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Blinds.com has a rating of 4.4 stars from 2,417 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Blinds.com most frequently mention customer service, great quality, and easy installation. Blinds.com ranks 2nd among Blinds sites.
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125,854 reviews
I don't want to leave a review but they won't stop emailing me until I do. And now this isn't long enough so I'm typing some more. This is ridiculous. I like the blinds u til this whole circus started
I ordered these higher-priced blinds because a representative assured me they would fit my doors. Unfortunately, upon arrival, I found they did not fit. After reaching out, I was informed that the only suitable alternative was a significantly less expensive option—approximately $1,000 less. I then requested a refund for the price difference, as the original recommendation came from a Blinds.com representative and led to this error. However, I was told that no refund would be issued, even though the mistake was on your team's part. This experience has left me disappointed and hesitant to rely on your team for accurate product guidance in the future.
I order from blinds.com for all of my employers rental properties and my own rentals and have never had any problems. Well made blinds and easy to navigate my order on their website.
Date of experience: January 6, 2024
I have just ordered 10 blinds and it took me about 10 minutes! The promo code discounted my order by $350.40. What a deal and I will no longer order from my previous website.
Date of experience: August 1, 2023
10/2 update, still no response from vendor. Do not order anything from this fraud company. They do not honor their warranty at all. I'm out over $900 for 17 blinds. I have been trying to get this company to replace them for over 2 months. They (sizes) are all wrong. Tilts are too high on all 17 as proven with the videos I sent in. Four of the blinds have lift strings that are way too long... 196" / 14' which is a major hazard around small children. I have sent them several (4) videos showing the issues and now crickets. Website says "Sure Fit Guaranteed" a complete lie. I'm now going to issue a chargeback. Then I will file complaints with every Federal and State consumer agency I can find. Terrible customer service.
All 17 blinds have tilts and (14) lift way too high to use without a ladder. Except the four 14' as stated above. What kind of idiots do they have working for them?
Some blinds didn't even have strings... Absolutely unreal and the fact that they won't replace them or honor their own warranty for is 100% fraud.
Tip for consumers:
Go somewhere else where the company honors what it says.
Products used:
None of the products are usable. If I fall off the ladder that I have to use to open these $#*! blinds, a lawsuit will follow.
Date of experience: September 27, 2022
Directions for measuring were specific and easy to complete. Choice of colors were varied and it was nice to get samples before choosing type and color of shutters.
Date of experience: January 14, 2024
Ordering is fine it's just I was very disappointed in the quality of the blinds. I've ordered before and they were great. The quality is not good on these at all.
Date of experience: January 1, 2024
Super easy to customize and install. With the new vertical blinds, my cats can look outside all they want without destroying them 😆
Date of experience: March 1, 2024
Sample came fast. Easy to follow instructions for order placement.
Installing was easy. I would order again.
Date of experience: February 28, 2024
I am awaiting a remake. Although I am a return customer and will continue to be loyal to this company. Blinds are beautiful and easy to install
Date of experience: February 28, 2024
Very easy and love the assurance if we measured wrong, on a few, we can return at no additional cost. We hung them all and they all fit perfectly!
Date of experience: February 23, 2024
I ordered samples, which came quickly--I'm so glad I did because we previously picked a fabric for our roller shades that I wasn't originally intending to buy; actually seeing the fabric made all the difference, and I know we will be satisfied with our selection. The website is easy to use, and I'm so excited for our roller shades! UPDATE: We received our roller shades, and they are all installed. Installation was a piece of cake, and I love seeing our completed windows in our house every day.
Date of experience: February 23, 2022
Date of experience: February 15, 2022
Customer service always very helpful, website easy to shop and appreciate the sale/pricing.
They resolved my issue with a replacement blind.
Date of experience: February 28, 2024
EVERYONE WAS HELPFUL. EXCITED FOR OUR NEW BLINDS!
Date of experience: April 24, 2022
I had noticed that when I added items to the cart the prices had changed, I did order anyway because I needed the blinds for a home project. After the sale I was happily contacted byt customer service and refunded a portion of the total for my order to account for the original price change.
I'm very stisfied with the outcome and even more with the level of "after sale" customer service.
I will buy again.
Date of experience: July 7, 2022
Prices changed after I saved the items in the cart. When I went to check out the blinds that were $44 went to $62... not cool.
* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 6, 2022
Everything went as planned. When you email this company with questions they contact you back super fast.
Date of experience: February 13, 2024
What does it matter whether the blinds are for my kitchen or my out house?
And now it's five days AFTER the stated delivery date. Ordering from blinds.com was a bad idea.
* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 4, 2023
Hi James, the option to select a room name is simply for your convenience, so that if you order multiple blinds, the label will show which room they belong in. If you do not wish to select a room name, there is an "other" option. I am sorry for any confusion we may have caused! - Austin L
Thorough and easy. Blinds are very well made, easy to install and look great. I will be purchasing more.
Date of experience: February 25, 2024
Perfect fit and quick installation! No problems at all! We definitely will be ordering again! Very easy to order from website!
Date of experience: February 27, 2024
Easy and straight forward.Perfect fit. So easy to install. So pleased with the results! Would use you guys again and again
Date of experience: February 27, 2024
The blinds I ordered for my bathroom window fit perfectly and are very well-made. I'll probably order more in the future for other windows in my house.
Date of experience: January 7, 2024
Easy and convenient
Very satisfied with my order I will use this again when I need more blinds. Very good service.
Date of experience: February 20, 2024
I had a problem with the promo, but I called customer service (Mark) who transferred me to a sales person (Jason) who told me I needed to press the Promo button. Problem solved.
Date of experience: January 22, 2024
It was easy to order. The process was explained well.
Installation was quick. The blinds got perfectly.
Well worth the investment.
Date of experience: February 27, 2024
Very helpful for a unique style window. Had a little trouble with the small nails. Instructions could use a little more detail in this area.
Date of experience: February 22, 2024
Spoke to Trent over the phone. He was very helpful! He was patient with me and very informative. He was very professional, but natural. I hate scripts. He was very good.
Date of experience: January 11, 2024
A lot of options. Pretty easy to navigate.
Date of experience: November 5, 2023
The web site was easy to use. I just followed the directions how to measure the fit. The blindes arrived individually boxed with the hardware needto install them and the blinds fit my windows perfectly.
* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 22, 2022
Hi. Deborah. Thank you for choosing us for your window covering project. I love to hear this! I am so happy to hear the product fits your window perfectly.
Grant Akinfenwa was very helpful and we are confident in he assistance! I got my blinds and they were perfect!
Date of experience: February 13, 2024
Very convenient. You kept me informed as to the progress of the order. When there was a problem with the blinds, you worked to correct it. All the time, very courteous and considerate.
Date of experience: January 5, 2024
Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.
Hi Wayne. I am so sorry to hear your experience has turned from bad to worse. This is never what we want for our customers and I would love to look into this further for you. Can you please send me an email with your order number and email address or phone number associated with your order, to socialcare@blinds.com. I am happy to get started right away! -- Jessica N