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Blinds.com has a rating of 4.4 stars from 2,519 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Blinds.com most frequently mention customer service, great quality, and window coverings. Blinds.com ranks 2nd among Blinds sites.
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126,354 reviews
Easy to pick your product and order. Hope it is as nice as it looks online and that we can handle the installation. It looks pretty simple and they seem to have easy to understand instructions. We are waiting for warmer weather to install our new solar blind. Looking forward to it!
I purchased one shade for a larger window where I could raise from the bottom, or lower from the top. I love it! Keeps my neighbors from prying into the room, while allowing light in from top. It's a very relaxing. Easy installation, smooth operation.
Very much appreciated the help from designer Paul on my purchase. He was great in helping me identify more samples to suit our needs. I was frustrated that I couldn't get the roller shade that I wanted in motorized form. Was also disappointed that despite ordering my fabric to come in vertical layout, it came standard. In the end though, we're pleased with everything. The customer service is quite good here.
They addressed the issues I outlined above by offering to replace the shade if I wasn’t happy with it once it was hung. Very pleasant rep diffused me.
Date of experience: April 5, 2024
Very much appreciated the help from designer Paul on my purchase
Date of experience: February 19, 2024
Nice and easy, with a second set of eyes and hands on.
The original order I was not offered or did I ask for a sample, but tried to do the color match by photos emailed back and forth with Jason, and I did not inquire as to how heavy faux blinds would be. Once I received the order I found the color match needed to be darker. I called the next business day and from there you all helped me resolve the issues of color match and weight over the following week, once I received the wood blind color samples that I should of had before I ordered. The 2nd order went well with your assistance and recommendations. I will donate the original to a charity as you requested, since you did not want them returned, and your more than generous.
I received the 2nd order this afternoon and I will be going through the packing list and boxes in the next 2 days.
Thank you all as your customer service is the best and a pleasure to work with you all.
Cheers,
Russell Meals Jr.
Date of experience: April 25, 2024
I have been unable to file a claim for a shutter that arrived broken. I have tried emailing, calling to no avail. Their post purchase product support and warranty claims are a scam. Do not buy from this company, they don't stand behind their products. I resorted to filing a charge back with American Express.
Date of experience: December 14, 2023
Received samples very quick, found instructions easy to follow and placed the order with just a few clicks. I am not a handy woman but my husband has cancer and cannot help me even with the measuring. Blinds.com made my blinds shopping experience a breeze!
Date of experience: November 4, 2023
We have purchased from you folks before. Have always been pleased by your service and your products. Need some new blinds... came to you for our purchase. Took us a while to finally hang them (sorry for the delay... lots of work with room remodel)... and they are perfect... just what we ordered.
Date of experience: February 28, 2024
Done business with you in the past always with good results... needed new drapes and looked to Blinds.com and you had pretty much just what we wanted.
Date of experience: June 5, 2022
From using the website to select a couple different products, through ordering to receiving the products, working with Blinds.com was easy and straightforward. I just wish we could have got them sooner.
Date of experience: March 8, 2024
Had a great experience purchasing blinds from Blinds.com. Had a question about color matching between blackout and non-blackout blinds and used the chat function to get to a quick and definitive answer. Blinds were a little long in getting to me but, honestly, not that bad. Easily installed them in a day.
Date of experience: April 17, 2024
It was great! We live in a 1934 restored farmhouse with a lot of odd size windows. We took the $199 installation option, which included a professional re measure of all the windows. Shades were all installed and look beautiful.
Date of experience: April 15, 2024
This was my third time buying from blinds.com and I've been extremely happy with each purchase.
Their method for the customer to measure is so accurate that the blinds fit perfectly.
Date of experience: May 22, 2024
This item did not last more than 2 weeks. The material detached from the roller and i will have to order another type very disappointed with what seems to be very poor quality
Date of experience: May 24, 2024
Need to see transparency of blinds with coloured or images behind blinds
Date of experience: March 5, 2024
Everything was super easy. I would not change a thing. Blinds arrived quickly and was in perfect condition. Installation was no problem. Will buy from this company again.
Date of experience: May 24, 2024
Al Hopkins the phone consultant was fantastic. He found out my needs and met them like a true salesman. I appreciate all of his help. Looking forward to installing my new blinds once I receive them. Thank you
Date of experience: February 17, 2024
Website easy to navigate. I had a question, but waited over 5 minutes and not associate contacted me. I would like to know if this could be shipped sooner. My old blind that I purchased from you 3 years ago has a broken string.
Date of experience: February 17, 2024
Super easy to use the website. Loved the printable worksheet, very happy with the results. Looks great, and seems to be good quality. Thank you
Date of experience: July 11, 2024
Very easy process from receiving sample blind order to placing order and then having the blinds arrive earlier than previous date given.
Date of experience: June 26, 2024
Date of experience: August 29, 2023
Date of experience: July 13, 2023
The blinds fit perfectly. The only problem I had was a defective mounting bracket. That was an easy solution as I went out to a Big Box store with the defective bracket in hand and purchased a set of three for $6 to finish my install.
Date of experience: April 11, 2024
I submitted a negative review and received an email saying it would not be published. The installation instructions did not match my product. There was an ugly safety device not pictured on the website that I did not want on my French door. Be aware that the high ratings posted on Blinds.com are skewed. Avoid this company.
Date of experience: March 12, 2024
I love shopping with Blinds.Com. I'm a repeat customer. Every blind in my house is from Blinds.Com, as well as the privacy screens on the screened porch. All fit perfectly, and have lasted for years. I've only changed blinds due to changing the color scheme. I would never shop anywhere else for window coverings.
Date of experience: February 13, 2024
I've always had a good experience with Blinds.com. Every room in my house has your blinds!
Date of experience: November 25, 2023
Free samples really helped me decide on color. Once measured the rest was easy. Make sure you read thru the directions fully before drilling any holes
Date of experience: May 21, 2024
Ordered and mismeasured. They looked great but didnt fit. Black out blinds are super important here in the land of the midnight sun and they got replacement shades here very quickly! Easy to install!
Date of experience: June 14, 2024
Date of experience: April 27, 2024
I've purchased from Blinds.com before with an excellent experience and quality product. This last order was just as before. Thank you!
Date of experience: June 26, 2024
These are so simple to install super easy and look great. I was able to put them up in under a half hour. Also, they look great.
Date of experience: July 8, 2024
So far so good. When I receive my purchase, I will be able to give you a more detailed rating. Received in a timely manner. Very satisfied.
Date of experience: July 8, 2024
I placed an order on 11/13/22 and received a portion of my custom order within weeks while the balance remained "In Production" for 13 weeks. Initial delivery was estimated to be in Mid-December and it is now the end of January and only claims to have shipped yesterday because I called to cancel the order. Website still claims it is in production and customer service rep would not email me with the ship confirmation. Not truthful and not honest in their representation of facts. Unless you have unlimited capacity to wait for them, I would steer clear of this organization.
Tip for consumers:
don't use them unless you have unlimited time to wait. all orders are custom
Products used:
custom blinds
* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 31, 2023
Great blind and easy to hang. It looks professionally done but I did it all by myself. The hanging instructions were easy to follow. I will order more of these blinds.
Date of experience: June 4, 2024
Website makes it extremely easy to choose the products I wanted and the purchasing process was streamlined and very efficient. Installing was easy, instructions were accurate. Bought previously for old windows, so already knew I would have a good experience,
Date of experience: March 7, 2024
Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.
Hi Laurie. Thank you for taking the time to share this feedback. I am so sorry to hear that your Woven Wood Drapes are taking longer than expected to arrive. I can imagine how frustrating this must be. I would love to help. I sent you a message regarding your order. I sincerely apologize for the inconvenience this may have caused. If you have any questions, please reach out to me at socialcare@blinds.com. I am happy to help! -- Jessica N