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    Blinds.com

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Blinds.com

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Overview

Blinds.com has a rating of 4.4 stars from 2,445 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Blinds.com most frequently mention customer service, great quality, and easy installation. Blinds.com ranks 2nd among Blinds sites.

  • Service
    638
  • Quality
    2126

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Positive reviews (last 12 months): 94.5%
Positive
1,539
Neutral
39
Negative
51
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126,025 reviews

113
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How would you rate Blinds.com?
Top Positive Review

“Great product. Love it.”

eddie g.
11/19/24

Satisfied repeat customer. Ordered several shutters over a year ago. Everything works great. This order, I misplaced the hole plugs and could no longer find it. Can I order 10 pieces of plugs. Thanks.

Date of experience: 12/24/24
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Top Critical Review

“Disappointed by Unfulfilled Satisfaction Guarantee and Lack of Refund Assistance”

Carrie R.
11/7/24

I ordered these higher-priced blinds because a representative assured me they would fit my doors. Unfortunately, upon arrival, I found they did not fit. After reaching out, I was informed that the only suitable alternative was a significantly less expensive option—approximately $1,000 less. I then requested a refund for the price difference, as the original recommendation came from a Blinds.com representative and led to this error. However, I was told that no refund would be issued, even though the mistake was on your team's part. This experience has left me disappointed and hesitant to rely on your team for accurate product guidance in the future.

Date of experience: 10/28/24
See critical reviews

Reviews (2,445)

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Reviews that mention popular keywords

customer service (400) web site (34) window coverings (41) installation instructions (34)
Thumbnail of user leonardl205
California
1 review
0 helpful votes
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March 10th, 2024
Verified purchase
• Updated review

Easy to order, but disappointed that the no cord lift option was not available on the two 16" wide blinds.

Quality

Date of experience: March 10, 2024

It was easy and fast
May 27th, 2023
Verified site experience
• Previous review

Date of experience: May 27, 2023

Thumbnail of user dianneb482
Kansas
1 review
0 helpful votes
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March 10th, 2024
Verified purchase

Ordering was easy. Shipment was on time as/when promised. The material is thinner than I anticipated but they work just fine. We are satisfied.

Quality

Date of experience: March 10, 2024

Thumbnail of user maryamb34
Virginia
1 review
0 helpful votes
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December 14th, 2023

They did not release my order for 18 days after I made my purchase because the manufacturer had a simple question about one of the blinds out of 23 that I ordered. They did not call or notify me about this until I called them to check the status of my delivery!
So after lying to me that the order only takes 2 weeks to be delivered, it was delivered after 5 weeks and now I have to wait another 3 weeks for them to come and install the blinds!
All they care about is getting your money and the service after is terrible.

Service

Date of experience: December 7, 2023

Thumbnail of user edm1049
Pennsylvania
1 review
0 helpful votes
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February 19th, 2024
Verified purchase

Blinds that stay up are fine had three window blinds with no cord pull didn't stay up look bad they are remaking them which was no problem can not tell of success yet.

Service
Quality

Date of experience: February 19, 2024

Thumbnail of user karens5410
Minnesota
1 review
0 helpful votes
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March 9th, 2024
Verified purchase

Great customer service. Very helpful throughout the entire process. They assisted with the placement of my order and any questions I had.

Quality

Date of experience: March 9, 2024

Thumbnail of user hollyp360
Kansas
1 review
0 helpful votes
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August 11th, 2023
Verified purchase

I placed a large order (blinds and shutters for whole home) at the end of May for our summer home. After I paid, they called to say the pro install and measure service was not available in our area, I said fine, just go with the blind and shutter orders and we will self install. I then heard nothing. Website kept saying order was in production. Finally reached a person who told me the order was never "released to the vendor." No recourse. Now I'm looking at an August delivery date if I'm lucky. We may not even be here to accept delivery of the shutters. SEVERAL thousand dollars for a product that I cannot even install for six months now, assuming I can even arrange for delivery of the shutters since freight delivery is required.

* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Shipping

Date of experience: July 12, 2023

Thumbnail of user sharonp2300
Michigan
1 review
0 helpful votes
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February 3rd, 2024
Verified purchase

Easy to use site! We have used them before and always satisfied with the service and quality. Also it's a reasonable wait time. I find the prices very competitive.

Quality

Date of experience: February 3, 2024

Thumbnail of user josephm4604
Georgia
1 review
0 helpful votes
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February 25th, 2024
Verified purchase

Easy to follow on how to take measurements. Ordering process was simple. From start to finish, the process was simple and timing could not have been better from ordering to receiving. Thanks.

Quality

Date of experience: February 25, 2024

Thumbnail of user lisaf2712
Ohio
1 review
0 helpful votes
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April 7th, 2024
Verified purchase

Nkechi was very helpful and patient during the process. She made me feel comfortable and confident in her ability to guide me through the process

Quality

Date of experience: March 28, 2024

Thumbnail of user garyg1880
Florida
1 review
0 helpful votes
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March 25th, 2024
Verified purchase

Repeat customer. Those blinds are still great after 12 years. Buying more for a new condo rental property. Eleven more characters

Quality

Date of experience: March 15, 2024

Thumbnail of user michael.b2
Texas
2 reviews
1 helpful vote
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September 9th, 2023
Verified purchase

I bought a small blind for a window next to my front door. After 15 days it finally arrived and it was 3 inches too long. Plus the cords were tangled inside the mechanism which made the slats hang at an angle. The slats also do not rotate at all. If I try to rotate them, they simply pull up on one side or the other. I called and was told that I would have to take them down and get into the cord mechanism and untangle the cords myself. Very disappointed in the customer service and the quality of the blinds. The customer service rep kept telling me to try to "lift" the blinds but blinds this size do NOT have a "lift" capability - not by hand or by string. Will keep the crooked blinds as I can't find that size any where else, but would NOT order from this company again.

Products used:
blinds

* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Quality

Date of experience: August 10, 2023

Thumbnail of user socialc2
SocialCare .. – Blinds.com Rep

Hi Michael, thank you for taking the time to send feedback. I'm sorry to hear our Customer Service team was unable to help resolve your concerns, but I'd be happy to step in and help! We can certainly correct any defects or errors made on our side. Please look out for an email from us as we'd like to look into this further. - Austin L

Thumbnail of user peterg1971
New York
1 review
0 helpful votes
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April 4th, 2024
Verified purchase

Remote controlled blinds purchased, delivered in time frame as promised. Easy install, look terrific.

Quality

Date of experience: March 25, 2024

Thumbnail of user micheleg419
New York
1 review
0 helpful votes
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March 20th, 2022
Verified purchase

The blinds were for a dormer window in our vaulted ceiling and we had to install it using an extension ladder. It was so easy to install for 1 person! Once the hardware was installed it snapped right in. We ordered the blinds with the motorized remote and solar panel - the cord was small enough we were able to tuck it in the sill. We would definitely order from Blinds.com again!

Quality

Date of experience: March 20, 2022

Thumbnail of user terrys1978
Ohio
2 reviews
0 helpful votes
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March 30th, 2024
Verified purchase

Was a simple process to select and order the type of blinds I needed. I use this site before and was happy with my purchase.

Quality

Date of experience: March 20, 2024

Thumbnail of user jamesm7826
Tennessee
1 review
0 helpful votes
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March 8th, 2024
Verified purchase
• Updated review

Received the item I ordered. Installation instructions helped with mounting the rail. Disappointed that only one shade of green was available.

Quality

Date of experience: March 8, 2024

Glad we found Blinds.comGood selection for window...
November 20th, 2022
Verified site experience
• Previous review

Glad we found Blinds.com
Good selection for window shades. Easy ordering process.

Date of experience: November 20, 2022

Thumbnail of user carola1931
California
1 review
0 helpful votes
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March 30th, 2024
Verified purchase

The shades of ordered fit great, were easy to install, and fit the description perfectly. This was a good purchase.

Quality

Date of experience: March 20, 2024

Thumbnail of user patricial2506
California
1 review
0 helpful votes
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July 29th, 2023
Verified purchase

Arrived as described, the packaging prevented any damage. Our handyman was easily able to install the blinds. We love the new "no cords" feature it's so easy to raise and lower with a slight push or pull.

Quality

Date of experience: July 29, 2023

Thumbnail of user scottm82
Illinois
2 reviews
16 helpful votes
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October 30th, 2020

Ordered blinds for the whole house. 1 arrived broken, one was never shipped and 2 were sized completely wrong. Called customer service and they were no help. Next time I'd call in a professional to come measure and install. Would not recommend blinds.com

Date of experience: October 30, 2020

Thumbnail of user socialc2
SocialCare .. – Blinds.com Rep

Hi Scott! Thank you for taking the time to review us. I am truly sorry for the poor experience we have provided due to these delivery and sizing issues on your order. I really would like to help get this corrected, could you please send me an email at socialcare@blinds.com with your order information? Once I have received your email, I'll be happy to look into this for you right away! - Lauren A.

Thumbnail of user maureenb129
New York
2 reviews
1 helpful vote
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November 1st, 2019
Verified purchase

Follow their directions and they will send you blinds that fit perfectly in your windows at an amazing value. Great quality - perfect fit. Ordered two separate times for 5 different rooms (we just built a new house) and each set was perfect. I have more to order and I know exactly where I'm getting them!

Date of experience: November 1, 2019

Thumbnail of user socialc2
SocialCare .. – Blinds.com Rep

Hi Maureen, thank you so much for your wonderful review! I'm glad you love your window coverings. I hope you're enjoying your new house! --Brooke W.

Thumbnail of user jamest2245
Washington
1 review
0 helpful votes
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December 25th, 2021
Verified purchase

Amazingly easy to navigate your web site (even for an old non-pronoun dude like me!)

The installation of the mounting brackets was super-easy, and the cordless blinds look awesome immediately after I snapped them in place. Very impressed with final results.

Quality

Date of experience: December 25, 2021

Thumbnail of user michaels12685
Arizona
1 review
0 helpful votes
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March 8th, 2024
Verified purchase

That made it simple to measure and easy to order. Shipping took a little longer, but everything arrived earlier than the estimated date.

Quality

Date of experience: March 8, 2024

Thumbnail of user stephenc2475
California
1 review
0 helpful votes
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March 29th, 2024
Verified purchase

Good selection and good price (with promo code) and delivered to my door. What could be easier? Much better quality than I expected for the price.

Quality

Date of experience: March 19, 2024

Thumbnail of user amyy74
Pennsylvania
1 review
4 helpful votes
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April 9th, 2019

The blinds fell down after one month, so they would not return my money because it was past the return date. Willing to replace, but why bother getting a replacement because they will only break again! These are very cheap and you should stay far away!

Date of experience: April 9, 2019

Thumbnail of user socialc2
SocialCare .. – Blinds.com Rep

Hi Amy, it sounds like you've had a very frustrating experience and I'd love to look into this further. Please send us an email at socialcare@blinds.com and I'll take a look with my supervisor!

Thumbnail of user anthonyc52
California
1 review
1 helpful vote
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October 5th, 2014

Blinds.com has price and service that can't be beat. My custom made motorized blinds came exactly as described, with all the necessary parts and information required to install them. When I had an issue with one of them after a year, the friendly and courteous staff at blinds.com helped me resolve it immediately. I highly recommend this company.

Date of experience: October 5, 2014

Thumbnail of user nicholasb263
Texas
1 review
1 helpful vote
  • Send Message
April 21st, 2020
Verified purchase

I got great service, products just as ordered, no damage and friendly follow up. One blind package was missing valence clips and after a short tel call I received the missing parts in a few days. Will order from these folks again when needed.

Date of experience: April 21, 2020

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From the business

Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.

Company Representative

Thumbnail of user socialc2
SocialCare ..
Blinds.com Customer Service
Typically does not respond to reviews

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