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Blinds.com has a rating of 4.4 stars from 2,411 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Blinds.com most frequently mention customer service, great quality, and easy installation. Blinds.com ranks 2nd among Blinds sites.
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125,818 reviews
I don't want to leave a review but they won't stop emailing me until I do. And now this isn't long enough so I'm typing some more. This is ridiculous. I like the blinds u til this whole circus started
I ordered these higher-priced blinds because a representative assured me they would fit my doors. Unfortunately, upon arrival, I found they did not fit. After reaching out, I was informed that the only suitable alternative was a significantly less expensive option—approximately $1,000 less. I then requested a refund for the price difference, as the original recommendation came from a Blinds.com representative and led to this error. However, I was told that no refund would be issued, even though the mistake was on your team's part. This experience has left me disappointed and hesitant to rely on your team for accurate product guidance in the future.
I ordered the wrong size and they replaced it for free. They even told me to keep the old one. I will definitely order from them again
Date of experience: January 6, 2024
Easy to order, great quality blinds. A bit pricey, but again good quality. You get what you pay for.
Date of experience: January 16, 2024
I ordered few double celled honeycomb blinds, the quality was very good for the money I spent and the customer service was excellent. I highly recommend blinds.com.
Date of experience: April 12, 2015
Very happy with the shades - coming from me, a one time co-owner of a Roman shade operation. The 'fit' is perfect and the materials are perfect.
Date of experience: January 18, 2024
Ordered from Blinds.com multiple times in the past, great selection, great product, great experience!
Date of experience: January 21, 2024
Very simple and easy selection and ordering process, quick delivery. Instructions are easy to follow and installation went quickly.
Date of experience: January 18, 2024
Date of experience: July 11, 2023
I ordered 52 blinds on Sep 7th. My credit card was charged for the full amount on the same day. Delivery was promised by 9/27/22. I needed these blinds for 7 new residential rentals which were ready for tenants, except for the blinds. I relied on the representation that delivery would be not later than 9/27. I started marketing for new tenants representing an available move in date of Oct. 1st. And received numerous qualified applicants. Today is Oct. 25th and I still have not received my blinds. I have called blinds.com to find out what the problem is. I got no answers but I do get a canned apology obviously being read from a prompt. I asked for a refund but was told that was not possible because the blinds were under construction. I have lost tenants and rental income in the amount of about $12,000. I can only hope that if I ever do receive the blinds that the quality is better than the than the reliability of their promised delivery date. The website was ok as far as placing an order. The price seemed good, assuming an acceptable quality of material and workmanship, which I won't know until I receive the blinds and install them.
Tip for consumers:
An honest representation of when the blinds would be shipped.
Products used:
Blinds which haven't been delivered, yet.
* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 25, 2022
Vertical Fabric Blinds looked better than I expected. Trey gave Excellent customer service and very helpful with properly measuring my windows for the best fit
Date of experience: December 16, 2019
Hello Terry, thanks so much for the 5-star review! If there's anything else we can do for you please don't hesitate to let us know! -- Blinds.com Social Care Team
Chat - Jazmine (bot) - took 30 minutes to answer simple questions. Waste of time.
Phone in... no one is answering at 8 pm Thank you for the $ 20 discount.
Scott
Date of experience: January 5, 2023
Chat - Jessica - took 30 minutes to answer simple questions. Waste of time.
Phone in... no one is answering at 8 pm
I was told I would get a $ 20 discount for giving you my email. Please apply it
Do you offer a Military discount? Please apply it.
Thanks.
Scott
* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 4, 2023
The color option is MORE than just the color. The color number ALSO includes the shade style!
Found a better price at a big box store and didn't order more!
Date of experience: April 29, 2022
The color option is MORE than just the color. The color number ALSO includes the shade style!
Date of experience: March 12, 2022
We have ordered before from you and pleased with our experience.We have ordered blinds twice before and always more than satisfied.
Date of experience: January 17, 2024
Painless to order. Came quickly and exactly to specifications. Easy to install in one afternoon. They look very nice.
Date of experience: January 11, 2024
Easy programmed to use for a shop at home person
Delivered on time, good quality, and easy to install
Date of experience: January 12, 2024
Web site is easy to use and ordering is also very easy. The blinds wer exactly as described and fit perfectly.
Date of experience: January 14, 2024
Appreciate the directions on measuring and the options for blinds, as well as benefits for choosing certain varieties.
Date of experience: January 15, 2024
I am 68 so not super computer literate and I am happy I could navigate your website:-)
I am happy with the order. Blinds fit perfectly.
Date of experience: January 15, 2024
Date of experience: March 31, 2022
Lavelle Washington was great! He was very detailed and helpful...
Date of experience: February 28, 2024
Repeated buyer. Very pleased with this company, in my experience these are the best quality blinds and superb customer service
Date of experience: January 15, 2024
I've heard good reviews, and so far so good!
Update: I am still in love with our blinds! They were just what we needed and were looking for!
Date of experience: January 6, 2024
Quick and easy. Measurements were point on. Easy to install. I would definitely order again. Very satisfied with the results of my look and install.
Date of experience: January 1, 2024
Pretty good for an old timer. Good selection. Still going back to my basic setup. (Not happy having to submit my comments to Facebook or Google)
Date of experience: January 5, 2024
Teena was very helpful. I appreciate her asistance.
I just had the shade instlled yesterday. They almost didn't fit the space. They seem to work well.
Happy with the color and look of the shade.
Date of experience: October 26, 2023
I ordered my blinds in August, they arrived on September 23rd horribly damaged. I called immediately and spoke with Justin C. Who was very nice. He indicated that they would remake all 3 blinds and they should arrive on Oct 15th. I pointed out that one of the blinds looked "ok", only a little damage. He guided me to keep that one and return the other 2 that were very damaged. However, he indicated that they would remake all 3 and I could use the one I kept for spare parts. He even went as far to say "you don't really need to return the other 2", but I told him and the shipper to take them as I did not want the hassle of throwing such large items out. Fast forward on Oct 15th and 17th I reached out and no response. On Oct. 22nd Justing C responded letting me know that the supplier (apparently they are just middle people and do not make the blinds) needed a picture of the blind I kept? I had not take it out of the box as I planned to store it for parts as instructed. When I called on Nov 2nd to try to sort this out, they had none of this information. I could not reach Justin C. And the person did reach I had to go through the whole background, send pictures. They keep me on the call for over 45 minutes, going in and out dealing with the vendor, only to come back and say they can give me an update in 48 hours. It has been over 5 weeks since I reported the blinds damaged and nothing has happened. This is unacceptable! If I do not get an update in 48 hours, I am going to work with my credit card to get a refund. Beware of this supplier. This is the LAST thing I ever purchase from them.
Date of experience: November 2, 2022
Hi Richard. I am so sorry to hear your experience went from bad to worse and that we let you down. This is never the experience we want for our customers and I apologize for any inconvenience this may have caused. I sent you a message regarding your order. If you have any additional questions, please reach out to me at socialcare@blinds.com. I am happy to help! -- Jessica N
Product and delivery good, but something has changed. Has the name been sold? Definitely a cheapened version of what I previously purchased.
Date of experience: September 7, 2023
Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.
Hi Jay. I am so sorry to hear your shopping experience was not what you expected and that you are still waiting for your blinds. This is never what we want for our customers and I apologize for any inconvenience this may have caused. I have taken some time to review your order to figure out exactly what happened. I sent you a message regarding your order. If you have any additional questions, please reach out to me at socialcare@blinds.com. I am happy to help! -- Jessica N