Blinds.com

Three months ago, we purchased a full replacement of all blinds in our house. We paid up front for Blinds.com to send someone to measure, and paid for installation. The blinds shipped to our house and we had to wait a month for an installer to show up. When they went up, it was obvious that they were wrong - a different style than we ordered, plus they were installed in half-hazard fashion - some sticking out inches more than others. The icing on the cake was that four of them were physically damaged, and another one broke that day when we tried to adjust the tile. When we contacted blinds.com for assistance, they first blamed the measurer, then the installer, then the manufacturer, then somehow it was our fault and the items we had ordered weren't even available? We're requesting a full refund and will use another company going forward. Never again blinds.com.

Sample colors are NOT what you get.
We spend over $2k on 17 window coverings. We ordered Rainer Shadow and it came a baby blue color. Blinds.com would not take any responsibility. Had to do a remake for an additional $1100. Ended up going with Sonora Snow White.

Go to a professional- These guys are cutting corners. Product not great quality.

This has hands down been the worst customer experience of my life. My order was put on hold three days after originally placed due to a product shortage on the side channels which I quickly rectified only for my order delivery to be delayed multiple days. Two weeks after my order, on the date my order was supposed to ship, I called blinds.com to inquire on the status of my order to be told that it was delayed a week due to the side channel issue that had been resolved in a matter of hours. The next day, I called back to inquire to be told that the side channels were on back order and my order would be shipped 35 days in the future. None of this was communicated to me via email and would have not been told to me had I not called. This is a completely unprofessional organization that lacks integrity and does not value their customers or their loyalty.

They worked hard to get my blinds to me. Helped me figure out the width and length and get them ordered. I could always contact them if I had a question. They kept in contact with me via email regarding the status of the blinds I ordered. I think it was a fairly easy experience overall. And the blinds look nice.

I had one set of blinds that was accidently ordered too short. It was easy to get the order corrected and sent out to me.

Your representative on the phone helped me navigate the web site when the amounts on the order page differed from that on the payment page. He was the reason I moved my review score up from 3 to 5. It's been only a few days, so we don't have the product yet and I can't comment on that.

The blinds and materials were great, but the installation of the blinds were more difficult than they should be. One blind had such poor directions, I had to reach out to blinds.com who was then able to direct me to directions that were close to what I needed. The other blind, a different type, was much easier to install, but could not be adjusted left and right once installed since it clipped in so tightly. This has now left more of a gap on one side than the other which has reduced the amount of light it blocks out.

They dont let you write a review for them, the "consultants" do not return calls or emails, for weeks. Finally spoke to someone who was overly kind, because of commission. Once order placed, You can never reach them again, they do not care anymore. Customer service doesn't have knowledge to answer questions, and they're rude. I ordered in February and just got my completed order in June! The shades are absolutely awful, the stitching is already coming apart, theyre made with hot glue, some are uneven, have rips in them, the material is cheap and the hardware is even cheaper. The install people were so incredibly rude, they dont allow you to pick a time, its either 8am or nothing. I called to speak with someone, told id receive a callback, no one has called back. This was one of the worst experiences of my life with a company (im leaving a lot out) go elsewhere, a lot of companies use the sane factories, no reason to use blinds.com.

I am a return buyer because I got a good deal in the past. The website is easy to use.- my only issue is that I thought I was buying vinyl mini blind but they are metal. They look great and I am getting used to them.

Hard to assess color via the website. Would be good to have simulated rooms with the blinds in place to see how the color of the blinds is relative to other colors in the room.

Additionally, shipping was longer than advertised at the time the order was made.

Overall the blinds are nice, work well so far and I am considering getting additional blinds, but trying to figure out the colors I see vs what the colors really are, as there is no going back once you submit and make payment, and of course no returns since they are custom made.

Literally, no support to communicate with. I was able to leave a voicemail, that's it. No callback. Blinds relatively cheap, slats out of alignment, they are loose and slide back and forth. Make sure you know how to measure, they don't provide any ability to extend the strings/slats vertically (or horizontally). So make sure you know exactly where your headrail will sit. Order them longer and wider if you're not sure.

The site was easy to navigate, choose and modify my purchase.

Did not give discount by default. I almost left and went to a different site

I ordered August 6. It is now August 24 and supposedly my order shipped yesterday - arriving next week hopefully -- and my credit card was billed yesterday according to an email sent to me. However, I have been looking on the website since order was placed, which indicated I would receive the product by today August 24. My credit card was charged immediately upon ordering and not yesterday, the 23rd. No email to contact customer service or accurate information on the website. I ordered a few blinds in the past with Blinds.com but will NEVER order from them again. The confusion and lies and wait for the product is ridiculous.

I ordered my blinds May 4th, 2020. I go and look to see if I have any e-mails from them... yes just one stating that my blinds are being made... it's June 22 and I yet to receive my blinds. Took my money yet can't get ahold of anyone to why my blinds aren't here. I'm going to Home Depot next time least I know what I'm getting there.

Worked with a salesperson who did not have me measure correctly for their sizing. They take off from measurements provided which it states in their website but you would think when dealing with a salesperson they would tell you how to measure so no gaps on side. So disappointed. Spent hundreds of dollars and have a gap on each side of blinds. No help from customer serci

Easy site to use. We're a repeat customer and have never had a bad experience.
I was able to follow your instructions to measure and place the order. This could not have been easier and the blinds look great

It's hard to order blinds without samples. But due to Covid19 the manufactures weren't making any. But that doesn't stop Blinds.com
From gladly taking your order on a wing and a prayer (read greed)
So they can put you a continuous loop of damage repair. They think
They're doing you a favor just by their sheer existence.

Fast and easy. Now I hope they are high quality, show up promptly and fit properly.

Update**
They showed up on time, looked nice and fit great. The quality seemed a bit cheaper than my existing blinds and I wish the cords pulled smoother. Overall, they look nice and I'm satisfied.

Our new blinds installed quickly on our porch, improving both privacy and cutting down on too much sun.
We had no problems figuring out what we wanted, and how to measure for the new blinds. So easy to use the website! The blinds came more quickly than we imagined! Excellent purchase.

We wanted their "Professional Measure and Install Made Easy service for $199. After no one called, I called blinds.com customer service and they told me that they "escalated" it and that the installer would call. After 3 days with no one calling I cancelled my order and asked for a refund, which would be issued after 5-business days.

The shade was be the correct size following the measuring directions provided. The packaging was very well done and delivered at the beginning of the estimated delivery range. I could not find any instructions so went online to get them. Imagine our surprise when rolling the shade down the first time and the nice instruction booklet fell out. It was packaged so well, I did not think to look inside the rolled up shade. Another surprise was how easy to install our outside mount. I had line up some help for me to install this 9ft wide x 7ft high. My wife and I got it done by ourselves in 10 minutes after pre-installing the brackets.

I tried to order this item through other vendors, I love that your sight let me type in the dimensions, and color-made it super easy to get the exact item I needed-which the other vendors did not allow-wouldn't change a thing if I were you-I'll certainly be back! Thanks again.

We ordered the Cellular shades for two bedrooms and my office. The guest bedroom has a south window and a nightlight that shines in, so we ordered the double cell, room darkening 3/4" shades. We got the light filtering in the other two rooms. Cordless in the guest room, corded in the other two. We're happy with all but wished we would have gotten the cordless for all. They were very simple to install look great. We just placed our order for the master bedroom, great room, Kitchen & half bath. First order was placed online but I called in the second order since I had some questions. Roman was professional and very courteous. I would definitely recommend blinds.com.