Blinds.com

We immediately contacted customer service with pictures of two of the 4 frames we received being severely dented. They told us there would be no problem replacing that and we should receive them within 10 business days. I reached out to then 3 weeks later and they acted like we had not contacted them. I pulled up the chat, which contained the entire chat history, including the pictures. Their tune changed then and asked to resend the pictures, making an excuse the previous lady that handled us had been out sick. (Obviously no oversight on employees following up). We got nothing but attitude from the second chat person acting as if we were the ones at fault. They don't make blinds, they don't even measure blinds, they are a drop ship company that sends the order to the slow boat from china. Go elsewhere with your business.

Excellent website, so easy to customize my order.
Only slight issue I had was trying to understand the difference between 2 similar products. It took a while to be able to chat with a person, but she explained that they simply come from different warehouses - that's a tad confusing. Everything else was great!

Waited entirely to long to receive product. Only ordered 2 small blinds, one of two doesn't work. The valances are at least 2 inches short and don't cover brackets. There is more light coming through these blinds them the "cheap" pair we took down.

I have previously ordered from Blinds.com and have been very pleased with their products. This was an order for one additional blind and there was a glitch at checkout using Paypal. Took several tries to get the order accepted. Other than that, I would rate them 5 stars.

Congrats to your employee training folks. Your customer service people are perfectly marvelous! Most helpful, kind and courteous, friendly, fun people. I really enjoyed Marvelous Marvin at blinds.com and Christine at Pro Design. Can't wait to order more drapes! They came today. They have these really cool adjusting hooks! I'll never make drapes or curtains again. They arrived five days before promised date, even though they got hung up five days clearing customs.
Best company ever, THANKS to all...

Shari

I had a estimate from 3 day blinds that was through the roof. Decided to do it myself. Glad I did. Saved thousands. Got a better product and did not get ripped off. Quality is good for what I paid for them. Ordering process was simple and effective. Free shipping in proper packaging. All around great experience.

I ordered blinds that stated they had a 2 week delivery window. I am 4 months out and still no installation. Handoff between the installers and ordering is horrible. Just off phone with customer service agent who had a 'It ain't my fault' attitude that was very dismissive.

Needed some shades for a bay to match the whole front of home from a purchase thirty plus years ago. Spot on folks! Went up smoothly the way they send 'em and they work like a dream. The best part is how well they match-up with the others. I just can't believe the great deal for such quality. If I need more, I will be back- as Arnold said.

Very fast and easy. I had 5 wide short windows and had a difficult time locating them locally. Blindds.com made the experience of ordering easy and they arrived earlier than expected. They were easy to install and work great. Happy and would recommend.

They were easy to order and came on time just like they stated. They fit the windows nicely and look very nice as well.

I purchased an odd sized roller shade which was pricey. It was probably still less than a local window coverings store. Fit was great, installation was simple.

I ordered room darkening blinds on March 9 which were supposed to ship in 2 weeks. They have pushed the ship date out four times now and still no blinds. Customer service says it should be April 28 before they ship because the bottom rail is on back order. Apparently these are made in Bali. I am out quite a lot of money & no clue if I will even get them in May. Should have just gotten cheap blinds on Amazon.

Ordered 10 Roman shades and 2 custom drapes. Hired a professional to install Not a single one fits. All too short and all came mislabeled. The installation pieces were missing. Had to run to hardware store several times. Customer service " due to staffing, we cam not accepts calls or reply to emails." How doI get these replaced?

Bought blinds for the kitchen. Wood cordless. We all love the look of them. One blind developed a problem, Blinds apologized and promptly sent replacement without hassles or delay. Will for sure shop here again.

Easy online ordering experience with prompt shipping. I received them a week before I expected them. Ordered some other blinds from a local big box home improvement chain and it took three times as long

This was my second order with Blinds.com. I was very satisfied a year ago and this year I put up 2 more. Yep I'm biting off a little at a time. I'll be 76 soon and I can't afford everything at once, or for that matter the job would be too overwhelming for me. I did both installations myself. The blinds fit perfectly and look great on both installations and they went up without a hitch. (that's old people talk for a problem). The packaging was good and all the parts were there. I didn't need the instructions as I'm somewhat of an expert with having 5 installs under my belt previously. Thanks for a great value product and a courteous sales team and staff.
Best Regards,
Mike Vitale

Blinds failed after 2 years and were under warranty. Contacted customer service no resolution after over 1 year. I'm out $300! But even better, blinds were matching, so $600 to replace. Don't use, go to Costco where you know they will take care of you!

Bought all our blinds from them including some very expensive motorized blinds. Few days outside the warranty period (date they were ordered, not delivered). One of my blinds breaks. Ok, we can probably order some parts and fix it.
Nope, they won't sell you any parts or provide any assistance in fixing their product when it's outside the warranty period.
This is specific to blinds.com blinds, other companies they carry do stand behind their blinds.

I would never ever recommend this company, We ordered over $5,000 in blinds in October and we still have not received our completed order now in July. When you call them they are nice and say they want to help but then there is zero follow up on your order. This company is extremely dysfunctional and does not communicate with their clients. They are an absolute embarrassment for customer service here in the USA. Very disappointed for a American Company.

Easy to customize, and I love the "add another" feature which copies my previous selection to a new customization. Reduces the chances for me to make a mistake! Thank you!
This is my second purchase from Blinds.com and I've been happy both times. I'll be purchasing more blinds soon!

Ordered on 9 May and have a shipping date of June 17 it is now July 15 and we cannot get through customer service. We are having the same terrible experience with this company and feel that we have just lost our money.
We are at a complete loss and would like to see if any one else has been able to have their monies returned.

I was leery about ordering cellular shades online. However, the quote I was provided by a local blinds provider changed my mind in a hurry, and I ended up ordering the shades from Blinds.com. At 62% less than the local business, I did not know what to expect in quality of their product. The shades ended up arriving early, and were packaged like an iPhone 14. The look, the functionality, the quality of the product and material, the well-engineered design, and with the ease of installation, I could not be more pleased with Blinds.com. Thank you for providing both a great product, and great service. Also, thank you Jason Newcomb (Design Consultant for Blinds.com), for helping me to decide what to order. Jason's help was invaluable!

I wish that I had read the reviews before placing my order. Fortunately, I placed a small, simple test order, only, before ordering replacement blinds for the entire house. I was told that the blinds would ship in 6 weeks, which seemed unnecessarily long. After 7 weeks, I checked on line and they show it will be 3-4 more weeks before shipping. If I could get hold of someone by phone (impossible) I would cancel the order. I don't know how this company receives positive rankings by agencies.