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Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.
Blinds.com Reviews Summary
Blinds.com generally enjoys a positive reputation, with customers praising the user-friendly website, efficient ordering process, and a wide selection of quality products. Many reviews highlight excellent customer service, including helpful guidance during the selection process and effective resolution of issues. However, concerns regarding delivery delays, incomplete orders, and installation challenges were frequently mentioned, indicating areas for improvement. Additionally, some customers noted issues with product components and instructions. Overall, while the company is well-regarded for its products and support, enhancing delivery reliability and clarity in installation could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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WHAT SCAM! BLINDS.COM IS A BANK OF PHONES FRONTING FOR CHINESE MANUFACTURING COMPANIES. THEY MAKE NOTHING BUT PROBLEMS. THEY WILL PROMISE YOU THE MOON THEN TELL YOU IT'S OUT OF THEIR HANDS. PAY WITH PAYPAL SO YOU AT LEAST HAVE SOME LEVERAGE. EVEN FEDEX IS FED UP WITH THEM... THEY TELL YOU YOUR PRODUCT HAS "SHIPPED" WHEN IT LEAVES CHINA NOT WHEN IT SHIPS FROM THE PORT OF ENTRY. THEY PROMISED MY DELIVERY BETWEEN DEC 7TH AND 10TH AND TODAY IS DEC 15TH AND IT IS STILL ON A SLOW BOAT FROM CHINA. DO NOT BUY FROM BLINDS.COM. THEY ARE A SCAM COMPANY.
EASY TO FOLLOW STEP-BY-STEP INSTRUCTIONS AND A GREAT PRICE. THANKS!
I have been unable to file a claim for a shutter that arrived broken. I have tried emailing, calling to no avail. Their post purchase product support and warranty claims are a scam. Do not buy from this company, they don't stand behind their products. I resorted to filing a charge back with American Express.
Received samples very quick, found instructions easy to follow and placed the order with just a few clicks. I am not a handy woman but my husband has cancer and cannot help me even with the measuring. Blinds.com made my blinds shopping experience a breeze!
They did not release my order for 18 days after I made my purchase because the manufacturer had a simple question about one of the blinds out of 23 that I ordered. They did not call or notify me about this until I called them to check the status of my delivery!
So after lying to me that the order only takes 2 weeks to be delivered, it was delivered after 5 weeks and now I have to wait another 3 weeks for them to come and install the blinds!
All they care about is getting your money and the service after is terrible.
Placde an order for 36x36 simple blinds. When checked out I noticed it says 24x36. Not even 5 minutes I was on the phone to cancel the order. The customer service rep with an attitude says it will be about a week and a half before money refunded.
I was leery about ordering cellular shades online. However, the quote I was provided by a local blinds provider changed my mind in a hurry, and I ended up ordering the shades from Blinds.com. At 62% less than the local business, I did not know what to expect in quality of their product. The shades ended up arriving early, and were packaged like an iPhone 14. The look, the functionality, the quality of the product and material, the well-engineered design, and with the ease of installation, I could not be more pleased with Blinds.com. Thank you for providing both a great product, and great service. Also, thank you Jason Newcomb (Design Consultant for Blinds.com), for helping me to decide what to order. Jason's help was invaluable!
Jason Newcomb was a big help to me in this purchase process. He is very knowledgeable about your products, and went above and beyond to assure I was taken care of as a blinds.com customer.
Happy with experience. Received periodic update on my order. Happy with service. Waiting to schedule installation. The measurement confirmation is a helpful service
Showed up to measure 2 weeks ahead of schedule! The site did not have any openings, but due to a cancelation, they fit me in early!
I was under the impression that my order would ship in a week or so, now I dont think my order will be installed in well over a month - as nobody can some measure / double check for a week
I placed an order for Sheer Shades with Blinds.com and the price I expected was not what ended up on my invoice. When I mentioned this in my review, someone got back to me with a response that clarified my purchase. I used the wrong promo code so they changed it and saved me over $1,000. Excellent customer service.
The price as I was shopping ended up at $505.55, but when I went to check out it went up unexpectedly to over $800 per shade. This will be the last order I submit to Blinds.com and will tell others to beware of the switch at check out. If I didn't need these blinds to match others I purchased, I would not submit this order.
Easy and awesome for sure, but also a good quality blind, with a cord. That is a must have for me. Thank you all for doing such a wonderful job.
Repeat buyer. This order one of the blinds was defective. Amber in customer service asked me to send pictures to a link she sent. She stated it may take a week to get the manufacturer to reply. That was six weeks ago. Several e mails to Amber no response. So buy with caution the customer service is horrendous
Easy to shop and order online, very helpful guides you through the steps. Would highly recommend this company for blinds.
Easy to find what your looking for and easy to order. Looking forward to receiving blinds and putting them up.
I am excited to receive the blinds I ordered, and was really pleased with the variety of types of blinds, but also the ability to customize within any certain selection. If the blinds I ordered work out, I plan on getting more for other rooms in the house.
The displayed price when I added to my cart included a 40% discount, which disappeared once it hit my cart. Additionally, it asked me to enter my email for another $20 discount, which I did with two different emails and waiting half an hour, but I never received the additional discount code advertised.
I found the measurement tips, etc., really helpful. The promo code wasn't applied at checkout so I called customer services, no wait time, and Letitia applied the promo code straight away and I got a refund for the difference - simple.
I found the measurement tips, etc., really useful.
The cost went up by bout 40% when I got to the check out hence 3 stars
I was missing valance clips for 11 blinds and called in. I received an email say you should be hearing back in 3 weeks. Are you kidding me, I just nearly a thousand dollars and I can't put up my balance for nearly a month.
What does it matter whether the blinds are for my kitchen or my out house?
And now it's five days AFTER the stated delivery date. Ordering from blinds.com was a bad idea.
Easy to order, easy to install and always look great. Our little self built cabin is nearing completion and the blinds ad a nice, finished touch.
We always get a good deal and a perfect fit
Great experience and good customer service. Blinds. Com gives the customer exactly what they ask for and that's quality
The best value of the entire process was having a professional installer measure and install the blinds for one fixed price.
Very nice. Blinds are great, easy to install. They fit perfect. I have used Blinds.com in the past and they have worked well for us.
Easy to order and they were a perfect fit. I will def buy from them again. They are def a great quality and I even got them on sale!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi James, the option to select a room name is simply for your convenience, so that if you order multiple blinds, the label will show which room they belong in. If you do not wish to select a room name, there is an "other" option. I am sorry for any confusion we may have caused! - Austin L