Blinds.comReviews 2,799

They had the shipping label in the system (i could see it via Fedex's portal) for a week before they indicating the item was going to be delivered on October 6th... but they don't schedule the install until the blinds arrive. So now I have my blinds, paid for installation, and have to wait another two weeks. Its a complete waste of time. How are the actual blinds? Don't know, ask me in another 2 weeks.

Today I learned that the company is holding my funds and that they are being deceptive in their communication. I was told by Beatrice in customer service that the order is in customs, in Mexico. I called UPS and confirmed that UPS has never picked up the item from the Mexico city factory, ever. That means the company is deceptive about the product even being made and ready yet. Shame on you! I spent several hundred dollars on the blinds.

Easy to use website! Fast delivery. Easy to install blinds. Great customer service! Thank you so much!

The delivery date and installation date are not reliable. First, the sales person gave a delivery dates Sep 5 and 6,2023. I did not received the orders, then when I called to follow up, they gave new delivery dates of Nov 23! Finally I received a partial shipment, but a message from their website stated I received all orders and ready for installation!- false message. So I called their customer service about this, they said " sorry our systems does this sometime"!. I decided to go ahead and do a partial installation for the partial shipment I received. They told me it will cost me again when the rest of the blinds arrive, I told them Ok, I pay again for installation. So they gave me three dates for preference. I picked up the dates and thought I was done with partial installation. So they did not show up for any of those selected installation! I called them again and talked to their " live" representative. They told me " sorry" you had to pay for the second installation first before the first installation can be scheduled! What? They gave me three preferred dates for the first partial installation! If I did not call back on my order and installation date would have been tumbling in cyber space without me knowing it. So I went ahead and paid for the second installation ($150 each). Today is September 26,2023, and the install people who are a different company (!) supposed to call me in two to three days to set up a new preference install dates. I have zero confidence that they will follow up with their promised dates, nor I get the rest of the shipment by November 23 which is 5 weeks late already. Now I have to use blanket and sheets for the windows for new homecoming gathering at my house! Blinds.com have multiple performance and system problems that can happen to anyone with any order and at any time. For this reason I am not recommending this company.
HK, Az.
PS- the sales person never to be found after several phone calls and messages on specific number was given to me during the sales.

Ordered from here several times and they always always mess up and Ship out super late! Don't trust them

I had a problem and it was resolved. I appreciate the help I was given.
I was able y get my discount

While there are many companies that provide the same or better product, we chose to go with blinds.com and ordered three (3) shades for our family room because of the delivery they promised.
Unfortunately the blinds were nearly a week late without any prior notice or a simple apologies.
Also, the cords are TOO short; every time we want to raise or lower the blinds we have climb over our couch to reach the cord.
I communicated the issue (via an email) to the individual who took our order but NEVER received a call or receive an email to resolve the issue.
So, i would be very careful when ordering blind/shades or any windows covering from blinds.com

Very hard to get to exact measuring instructions and minimum depth instructions from the choice selection page. Specifically, for inside mount motorised shades. But then, next day, e-mail came with exact questions to answer about taken measurements, and those questions were about exact questions I had during ordering process. In fact, a few measurements I did wrong, and I provided new measurements according to direct questions in this e-mail. Day after my order was successfully updated and confirmed.

Price changed from the time i did the payment & it went through the 40% reduction did not show at the end so i then cancelled it all, the product look good so i try'd the next day and started the orders again wanting wand control & no place to check i did the 800 # and got to several people that walked me through & could see my problem and where having it looked at with IT dept. the help where very good & it looks to be

When I had a product issue, customer service (Morgan Crawford) refused to transfer me to a supervisor several times. I have rarely asked to be transferred elsewhere, but this is a first where they clearly state that the supervisor wouldn't take the call because the rep was more than capable of handling the call. Regardless of the quality of the products, shades.com will get my future business based on this one horrendous customer service experience.

Always use Blinds.com
Next time I'll research my order closer. Not buying products made in China. Thought they're made in Texas

I ordered my blinds on July 24, in August I contacted customer service because my order was not progressing, just showed in production, the individual (Beatriz) that helped me was awesome, I was advised that the order would be shipped by the end of the week. The next update was the delivery date, which would be Sept. 8, around Sept. 5 I contacted customer service again, the representative was not at all helpful and actually told me that the shipment had not been updated do to the holiday but it would be delivered on time. So today is Sept. 8 and now the delivery is September 14. Again, back to customer service, where there was not a lot of help going on, I told her I wanted to cancel or get a credit. I was offered a $50 credit towards my next blind purchase. I told her no because I recently purchased 3 more blinds through another company just because of the service from Blinds.com, her response was "I understand". So here I am close to two months later, waiting, waiting, waiting.

Product and delivery good, but something has changed. Has the name been sold? Definitely a cheapened version of what I previously purchased.

Nice website, easy to navigate, good follow-up communication
Good results will be dependent on your ability to enter accurate measurements

Super helpful from purchase questions to company coming for measurements and installation. Would definitely buy again

Lots of great options. I found exactly what I was looking for at a great price. I am very excited to receive my order!

Charlie was great! Super helpful and so glad he knew exactly what I was talking about. Thanks again and take care until next time.

I submitted an order because I saw a 50% sale - all through it was showing prices as 50% off, and when I ordered I was charged full price because I forgot to enter a code. Customer service was very helpful in fixing the issue quickly.

Website is great. Ordered blinds for ten windows. Also ordered the installation service. Communication was awesome with the installation service. They came out and confirmed our measurements and order. We were surprised when our blinds arrived because there was no communication from the manufacturer. The installation service contacted us and we scheduled the install. The installer arrived on time and did a fantastic job.

Here is where things went off the rails. There were no tilt rods included in the shipment for half the blinds. The installer said all I needed to do was contact blinds.com and have them send the tilt rods out. That was TWELVE weeks ago. I have contacted them three different times and they still have not sent out the correct rods for the five blinds. They did send out tilt rods with the WRONG ends, ones that did not fit our blinds. We are beyond frustrated with the lack of communication and the inability of this company to complete a job. We have not had use of half of the blinds installed for TWELVE weeks. At this point, I would recommend staying away from this company.

I wanted to get just a simple cordless lift shade but I was forced to pick the Clearfit option with no real explanation as to why that was necessary. The description of Clearfit seems to indicate that it is a TDBU shade. I am hoping that for my shade it is just a light control option and not TDBU. This is my only grpe about the process. There should have been a clear explanation as to why this was necessary. It was because of the width. My measurements were about 10"W by 82"L. Shades in this width have to be top down/bottom up. No real problem with that but an explanation would have been nice. Since the top of the window in about 8FT from the floor we won't be using the top down. Other wise the installed blinds look really nice. Would have preferred no cords visible but realize that's not possible with such a narrow shade. I feel lucky as Blinds.com was the only site I could find that even offered cordless blinds in anything less than about a 12.5" width.