Blinds.com

Thank you for your help. I Never knew about a Palladian shelf! Very helpful and informative.
Always get great help when I order from Blind.com

This is an updated review. [In the tradition as no good deed should go unpunished :) ] I have removed the old review. This is due to some confusion resulting from miscommunication, most of which was not blinds.com issue.

A month ago a blind was donated to be installed at a needy individual's house. The installer noticed the blind which was new in the package was missing brackets so could not do the install. He attempted to purchase 3rd party brackets and could not find the correct parts locally.
He contacted the organization responsible for the donation and was told they would arrange brackets. They contacted Blinds.com who graciously mailed out replacement brackets, even though the blinds had past their 3 year warranty window.
However the original donor did not communicate this fact to the installer (me). When I contacted blinds.com I was told they can't sell or send brackets (I understand their reasoning for this). I was however disturbed that you couldn't even purchase replacement brackets.

As it turned out Blinds.com had already acted in this matter, just the downstream communication broke down from the individual who had originally ordered the blind. Blinds.com staff was super friendly and honestly tried to be helpful even when it seemed like they wouldn't be able to help.

It's now entering my third month that I am waiting for my blinds to be correctly measured and installed.
They were super friendly and efficient when i first called them to sent a guy over to measure up my windows.
He arrived measured them, and when blinds.com contacted me soon after for blind selection. After going through the measurements with my rep. I realized that measurements on all but 2 windows were wrong. I let it slide and agreed that I would wait for the correct blinds to be installed and have the installer remeasure the windows again. An appointment was made, I took a day off work especially to be home when the installer got there only to be called that day and told that he couldn't make it and wanted to reschedule. A day wasted for me.
They rescheduled for 1 week later and installed the 2 blinds that were correctly measured. The other windows were remeasured. I contacted blinds.com this past weekend for blind selection only to be told that the new measurements had not been received. I am looking to get this damn job done. From my first contact with then till now it's going on since mid. JUNE. I have called customer support who assured me that they would sort it out. Nothing is done. Still waiting,

I ordered a roll-up shade from Blinds.com for my rental condo to replace blinds that had stopped rolling up. It took a little over a month to get 2 handymen scheduled to install the new shade - the window is very high up in a loft area and needs 2 people and an extension ladder. When they attempted to install the shade they couldn't get it to hang straight and centered in the window opening. Turns out the shade was mounted crookedly to the roller. And by "mounted" I mean the shade was just taped to the roller with masking tape and clear packing tape. Looks like a 2nd grader put it together. Plus the shade material is absolute junk - it looks and feels like wax paper you get from the butcher. It's all crinkled and creased and just looks cheap.

I called to return the junk shade and get my money back but of course they would not refund my money, nor give me a store credit so I could order some other crappy shade from them. So I had them make a replacement shade free of charge and it went right in the dumpster when it arrived. This company and their product is a joke, don't waste your time or money.

Loved the last ones we purchased, so didn't hesitate to buy more for another room! Quality is great, and measuring for the fit, couldn't be easier.

Easy shopping on your site. I'm returning to order because my original purchase was superb!
And this time, again, perfect fit, look great!

Exactly what I was expecting and they were a perfect fit! The only retraction I could comment on was the time it took from order to delivery.

Great shopping experience! I am very pleased with my recent purchases from Blinds.com, and I have already recommended it to my friends!

Goood I will order one and look great now this is the second with different color.
Great look, hope they alittle heavy on the bottom to straight it more but it okay

Easy with great instructions. I Measure my boyfriend put some up and then we close the blinds he he he he he he He he he he he he he

Item was as pictured and detailed online. Easy to measure and order. True to delivery date. Actually a couple days early!

Easy website, great specials. Measurements were exact, quality was as I expected, all parts were included. Easy installation.

I had a problem with the promo, but I called customer service (Mark) who transferred me to a sales person (Jason) who told me I needed to press the Promo button. Problem solved.

Sometimes one tape measureer is different from one another. I hope the 1/2" gape will do it. There is a little extra on the height?

Easy to get the measurements, and get this blind ordered, fit well, color of blinds is appropriate, blind move up and down easily,

Very easy to navigate the website and find the sizes and colors I needed. Fast delivery and easy to install. Would definitely recommend.

I had, what I consider to be, a larger order - outfitted a whole house; 16 sets of blinds that ranged in size from a small kitchen window to sets that were nearly 6' x 8'.
Ordering was easy enough and the blinds shipped in a timely manner. Installation instruction were just ok- not impossible to figure out but certainly not the easiest. Instructions are also generic- they are not specific to the blinds you get - so parts may or may not be relevant.
We got most of the blinds installed without too much issue - it certainly got easier with each subsequent set. Where we had problems is one set, a top down/bottom up style, where the string was not properly retracting and would loop and sag. I called customer service and talked with a gal who was super nice - but when I tried to explain what was happening, she didn't understand and when she looked up photos of the product- it didn't show any strings in the pictures. I sent in photos of my product and tried to do a video as well- she said she would forward the concern up the chain and I should hear back. I never did. Fortunately, the product seemed to correct itself -- though all the blinds of that type will have that problem with the string retracting off and on -- overall making the shades not function as well as I would have hoped.
I ended up getting the shades during one of their sales, so at the time, was a good deal. I am not happy that the shades had these strings that show - none of their pictures show them. It makes sense that they are there but I believe they are being deceptive about how the shades operate and what the look will be. The strings are not that pleasant to look at - but they are just strings so it's doable.
The customer service person was nice -- so no fault there, but if I am told that I would be hearing back, I want some follow through.
In general, when it comes time to replace the shades (and I'm not going to expect a long life span from them) I will not be buying from blinds.com again.

The blinds were a custom order for we live in an older home with unusual size windows. They fit exactly, are high quality, and look beautiful!

I ordered 52 blinds on Sep 7th. My credit card was charged for the full amount on the same day. Delivery was promised by 9/27/22. I needed these blinds for 7 new residential rentals which were ready for tenants, except for the blinds. I relied on the representation that delivery would be not later than 9/27. I started marketing for new tenants representing an available move in date of Oct. 1st. And received numerous qualified applicants. Today is Oct. 25th and I still have not received my blinds. I have called blinds.com to find out what the problem is. I got no answers but I do get a canned apology obviously being read from a prompt. I asked for a refund but was told that was not possible because the blinds were under construction. I have lost tenants and rental income in the amount of about $12,000. I can only hope that if I ever do receive the blinds that the quality is better than the than the reliability of their promised delivery date. The website was ok as far as placing an order. The price seemed good, assuming an acceptable quality of material and workmanship, which I won't know until I receive the blinds and install them.