Date of experience: February 6, 2024
I'm very happy with the blinds so far. They are pretty, are the perfect color for my room, functional, and affordable. I suggest you add to installation instructions for outside mount that one may need spacers if the frame sticks out from the wall. I was pleased that these were sent to me after the fact for free, though it took a couple of weeks (quicker than predicted by Blinds.com, wisely). However, I only received two and I think I should have received four. I sent an email inquiring about it in 2/21/24 and have not heard back. I improvised but would like to have the proper hardware in place for the long-term mount. Thank you.
Previous response:
Good instructions, good website layout, easy to see what I'm getting. Thanks!
Date of experience: January 15, 2024
Overall, very good. One challenge was getting things to work out the way I wanted. For example, on the initial screening, I chose 2" wood blinds, and wanted a 3 on 1 mount along with cloth tape. All of the options shown had those two options, but not together. It should have eliminated all if I chose a combination that wasn't possible.
Date of experience: January 28, 2024
Great experience. Got what I ordered. Delivery time not bad. A little paint missing from the manf process but barely noticeable when installed.
Date of experience: April 13, 2024
The online site was very confusing and not user friendly
I had to call Blinds.com. But the man who helped me was very helpful and answered all my questions beautifully!
Date of experience: March 10, 2024
Excellent choice of colors and options. I have ordered several time now, some of my blinds are almost 10 years old and still in great shape. Very happy with the products, the prices, and the service.
Date of experience: March 7, 2024
Ordering shades is too complicated. You need to simplify the system by narrowing down what the customer wants on types of cellular shades available. First instead of showing 100 different cell shapes and colors at one time. If you do the measurements correctly you will get beautiful custom shades
Date of experience: January 17, 2024
Easy ordering and knowledge chat
Reasonable pricing
Overall happy with the blinds easy to install and all fit perfectly
Date of experience: April 7, 2024
Do not order from this company. They have a terrible customer service. Only one installation provider in my area. For the second time had to wait multiple months for my blinds. Customer service doesn't care and told me their supervisor denied my request to speak to them. Customer representative ended the call by telling me the ball was in my court, that no product was made, and that the best option they had to offer me was wait for 3 months for my blinds or cancel my order for the second time. Disappointing, never ordering from this company again!
Date of experience: January 10, 2024
Trey was great to work with. He was knowledgeable and answered my questions. Overall great experience. I would use again and recommend.
Date of experience: April 11, 2024
Blinds arrived before expected, they fit perfect, it took about fifteen minutes to install each blind, but the mountings screws are sub-standard. The phillips-head screws are too shallow and they round out. I went to Lowe's and purchased a better grade. Then, things went smooth.
Date of experience: January 23, 2024
This is my first time using Blinds.com. I received Beautiful faux wood blinds Within weeks. The sizing is perfect and they look amazing
Date of experience: March 26, 2024
I ordered 9 blinds on November 27. Estimated delivery date January 4. On January 5 I called to see where my blinds were. For some reason my order was placed on hold by blind.com even though they charged my credit card when the order was placed. I asked fir a manager to call me to explain the delay. My inquiry was"escalated". It is now January 10 and I still have not gotten a call from a manager although I got an email stating my order was shipped with a fed ex reference. The fed ex reference only indicates that a label for shipping was prepared on January 6 with an estimated delivery date of between January 19-24. The blinds were not shipped. I will never purchase from blind.com again and will tell everyone I know to never buy from this company that has no regard for customer satisfaction
Date of experience: January 10, 2024
There are little string loops on the side of each slat. Not sure why they are there. Seems like a defect in manufacturing. Other than that all functioning seem good. I need to order a little longer valance returns to give it a clean look.
Date of experience: January 16, 2024
Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.
