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Blinds.com has a rating of 4.4 stars from 2,446 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Blinds.com most frequently mention customer service, great quality, and easy installation. Blinds.com ranks 2nd among Blinds sites.
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126,032 reviews
Satisfied repeat customer. Ordered several shutters over a year ago. Everything works great. This order, I misplaced the hole plugs and could no longer find it. Can I order 10 pieces of plugs. Thanks.
I ordered these higher-priced blinds because a representative assured me they would fit my doors. Unfortunately, upon arrival, I found they did not fit. After reaching out, I was informed that the only suitable alternative was a significantly less expensive option—approximately $1,000 less. I then requested a refund for the price difference, as the original recommendation came from a Blinds.com representative and led to this error. However, I was told that no refund would be issued, even though the mistake was on your team's part. This experience has left me disappointed and hesitant to rely on your team for accurate product guidance in the future.
Blinds.com offers a n excellent selection of window covering products. The customer service is excellent, and especially "Trent" (my advisor) is exceptional at his job.
Date of experience: February 20, 2024
Thank you to Trent! He was a great help, and so professional and pleasant too.
Date of experience: November 18, 2023
I've purchased from Blinds.com previously & have always been happy. I did not give 5 stars because I realized I really do not like the push up & down option as opposed to the dr's string on the wood blinds. The blinds seem to be slightly off kilter as a result.
Date of experience: January 8, 2024
I wished I'd done this ten years ago, before I ruined my furniture. Great price, well packed. Will be buying more. Thank you.
Date of experience: March 17, 2024
When time to order - design consultants are very nice.
After installation - need to talk to customer service and my issues were not addressed.
I talked to customer service reps twice.
First person ( customer service) sent me email not related based on reported issue. It is related to new project which is totally incorrect. She also told me that I can see her name in email but I got no reply email address and do not see person name of customer service.
Window blinds- at bottom not closing so remained opened…
Roller shades- measurement was not correct so my regular shades are not covering whole sliding doors. Two roller shades for sliding door- one is installed on wall and one is on top part of the frame due to short shades. Incorrect measurement.
Tip for consumers:
Please do not use blinds.com product as poor products plus poor customer service support
Products used:
Window blinds and roller shades
Date of experience: December 20, 2023
Site was easy to use. Purchase came quicker. Fair price. Good quality. I have purchased similar ones before and reordered similar blinds.
Date of experience: March 17, 2024
I input the wrong measurements in my online order, but Blinds.com sent me new shades - no questions asked! I was amazed! And the customer service representative could not have been more gracious.
Date of experience: February 15, 2024
Date of experience: July 19, 2022
Date of experience: January 2, 2022
I own a resort and go through cheap mini blinds quite often so I do not expect them to be high quality or last very long. What I do expect is to get a consistent product. The frame size changes throughout orders along with completely different mounting brackets. So everythime these cheap things need replaced you have to change mounting brackets and put more holes in the frame. Also have ordered dozens with valance and never received valances.
* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 21, 2022
So easy to pick type, color, measurement (great instructions) and order process. Great quality! Thanks very much!
Date of experience: March 22, 2024
Date of experience: December 29, 2023
Our new blinds are beautiful and just what we wanted! Fifty six more characters to reach the requisite one hundred and submit this review.
Date of experience: March 17, 2024
Just so easy to order, easy to install, and they look great! I will be ordering from blinds. Com next time I need them!
Date of experience: March 28, 2024
Date of experience: January 8, 2024
I purchased a blind wider than typical. It ought to have been packaged differently that the typically sized blind. It was not packaged with product protection in mind. The blind was delivered bent in the middle. Blinds.com sent me a replacement blind free of charge. The replacement blind also came damaged. This is only my second order from blinds.com and my last.
Date of experience: May 29, 2023
Hi George. I am sorry to see that your blind was damaged in shipping. I can imagine that this is frustrating and I apologize for the inconvenience. I see that you have spoken with our Customer Service Team and we were able to get this damaged blind replaced for you! If there is anything that I can do to further assist, please reach out to me at socialcare@blinds.com. I am happy to help! -- Jessica N
Not terrible. Biggest problem was identifying cute trendy COLOR names into actual identifiable colors. Blueish? Brownish? Greyish? Hard to tell.
Date of experience: April 5, 2024
It was mostly straightforward to choose the sizes, the price was right, and the install was easier than last time. Would use them again.
Date of experience: March 30, 2024
Robert was very helpful and was able to order what I wanted. The product was great. I've ordered before and did not hesitate to order again.
Date of experience: March 29, 2024
The promotion gave us the opportunity to order theses shades. The process for measuring and ordering shades was straight forward and logical in sequence. We will make final comments when we receive the order.
Date of experience: January 18, 2024
Lots of choices and good instructions on measuring. Free samples to decide on colors is a real plus to take out the guesswork.
Date of experience: March 21, 2024
We loved it the first time around we bought for another room hoping we would have double success and we sure did. So easy and we absolutely love we always go to blinds.com
Date of experience: February 28, 2024
While there are many companies that provide the same or better product, we chose to go with blinds.com and ordered three (3) shades for our family room because of the delivery they promised.
Unfortunately the blinds were nearly a week late without any prior notice or a simple apologies.
Also, the cords are TOO short; every time we want to raise or lower the blinds we have climb over our couch to reach the cord.
I communicated the issue (via an email) to the individual who took our order but NEVER received a call or receive an email to resolve the issue.
So, i would be very careful when ordering blind/shades or any windows covering from blinds.com
Tip for consumers:
nope
Products used:
shades for windows
* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 24, 2023
Hi Matt, I apologize for any inconvenience the delay with your order may have caused! All shipping estimates are based on the average production time of recent, similar orders, but unexpected things can happen that either speed up or delay the production.
To comply with industry safety standards, most corded products have a cord no longer than 40% of the ordered height of the blinds, but I can understand how this might not be ideal for all situations. We do want all customer to be able to use and enjoy their blinds, which is why we offer a 30-day Satisfaction Guarantee in case something is not quite right. More details are available here: https://www.blinds.com/satisfaction-guarantee
Please feel free to reach out to our Customer Service team if you wish to discuss other products or solutions that may work better for your needs, at 800-505-1905 (option 3) or via Live Chat. We are happy to help! - Austin L
Nice Website easy to navigate. Very helpful customer service on the phone. With no knowledge of window treatments they were able to ask the right questions and get me exactly what I wanted.
Date of experience: February 10, 2024
Steve and Michael were great to talk with to inform me of any detail questions I had.
Thanks guys!
Glenn
Date of experience: March 15, 2024
Ordering via website is easy and trouble free. The blinds fit perfectly and installation with the supplied hardware & screws was straight forward all that is needed is a power drill, a measuring tap and common sense! Binds look great and are lighter in weight that the wood blinds that they replaced.
Date of experience: January 2, 2024
The shades I ordered were really nice, fit perfectly but the installation was hard to figure out. We finally got it and it makes the bathroom really nice.
Date of experience: February 28, 2024
Date of experience: January 14, 2024
The site is easy to navigate and there are considerable discounts available.
Everything is easy to find and easy to understand.
Date of experience: March 29, 2024
We ordered our blinds & installed them in March. They began to slant in July, string broke completely in August. Contacted customer service, sent 3 pictures as proof, have received no response of any kind for 9 days. The 3 year warranty appears to be bull$#*!.
Products used:
Blinds
* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 25, 2022
Hi Erin. I am so sorry to hear your blinds have broken and you are still in need of assistance. I would love to help. Please send me an email to socialcare@blinds.com with your order number and the photos. I am happy to look into this right away! -- Jessica N
Love our blinds, just wish they weren't so expensive. I enjoyed receiving the samples as it helped visualize what I was buying.
Date of experience: March 19, 2024
Receiving the samples really helped to visualize if we would like the product or not.
Date of experience: February 2, 2024
Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.
Hi Monty. Thank you for taking the time to share this feedback. I sent you a message regarding your previous orders. I apologize for any confusion. When placing an order, if you want to ensure you are ordering the same product as before, please reach out to a member of our Design Team at 800-505-1905, option 2. As a free resource, they can pull previous orders and help! -- Jessica N