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Blinds.com has a rating of 4.4 stars from 2,411 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Blinds.com most frequently mention customer service, great quality, and easy installation. Blinds.com ranks 2nd among Blinds sites.
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125,817 reviews
This is my second time ordering. I selected a different brand because their sample swatches were a great fit for the bedrooms. Very substantial fabric. These are blackout and they do a great job. Also, you did an amazing job with measurements.The fit is fantastic. There is very little gap at the edge of the window. Made by Hunter Douglas, "My Blinds" uses a button-operated retraction that helps the blind go up fast. ( It almost feels self-propelled.) My concern is the second shade I purchased does not retract with as much power. I have to help it to the top of the window. Should I be concerned? Can the tension in the string system be tightened? Thank you.
I ordered these higher-priced blinds because a representative assured me they would fit my doors. Unfortunately, upon arrival, I found they did not fit. After reaching out, I was informed that the only suitable alternative was a significantly less expensive option—approximately $1,000 less. I then requested a refund for the price difference, as the original recommendation came from a Blinds.com representative and led to this error. However, I was told that no refund would be issued, even though the mistake was on your team's part. This experience has left me disappointed and hesitant to rely on your team for accurate product guidance in the future.
******THEY REFUSED TO SUBMIT MY REVIEW ON THEIR WEBSITE NOR DID THEY TRY TO CONTACT ME SO I'LL HAVE TO SPREAD THE WORD THROUGH OTHER SITES****** Here it is:
This company is a JOKE!
I placed my order on August 1st and got it very late, a month later. My delivery date was supposed to be August 15. I called and they said there was confusion with my order but they will now make my order a priority. I was irritated but I was going to let it go. Now, when I finally receive my blinds, THEY ARE NOT EVEN THE ONES I ORDERED! I ordered light filtering, and these are definitely NOT. I also ordered XL Single Cell Crisp Pleat 1 1/4" and the cells on these are very small. The only thing they got right was the color, and I asked for white rails instead of the standard beige which they did do. I'm extremely frustrated I have already waited a long time to get these, and now they're not at all what I ordered. I don't even want to send them back because I don't have time to wait another month. I have a business to run as an interior designer and I will not be ordering from this company for my clients ever again. $400 later and I'm extremely disappointed.
Date of experience: September 6, 2019
After finding my details of the previous purchase, it was easy peasy. I'll get more for my next house from blinds.com
Date of experience: February 19, 2023
When trying to reorder another blind of the same type, it was difficult in the previous order chain of emails to find the color and cell size clearly listed somewhere in the emails. You might say, why didn't you create an account? Well, I have enough accounts to keep track of and don't want more. Agreed though, having an account might have helped. Also, it could easily have helped to have those two pieces of information in the confirmation email.
* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 2, 2023
The install men were polite, and completed work expertly and with efficiency. I couldn't have asked for a better experience.
Date of experience: June 13, 2023
DO NOT USE THEIR BLINDS INSTALLATION SERVICES.
AARON (father) and JACK (his son) are thieves.
Jack a 20ish young man was welcomed into our home this early 2023 to install our blinds, from BLINDS.COM and while he was installing 24 blinds, he stole 5-6 boxes of 50 bullets from a case we had opened in our master's bedroom dresser, on the very opposite wall from the windows so he was snooping.
I felt violated, disrespected, unsafe, and very angry after this ordeal. BLINDS.COM and HOMEDEPOT just never did anything about this. This father and son from BLINDS.COM contracted by HOMEDEPOT are still in Oklahoma going in freely in your lovely houses looking to steal from you.
Yes reported to the cops, got a report number but what else? Nothing...
Please DO NOT LET ANYONE from Blinds.com blinds installers come into your lovely home they are not to be trusted!
The father and son both work at HOME DEPOT in Oklahoma. I do not know which one hence why I'm writing this review in every location to warn good hard working folks to watch out! They service our home in Edmond. Their names are AARON and the thief is JACK his 20ish yo son. He will come into your house with his backpack and a very big trash bag, and will steal from you.
Date of experience: March 5, 2023
The delivery date and installation date are not reliable. First, the sales person gave a delivery dates Sep 5 and 6,2023. I did not received the orders, then when I called to follow up, they gave new delivery dates of Nov 23! Finally I received a partial shipment, but a message from their website stated I received all orders and ready for installation!- false message. So I called their customer service about this, they said " sorry our systems does this sometime"!. I decided to go ahead and do a partial installation for the partial shipment I received. They told me it will cost me again when the rest of the blinds arrive, I told them Ok, I pay again for installation. So they gave me three dates for preference. I picked up the dates and thought I was done with partial installation. So they did not show up for any of those selected installation! I called them again and talked to their " live" representative. They told me " sorry" you had to pay for the second installation first before the first installation can be scheduled! What? They gave me three preferred dates for the first partial installation! If I did not call back on my order and installation date would have been tumbling in cyber space without me knowing it. So I went ahead and paid for the second installation ($150 each). Today is September 26,2023, and the install people who are a different company (!) supposed to call me in two to three days to set up a new preference install dates. I have zero confidence that they will follow up with their promised dates, nor I get the rest of the shipment by November 23 which is 5 weeks late already. Now I have to use blanket and sheets for the windows for new homecoming gathering at my house! Blinds.com have multiple performance and system problems that can happen to anyone with any order and at any time. For this reason I am not recommending this company.
HK, Az.
PS- the sales person never to be found after several phone calls and messages on specific number was given to me during the sales.
Tip for consumers:
Do not send me any advertisement messages
Date of experience: September 26, 2023
Hi Homayoon. I am so sorry to hear about the scheduling issues as well as you receiving half of your order. This is never the experience we want for our customers. I would love to look into this further. Please send an email and your order number to socialcare@blinds.com. We are happy to help!
I was able to easily select the exact sizes that I needed. Also a color that will blend in well with existing decor.
Date of experience: May 17, 2023
We received samples before purchase, so we could pick the correct color. We got them pretty quickly and they were easy to install.
Date of experience: May 4, 2022
Quick and easy, fit perfect! Measuring is simple, I placed my order and they shipped earlier than promised. I will definitely buy more!
Date of experience: December 15, 2021
My issue with the tax exempt status has been resolved and I am grateful for the fix. Looking forward to getting the blinds.
Date of experience: July 22, 2022
Been trying to get my tax exempt status for 2 weeks for the City I am ordering for. No responses.
* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 19, 2022
Very easy to deal with and fast shipping of samples. Thank you for the easy process. Time is valuable and blinds.com understands that
Date of experience: March 15, 2022
Ive ordered a few times and all have been fine. I will order again and will recommend you to all my friends. Thanks for the great customer service
Date of experience: February 24, 2022
Easy to order, easy to install and always look great. Our little self built cabin is nearing completion and the blinds ad a nice, finished touch.
Date of experience: November 1, 2023
Date of experience: August 3, 2023
Date of experience: June 29, 2023
Love your product! 2nd time we've used you, and we plan on using you again. The blinds are perfect for our restoration/renovation. Thank you so much!
Date of experience: February 18, 2022
Site is very helpful, continue to have good experiences. Good quality products and great selection. Thanks
Date of experience: February 4, 2022
Excellent in every phase, from choosing purchase and delivery, of course, beautiful result in the window.
Date of experience: January 18, 2020
Thanks so much for the 5-star review, Serge! Please let us know if there's anything else we can do for you - we're always here to help if needed! -- Blinds.com Social Care Team
The blinds are awesome, and easy to install. Great quality, and everything fit perfect. Would recommend.
Date of experience: May 4, 2023
Very easy shopping experience. Site was very intuitive, appreciate promo codes being shown on checkout page
Date of experience: March 4, 2022
The best value of the entire process was having a professional installer measure and install the blinds for one fixed price.
Date of experience: October 29, 2023
Great experience
Always on time and accurate!
Never disappoints! My go to blind and shade resource.
Date of experience: January 29, 2024
I purchased three solar shades. The father son installation team was very nice and they look beautiful. I like them so much that I ordered three more
Date of experience: July 5, 2022
* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 4, 2022
Exactly what I need, in one place, at the price I like. I loved the option to install- but could not use it because of my timing.
Date of experience: June 2, 2023
Ordered my blinds almost a month now and already passed my delivery schedule date and my blinds still haven't send out yet!
Not very happy!
Date of experience: May 1, 2020
Hi Trong, I'm so sorry it's taking longer than expected to arrive! I'd love to look into this further - please send me a message at SocialCare@blinds.com and I'll work to provide you with the correct expectation and most up to date status. I'm so sorry I can't make out all the digits to locate your order from the photo alone. Please let me know if you have any questions - I'm here to help! -- Robin U., Blinds.com Social Care Team
Blinds are better than I expected and easy to install. Everyone loves them. So many compliments. I will refer friends and family.
Date of experience: January 23, 2023
Date of experience: January 4, 2023
Easy process to shop and order online. Repeat shopper and will cont to use blinds.com if i need blinds/drapes in the future.
Date of experience: May 5, 2022
Purchased off of the site without ordering sample. Color was very close to on-line. Shade was easy to hang and looks great.
Date of experience: October 12, 2019
I’m so happy that you liked your shade and that the install went smoothly! It’s always our goal to make things easy for our customers, so I’m glad to hear this was your experience. We truly value your feedback and your business! Please let us know if we can help you with anything in the future. – Jessie B, Blinds.com Social Care Team
Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.
Hi Samantha, I’m so sorry about the bad experience you had with your order. We truly value your business and I hate that this happened. I believe we chatted earlier on Facebook, but if you need anymore assistance, please email me at socialcare@blinds.com. I'm happy to continue working on this for you. Thank you! – Jessie B from Blinds.com Social Care Team