• Bookmark

    Blinds.com

2024 SITEJABBER AWARD

Blinds.com

Write a Review

Overview

Blinds.com has a rating of 4.4 stars from 2,420 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Blinds.com most frequently mention customer service, great quality, and easy installation. Blinds.com ranks 2nd among Blinds sites.

  • Service
    636
  • Quality
    2101

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 94.5%
Positive
1,515
Neutral
38
Negative
51
View ratings trends

Instant Feedback

125,874 reviews

113
See all photos
How would you rate Blinds.com?
Top Positive Review

“I don't want to leave a review”

Megan K.
11/13/24

I don't want to leave a review but they won't stop emailing me until I do. And now this isn't long enough so I'm typing some more. This is ridiculous. I like the blinds u til this whole circus started

Date of experience: 12/21/24
See positive reviews
Top Critical Review

“Disappointed by Unfulfilled Satisfaction Guarantee and Lack of Refund Assistance”

Carrie R.
11/7/24

I ordered these higher-priced blinds because a representative assured me they would fit my doors. Unfortunately, upon arrival, I found they did not fit. After reaching out, I was informed that the only suitable alternative was a significantly less expensive option—approximately $1,000 less. I then requested a refund for the price difference, as the original recommendation came from a Blinds.com representative and led to this error. However, I was told that no refund would be issued, even though the mistake was on your team's part. This experience has left me disappointed and hesitant to rely on your team for accurate product guidance in the future.

Date of experience: 10/28/24
See critical reviews

Reviews (2,420)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (400) web site (34) window coverings (41) installation instructions (34)
Thumbnail of user janetb2388
Florida
1 review
0 helpful votes
  • Send Message
February 19th, 2024
Verified purchase

The solar blinds fit great and were easy to install. I saved thousands by buying from Blinds.com. I did wait for the 50% off sale.

Quality

Date of experience: February 19, 2024

Thumbnail of user robertm9375
Michigan
1 review
0 helpful votes
  • Send Message
February 13th, 2024
Verified purchase

Purchased at a great price ans blinds were perfect all the way around! Arrived as described, and as selected. Installation was no problem 😊

Quality

Date of experience: February 13, 2024

Thumbnail of user barrys27
New York
1 review
0 helpful votes
  • Send Message
January 5th, 2015

There are many things I love about Blinds.com. I just purchased three blinds for my very large living room windows. I measured the windows while following the instructions on the web-site. When I calculated the price I was surprised at how economical the blinds were. After receiving the blinds I was more than surprised because the color, size, and packaging were all PERFECT! What a great value.

The customer service people kept me informed of the progress all through the project and the blinds arrived right on time. They were easy to install and the packages had all the hardware I needed.

I highly recommend Blinds.com as the place for window treatments and will certainly purchase from them again.

Thanks to Abe Solomon, Stacey Brenham, and all of the fine Folks at Blinds.com who helped me transform my old living room windows!

Barry Smyser

Service
Value
Shipping
Quality

Date of experience: January 5, 2015

Thumbnail of user tomm2690
Minnesota
1 review
0 helpful votes
  • Send Message
March 5th, 2024
Verified purchase
• Updated review

Easy way to order and more affordable. I appreciate the fast delivery of the products. Thank you Thank you

Quality

Date of experience: March 5, 2024

Easy way to order and more affordable
January 20th, 2024
Verified site experience
• Previous review

Date of experience: January 20, 2024

Thumbnail of user kayj176
Washington
1 review
0 helpful votes
  • Send Message
July 13th, 2022

I have used Blinds.com fro about 8 years, ordering entire sets about 12 windows including a sliding door. I have had them replace 12 window blinds 2 or 3 times over years period. Its till screwed up. WHY you ask? The quailty of pull strings, the operation of the wand strings, and flimsy pull strings. Something happened to there quailty in last 4 years, its trash. They told me they can replace free up to 5 times per window that should tell you all you need to know-- they expect there product to fail. NEVER buy a pull up blind fro sliding door - mini blibds, wood blind, any type of blind they Will Not work.! There sales people are made up of kids working part time jobs from colleage, There customer service staff are limited as to follow up and success. They SUCK

Tip for consumers:
Shop around everywhere-- caution on slaidding door blinds, pull cord will drive you nuts, opening and closing

Products used:
have not yet

* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality

Date of experience: June 13, 2022

Thumbnail of user socialc2
SocialCare .. – Blinds.com Rep

Hi Kay. Thank you so much for taking the time to provide us with this feedback. I am so sorry to hear we have let you down. This is never the experience we want for our customers. Please note we offer a 30-Day Satisfaction Guarantee (https://www.blinds.com/satisfaction-guarantee) which covers up to 10 shades, per household, per lifetime. We also offer a 3-year warranty (https://www.blinds.com/product-warranty) to cover any manufacturer's defects. If you are still in need of assistance, please reach out to me at socialcare@blinds.com. I am happy to help! -- Jessica N

Thumbnail of user malcolmd104
Oregon
1 review
0 helpful votes
  • Send Message
February 12th, 2024
Verified purchase

Process was easy, making up my mind due to many choices took a bit more time than I thought, nice to have that difficulty

Quality

Date of experience: February 12, 2024

Thumbnail of user johnf5849
Rhode Island
1 review
0 helpful votes
  • Send Message
February 28th, 2024
Verified purchase

Very easy to shop put the size of your curtains that you want. It shows you what they have how much it is very simple.

Quality

Date of experience: February 28, 2024

Thumbnail of user josephd2445
Florida
1 review
0 helpful votes
  • Send Message
August 29th, 2023
Verified purchase

I found it easy to place my order and the process of ensuring the proper size and fit. I self-installed my order. Once I went through the learning curve of the first shutter, the rest were a breeze. The only challenge was stopping the side frame filler (wood) from sliding out while I maneuvered the frame into place.

Quality

Date of experience: August 29, 2023

Thumbnail of user alysond25
California
1 review
0 helpful votes
  • Send Message
March 9th, 2022
Verified purchase

Second time I"ve ordered from you - and thank god for your customer service people, because the website is tough to navigate. You need pix of the SIDE of the honey comb blinds, for example, a front shot doesn't show you what the product is.

Quality

Date of experience: March 9, 2022

Thumbnail of user patv131
North Carolina
1 review
0 helpful votes
  • Send Message
November 13th, 2023
• Updated review

Just purchased and had installed 28 blinds. When the Installer came to install he found 4 broken ends. They have refused to replace them without pictures. The Installer had never had to send pictures before and lives about 100 miles away, We are not physically able to climb a ladder to take pictures and they will not replace them unless they have pictures. We spent almost $5K and these pieces are small and I am sure not expensive to replace but they will not. Stay away from them as they do not honor their warranty. We can send the broken pieces back once the new one are installed but they will not order them. BBB is next!

Products used:
blinds, shades

* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Value
Returns
Quality

Date of experience: October 21, 2023

Thumbnail of user socialc2
SocialCare .. – Blinds.com Rep

Hi Pat. I am so sorry there were 4 broken ends when your products arrived. This is never the experience we want for our customers. We would love to look into this further given the opportunity, please reach out to us at socialcare@blinds.com. We are happy to help!

GARRETT WAS GREAT!
September 13th, 2023
Verified site experience
• Previous review

Date of experience: September 13, 2023

Thumbnail of user willoww10
Utah
1 review
0 helpful votes
  • Send Message
December 21st, 2021
Verified purchase

Replacing one window of blinds in a house can be difficult when the original brand no longer carries a 1" blind. The quality was equatable to blinds twice the price and install was easy to adapt to the original mounting.

Quality

Date of experience: December 21, 2021

Thumbnail of user michaell6729
New Jersey
1 review
0 helpful votes
  • Send Message
February 21st, 2024
Verified purchase

Great selection and well organized on website - easy to use! I wouldn't use any other company for my window shades/blinds.

Quality

Date of experience: February 21, 2024

Thumbnail of user dennisk873
Nevada
1 review
0 helpful votes
  • Send Message
January 23rd, 2024
Verified purchase

Trent was great, very helpful, thanks! This review site is terrible no should have to write a 100 words, 100 words 100 words 100 words 100 words……………. ……………………………………………………………………………………………………………….

Service
Quality

Date of experience: January 23, 2024

Thumbnail of user tonip302
Virginia
1 review
0 helpful votes
  • Send Message
June 1st, 2022
Verified purchase
• Updated review

Other than half the colors appears to be the same, and I feel like I just made a gamble on the color of my blinds, the experience has been fine. I wouldn't make a big deal of it, but the actual color choices said something about New Enhanced Color Choice Viewing... Pssshhhhttt. Right.

UPDATE/Addition: To be fair, Blinds.com does offer free color samples you can order and view the actual product color in your home. I was too impatient and didn't want to wait to order color samples and then order my blinds. So I went ahead and ordered what I believe will be an acceptable color. I'm not trying to super-match any fabric or anything specific so it wasn't a high-stakes gamble for me.

And if it does turn out to be just a terrible color, Blinds.com does have a nice customer service department whom I'm sure will help me rectify my mistake.

Date of experience: June 1, 2022

Other than half the colors appears to be the same,...
July 1st, 2022
Verified site experience
• Previous review

Other than half the colors appears to be the same, and I feel like I just made a gamble on the color of my blinds, the experience has been fine. I wouldn't make a big deal of it, but the actual color choices said something about New Enhanced Color Choice Viewing... Pssshhhhttt. Right.

* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: June 1, 2022

Thumbnail of user jenniferm2413
California
1 review
0 helpful votes
  • Send Message
November 21st, 2020

I am a design professional and I have had the WORST experience with Blinds.com. We have been trying to work with customer service for 8 MONTHS and still my clients do not have a complete set of blinds. We still do not have them and will be disputing our purchase this week.

Date of experience: November 21, 2020

Thumbnail of user socialc2
SocialCare .. – Blinds.com Rep

Hello! Thank you you for taking the time to review your recent order. I'm so sorry that our team has not resolved this for you yet and for the poor experience this delay has caused. I'd like to get this taken care of for you as soon as possible, can you please send me an email at socialcare@blinds.com with your order information? Once I have received your email, I'll be happy to look into this for you right away! - Lauren A.

Thumbnail of user williamw1489
Texas
1 review
2 helpful votes
  • Send Message
July 8th, 2020

OMG I ordered for the first time and paid $500 for 2 blinds and received them after 3 weeks and they are so cheap looking and NOTHING like the web site. I called and I get a message do to the Covid-19 they are limited and it would be an hour hold time. I have no way to leave a message or email. I will never purchase from them again.
You would be better off going to lowes or home depot. This price for this cheap crap is unbelievable! And I can't get in touch with anyone to. And yes, NO REFUNDS!

Date of experience: July 8, 2020

Thumbnail of user socialc2
SocialCare .. – Blinds.com Rep

Hi William, I'm so sorry you've had this experience! We have a 30-day Satisfaction Guarantee and I'm happy to look into this further for you! Please send me a message at socialcare@blinds.com and I'll look into this for you! -- Blinds.com Social Care Team

Thumbnail of user lukeuse
Wisconsin
1 review
0 helpful votes
  • Send Message
November 17th, 2020

I purchases blinds for my entire house, and I was happy with the ordering process. They said I would see delivery between Nov. 6 and Nov. 12, and I was ok with this. I have only recieved one email which gives a link to check order status, and this says the order is still being made, and to check back soon and tracking info will be displayed when items ship. It is now Nov. 17, and I am starting to wonder the legitimacy of this company. Customer service number works, but I can't get through to anyone to find out whats going on, and they seem to use covid as an excuse for everything gone wrong. There is no excuse for lack of communication and I am very disappointed that this company for not being honest with their delivery times. I hope that I recieve them soon, and I can continue my good experience with blinds.com, but until then I am starting wonder.

Date of experience: November 17, 2020

Thumbnail of user socialc2
SocialCare .. – Blinds.com Rep

Hi Lukeus! Thank you for taking the time to review us. I am truly sorry for the poor experience this long delay has caused, and apologize that we have not kept you updated as well. I really would like to help, could you please send me an email at socialcare@blinds.com with your order information? Once I have received your email, I'll be happy to look into this for you right away! - Lauren A.

Thumbnail of user ashleyg1330
Oregon
1 review
0 helpful votes
  • Send Message
February 12th, 2024
Verified purchase

Quick & easy process! We had fantastic service, product & installation with our blinds and would buy from them again.

Quality

Date of experience: February 12, 2024

Thumbnail of user frankw398
New Mexico
1 review
1 helpful vote
  • Send Message
August 25th, 2020

We ordered our order July 15, with an estimated delivery of Aug 5. Our status page shows "In production", but it also shows a PAAF tracking number. The status page now indicates an August 31 delivery, and it is sliding out every day.

I'm trying to find out if the product has shipped, who the carrier is, and what the tracking number is. They reference that their carrier is UPS, but the PAAF tracking number (whatever that is) is not known by UPS.

I note that they have disabled their customer service email, and their phone answering system says that you can hold, or leave a number and they will call you back but it might be 4-5 hours.

Due to "Covid 19". Looks like they misspelled "bad customer service".

Date of experience: August 25, 2020

Thumbnail of user socialc2
SocialCare .. – Blinds.com Rep

Hi Frank! I'm so sorry to hear you have had such a frustrating experience due to this tracking issue. We are experiencing much longer hold times than normal right now, and I do apologize for the delay this and the delivery timing has caused with your project. I would like to look into this for you so that I can get this corrected as soon as possible, could you send us an email at socialcare@blinds.com with your order information, please? Once received I can look into this for you right away. I look forward to hearing from you! - Lauren A, Blinds.com Social Care Team

Thumbnail of user rs0687948
Iowa
2 reviews
0 helpful votes
  • Send Message
September 28th, 2023

Jessica at blinds.com was wonderful. Blinds.com was not the problem. The installer measured the skylight blinds wrong and after installation they fell out of the tracks. They were remeasured and Jessica took care of the problem. Great customer service. Robert Schaffer

Service
Value
Shipping
Quality

Date of experience: August 29, 2023

Thumbnail of user socialc2
SocialCare .. – Blinds.com Rep

Hi Robert. I am sorry to hear that you have had issues with your products and installation. This is never the experience we want for our customers. I would love to jump in and help. Please reach out to me at socialcare@blinds.com with your order number. I am happy to get started right away. -- Jessica N

Thumbnail of user susanm4026
Minnesota
2 reviews
0 helpful votes
  • Send Message
March 3rd, 2024
Verified purchase

It was easy to measure, easy to order and easy to hang. The order came promptly and it was well packaged.

Quality

Date of experience: March 3, 2024

Thumbnail of user nulln7881
New York
1 review
0 helpful votes
  • Send Message
February 21st, 2022
Verified purchase
• Updated review

Blinds.com makes shopping easy for the buyer without the pressures of making decisions as to the type of product you seek. Their web site is very easy to maneuver through. They have all the options and decisions selections for the buyer available by just clicking on the options preferred by the buyer. They will also provide guidance for the buyer to ensure satisfaction of purchase. Blinds. Com is truly is one of the best. Blinds. Com is the best site to shop.

Quality

Date of experience: February 21, 2022

Absolutely satisfied with the ease and selection process
January 26th, 2022
Verified site experience
• Previous review

Absolutely satisfied with the ease and selection process. Customer care and concern is a priority. I would definitely recommend to anyone who seeks out blinds for their windows.

Date of experience: January 26, 2022

Thumbnail of user neilm574
Michigan
1 review
0 helpful votes
  • Send Message
February 22nd, 2023
Verified purchase
• Updated review

Until checkout, the price was just over $100. When I got to my cart, the price was over $170. This was quickly addressed - I had neglected to include the discount code, and the overage was cheerfully refunded.

Service

Date of experience: February 22, 2023

Until checkout, the price was just over $100
March 22nd, 2023
Verified site experience
• Previous review

Until checkout, the price was just over $100. When I got to my cart, the price was over $170

* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: February 20, 2023

Thumbnail of user trishs127
Colorado
1 review
0 helpful votes
  • Send Message
February 27th, 2021

I have purchased motorized roller shades for the last several years, and my most recent purchase was a 1000$ waste. The cassette for the shades is no longer available and they come in pieces that are difficult to put together, and cannot link the remote controls. The valence that used to come in a preboxed fashion, is now a couple of cheap pieces of plastic on the sides that did not fit, and a flimsy piece of metal for the front. At this time, it just hangs on the front of the bracket, and keeps falling off. Will not purchase from them again. They lost a customer that spent well over 6K in the last few years. I would have uploaded my receipt if this website would have accepted it.

Tip for consumers:
Use another site.

Products used:
I have the blinds up, but can't get the remotes to work, can't get the blinds fitted correctly, and the parts used are cheap and took 4 hours to put up. Very disappointed.

Service
Value
Shipping
Quality

Date of experience: February 27, 2021

Thumbnail of user socialc2
SocialCare .. – Blinds.com Rep

Hi Trish! Thank you for taking the time to review us. I am truly sorry for the poor experience these quality and installation issues have caused, and that these shades were not the style you were needing as well. I really would like to help fix this for you, could you please send me an email at socialcare@blinds.com with your order information? Once I've received your response, I can look into this for you right away! - Lauren A.

Thumbnail of user deborahr2417
Indiana
1 review
0 helpful votes
  • Send Message
February 28th, 2024
Verified purchase

The hardest part was picking out the right color!😁y
I changed from 4" blinds to woven shades.
I am very happy with the look!

Quality

Date of experience: February 28, 2024

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.

Company Representative

Thumbnail of user socialc2
SocialCare ..
Blinds.com Customer Service
Typically does not respond to reviews

How do I know I can trust these reviews about Blinds.com?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Blinds.com?