Blinds.com

This is my second order because first order blinds.com cannot make it due product availability. Everything would be fine, until they decide to cancel the order instead of modifying and ask us to place a new one with a different blinds design that cost extra. We also lost our credit card promo due this nonsense cancelation, that cost us even more. At this point, we cannot recommend blinds.com

Ordered $2700 worth of pull down shades. Sales person was very knowledgeable and helpful. I made a change in measurements and the corrected in minutes. Shipping was estimated at 3 weeks. First box with 3 blinds arrived with both ends completely blown out. Packing consisted of wadded up brown paper which allowed the blinds to shift back and forth blowing out the ends of the box. That allowed the blinds to fall completely out of the box smashing either end breaking the blinds. The other two boxes arrived with the same problem. All eight blinds broken. Very poor packaging. 4 hours waiting for customer service. The sent replacement parts. Pain in the $#*! removing and replacing the parts. Blinds wouldn't go all the way up and no instructions how to adjust them an more importantly no installation instructions. Never offered any compensation. I would never order from them again. 16 ends had to be replaced. Not an easy job.

These were my initial notes to the seller: Nice shopping cart; not sure why I had to pick bottom up twice; wish I could see the mounting hardware up close -- didn't get bottom up/top down because I couldn't visually evaluate ease of installation or durability of mechanism; wish cordless mechanism was explained (magnets? Springs?); wish there was an option for "cheapest color" rather than having to look for it; would have paid more for an expedited order; would have preferred to see installation instructions up front.

These are my notes now that I've had the unit installed for a couple weeks or so: it took many weeks for the package to get here. Had I known that up front, I probably would have looked elsewhere, but I'm very pleased with the final product. It is both convenient to operate and attractive. I'll very likely shop here again.

The phone help was awesome! The natural woven shades are just what I expected, I love them.
I was impressed at how well the cut them for my window. It's almost like Blinds.com has done this a time or two!

The phone support is awesome. Very helpful, knowledgeable, patient and kind.

Everything so far has been easy but I'm just at the beginning.
Delivery was fast and the installer came in a timely frame. Installation was quick and efficient.
The blinds were not as tight fitting as I'd hoped. They are a bit wrinkly at the bottom. Overall I'm satisfied

Ordering was a very easy experience. However, the quality of the product is sub par at best. I ordered "up/down" Blinds.com brand blinds. The width and length are correct, but the blinds do not go down to the bottom of the sill. I have left them for several days "extended" past the bottom sill assuming they needed to stretch out and still there is a gap at the bottom between the blind and the bottom sill allowing light to come in. A complete waste of money.

Updated. Leaving my original review but updated the rating since Jessica N was so so quick in assisting in correcting the error to my order. WOW! Thank you so much! You turned something frustrating into relief and confidence in Blinds.com.

Original 3 star review - The experience would have been 5 stars but due to my previous order being cancelled which had a better deal at the time (45%) and the team forgetting my refund, I am now paying an extra (15%) more in order to have my windows covered for my move in. The fact that I could not get the other deal honored even though it was not my fault was discouraging.

It was very easy to order from Blinds.com The directions were clear for measuring and they fit perfectly when installed. Delivery was made more complicated than needed however when they were mailed out without the complete address, though the complete address was on the order/receipt. This caused confusion and delays in my receiving them.

The blinds are a exact fix and they look great. Very easy to install. I am very happy with this product.

The mechanism was not installed on the shade. And therefore once installed the shades were not raise or lower. I have called customer service twice with days in between and still have not resolved it. Very disappointing because the shades do look really nice. At this point I just want my money back. I

Never follow up sent pictures and still hasn’t been resolved.

I was missing valance clips for 11 blinds and called in. I received an email say you should be hearing back in 3 weeks. Are you kidding me, I just nearly a thousand dollars and I can't put up my balance for nearly a month.

I called in for missing valance clips for eleven blinds. The email response I got was “the manufacturer should contact you within three weeks. Horrible experience!

So far, so good. Used to deal with Blindsaver and it was about the same experience. Much easier than having to travel to a store. Can use current brackets and can stock a common size spare for use when one breaks or ceases to work properly.

Very easy to use order system! A huge problem was a shade that came in the wrong color. There were 4 identical shades ordered, 3 came in the correct color and one was much darker. A replacement shade was sent and it was also the wrong color. I called again and they said it would be looked into in a couple days. It has now been over a week and I have heard NOTHING. This is very disappointing and I'm not sure I will order again for fear of another mistake that will not be corrected.

I purchased blinds for my home in 2013. 2 years later the string on one of the larger window blinds broke. I emailed them. They still had a record of all the windows and their names that I ordered. All I had to do was select which one it was and within the day, they had it ordered and ready to ship.

I will definitely stay with this company for my blinds needs.

Ordered once before and was very happy so now I have ordered again. They arrive perfectly but I had measured one window incorrectly. They are sending me a new one with correct measurements. Now that's service!

The website was not user friendly and the delivery time was considerably longer than estimated. All that would have been ok, but 2 of the 4 mini blinds I bought, do not work properly. The wand is broken on both and will not adjust the tilt of the blinds. One wand snapped off the first time I tried to turn it and the other just won't turn. In addition, one of the cords does not work properly. One end of the blind goes up and down, the other does not. I do not recommend this company!

Different answers from different reps. Very difficult to get order correct. Had to be made 3 times. Last one I received was damaged in shipping. Just not worth calling for a replacement. Very disappointed with the condition of the shade. Can't spend another 45 mins to an hour to try and get the correct shade and not damaged.

1st time she did not know what she was talking about. was on phone forever. 2nd person was very helpful but still took way to long to get order straight.

When I installed the blind, everything went well until I closed the louvers. About half of them were stuck together at the bottom and no matter What I tried, they continued to return to a stuck position. I am assuming that the problem is static electricity, but I never experienced this problem with previous orders for vertical blinds from Blinds.com. I am looking for suggestions on how to resolve this problem.

Ted Watson

Dont lose time and buy from them. I never received the products and called to check a couple of times. The woman (I believe her name is Nina) wouldnt let me talk, said I was not considering the right estimate time, and that she could not do anything for me - neither cancel my order.

This will be the third blind I have purchased from you. I am pleased with your products and quality. The only objection I have on this last blind was there's two wands in the center to open the blinds. I felt that it could've just been one wand.

I was referred to blinds.com by my mother. She purchased 8 wooden blinds for her sunroom, and they look amazing. I was interested in Roman shades so - based on her positive experience and excellent quality of blinds - I decided to give blinds.com a try. Initially, I ordered samples which arrived in under a week! After selecting the fabric I wanted, I was ready to place my order online. The problem was - I was unable to apply the $10 discount/coupon. No worries - a customer service representative applied the discount for me "after the fact!" I haven't received the shades yet, but I am overwhelmed with the exceptional service! Unheard of today!

We ordered three honeycomb, top down/bottom up blinds from Blinds.com. Shortly after installing, two of them did not operate smoothly. We contacted the company and received an immediate response from their personnel thanking us for contacting them and that they would look into our situation immediately. With no hesitation they sent us two new blinds at no cost. They stand behind their product and their guarantee. Blinds.com and their staff are to be complimented for their great product and customer service.

USE ANOTHER COMPANY, buyer beware. I own multiple homes and deal with many online suppliers and I strongly suggest using an alternative company for your window treatments. Blinds.com lacks attention to detail such as including the very bracket that is needed to hang a blind! Customer service reps do not know their own products, what parts are needed and they are rude. I have been waiting a week for the bracket to be sent and I received and email that I now need to wait 3-5 weeks for the bracket to arrive! Think about it: 3-5 weeks for Blinds.com, a Blind manufacturer to come up with a way to send a customer a... Bracket to hang the blind. Wow, very poor and they should be embarrassed. I will never use again.