Blinds.com

I've ordered premium blackout shades from blinds.com about two months ago. I also purchased their measuring and installation services as they strongly advised. It all cost me around 2K. The blinds came in defected. The installer said there's no way to fix them and they need to be replaced. I had to call their customer service about 10 times, 30-40min each call. They were redirecting me back and forth without providing a solution. In the end, two months later, when I lost all of my patience, I requested a refund. They told me to be able to get a refund I need to take the mounted blinds off of the windows myself, pack them and donate them to good will. I am a single woman. To be able to do that I would have to hire movers and someone who can uninstall the blinds. They told me even though it's not my fault the blinds came in defected - they cannot provide me with a pick up service or waned anyone to take the blinds down. Absolutely devastated!

I am a repeat customer of blinds.com. I became a repeat customer because of the great quality, price and value of the products that they sell. They had a great support system and website that made it easy to try to "go it alone" in terms of measuring and installing blinds. I became aware of how exemplary their service is on my last order when I made an error with 2 windows- and they send me new blinds to correct my error at no charge! Their service professionals kept in contact with me during the entire experience. I have recommended them to others. They have great people and great policies. Thank you blinds.com

Rife with errors and bad customer service. Sent wrong replacement parts. Original order was filled incorrectly.

Which time? First, second or third? Disappointing.

Super easy and I was very pleased. The pricing was very competitive too. I will be ordering again when I need more blinds

All the blinds were good except the long one. It was cracked in two places on the top. I tried calling and you were closed so i had my husband help me to secure it so it wouldnt break more. I had waited long enough for delivery and needed them a stronger box with more support would probably be a good idea as ups isnt very careful with their packages

they were closed

Mini-blinds are working well. Our problem is that the tilt wands are very short, not easily accessible to us where the windows are located. The wands are not easy to replace for us seniors. We had to tape the tilt wands from "the old blinds" to the new, looks ridiculous, but no choice. We did not contact customer service since we tried to replace them ourselves, went to websites that showed how to replace them and we could not remove them. Other wands are easier to replace, they have an on and off clip, simple, but not these.

Easy selection process, informative details on how to measure for a proper installation. Have ordered from Blinds.com previously with great success. Recommended.

I was looking for a particular shade and found it on Blinds. Com. The discount was very good and the order process was easy. Product was delivered in a timely fashion. I would order again from this company.

We are leased with the ordering process - and with the telephone professional design consultant support we received from Blinds.com.

Overall, we are reasonably satisfied with our purchases from Blinds.com. However, we were surprised with the Premium Blinds that we bought - the top-down-bottom-up clips (that raise and lower the blind) are poorly designed in that they do not securely clip into the blind's bottom frame. This is disappointing. Blinds.com got this right right on their mid-range blinds, but didn't pay attention to detail on their premium blinds.

Great website, easy to use. I have ordered blinds from you in the past and was very satisfied. I like the way your website is easy to use and I like the quality of the blinds when the arrive. They are always packed well and arrive in good condition. The next time I need to order blinds I will come to you first.

I ordered several blinds. The selection was good, the prices very competitive and the ordering instructions were very clear. The blinds arrived well packaged. Installation was not difficult. I miss ordered the size of one blind (my fault) and they sent me another blind for no extra charge!

Ordering was easy & delivery was quick. I found that the measurement on the width of the blinds had been altered from the measurement that I sent in. They didn't make them as wide as I measured them.
My measurement would have been just fine so I'm not sure why they found the need to alter the width.
I ordered blinds for 15 windows & decided to keep them as is but not happy that they didn't use my measurement! I've ordered from this company before & didn't have this problem.

I ordered and paid for 4 shades 11/26. I received an email stating they were shipped 12/10 and that it could take up to 72 hours to be able to see the tracking. After 4 days of no info on the tracking link I contacted the company regarding the tracking # showing no info. I received a response stating they were really only shipped this morning. Hmmmmmmmm, so I need to wait another 3 days before checking the tracking?

Each time I added the same blinds the base price each was the same but the extended price (with tax?) kept changing. I had the same blinds in the cart 3 times and it had 3 prices. Finally after refreshing two became the same and the third was higher so I deleted that one and hit order. Very disconcerting.
Edit: the company reached out to make sure I had the same consistent pricing and ran the issue up their it services so it could be prevented for others. I appreciate the attention to all customer feedback comments!

The website indicated free installation when spending $1499, but there was no way to add this to the order as instructions on the site indicated. It was hard to figure out how to get your order, but also request someone to come and measure.
The good, talking with the customer service rep on the phone got my order straightened out. They also honored the discount price for me.

The folks on the phone were very helpful and got my order set for me.

I have used both online and phone ordering. Both are very efficient and professional and courteous representatives.

You'll wait 2 to 3 weeks to get someone to measure, then you wait another two weeks for the blinds, and then you'll wait another 2 to 3 weeks to get them installed because they are so backed up. Poor operations process. I haven't even had them installed yet and I'm already less than delighted.

Fits perfectly and install is super easy. Just follow the measuring instructions online when you order, and then the instructions when the blind(s) arrive and you'll have a super easy experience. I definitely recommend measuring Top, Middle, Bottom, and then use the shortest width measurement for your order.

Placde an order for 36x36 simple blinds. When checked out I noticed it says 24x36. Not even 5 minutes I was on the phone to cancel the order. The customer service rep with an attitude says it will be about a week and a half before money refunded.

Your message service is always in the way. When I try to turn it off X it takes me to messaging. Very frustrating!

I ordered the wrong size with the first order but they replaced for free and it looks good. I got 4 solar shades for about $500 shipped. The quality I give 7/10. Not quite as good as my Smith & Noble but they are 3x the cost. One issue with three of the 4 shades, the bow out on the edges. Not a good look but maybe I only notice.

I had an issue with the pricing on the blinds I ordered. They looked into it and applied the code I had failed to input to give me the discount that was advertised. They responded quickly and have updated me on the back order of my blinds.

Received the wrong colour valance.
With replacement order - one crucial part was missing.
Will NOT use them again!