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    Blinds.com

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Blinds.com

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Overview

Blinds.com has a rating of 4.4 stars from 2,411 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Blinds.com most frequently mention customer service, great quality, and easy installation. Blinds.com ranks 2nd among Blinds sites.

  • Service
    633
  • Quality
    2093

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 94.4%
Positive
1,506
Neutral
38
Negative
51
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125,818 reviews

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How would you rate Blinds.com?
Top Positive Review

“I don't want to leave a review”

Megan K.
11/13/24

I don't want to leave a review but they won't stop emailing me until I do. And now this isn't long enough so I'm typing some more. This is ridiculous. I like the blinds u til this whole circus started

Date of experience: 12/21/24
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Top Critical Review

“Disappointed by Unfulfilled Satisfaction Guarantee and Lack of Refund Assistance”

Carrie R.
11/7/24

I ordered these higher-priced blinds because a representative assured me they would fit my doors. Unfortunately, upon arrival, I found they did not fit. After reaching out, I was informed that the only suitable alternative was a significantly less expensive option—approximately $1,000 less. I then requested a refund for the price difference, as the original recommendation came from a Blinds.com representative and led to this error. However, I was told that no refund would be issued, even though the mistake was on your team's part. This experience has left me disappointed and hesitant to rely on your team for accurate product guidance in the future.

Date of experience: 10/28/24
See critical reviews

Reviews (2,411)

Rating

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Reviews that mention popular keywords

customer service (398) web site (34) window coverings (41) installation instructions (34)
Thumbnail of user latarshas2
North Carolina
1 review
0 helpful votes
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August 23rd, 2023
Verified purchase

I always have a great experience purchasing blinds from Blinds.com. Been a repeat customer for years. I'm sure to be back.

Quality

Date of experience: August 23, 2023

Thumbnail of user edgart60
Georgia
1 review
0 helpful votes
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July 7th, 2023
Verified purchase

Perfect fit first time. Easy to install. Much nicer look than old blinds. Delivery was on time as stated when placing the order.

Quality

Date of experience: July 7, 2023

Thumbnail of user williamm4051
Indiana
1 review
0 helpful votes
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May 30th, 2022
Verified purchase

Difficult to understand how cordless blinds go up or down. Could use a better description on the page so do not have to search. For it.

* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality

Date of experience: April 30, 2022

Thumbnail of user socialc2
SocialCare .. – Blinds.com Rep

Hi William. I am so sorry for the confusion regarding the cordless lift system. To operate the cordless lift, you grab the bottom rail and push the blinds up to open or pull them down to close. Here is a video from our YouTube Channel, linked at the bottom of the page, https://www.youtube.com/watch?v=dbjiLotUPA4. If you have any additional questions, please reach out to me at socialcare@blinds.com. I am happy to help. -- Jessica N

Thumbnail of user jamesh4857
Ohio
1 review
0 helpful votes
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February 27th, 2022
Verified purchase

Custom fit blinds that are equal to or better quality of the big box stores, for the same price. I'm extremely pleased and will buy from them again

Quality

Date of experience: February 27, 2022

Thumbnail of user raymonda413
New Mexico
1 review
0 helpful votes
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June 22nd, 2023
Verified purchase

Your live chat needs improvement. Your tech support has no idea how to adjust/repair ball chain setup. Luckily I figured it out on my own

Service
Quality

Date of experience: June 22, 2023

Thumbnail of user dianah307
Georgia
1 review
1 helpful vote
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December 13th, 2019

I am sick to find out that these blinds were made in China. Wish I'd known this before purchasing... I would not have bought them.

Date of experience: December 13, 2019

Thumbnail of user socialc2
SocialCare .. – Blinds.com Rep

Hello Diana, I’m very sorry that you were disappointed with the manufacturing of your blinds. We want you to be satisfied with your order and I truly apologize that you are not happy right now. I would like to look into your order and what options we have. Could you send me an email at SocialCare@blinds.com and provide me your order information? I’ll be looking forward to your email! – Jessie S. Blinds.com Social Care team

Thumbnail of user danielleb230
Utah
2 reviews
1 helpful vote
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October 8th, 2019
Verified purchase

These were the perfect addition to making my room complete dark. I work night shift so it was important to have a good pair of blackout blinds.

Date of experience: October 8, 2019

Thumbnail of user socialc2
SocialCare .. – Blinds.com Rep

Thanks so much for the review, Danielle! We're so happy to hear these are perfect! Let us know if there's anything else we can help you with! -- Blinds.com Social Care team

Thumbnail of user yelenaf1
California
1 review
0 helpful votes
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August 23rd, 2017

My husband and adult son spend hours trying to install those blinds. Unless you are very skilled, stay away, or be prepared to pay for installation.

Date of experience: August 23, 2017

Thumbnail of user maras109
California
1 review
0 helpful votes
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January 10th, 2023
Verified purchase

Website made the purchasing process extremely easy. Also, having 10 samples made me sure I was getting exactly what would look best in my project

Quality

Date of experience: January 10, 2023

Thumbnail of user julief717
Montana
1 review
0 helpful votes
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March 12th, 2022
Verified purchase

Great, easy to use website! Instructions kinda vague that came with them, could improve on those. Product seems to be of quality, hope they last.

Quality

Date of experience: March 12, 2022

Thumbnail of user kylors1
Colorado
1 review
0 helpful votes
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November 7th, 2022
Verified purchase

Great blinds, easy to install. Significantly cheaper than going to a big box store. They always showed up quickly and were exactly as ordered.

Quality

Date of experience: November 7, 2022

Thumbnail of user thomast1519
Alabama
1 review
0 helpful votes
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April 3rd, 2022
Verified purchase

Love the rates compared to other competitors! We got a single blind estimate for a rather large window and they priced us at $750!

Quality

Date of experience: April 3, 2022

Thumbnail of user denises1180
New York
1 review
0 helpful votes
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December 30th, 2021
Verified purchase

The blinds are great. Can't believe I waited so long to order! Not only do they improve our sleep but the room remains warmer.

Quality

Date of experience: December 30, 2021

Thumbnail of user jeffreyy97
California
1 review
0 helpful votes
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March 8th, 2022
Verified purchase

Sale pricing was given, but sale disappeared in the cart. I had to dig around for your code. Felt like a bait-and-switch.

* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality

Date of experience: February 6, 2022

Thumbnail of user socialc2
SocialCare .. – Blinds.com Rep

Hi Jeffrey. I am so sorry to hear you are not satisfied with your purchasing experience. When in the shopping cart, there is a blue "Apply Promo" button right above the price breakdown. When clicked, this will apply the current promotions automatically. If you have your own promo, there is a box to type that in also. Please note, not all promotions can be stacked together. Hope this helps. If you have any additional questions or concerns, please do not hesitate to reach out to me at socialcare@blinds.com. --Jessica N

Thumbnail of user peggys617
Texas
1 review
0 helpful votes
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November 13th, 2022
Verified purchase

Easy ordering! Products arrived earlier which turned out to be fabulous! Love my new blinds and wished I had done it earlier.

Quality

Date of experience: November 13, 2022

Thumbnail of user darinm79
Colorado
3 reviews
0 helpful votes
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December 27th, 2021
Verified purchase

Easy website navigation, cords were short for the tall windows, I called and new cord was sent immediately, and at no charge!

Quality

Date of experience: December 27, 2021

Thumbnail of user geraldc379
Florida
2 reviews
0 helpful votes
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February 24th, 2022
Verified purchase

Nice product, easy to install. I am a repeat buyer. Will come back again on the future keep up the good work

Quality

Date of experience: February 24, 2022

Thumbnail of user sharonm1048
New York
2 reviews
0 helpful votes
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August 28th, 2023
Verified purchase

Easy Order, measuring info very helpful.
Website, very user friendly. I have ordered from them before and certainly will again.

Quality

Date of experience: August 28, 2023

Thumbnail of user nulln13464
Georgia
1 review
0 helpful votes
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May 14th, 2022
Verified purchase

Love the blinds I have always gotten from your company. Easy to install, fit great, look great. Just an outstanding product.

Quality

Date of experience: May 14, 2022

Thumbnail of user judya569
California
1 review
0 helpful votes
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April 1st, 2022
Verified purchase
• Updated review

The sale was great! It made my purchase possible. The videos were so helpful, both for measuring and installation. Thank you!

Quality

Date of experience: April 1, 2022

EASY TO UNDERSTAND
January 4th, 2022
Verified site experience
• Previous review

Date of experience: January 4, 2022

Thumbnail of user suzannel374
Wisconsin
1 review
0 helpful votes
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January 1st, 2022
Verified purchase

Love the blinds that match our kitchen cabinets to a tea!
The price was unbelievably less than other competing blind companies!

Quality

Date of experience: January 1, 2022

Thumbnail of user barryh359
Michigan
1 review
0 helpful votes
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April 29th, 2022
Verified purchase

Website is easy to use. Install was easy. Hopefully they are durable and last a long time. Nice color as well

Quality

Date of experience: April 29, 2022

Thumbnail of user winifredr17
North Carolina
1 review
0 helpful votes
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July 12th, 2023
Verified purchase
• Updated review

Blinds fit perfectly! Already going to shop more blinds for our whole house! Great prices and sales make them affordable

Quality

Date of experience: July 12, 2023

Need the blinds to see how they fit and look
May 28th, 2023
Verified site experience
• Previous review

Date of experience: May 28, 2023

Thumbnail of user carolw1571
Massachusetts
1 review
0 helpful votes
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March 9th, 2022
Verified purchase

Very happy with everything, Have told people about you and if i need more blinds, ill be back, Thank you

Quality

Date of experience: March 9, 2022

Thumbnail of user hopeg36
California
2 reviews
1 helpful vote
  • Send Message
February 28th, 2020
Verified purchase

I had no problem ordering these window blinds. They were delivered on time. Installation was easy and sizing was perfect.

Date of experience: February 28, 2020

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From the business

Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.

Company Representative

Thumbnail of user socialc2
SocialCare ..
Blinds.com Customer Service
Typically does not respond to reviews

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