Blinds.comReviews 2,813

Teena was very helpful. I appreciate her asistance.

I just had the shade instlled yesterday. They almost didn't fit the space. They seem to work well.
Happy with the color and look of the shade.

They worked hard to get my blinds to me. Helped me figure out the width and length and get them ordered. I could always contact them if I had a question. They kept in contact with me via email regarding the status of the blinds I ordered. I think it was a fairly easy experience overall. And the blinds look nice.

Very easy to use order system! A huge problem was a shade that came in the wrong color. There were 4 identical shades ordered, 3 came in the correct color and one was much darker. A replacement shade was sent and it was also the wrong color. I called again and they said it would be looked into in a couple days. It has now been over a week and I have heard NOTHING. This is very disappointing and I'm not sure I will order again for fear of another mistake that will not be corrected.

Three months ago, we purchased a full replacement of all blinds in our house. We paid up front for Blinds.com to send someone to measure, and paid for installation. The blinds shipped to our house and we had to wait a month for an installer to show up. When they went up, it was obvious that they were wrong - a different style than we ordered, plus they were installed in half-hazard fashion - some sticking out inches more than others. The icing on the cake was that four of them were physically damaged, and another one broke that day when we tried to adjust the tile. When we contacted blinds.com for assistance, they first blamed the measurer, then the installer, then the manufacturer, then somehow it was our fault and the items we had ordered weren't even available? We're requesting a full refund and will use another company going forward. Never again blinds.com.

Just purchased and had installed 28 blinds. When the Installer came to install he found 4 broken ends. They have refused to replace them without pictures. The Installer had never had to send pictures before and lives about 100 miles away, We are not physically able to climb a ladder to take pictures and they will not replace them unless they have pictures. We spent almost $5K and these pieces are small and I am sure not expensive to replace but they will not. Stay away from them as they do not honor their warranty. We can send the broken pieces back once the new one are installed but they will not order them. BBB is next!

Purchased several blinds from blinds.com and today we noticed that the string on one had frayed and broke rendering the shade inoperable. When examining the string on the other end, I noticed fraying in two locations. The warranty is for 3 years and I missed it by 2 months. I understand a businesses cannot warranty an item for life, the rules are the rules, but the reality is that, when asked I could not in good conscience make another purchase or give referrals due to poor string quality. I expected more than a 3 year life on a $283.92 blind. I should mention that my other shades are not fraying and that their product is very nice. The customer rep was also very nice, maybe we just got a bad spool of string for that one shade. If we were to purchase again I would monitor the string and look for fraying prior to end of warranty.

The whole process was so quick and simple. The website is set up very well, customer service if needed is quick and reliable. Delivery was very quick for a custom ordered product.

This is the 4th time I have purchased blinds from Blinds.com
Love our existing blinds from you guys which is why we are buying more!

My third time using your company, was so satisfied the first time, perfect size, color, and always on time. Woohoo.

Ordered my vertical blinds. Package came, well wrapped, no issue with damages, everything was in good shape. The product i picked has a design flaw, not an issue Blinds.com can be responsible for: Venetta has mounting clips that are just impossible to clip. It took me 2 days, probably 12h combined time before i could get my rail in place. Overall, happy with website, designer service phone assistance and product delivery (timing and packaging quality).

Even though I ordered the exact size, these blinds did not fit well, in the past they have always been perfect. I don't know what was wrong with these, but I could not use them.

They had the shipping label in the system (i could see it via Fedex's portal) for a week before they indicating the item was going to be delivered on October 6th... but they don't schedule the install until the blinds arrive. So now I have my blinds, paid for installation, and have to wait another two weeks. Its a complete waste of time. How are the actual blinds? Don't know, ask me in another 2 weeks.

Today I learned that the company is holding my funds and that they are being deceptive in their communication. I was told by Beatrice in customer service that the order is in customs, in Mexico. I called UPS and confirmed that UPS has never picked up the item from the Mexico city factory, ever. That means the company is deceptive about the product even being made and ready yet. Shame on you! I spent several hundred dollars on the blinds.

Easy to use website! Fast delivery. Easy to install blinds. Great customer service! Thank you so much!

The delivery date and installation date are not reliable. First, the sales person gave a delivery dates Sep 5 and 6,2023. I did not received the orders, then when I called to follow up, they gave new delivery dates of Nov 23! Finally I received a partial shipment, but a message from their website stated I received all orders and ready for installation!- false message. So I called their customer service about this, they said " sorry our systems does this sometime"!. I decided to go ahead and do a partial installation for the partial shipment I received. They told me it will cost me again when the rest of the blinds arrive, I told them Ok, I pay again for installation. So they gave me three dates for preference. I picked up the dates and thought I was done with partial installation. So they did not show up for any of those selected installation! I called them again and talked to their " live" representative. They told me " sorry" you had to pay for the second installation first before the first installation can be scheduled! What? They gave me three preferred dates for the first partial installation! If I did not call back on my order and installation date would have been tumbling in cyber space without me knowing it. So I went ahead and paid for the second installation ($150 each). Today is September 26,2023, and the install people who are a different company (!) supposed to call me in two to three days to set up a new preference install dates. I have zero confidence that they will follow up with their promised dates, nor I get the rest of the shipment by November 23 which is 5 weeks late already. Now I have to use blanket and sheets for the windows for new homecoming gathering at my house! Blinds.com have multiple performance and system problems that can happen to anyone with any order and at any time. For this reason I am not recommending this company.
HK, Az.
PS- the sales person never to be found after several phone calls and messages on specific number was given to me during the sales.

Ordered from here several times and they always always mess up and Ship out super late! Don't trust them

I had a problem and it was resolved. I appreciate the help I was given.
I was able y get my discount

While there are many companies that provide the same or better product, we chose to go with blinds.com and ordered three (3) shades for our family room because of the delivery they promised.
Unfortunately the blinds were nearly a week late without any prior notice or a simple apologies.
Also, the cords are TOO short; every time we want to raise or lower the blinds we have climb over our couch to reach the cord.
I communicated the issue (via an email) to the individual who took our order but NEVER received a call or receive an email to resolve the issue.
So, i would be very careful when ordering blind/shades or any windows covering from blinds.com

Very hard to get to exact measuring instructions and minimum depth instructions from the choice selection page. Specifically, for inside mount motorised shades. But then, next day, e-mail came with exact questions to answer about taken measurements, and those questions were about exact questions I had during ordering process. In fact, a few measurements I did wrong, and I provided new measurements according to direct questions in this e-mail. Day after my order was successfully updated and confirmed.