Blinds.com

I placed and order and continue to be told my order is being taken to FedEx tomorrow. I have FedEx tracking numbers but nothing comes to them. Have now been told they are on way to US customs from Romania. I am tired of being lied to and just want to go somewhere else but they have my $2,000.

My first order never got sent to me so I had to reorder it which did finally arrive 2 months after the first order was placed. I'm very satisfied with my blinds, just disappointed with my first order getting lost etc.

Donovan was great! Patient and knowledgable. Customer Svc staff the same. I messed up on my measurements and they replaces with correct at no additional charge.

Took awhile to receive but arrived in good condition. Easy to install, in exception to the valance but we opted not to use them anyways. Color is more of an almond, not quite what we wanted but was able to make them work. Difficult to buy online and get an exact idea of the color. We are satisfied.

I especially liked the options for each feature on the blinds. The complete customization for the window blinds makes blinds.com stick out head and shoulders beyond any other window blinds shopping experience out there on the market.
I do think I will return in the future. I like the idea of motorized blinds so I won't even have to open them by hand, very cool!

Amazingly User Friendly! Each necessary step was well defined and described, and I feel like I had a blinds expert right here, guiding me every step of the selection and ordering process. You folks continue to be AMAZING! Thank You!

We have been customers of blinds.com for several years and for multiple thousands of dollars for three homes. On our most recent order, we are witnessing and experiencing a dramatic backslide in overall service level and performance for this company. Whether it's because the company is complacent enough to use the Covid pandemic as an excuse for not performing the way it used to or not, it is obvious that the overall service level and customer dedication is nowhere near what it used to be. Our current experience Will be our final one, as when we ordered and were given an anticipated delivery time-frame, and the time has now almost passed, we are only being told that "things are still in transit, things might be held up at customs, hopefully things will be sent to you by the middle of next week." These comments should not be the full extent of any company's customer service, but they are. Sad for them, really sad for their customers. We will look elsewhere for our future needs.

No problems with the order. However, I wish I had asked for a sample. Color is fine, but these are very thin material. I would not have bought them if I had a sample. They are also inexpensive. I should have checked first.

We are needing someone to contact us. We ordered blinds from you, waited 3 weeks and they were the wrong size. You sent out a replacement. 4 week to deliver. They are the wrong size. We cannot get anyone one the phone. Tried live chat. We paid $2300 for 4 blinds. Are you not a legitimate company?

I purchased blinds 8 years ago. After many remodels some of the valance clips were broken. I looked all over town for new clips to no avail. For some reason "Blinds.com" stuck in my head. I gave them a call and once they got my name they asked how many I needed. Wondering how she knew exactly which ones I needed she said, "I have your original order right here". I hadn't even remembered that I bought them there. I asked how much they were and when she said, "no charge" I almost fell out of my chair! They were sent right out and I had them installed within a week. That's customer service! They will be getting all my blind business and excellent word of mouth recommendations.

It was very easy to order, and you have a user-friendly website! Once I ordered 11 blinds, they were delivered in a timely manner. The packing was great and easy to assemble!

I have purchase blinds from blinds.com twice and plan to buy more. Great site, easy to work and the instructions are perfect on how to measure to insure the correct fit. The purchased 2 sets of real wood blinds, color was perfect and installation was easy.

Great site to by any type of blind or shade

My wife and I ordered blinds for our entire house. When I ordered them off the site I measured each window and ordered them correctly. I also ordered the valance for each window as well. When the products made it to my home everything fit perfect except for the valances. They were cut short half an inch on the ends. I called blinds. Com and they were professional and replaced them for free and made sure to ship out extra clips just in case the old ones broke once I took the old valance down.

I am writing this review to let everyone know how amazing this company is. They have a great customer service and great quality. I found them through google and I was skeptical because I have never heard of them but I took the leap of faith and ordered. I received my order so fast with a great packaging. We hung it on our kitchen and we loved it. I had a problem with my measurements (and it was totally my fault) but they took care of it for me without NO HASSEL! I am going to order another one since I love everything about them. Thank you for being so nice and helpful.

Blinds.com will lie to you about what you're getting. After they charge your card, you'll be shipped something other than what they said you were getting, and then you're out of luck according to customer service... they lie, don't order from Blinds.com

Just under 2 years, one of 4 blinds in the same room, same wall, failed along the headrail. Blinds.com was happy to replace the one blind but no longer worked with my manufacturer. Their best offer was to replace the one that failed in a different color (mind you all 4 blinds are on the same LR/DR wall) which wouldn't match in an $800,000 house. Option 2, Failed blind free, the remaining three at 50% off which is their sale price on every holiday sale. Not a good option. I won't use them again and am sorry I did for this purchase. Stay away. Not an honorable business.

The blinds look great and help keep our new sunroom cooler. Glad we found the blinds on sale, and they were easy to install!

Everyone was very helpful. The blinds fit perfectly, the color was what I expected, and I am very happy with the product that I selected.

The reason for 2 stars is that the item was $244 after all options and it was 349 in the cart, I removed the item and did it again but still the cart was much higher ( $100 higher + tax). If the item was that much I would have still paid it, but it seems like a bait and switch to me and that seems dishonest.

Update:
blinds.com reviewed my issue, refunded the excess cost and informed me that I needed to press an additional button to get the price I expected, it seems an unneeded step and was not clear at all but they did fix the issue quickly. I update my rating to 5 stars due to this great customer service.

There was an issue putting them up. We have vinyl framed windows, and the mounting brackets were too short for the blinds to clear the frames. We set them out an inch and the fit fine. Suggest you advise buyers and provide longer brackets for people with vinyl framed windows.

I chose Blinds.com because of the promo codes. The installation went smoothly with no problems.
Ln hindsight l would order the shades with cords vs pull down tabs.
L am pleased at the amount of light and outside heat that is blocked in our living room that faces south. Conversally the blinds also retains heat ftom our heater.

Best blinds! Super easy install, website it easy to use. Great product! I've been replacing all of our blinds with the faux wood 2" and they are the best around.

The website provided easily entry to determine correct size and type of blind to order for my window. There was follow up after order was placed to keep me informed of progress while manufacturing the blind and shipment status.