Overview
Blinds.com has a rating of 4.6 stars from 2,622 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Blinds.com most frequently mention customer service, great quality and window coverings. Blinds.com ranks 2nd among Blinds sites.
Instant Feedback
Do NOT buy any custom draperies from blinds.com unless you are 110% convinced of the fabric and hardware selection. Make sure you get samples of the fabric first but even those are small and deceiving. Custom drapery orders ARE NOT COVERED by the alleged satisfaction guarantee that they espouse on their website everywhere you go. Everywhere you look it says "100% SATISFACTION GUARANTEE. NOT 100% SATISFIED? WE'LL WORK WITH YOU TO MAKE IT RIGHT" That is BS and after the fact they will tell you that it does not apply to custom drapery orders. They will gladly sell you another set though if your dumb enough to buy twice. The quality of the drapery itself is subpar even for the price point but the fabric color is not even close to the online pictures and the fit and uniformity is about what you could expect in Tijuana. The pictures and description that they offer of the hardware is terrible. Worse yet, the antique bronze color is a complete joke. The grommets are black but the rod and the rest of the hardware is brass plated and doesn't even come close to matching. Do they care, not at all. I will say that the quality of the hardware was also decent for the price but you won't know what to expect until it arrives and then it is way too late.
If that experience wasn't bad enough, I tried to post this review on their website using the link that they repeatedly sent to solicit my review but they don't have the guts to post it. The response I got was, "your review cannot be published to the website, but. Our staff has read your review and values your contribution even though it did not meet all our website". They have ZERO integrity as a company.
Received both(2) shades (delayed one and then reorder). Have not opened reorder. What do I do now?
Very good customer service. Will not let you down and will make sure to make things right.
EASY REFERENCE TO PREVIOUS PURCHASE; EASY SELECTION OF NEW BLINDS; EASY INSTALLATION. NO COMPLAINTS.
Quick easy ordering app love the color perfect match! Easy hanging and the quality is outstanding!
Pretty easy now lets see what they look like!
These are great blinds for great prices and simple to install.
Thanks so much for the review, Mary! We're so thrilled to hear you've had a great experience. Please don't hesitate to reach out if there's anything else we can help you with! -- Blinds.com Social Care team
Very easy to order, well made, very happy with the purchase...,...
Found what I wanted easily, and price was good. They match what I already have.
Hi Donna. I am so happy to hear your shopping experience was easy. If there is anything I can do to turn your 1-star experience into a 5-star experience, please reach out to me at socialcare@blinds.com. I am happy to help! -- Jessica N
Good service, good price, great quality. Love my blinds!
Hi Fran, I'm so glad you love your blinds! Thank you for the great review! --Brooke W.
- Visit Website
- Houston, TX, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Brad, I'm so sorry you're not completely satisfied with your order. Please note, drapery is not covered under this guarantee and the details are listed on our website, here: https://www.blinds.com/satisfaction-guarantee. I was able to locate an order in our system and see drapes were delivered early last year, February 2019. I was also able to locate the product review from 2019. Our product reviews are moderated by a third party and we're unable to edit, change, or delete them. If the product review contains information outside of the product itself the review may be rejected. Please send me a message at SocialCare@blinds.com and I can look into this further for you - I'm happy to help! -- Robin U., Blinds.com Social Care Team