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Blinds.com has a rating of 4.4 stars from 2,413 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Blinds.com most frequently mention customer service, great quality, and easy installation. Blinds.com ranks 2nd among Blinds sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
125,817 reviews
I don't want to leave a review but they won't stop emailing me until I do. And now this isn't long enough so I'm typing some more. This is ridiculous. I like the blinds u til this whole circus started
I ordered these higher-priced blinds because a representative assured me they would fit my doors. Unfortunately, upon arrival, I found they did not fit. After reaching out, I was informed that the only suitable alternative was a significantly less expensive option—approximately $1,000 less. I then requested a refund for the price difference, as the original recommendation came from a Blinds.com representative and led to this error. However, I was told that no refund would be issued, even though the mistake was on your team's part. This experience has left me disappointed and hesitant to rely on your team for accurate product guidance in the future.
No problems! Fit great and good quality. Website was easy to use and very pleased.
Everything was well done.
Date of experience: January 27, 2024
I've bought blinds from blinds.com several times. Great product, great service, great prices!
The blinds are high quality, and I love the customer service.
Date of experience: January 31, 2022
Great team,
There was an issue with the automatic discount on the website and the team immediately fix the issue with me upon hearing about my difficulty.
Date of experience: July 21, 2023
Offers 30% off at check out. Never did total rip
* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 19, 2023
Hinge screws on one hinge would not tighten.
On right shutter it hit bottom of window sill. Had to adjust hinges to clear bottom window sill.
Date of experience: January 30, 2024
Very good site, we have used blinds.com for all our window blinds with remodeling our house. We have very few issues with the blinds, but we have resolved these with no problems.
Date of experience: December 31, 2021
I am a return customer & I am very happy with the ordering process. I like how everything is explained in detail. I look forward to future purchases.
Date of experience: January 25, 2024
Terrible experience with Blinds.com customer service. I was told when we paid for blinds installation that the blinds could be delivered to the installer's address which was a potential good back up for us. We decided to use the address of the home we are closing escrow on instead. Well, due to current lock down in place in California due to Coronavirus our closing date has now been delayed for at least 2 weeks. I called blinds.com to ask them to change the shipping address of our blinds delivery to the installer's address and I was told no that that was not allowed, even though I was told it was allowed when initially ordered the blinds. I then asked if blinds.com could delay delivery of the blinds until we actually moved into our new home and I was told no, once the blinds were made they would be shipped our immediately and there was no way to put our blinds delivery on hold, we had to accept delivery. Really! So now I am being forced to accept delivery to an address I do not actually live at yet, due to no fault of my own, and blinds.com does not care and will not work with me. I am already stressed out with moving and now blinds.com is adding even more stress to my move.
I truly regret ordering my blinds from blinds.com. Please be aware that blinds.com will NOT allow you to make changes to your delivery address and will force you to accept delivery even if you do not have the ability to do so.
Shameful business not willing to assist a customer. You have been warned and should think twice about ordering from blinds.com especially if you are unable to take delivery immediately.
Date of experience: March 23, 2020
The website is very user friendly, great selection and very good prices. This is our third order and the entire process is very smooth and convenient.
Date of experience: November 29, 2022
Damaged item was fully replaced quickly. Item was damaged on arrival despite expert packing. Customer service was excellent and quickly replaced the item.
Professional and easy
Date of experience: May 11, 2022
* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 27, 2022
One of my sunscreens arrived wit a cracked cord anchor. I plan on glueing it because the job needs to be completed asap
Date of experience: February 8, 2024
Well laid out check out process to measure correctly and the shades look just as I expected. I should have done this upgrade years ago!
Date of experience: January 1, 2024
This company is blaming everything on Covid-19. I called today at 2pm central time and they were closed, due they claimed to covid. There was also no anticipated shipping date for my order on their automated info line. I have been waiting for 7 and 1/2 weeks for this order, this is ridiculous- DO NOT order from this company HORRIBLE SERVICE
Date of experience: August 5, 2020
Hi Chrissy, I am so very sorry you were not able to get through to our service team today, I know this is so frustrating. I apologize too for the alarm regarding the status of your order. I truly wish this was not your experience with us, but I definitely want to help. Please send me a message at SocialCare@Blinds.com along with your order number. I hope to turn this experience around for you. -- Blinds.com Social Care Team
Pretty easy to order. Excellent customer service. I received a color that did not match my existing blinds. It was replaced without any problem or cost.
The blinds I received did not look the same as the ones I ordered. They were replaced without any problem or cost.
Date of experience: April 2, 2022
Date of experience: February 16, 2022
Straight forward super easy. Would be best if Apple Pay was also an option. Pleased with color, quality and careful packaging. Perfect fit for my craft room window.
Date of experience: December 15, 2021
Simple website to use. I am a repeat customer. Measuring is very easy and are two sets of blinds fit perfectly. Really updated the room for minimal cost.
Date of experience: December 17, 2021
Nicely done! Ease of operation,
reliable pricing, etc. Ordering somewhat confusing as there were apparently several coupon options and only one at the end
Date of experience: December 30, 2021
Great way to buy blinds! Everything with Blinds.com went smooth. All the blinds work. They look wonderful in the house. Great deal.
Date of experience: January 26, 2024
Worst experience with a company EVER! We've had at least 20+ interactions with them over one purchase back in June and now its October. It's too long of a list to list out but every ridiculous thing that could happen, happened. Not sending the correct samples, sending multiple installation times for one day, then cancelling installations, taking and sending in the wrong measurements, not ordering the correct items, 2 weeks to get the blinds delivered and then a min of 2 weeks to get them installed, didnt order all the blinds they measured for, unable to complete the installation when they finally come, not coming back for over another month, still dont have the right parts, not ordering parts when they said they did (on MULTIPLE occasions), not following up, always saying they will handle it and NEVER do, and wanting us to call them repeatedly to fix things. We are at the point that we are done! We dont have all our items solely due to their inadequacies but we would rather reinvest the money, time and energy with a new company than try and be made whole with this one.
Date of experience: October 2, 2019
Hi Dallas, I just replied to your previous review but wanted to ensure you were able to see it. I'm so sorry this has been your experience - this is absolutely not what we want for you or any of our customers. Our installation coordinator just reached out and spoke with you via phone and email. We were able to fully confirm what is needed to get this wrapped up ASAP and will continue to be your main point of contact until completion. I've also forwarded and escalated your entire experience to our management team to review. Please don't hesitate to reach out if you have any questions. -- Robin U, Blinds.com Social Care team
Easy ordering, easy installation, and quality product.
It says that I need 100 minimum characters..
Date of experience: January 18, 2024
Website is helpful and friendly. Delivery was as promised. Installer, Mike, was the best! So helpful, professional and prompt. Thanks, Mike!
Date of experience: January 27, 2024
Easy website to order custom blinds. I liked the many selections to choose from and mine turned out just as I hoped.
Date of experience: January 12, 2024
This is an updated review. [In the tradition as no good deed should go unpunished :) ] I have removed the old review. This is due to some confusion resulting from miscommunication, most of which was not blinds.com issue.
A month ago a blind was donated to be installed at a needy individual's house. The installer noticed the blind which was new in the package was missing brackets so could not do the install. He attempted to purchase 3rd party brackets and could not find the correct parts locally.
He contacted the organization responsible for the donation and was told they would arrange brackets. They contacted Blinds.com who graciously mailed out replacement brackets, even though the blinds had past their 3 year warranty window.
However the original donor did not communicate this fact to the installer (me). When I contacted blinds.com I was told they can't sell or send brackets (I understand their reasoning for this). I was however disturbed that you couldn't even purchase replacement brackets.
As it turned out Blinds.com had already acted in this matter, just the downstream communication broke down from the individual who had originally ordered the blind. Blinds.com staff was super friendly and honestly tried to be helpful even when it seemed like they wouldn't be able to help.
Tip for consumers:
Make sure you have all the parts you need for install and keep them with the blind if you decide to keep in storage for awhile. Support only mails to original order address, so make sure this is updated if you move before the warranty runs out (1- 3 years).
Products used:
Blinds
Date of experience: October 1, 2022
Hi Jason. I am so sorry to hear all of the hardware did not come with the blind as expected. Please note that this is not the norm and I would love to help with this. Please send me an email with your order number and email address associated with the order to socialcare@blinds.com. I am happy to help! -- Jessica N
It's now entering my third month that I am waiting for my blinds to be correctly measured and installed.
They were super friendly and efficient when i first called them to sent a guy over to measure up my windows.
He arrived measured them, and when blinds.com contacted me soon after for blind selection. After going through the measurements with my rep. I realized that measurements on all but 2 windows were wrong. I let it slide and agreed that I would wait for the correct blinds to be installed and have the installer remeasure the windows again. An appointment was made, I took a day off work especially to be home when the installer got there only to be called that day and told that he couldn't make it and wanted to reschedule. A day wasted for me.
They rescheduled for 1 week later and installed the 2 blinds that were correctly measured. The other windows were remeasured. I contacted blinds.com this past weekend for blind selection only to be told that the new measurements had not been received. I am looking to get this damn job done. From my first contact with then till now it's going on since mid. JUNE. I have called customer support who assured me that they would sort it out. Nothing is done. Still waiting,
Date of experience: September 5, 2019
Hi Mervyn, I'm so sorry you're having such a frustrating experience. We responded to your previous review on another review site back on August 20th and I'd love the opportunity to look into this and help. If you'd like for me to look into this for you please send me an email at SocialCare@blinds.com and I'll work with my supervisor to get this resolved for you as quick as possible!
I ordered a roll-up shade from Blinds.com for my rental condo to replace blinds that had stopped rolling up. It took a little over a month to get 2 handymen scheduled to install the new shade - the window is very high up in a loft area and needs 2 people and an extension ladder. When they attempted to install the shade they couldn't get it to hang straight and centered in the window opening. Turns out the shade was mounted crookedly to the roller. And by "mounted" I mean the shade was just taped to the roller with masking tape and clear packing tape. Looks like a 2nd grader put it together. Plus the shade material is absolute junk - it looks and feels like wax paper you get from the butcher. It's all crinkled and creased and just looks cheap.
I called to return the junk shade and get my money back but of course they would not refund my money, nor give me a store credit so I could order some other crappy shade from them. So I had them make a replacement shade free of charge and it went right in the dumpster when it arrived. This company and their product is a joke, don't waste your time or money.
Date of experience: June 23, 2017
Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.
Hi Joseph, I'm so sorry this is happening. Unfortunately, due to current events, our installation team members in California is not able to receive packages or resume normal business at the moment. Our factory located in California is also currently unavailable and this will delay the time your order is shipped. We just received this update yesterday about the factory and we're receiving new updates daily. We may be able to reach out to the shipper (most likely will be FedEx or UPS) to ask for a vacation hold as well. This will extend the time you are expected to receive the blinds. Please send me a message at SocialCare@blinds.com and I can look into this further for you. We're happy to do all we can to help during this time! -- Robin U., Blinds.com Social Care Team