• Bookmark

    Blinds.com

2024 SITEJABBER AWARD

Blinds.com

Write a Review

Overview

Blinds.com has a rating of 4.4 stars from 2,519 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Blinds.com most frequently mention customer service, great quality, and window coverings. Blinds.com ranks 2nd among Blinds sites.

  • Service
    652
  • Quality
    2194

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 94.5%
Positive
1,592
Neutral
40
Negative
53
View ratings trends

Instant Feedback

126,354 reviews

113
See all photos
How would you rate Blinds.com?
Top Positive Review

“Don't know yet...”

Judith S.
11/30/24

Easy to pick your product and order. Hope it is as nice as it looks online and that we can handle the installation. It looks pretty simple and they seem to have easy to understand instructions. We are waiting for warmer weather to install our new solar blind. Looking forward to it!

Date of experience: 1/4/25
See positive reviews
Top Critical Review

“Continuously satisfied with this purchased!”

dianne b.
12/28/24

I purchased one shade for a larger window where I could raise from the bottom, or lower from the top. I love it! Keeps my neighbors from prying into the room, while allowing light in from top. It's a very relaxing. Easy installation, smooth operation.

Date of experience: 10/20/24
See critical reviews

Reviews (2,519)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (407) web site (34) window coverings (43) installation instructions (34)
Thumbnail of user brianj1710
Oklahoma
1 review
0 helpful votes
  • Send Message
May 14th, 2024
Verified purchase
• Updated review

Replaced the blinds in the whole house with this order. Everything was packed well all the sizes were perfect, even the length of the patio door vertical blinds. Would definitely use blinds.com again. The blinds look great.

Quality

Date of experience: May 4, 2024

So far so good
March 29th, 2024
Verified site experience
• Previous review

So far so good. We'll re-evaluate when the order arrives.

Date of experience: March 19, 2024

Thumbnail of user kathleenw1914
California
1 review
0 helpful votes
  • Send Message
July 27th, 2024
Verified purchase

The web site was simple: the directions for ordering were clear. The blinds came quickly and are beautiful. It was an excellent experience.

Quality

Date of experience: July 17, 2024

Thumbnail of user kittys80
Washington
1 review
0 helpful votes
  • Send Message
May 11th, 2024
Verified purchase

Lots of good information with the videos and good help with the live chat.they fit my windows perfectly! The website was user friendly and I will use your site for the next time I need window coverings.

Quality

Date of experience: May 1, 2024

Thumbnail of user dalem583
New York
1 review
0 helpful votes
  • Send Message
April 25th, 2024
Verified purchase
• Updated review

Ordering is easy. Fit it perfect, quality is good. Have blinds on all my windows, all were ordered over the years through Blinds.com. Have never had an issue, on one occasion had to contact them about something and they were quick to respond with the answer to my question. Prices are great.

Quality

Date of experience: April 15, 2024

Great and easy
May 27th, 2022
Verified site experience
• Previous review

Great and easy. Ordered a few weeks ago and received my order for a small set of blinds. They fit perfect, my measurement was also correct. Good quality blinds...

Date of experience: May 27, 2022

Thumbnail of user charityc101
Washington
1 review
0 helpful votes
  • Send Message
July 27th, 2024
Verified purchase

Darnell was super helpful and the ordering process was streamlined and easy. Our new blinds are beautiful and fit very well.

Service
Quality

Date of experience: July 17, 2024

Thumbnail of user gabrieles60
Virginia
1 review
0 helpful votes
  • Send Message
June 14th, 2024
Verified purchase

Absolutely perfect buying experience. Blinds delivered on time, perfect fit, I couldn't be happier. Customer service and communication excellent. An absolute five star company.

Service
Quality

Date of experience: June 4, 2024

Thumbnail of user susanh4625
Illinois
1 review
0 helpful votes
  • Send Message
March 28th, 2024
Verified purchase

I ordered your blinds for 2 rooms in our new house. They arrived quickly and well packaged. The first room went up no problems and is perfect! The second room I'd measured the windows wrong - metal measuring tapes want to go at an angle (I find cloth measuring tape is more accurate) and contacted customer service about my error. They sent me 2 new blinds for no extra charge. Both are now up in my windows and are really nice. They help block morning light to let me sleep.

I have 2 more windows- kitchen and bathroom that I plan to match with the same style blinds in the near future (other emergency projects have evolved first). Thank you!

Service
Quality

Date of experience: March 18, 2024

Thumbnail of user dustiek1
Michigan
1 review
0 helpful votes
  • Send Message
April 28th, 2024
Verified purchase

The site is really easy to use and I ordered samples so the index card you sent with measuring was really helpful! I have not installed as waiting until bathroom is completed but love the look of the blinds.

Quality

Date of experience: April 18, 2024

Thumbnail of user briang2288
Alabama
1 review
0 helpful votes
  • Send Message
March 8th, 2024
Verified purchase
• Updated review

I really like my blinds and the color I picked. I put them up myself with very few problems. I got better with each blind. Three of the blinds were pretty long at around 73". Soooo, after they have been drawn down for a while, I have to work at it just a bit to put them up. But I think that is to be expected. I will be ordering several more blinds in the future. Thanks.

Quality

Date of experience: March 8, 2024

So far so good
January 22nd, 2024
Verified site experience
• Previous review

Date of experience: January 22, 2024

Thumbnail of user peters1243
Massachusetts
2 reviews
0 helpful votes
  • Send Message
July 18th, 2024
Verified purchase

Great Pricing and ease of ordering for sure. No hassle ordering on line Everything fit perfectly.super duper company to deal with

Quality

Date of experience: July 8, 2024

Thumbnail of user susanr3923
Texas
1 review
0 helpful votes
  • Send Message
July 11th, 2024
Verified purchase

Kim, design consultant was helpful
Received samples quickly & easy blind order process
Having trouble with one blind staying down

Quality

Date of experience: July 1, 2024

Thumbnail of user patriciah3766
Illinois
1 review
0 helpful votes
  • Send Message
July 26th, 2024
Verified purchase

The guy was great with measuring and hanging! He was prompt, thoughtful and FAST!The blinds are perfect and just what we needed

Quality

Date of experience: July 16, 2024

Thumbnail of user cs1326
California
1 review
0 helpful votes
  • Send Message
March 26th, 2024
Verified purchase

Second time ordering window coverings from Blinds.com. The last time was 16 years ago, so the durability was pretty good back then.
I wish there was more information on the various systems of raising and lowering the blinds that one has to choose from. Knowing what I do now, I probably would have ordered those a little differently.

Date of experience: March 16, 2024

Thumbnail of user kareng3120
Illinois
1 review
0 helpful votes
  • Send Message
March 10th, 2024
Verified purchase

Seemed easy. We overestimated size on one so it's quite tight but that was totally our fault. The shipment arrived about a week earlier than we expected which was fantastic. We are very happy with how it turned out

Quality

Date of experience: March 10, 2024

Thumbnail of user freequentflyer
Texas
1 review
0 helpful votes
  • Send Message
October 24th, 2023

While there are many companies that provide the same or better product, we chose to go with blinds.com and ordered three (3) shades for our family room because of the delivery they promised.
Unfortunately the blinds were nearly a week late without any prior notice or a simple apologies.
Also, the cords are TOO short; every time we want to raise or lower the blinds we have climb over our couch to reach the cord.
I communicated the issue (via an email) to the individual who took our order but NEVER received a call or receive an email to resolve the issue.
So, i would be very careful when ordering blind/shades or any windows covering from blinds.com

Tip for consumers:
nope

Products used:
shades for windows

* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Quality

Date of experience: September 24, 2023

Thumbnail of user socialc2
SocialCare .. – Blinds.com Rep

Hi Matt, I apologize for any inconvenience the delay with your order may have caused! All shipping estimates are based on the average production time of recent, similar orders, but unexpected things can happen that either speed up or delay the production.

To comply with industry safety standards, most corded products have a cord no longer than 40% of the ordered height of the blinds, but I can understand how this might not be ideal for all situations. We do want all customer to be able to use and enjoy their blinds, which is why we offer a 30-day Satisfaction Guarantee in case something is not quite right. More details are available here: https://www.blinds.com/satisfaction-guarantee

Please feel free to reach out to our Customer Service team if you wish to discuss other products or solutions that may work better for your needs, at 800-505-1905 (option 3) or via Live Chat. We are happy to help! - Austin L

Thumbnail of user manuelm728
Massachusetts
1 review
0 helpful votes
  • Send Message
June 5th, 2024
Verified purchase

Perfect fit quality excellent installed easier! Happy customer! I am a repeat customer and never disappointed. Arrived earlier than expected and my wife was pleased with our new blind.

Quality

Date of experience: May 26, 2024

Thumbnail of user marcias548
Washington
1 review
0 helpful votes
  • Send Message
July 24th, 2024
Verified purchase

Very easy website to order what we needed. Easy to install for someone that has done it in the past. Quality is very good..

Quality

Date of experience: July 14, 2024

Thumbnail of user dianec2441
New York
1 review
0 helpful votes
  • Send Message
July 26th, 2024
Verified purchase

Very easy to order and a great selection of blinds and options. Hubby installed with no problems and we're very happy with our new blinds!

Quality

Date of experience: July 16, 2024

Thumbnail of user vincenzod26
New York
4 reviews
0 helpful votes
  • Send Message
September 7th, 2023
Verified purchase

I received my roller shade and the product looks decent but as I was unwrapping I seen little black broken plastic pieces all in the bubble wrap that ended up being broken pieces of the snap on end caps. The valance metal is scraped and chipped also the valance fabric is coming off a little bit on the corners and there a few creases in it. I've been trying to contact them but their website says they are not taking emails, I emailed them any way and got no response. Then I tried calling them and the first thing the menu says is press 1 to track your order then they immediately hang up. I've tried multiple times and got the same thing. Now I don't know what to do. Hopefully this review grabs there attention.

Products used:
Was not able to properly use the product yet because I can’t install the roller shades with out the end caps that came broken.

Service
Value
Shipping
Quality

Date of experience: August 8, 2023

Thumbnail of user socialc2
SocialCare .. – Blinds.com Rep

I'm so sorry you've had such a frustrating experience and weren't able to get through to our team. Please send our team a message at SocialCare@blinds.com with your order information and we look forward to resolving this for you! Please also include details on the email address you previously used to try and contact our team. -- Blinds.com Social Care Team

Thumbnail of user timothyn468
Illinois
1 review
0 helpful votes
  • Send Message
June 8th, 2024
Verified purchase

It was great to get blinds in the exact size I needed, both length and width, at a good price. They were easy to install and look beautiful. If I need more, I will order from Blinds.com.

Quality

Date of experience: May 29, 2024

Thumbnail of user jayc1227
Florida
1 review
0 helpful votes
  • Send Message
May 7th, 2024
Verified purchase

Great price, Good Quality, terrible experience with assembly.
The shades fit properly, the price was good but almost impossible to hang with string everywhere.
They still aren't right. When I called for help some young girl, who sounded like she knew nothing, couldn't help me at all. She only added to my frustration. I am very mechanically inclined but this installation will haunt me.

Service
Quality

Date of experience: April 23, 2024

Thumbnail of user heathc100
Rhode Island
1 review
0 helpful votes
  • Send Message
July 18th, 2024
Verified purchase

Accessible inventory. Easy and intuitive web site. There is lots of info where you need to make sure you make the right selections!

Quality

Date of experience: July 8, 2024

Thumbnail of user christines2136
Texas
1 review
0 helpful votes
  • Send Message
April 6th, 2024
Verified purchase
• Updated review

I just purchased cellular blinds, they arrived promptly, high quality, fit perfectly, look lovely and got them on sale! What could be better? This is why I keep going back to Blinds.com every time I move - consistently great service, great quality and prices and user-friendly website! Always fit perfectly the first time!

Quality

Date of experience: March 27, 2024

Love this site & your timely sales!
May 30th, 2023
Verified site experience
• Previous review

Love this site & your timely sales! Very satisfied repeat customer on my 3rd house using Blinds.com! Top quality, great prices!

Date of experience: May 30, 2023

Easy to use!
June 29th, 2022
Verified site experience
• Previous review

Date of experience: June 29, 2022

Thumbnail of user josephh2591
Michigan
1 review
0 helpful votes
  • Send Message
June 23rd, 2024
Verified purchase

Easy to measured the windows per instructions on blinds website. Blinds arrived with simple installation instructions and they fit and operate
Perfectly.

Quality

Date of experience: June 13, 2024

Thumbnail of user timothyk898
Virginia
1 review
0 helpful votes
  • Send Message
July 25th, 2024
Verified purchase

Fits and made well. I wish I had ordered the textured blinds to match the other blinds I have but I didn't see that option when I ordered this set.

Quality

Date of experience: July 15, 2024

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.

Company Representative

Thumbnail of user socialc2
SocialCare ..
Blinds.com Customer Service
Typically does not respond to reviews

How do I know I can trust these reviews about Blinds.com?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Blinds.com?