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    Blinds.com

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Blinds.com

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Overview

Blinds.com has a rating of 4.4 stars from 2,410 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Blinds.com most frequently mention customer service, great quality, and easy installation. Blinds.com ranks 2nd among Blinds sites.

  • Service
    633
  • Quality
    2092

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 94.4%
Positive
1,505
Neutral
38
Negative
51
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125,806 reviews

113
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How would you rate Blinds.com?
Top Positive Review

“"My Blinds" Brand Provide Superior Quality and Richness of Fabric”

Diane B.
12/6/24

This is my second time ordering. I selected a different brand because their sample swatches were a great fit for the bedrooms. Very substantial fabric. These are blackout and they do a great job. Also, you did an amazing job with measurements.The fit is fantastic. There is very little gap at the edge of the window. Made by Hunter Douglas, "My Blinds" uses a button-operated retraction that helps the blind go up fast. ( It almost feels self-propelled.) My concern is the second shade I purchased does not retract with as much power. I have to help it to the top of the window. Should I be concerned? Can the tension in the string system be tightened? Thank you.

Date of experience: 11/26/24
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Top Critical Review

“Disappointed by Unfulfilled Satisfaction Guarantee and Lack of Refund Assistance”

Carrie R.
11/7/24

I ordered these higher-priced blinds because a representative assured me they would fit my doors. Unfortunately, upon arrival, I found they did not fit. After reaching out, I was informed that the only suitable alternative was a significantly less expensive option—approximately $1,000 less. I then requested a refund for the price difference, as the original recommendation came from a Blinds.com representative and led to this error. However, I was told that no refund would be issued, even though the mistake was on your team's part. This experience has left me disappointed and hesitant to rely on your team for accurate product guidance in the future.

Date of experience: 10/28/24
See critical reviews

Reviews (2,410)

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Timeframe

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Reviews that mention popular keywords

customer service (398) web site (34) window coverings (41) installation instructions (34)
Thumbnail of user pennellp
California
2 reviews
0 helpful votes
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March 7th, 2022
Verified purchase

Easy to use the website. The product looks like the website's display. It was made and mailed quickly.

Quality

Date of experience: March 7, 2022

Thumbnail of user juliew978
Tennessee
1 review
0 helpful votes
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December 24th, 2021
Verified purchase

Easy ordering and great selection. Our items fit perfectly and the quality is great. We will order again

Quality

Date of experience: December 24, 2021

Thumbnail of user stevenp1694
California
1 review
0 helpful votes
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December 12th, 2022
Verified purchase

Great selection and the measuring guide was helpful. Easy install and all parts were of a great quality

Quality

Date of experience: December 12, 2022

Thumbnail of user girmat
Maryland
1 review
0 helpful votes
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February 26th, 2022
Verified purchase

Very helpful online shopping tools very pleased with the checkout process. The Heritage Aluminum blind was custom fit, and it was perfect.

Service
Quality

Date of experience: February 26, 2022

Thumbnail of user nulln11338
Missouri
1 review
0 helpful votes
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April 1st, 2022
Verified purchase

We had an easy time ordering blinds. We had different sizes and this site was easy to use. I will be back.

Quality

Date of experience: April 1, 2022

Thumbnail of user roxannem166
Georgia
1 review
0 helpful votes
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December 18th, 2021
Verified purchase

We only buy our blinds from Blinds.com. We have been buying from them for the last 7 years. Best price! Best quality!

Quality

Date of experience: December 18, 2021

Thumbnail of user mollys392
Tennessee
1 review
0 helpful votes
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January 19th, 2023
Verified purchase
• Updated review

Customer service was able to resolve my issue quickly, which allowed me to utilize the promo code I was seeking to use

Quickly resolved my issue

Service
Quality

Date of experience: January 19, 2023

Promo codes advertised as current should apply automatically...
February 15th, 2023
Verified site experience
• Previous review

Promo codes advertised as current should apply automatically in cart

* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: January 16, 2023

Thumbnail of user sandys735
Colorado
1 review
0 helpful votes
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March 11th, 2022
Verified purchase

They shipped fast and they fit perfect! Price was good and quality was just what I needed for this sliding glass door.

Quality

Date of experience: March 11, 2022

Thumbnail of user davey34
California
1 review
0 helpful votes
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October 8th, 2019
Verified purchase

Very easy to put up and they look great. I love how well they complement the room and the bottom up top down is the best feature ever.

Date of experience: October 8, 2019

Thumbnail of user socialc2
SocialCare .. – Blinds.com Rep

Hi Dave! We're happy to hear these are perfect for your space! Let us know if there's anything else we can do for you - we're here if you need us! -- Blinds.com Social Care team

Thumbnail of user anns1269
New York
1 review
0 helpful votes
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May 21st, 2022
Verified purchase
• Updated review

Loved it so much i'm buying another 2 shades. So far so good. It was easy, i followed the measure instructions and it fit perfectly.

Quality

Date of experience: May 21, 2022

Quick and easy
May 5th, 2022
Verified site experience
• Previous review

Date of experience: May 5, 2022

Thumbnail of user georgeb807
Virginia
1 review
1 helpful vote
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March 1st, 2020
Verified purchase

The blinds are well made, and fit correctly. The color enhances our kitchen, brightening the room when closed, and ease y to open and close.

Date of experience: March 1, 2020

Thumbnail of user mariannef81
Michigan
1 review
0 helpful votes
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December 23rd, 2021
Verified purchase

The shopping process so far has been great
Easy to hang everything fit great. The color was great. Glad I picked the dual window ones.

Quality

Date of experience: December 23, 2021

Thumbnail of user dorism303
DO
1 review
0 helpful votes
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March 13th, 2022
Verified purchase

Very easy website to use. I look forward to getting my blinds. My blinds look awesome in the room that I put them in and we will be ordering more.

Quality

Date of experience: March 13, 2022

Thumbnail of user juliam1121
California
1 review
0 helpful votes
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September 26th, 2023
Verified purchase
• Updated review

I had a problem and it was resolved. I appreciate the help I was given.
I was able y get my discount

The customer service agent was very nice and listened to my problem and fixed it

Service
Quality

Date of experience: September 26, 2023

I am not sure I secured my discounts
October 11th, 2023
Verified site experience
• Previous review

* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: September 11, 2023

Thumbnail of user taylorj174
Illinois
1 review
0 helpful votes
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February 27th, 2022
Verified purchase

Easy to use website. Have ordered before and really appreciated the customer service as well as the quality of the product

Service
Quality

Date of experience: February 27, 2022

Thumbnail of user andym805
Texas
1 review
0 helpful votes
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November 25th, 2022
Verified purchase

Awesome, Seamless, quality with a great price! Easy to order, seamless to install. Money back guaranteed on four windows per order.

Quality

Date of experience: November 25, 2022

Thumbnail of user patricias2904
Tennessee
3 reviews
0 helpful votes
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December 21st, 2021
Verified purchase

Easy to order online and the blinds fit perfectly! The color is perfect and I will definitely order again. Great quality!

Quality

Date of experience: December 21, 2021

Thumbnail of user jacodyt
Virginia
3 reviews
1 helpful vote
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March 21st, 2023

I adore my new Roman Shades and I have been thinking about buying this type for almost 2 years and I've never regret. IMO this is the best option.

Products used:
Roman Shades

Shipping
Quality

Date of experience: March 20, 2023

Thumbnail of user allenm319
Kentucky
1 review
0 helpful votes
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February 8th, 2022
Verified purchase

Really easy web site to navigate and to select blind sizes. I also liked the selections available and the great prices.

Quality

Date of experience: February 8, 2022

Thumbnail of user katharines63
Maine
1 review
0 helpful votes
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June 30th, 2023
Verified purchase
• Updated review

Easy to install, great quality. Will be back again to order more. Thank you as always for making great blinds for a great price~!

Service
Quality

Date of experience: June 30, 2023

Excellent site, easy to navigate and place orders
May 27th, 2023
Verified site experience
• Previous review

Excellent site, easy to navigate and place orders. Thank you!

Date of experience: May 27, 2023

Easy to order and great products
May 24th, 2023
Verified site experience
• Previous review

Date of experience: May 24, 2023

Easy site to navigate
July 8th, 2022
Verified site experience
• Previous review

Easy site to navigate. Hopefully the blinds will be great!

Date of experience: July 8, 2022

Thumbnail of user shannonw695
Minnesota
1 review
0 helpful votes
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March 12th, 2023
Verified purchase
• Updated review

The quality was fantastic! Very pleased with the timing, quality and color. Will definitely recommend to others.

Quality

Date of experience: March 12, 2023

I wasn't very happy that they wouldn't honor a code...
January 26th, 2023
Verified site experience
• Previous review

I wasn't very happy that they wouldn't honor a code that I had and it expired the day before because I was waiting on the samples. As soon as I received the samples, I ordered.

Date of experience: January 26, 2023

Thumbnail of user catherinep496
Colorado
1 review
0 helpful votes
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February 26th, 2022
Verified purchase

Easy and fast. Satisfied completely. Highly recommend. Blinds are well made and easy to hang. Thank you.

Quality

Date of experience: February 26, 2022

Thumbnail of user glennm371
Texas
3 reviews
0 helpful votes
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May 22nd, 2022
Verified purchase

Very user friendly website! Great selection and fast processing and shipping! Their products are of great quality.

Quality

Date of experience: May 22, 2022

Thumbnail of user jimc1864
Virginia
1 review
0 helpful votes
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July 29th, 2023
Verified purchase

Good look and price! Easy to order. Easy to install. Thank you for being there when we needed you most.

Quality

Date of experience: July 29, 2023

Thumbnail of user janes1674
Oregon
1 review
0 helpful votes
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July 13th, 2023
Verified purchase

Great just as good as last time.
We ordered 8 this time for new house. They fit perfectly and keep the house cooler and look great.

Quality

Date of experience: July 13, 2023

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From the business

Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.

Company Representative

Thumbnail of user socialc2
SocialCare ..
Blinds.com Customer Service
Typically does not respond to reviews

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