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Blinds.com has a rating of 4.4 stars from 2,420 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Blinds.com most frequently mention customer service, great quality, and easy installation. Blinds.com ranks 2nd among Blinds sites.
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125,873 reviews
I don't want to leave a review but they won't stop emailing me until I do. And now this isn't long enough so I'm typing some more. This is ridiculous. I like the blinds u til this whole circus started
I ordered these higher-priced blinds because a representative assured me they would fit my doors. Unfortunately, upon arrival, I found they did not fit. After reaching out, I was informed that the only suitable alternative was a significantly less expensive option—approximately $1,000 less. I then requested a refund for the price difference, as the original recommendation came from a Blinds.com representative and led to this error. However, I was told that no refund would be issued, even though the mistake was on your team's part. This experience has left me disappointed and hesitant to rely on your team for accurate product guidance in the future.
I measured exactly according to the website, but when the blinds are closed, the bottom doesn't rest flat. Add an inch if you want it to sit flat when it's all the way down.
Date of experience: January 24, 2024
This is a class act company. I had a problem with one of my shades and the company resolved this issue in very short order. I am so pleased with the efficient way that my issue was handled, and that they make a possiblly unpleasant issue become a very pleasant experience. I will definitely be buying more blinds from Blinds.com!
Date of experience: January 5, 2015
Blinds were missing the pieces that lock the blinds in place (they're a semi-circle blind so it always stays in the same position). The window is 12 ft off the floor so my husband installed and figured out a way to mount so it doesn't move but it wasn't easy.
Date of experience: June 16, 2022
Date of experience: May 2, 2022
I ordered a sun shade roll up blind as a window in my garage was letting in a lot of ultra violet light. Ordered it in off white so the garage would still be light. The shade was slower in coming than I thought it would be, but with our endless winter this year it wasn't a problem. Got the shade installed and it is working out well.
Date of experience: March 23, 2023
They were really beautiful and well-crafted. Easy to order, arrived in a reasonable amount of time and came perfectly packaged.
Date of experience: February 17, 2024
One blind needs attention. Okay too much attention needed I this survey. I'm typing just to submit.
Date of experience: March 23, 2024
Date of experience: February 7, 2024
Ordered back in beginning of November 2 blinds form them. States on their site NOV 17 I should receive them it is now (tomorrow Dec1). Called today and still nothing has shipped at all. STAY AWAY. I am gutting a house and need new blinds throughout glad i found out they are NOT reliable at all so i will go elsewhere by the end of day today when i cancel my order with them.
Date of experience: November 30, 2015
Original order received with no hanging brackets or screws along with directions to install with a different type of blind. Customer service contacted to obtain missing items. Next shipment arrived with wands to adjust blinds that we did not need and no brackets or screws. Called customer service again and had to wait for a 3rd shipment to obtain brackets to install.
While it took 2 calls to customer service to get the correct shipment of items we ordered it did get done. A bit frustrating and I am not sure I would recommend blinds.com or use to order in the future.
* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 18, 2022
Site kept bringing up an old order and including with new order I was attempting to order. Also, kept showing approximate date of delivery on date that was already in the past.
* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 4, 2022
I just finished having all my window treatments installed from blinds.com, and I couldn't be happier. I have composite shutters for every window and vertical blinds for my sliding patio door. Blinds.com staff were very helpful during the measuring and ordering process.
Date of experience: February 2, 2022
I was promised by your representative that there would be no cords showing when I lower the cellular shades from the top. This is not the case. There are 3 cords showing and I specifically asked for shades that had no cords. I'm very disappointed that you weren't honest with me.
* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 14, 2022
Hi Nancy. I am so sorry to hear your shades did not arrive as you expected. This is not the type of experience we want for our customers and I want to help. I am writing you an email to discuss this further. I look forward to hearing from you soon. If you have additional questions or concerns, please reach out to me at socialcare@blinds.com. --Jessica N
Michael was helpful in getting me a quote and answering questions.
Date of experience: December 29, 2021
Blinds are total junk when you buy the type that have a wand to open and close. They are SOOO hard to turn it's a joke. When I called to let them know they could care less and would not let me exchange them. The young man I talked to was very rude and could care less. Never again!
* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 15, 2022
Hi Bill. I am so sorry to hear your blinds are not working as you expected and you are still in need of assistance. This is never what we want for our customers and I would love to help with this. If you could please send me an email with your order number and phone number or email associated with your order, to socialcare@blinds.com. I am happy to help! I look forward to hearing from you soon. -- Jessica N
Spoke to Robert the design consultant who was helpful with questions I had and made suggestions to make purchase easier.
I have not opened the box yet but plan to install as soon as I can.
Date of experience: January 18, 2024
I have purchased blinds for two of my homes and now for my Mother in Laws homes and I am always very pleased with Blinds.com. I always refer you guys to people and I am in New Home Sales - so that is a lot!
Date of experience: December 30, 2021
Our order was quickly done and shipped... when our blinds showed up we had a small mishap... 2 insert pieces were damaged... i called and those pieces were shipped ASAP... grest job and great service...
Date of experience: August 25, 2023
Easy to order. Great choices available. Reasonable delivery time. Great product! Will be back!
Date of experience: March 30, 2024
Date of experience: February 14, 2024
It was good but I don't want pin holes in the blinds please. I had to order another set for the basement windows and this time they came in correct and I called Blinds customer service and they refunded my money for the incorrect blinds and the new blinds look great couldn't be happier. Thanks for your help.
Date of experience: December 24, 2021
I've tried a handful of different companies for my 1inch mini blinds, and most of them were poor quality and difficult to install. Noisy, flimsy, weak aluminum that easily bent out of shape, and brackets that were more difficult than need to be for 1inch mini blinds. Finally I've found a quality product with Blinds.com. Sturdy and quiet aluminum slats with easy installation brackets.
Date of experience: August 7, 2023
Easy process and absolute great customer care. Easy ordering and delivery in a timely manner. Definitively recommend!
Date of experience: March 4, 2024
Very complete and easy. I had no problems installing the shades. Much easier then I thought. I highly recommend Blinds.Com
Date of experience: March 2, 2024
Ordering and installing blinds has taken over 3 months and still not done.
The blinds are fine and look good but
HD and blinds.com use sub-contractor to install. You must call when blinds arrive to schedule install. And then that takes at least month.
One did not fit and it has taken another month and still not installed yet. Need to call AGAIN when repl arrives to install and then wait for subcontractor.
Do not buy
* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 2, 2022
Hi Jeffrey. I am so sorry to hear your installation process has taken longer than expected. This is never the experience we want for our customers and I apologize for any inconvenience this may have caused you! If there is anything I can do to turn your 1-star experience into a 5-star experience, please reach out to me at socialcare@blinds.com. I am happy to help! -- Jessica N
Easy ordering and item is great quality! The blinds arrived quickly and were easy to install. Thank you!
Date of experience: March 4, 2024
Carlton Dennis was a great help. He helped me order the correct size and item to match existing blinds.
Date of experience: March 5, 2024
The blinds are great I recieved the 1 inch wood blinds however the shipping speed is extremely slow. They had to update my shipping time twice and it took forever just to get the first shipping time, now since they couldn't meet that deadline I'm still waiting. See if Amazon is shipping anything sooner.
No answer
* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 25, 2022
Hi there. I am so sorry the shipping time took longer than expected. If there is anything we can do to turn your 3-star experience into a 5-star experience, please reach out to me at socialcare@blinds.com. I am happy to help! --Jessica N
Date of experience: December 30, 2021
Also, the fact you have installed new windows, it ask the questions if the sizes have changed thus creating the sizing issue encountered.
That is your response? You do not know anything about windows or blinds do you? New windows come out and go back in from the outside. The frame that the blinds mount to are wood and drywall and those dimensions do not change when you put in new windows. Are you that ignorant or do you just think I am?
Date of experience: November 19, 2017
I am beyond upset with this company also. We have ordered before from blinds.com and haven't had a problem with the blinds for the kitchen and bedroom. When I ordered the large one for the living room and it came to the house it was to wide. I called customer service and they shipped a new one and then the third one and then a fourth. How many times does it take I asked to get the correct size? I called to order the one for the dinning room and when it showed up it was to wide also, here we go again. I called customer service and # two and # three are to wide. We just had the new window put in and its time to put up the blind in the dinning room. I had forgot that it was too wide so I called customer service 2 times and got the run around so I asked to speak to a supervisor. I told him what happened on a Thursday and he said he would call me back on Monday. I didn't get a call back and neither did my wife. I spoke to another supervisor today (Wednesday) and explained what happened and he said it has been to long since I got the wrong size on the 3rd one. So now I have 6 blinds in the spare bedroom I can't use and still have a window with no blind on it and am out $400.00. This crap is made in China and they don't use a tape measure and have NO QUALITY CONTROL. If I had any hair on my head I would be pulling it out. Right now! My advice would be to stay FAR, FAR away from blinds.com.
Date of experience: November 8, 2017
Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.
Peter, I'm so sorry about the delay in your order - truly unacceptable. Reviewing your order, it looks like you are getting a complete refund and will still receive your window coverings. I hope that helps somewhat and apologize for the headache and frustration.