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    Blinds.com

2024 SITEJABBER AWARD

Blinds.com

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Overview

Blinds.com has a rating of 4.4 stars from 2,569 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Blinds.com most frequently mention customer service, great quality, and window coverings. Blinds.com ranks 2nd among Blinds sites.

  • Service
    660
  • Quality
    2244

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Positive reviews (last 12 months): 94.5%
Positive
1,626
Neutral
41
Negative
54
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126,557 reviews

113
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How would you rate Blinds.com?
Top Positive Review

“Best blinds ever”

Danial J.
11/8/24

Superb experience. The blinds arrived exactly as stated, the quality of construction is far beyond any other set of blinds I have purchased. They were easy to install with the provided instructions. I will definitely be purchasing more until my whole house is fitted with them.

Date of experience: 12/13/24
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Top Critical Review

“Hard to Choose”

ALICIA A.
11/9/24

Way too many types of cellular blind options. Color options are very hard to choose from especially when they are not the same across each kind of cellular blind.

Date of experience: 12/17/24
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Reviews (2,569)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (409) web site (34) window coverings (43) installation instructions (35)
Thumbnail of user kathrynp494
North Carolina
1 review
0 helpful votes
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October 23rd, 2024
Verified purchase
• Updated review

I just love how quickly they were delivered and ease of install. The color choices are amazing allowing me to match any room. I now have every room covered-11 shades.

Quality

Date of experience: October 13, 2024

Trouble checking out
September 8th, 2024
Verified site experience
• Previous review

Date of experience: August 29, 2024

So easy to order
May 22nd, 2023
Verified site experience
• Previous review

Date of experience: May 22, 2023

Love how it walks you through each step so you don't...
December 6th, 2022
Verified site experience
• Previous review

Love how it walks you through each step so you don't miss anything

Date of experience: December 6, 2022

Thumbnail of user markn1703
Florida
1 review
0 helpful votes
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October 8th, 2024
Verified purchase
• Updated review

The web is easy to use most of the time and the samples came fast. When placing the orders had to change what we wanted as motorized sliding door shades do not come as an inside mount option. Had to go with an outside mount for the sliding door. Looks good, but would like to have known that a non motorized inside mount shade spanning the entire sliding door could have bean purchased, and at lower cost. Or they need to provide this option: a split, inside mount, motorized product. The web
Site is not very clear on those options. Need to show many customer photos of shades in homes

Quality

Date of experience: September 28, 2024

We appreciated the call back customer service option...
August 20th, 2024
Verified site experience
• Previous review

We appreciated the call back customer service option and Rose Burns was very helpful and answered a lot of questions about our measurements.

Date of experience: August 10, 2024

Thumbnail of user christineh2531
California
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

It was nice to have someone come double check my measurements and come and install the shades so quickly. I got 2 quotes from a local place and with all the discounts blinds.com had, I got shades for all my windows and my sliding door for half the price of the local blinds place.

Quality

Date of experience: October 4, 2024

Thumbnail of user sharronb92
Tennessee
1 review
0 helpful votes
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October 9th, 2024
Verified purchase

Great selection. Customer service was great. Short wait time for delivery of product. We had measured our front room window incorrectly & the blind was remade & shipped to us free of charge. We were asked to donate the incorrect blinds instead of shipping them back.

Service
Quality

Date of experience: September 29, 2024

Thumbnail of user tomw2018
Texas
2 reviews
0 helpful votes
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November 10th, 2024
Verified purchase

Look great, easy install (but you should provide better mounting screws) and the price was right!

Date of experience: December 15, 2024

Thumbnail of user robertm6531
Massachusetts
2 reviews
0 helpful votes
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October 4th, 2024
Verified purchase
• Updated review

Spoke to two reps on two separate calls. First rep did not mention that narrow blinds do not raise. Second rep gave us a small refund for the confusion. I wish the ordering web site had been more clear about this.

Would like a way to note which blinds are which for ease of installation.

See previous answer.

Service
Quality

Date of experience: September 24, 2024

Would like a way to note which blinds are which for...
August 20th, 2024
Verified site experience
• Previous review

Would like a way to note which blinds are which for ease of installation.

Date of experience: August 10, 2024

Thumbnail of user paull2865
Tennessee
1 review
0 helpful votes
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October 6th, 2024
Verified purchase
• Updated review

Quick and easy and looks good. The only issue that I have is that one of the blinds hangs about a half-inch lower on one side. It leaves a gap of light just over the slats. My window topper covers it, so not big deal, but it's definitely not right.

Quality

Date of experience: September 26, 2024

Quick and easy
August 18th, 2024
Verified site experience
• Previous review

Date of experience: August 8, 2024

Thumbnail of user claudiap394
Washington
1 review
0 helpful votes
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November 8th, 2024
Verified purchase
• Updated review

The second set, not so much. Would not recommend at all. A little harder to hang, one hangs crooked and it is annoying as hell.

Quality

Date of experience: October 29, 2024

Quick and easy
September 20th, 2024
Verified site experience
• Previous review

Date of experience: September 10, 2024

Thumbnail of user markb6183
Washington
1 review
0 helpful votes
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October 4th, 2024
Verified purchase

The measuring video was great and my blinds fit perfectly. One thing worth mentioning is that the installation instruction had me mount the brackets to the window frame top 3" from the wall. I didn't realize it at the time, but that interfere's with the little tilt wand hardware. I just had to move the bracket over by another inch or so, and it works great.

Quality

Date of experience: September 24, 2024

Thumbnail of user richa210
California
1 review
0 helpful votes
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October 8th, 2024
Verified purchase

We have had very good luck with Blinds.com previously but of the six blinds we ordered, two of them will not stay straight when they are raised to the top-most position. We have extended them fully to their lowest position and tried to reset, we have repeatedly raised them to take up the slack in the strings, but nothing we have done has worked. Overall we are disappointed that we seemed to have gotten a third of the blinds as malfunctioning ones. We will definitely think before purchasing from Blinds.com again.

Quality

Date of experience: September 28, 2024

Thumbnail of user elizabeths448
Texas
2 reviews
0 helpful votes
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October 10th, 2024
Verified purchase

I had my Husband measure so it was correct the second time! The exchange went well and I am very very happy with my blinds the really look very nice and I would definitively order more blinds if I had windows that were naked.lol
I am a very satisfied customer.
Sincerely, Elizabeth Fischer

Service
Quality

Date of experience: September 30, 2024

Thumbnail of user dianea2306
New York
1 review
0 helpful votes
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November 20th, 2024
Verified purchase

Step by step instructions made it very easy to order! They fit perfectly. Blinds.com kept me updated on my status of the order

Quality

Date of experience: November 3, 2024

Thumbnail of user kristenl385
Texas
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

Easy peasy. Gorgeou Easy peasy. Gorgeou Easy peasy. Gorgeou Easy peasy. Gorgeou Easy peasy. Gorgeous Easy peasy. Gorgeou Easy peasy. Gorgeou Easy peasy. Gorgeou Easy peasy. Gorgeou Easy peasy. Gorgeous

Service
Quality

Date of experience: October 9, 2024

Thumbnail of user marshas467
Alaska
1 review
0 helpful votes
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October 4th, 2024
Verified purchase

I had a good experience ordering from Blinds.com. I received my order in a reasonable amount of time and am happy with my blinds. Installation was pretty easy. The cord loop lift that I chose is kind of clunky - but it was recommended since my blinds were so wide. Hopefully, the more I raise and lower the blinds, the smoother they will go up and down.

Quality

Date of experience: September 24, 2024

Thumbnail of user annd1205
New York
1 review
0 helpful votes
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October 8th, 2024
Verified purchase

Great! They look great!
Outside mounted. My handyman and I decided to hang them as flat as possible along the top of the windows. Even though it seemed according to the instructions they should of hung the opposite way with the brackets but they were too far out from the windows. I am very happy with them.

Service
Quality

Date of experience: September 28, 2024

Thumbnail of user edwardm2230
North Dakota
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

Great was easy!
No problem had a measuring issue and the warranty was wonderful. The customer servie was great. Very happy with the blinds and were easy to install. We are pleased with the colors we chose.

Service
Quality

Date of experience: October 4, 2024

Thumbnail of user lyndellh6
Texas
1 review
0 helpful votes
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October 6th, 2024
Verified purchase

Blinds.com initially sent all the samples I requested for free. My made a mistake on my measurements and Blinds.com sent out a second set of blinds out on a rush order! The service rep made the process easy. Moreover, she made me feel comfortable when I felt like an idiot. If your looking for custom blinds, this might be the place for you!

Service
Quality

Date of experience: September 26, 2024

Thumbnail of user jamesv1816
Washington
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

Clear instructions flow, selection choices, and helpful demo vids. DIY instructions were especially good. Will definitely return to this site for future needs.

Quality

Date of experience: October 8, 2024

Thumbnail of user larrye595
New York
1 review
0 helpful votes
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October 10th, 2024
Verified purchase

I'm a repeat purchaser because of the quality of the product and the ease of ordering. Great company! There is not "best part" to ordering this product. Everything works perfectly including ease of ordering, ease of installation, and perfect fit. Especially notable is the way they stand behind of their warranty. Their customer service is the best. No way I could be happier.

Service
Quality

Date of experience: September 30, 2024

Thumbnail of user joem3668
Arkansas
1 review
0 helpful votes
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October 22nd, 2024
Verified purchase

Quick and easy with great prices! Second time to order from this company and have been satisfied with both experiences.

Quality

Date of experience: November 5, 2024

Thumbnail of user onjeinikab
Virginia
1 review
0 helpful votes
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September 29th, 2024
Verified purchase

Perfect blinds every time plus they always have what I need even when it's not in brick and mortar stores. This was a replacement blind for a set that is 10 years old. The store I originally bought them from no longer sells them, but Blinds.com does. In the exact color.

Date of experience: September 19, 2024

Thumbnail of user lindas6376
Wisconsin
1 review
0 helpful votes
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October 4th, 2024
Verified purchase
• Updated review

We got our order except for one blind which appears to be defective. I called, spoke to a guy who said they'd ship us another, but I got cut off during the call. Called back, spoke to another guy who said I had to watch troubleshooting videos before they'd process the change. I watched the videos and replied to Guy #1 who had written me pursuant to being cut off. I wrote back requesting another blind because the troubleshooting video was not helpful. No reply. Now I need to call a third time to re-explain that we continue to have a problem.

see above

Service
Quality

Date of experience: September 24, 2024

East to use the website!
August 6th, 2024
Verified site experience
• Previous review

Date of experience: July 27, 2024

Thumbnail of user pennyh71
Wisconsin
1 review
0 helpful votes
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October 1st, 2024
Verified purchase
• Updated review

Wish it was less expensive. Thats my only thing. I measured several times and when this was hung, the blind itself was short by about an inch on both sides. I feel like they took the brackets into account for the measurement and not the blind itself. It's is hanging but very disappointed

Quality

Date of experience: September 21, 2024

Wish it was less expensive
August 16th, 2024
Verified site experience
• Previous review

Wish it was less expensive. Thats my only thing

Date of experience: August 6, 2024

Thumbnail of user allanv58
Arizona
2 reviews
0 helpful votes
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October 7th, 2024
Verified purchase
• Updated review

I was supposed to get a discount but did not see where to do so during checkout even though the site said I can use a code at checkout. I had to call the company to get the discount. Make it easier to apply discounts. Otherwise, great blinds, easy to install, wife loves them.

See above

Service
Quality

Date of experience: September 27, 2024

I don't see where to get the discount
August 23rd, 2024
Verified site experience
• Previous review

I don't see where to get the discount. The card says I can use a code at checkout

Date of experience: August 13, 2024

Site is complex because so many choices, but once we...
March 23rd, 2024
Verified site experience
• Previous review

Site is complex because so many choices, but once we figured it out it was very easy to use

Date of experience: March 13, 2024

Thumbnail of user georgew1905
Georgia
1 review
0 helpful votes
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October 4th, 2024
Verified purchase

Long time repeat customer, have used Blinds.com in three houses. Blinds work flawlessly and easily. Great looking and have been able to order same blind in same color years later and get a perfect match.

Date of experience: September 24, 2024

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From the business

Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.

Company Representative

Thumbnail of user socialc2
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Blinds.com Customer Service
Typically does not respond to reviews

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