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Blinds.com has a rating of 4.5 stars from 2,491 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Blinds.com most frequently mention customer service, great quality, and easy installation. Blinds.com ranks 2nd among Blinds sites.
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126,312 reviews
This is my second time ordering. I selected a different brand because their sample swatches were a great fit for the bedrooms. Very substantial fabric. These are blackout and they do a great job. Also, you did an amazing job with measurements.The fit is fantastic. There is very little gap at the edge of the window. Made by Hunter Douglas, "My Blinds" uses a button-operated retraction that helps the blind go up fast. ( It almost feels self-propelled.) My concern is the second shade I purchased does not retract with as much power. I have to help it to the top of the window. Should I be concerned? Can the tension in the string system be tightened? Thank you.
I purchased one shade for a larger window where I could raise from the bottom, or lower from the top. I love it! Keeps my neighbors from prying into the room, while allowing light in from top. It's a very relaxing. Easy installation, smooth operation.
The site is very easy to navigate! Overall easy experience. The blinds hung up very nicely, instructions easy to understand, all the packages were labeled with the rooms where the blinds needed to go making the job much more organized and simple!
Date of experience: March 28, 2024
Well organized website, good filters, just nice and easy to compare products and make a decision. It good when you can get answers to all your questions by clicking. Product was just what I ordered.
Date of experience: July 7, 2024
Michael the sales rep was FANTASTIC! I could not find how to order the blinds wanted online. Called your number and Michael helped me.
Please give him a big RAISE!
Thank you
Dan Longton
Date of experience: April 18, 2024
Yay! You guys are great 😁
As soon as I hit confirm, I realized my error!
I appreciate the time your team took to help me to fix my order. This is my third time using Blinds.com Not only would I use them again, I would recommend to anyone that needs window coverings.
Date of experience: March 22, 2024
Very easy to assemble and good quality. The blind functions as described and fit my window perfectly. The ordering process was very easy. Highly recommend.
Date of experience: July 16, 2024
The website is easy to use, all the options are clearly explained. It made shopping a breeze. The blinds were delivered early and with easy installation instructions.
Date of experience: July 11, 2024
We measured the windows, put in the order. They arrived within 2 weeks and we had no trouble installing them ourselves. Hassle free and much cheaper than local decorating center prices.
Date of experience: July 3, 2024
Paul was very helpful in suggesting another style of blind that would ship earlier than the previous style.Yes, while I was not interested in non-corded blinds, but needed them ASAP Paul told me that the non-corded blinds would ship sooner and get to me on my time schedule. He Was RIGHT! Thank you Paul for your knowledge and thoughtfulness. A True Blessing!
Date of experience: March 27, 2024
Easy measurement instructions to follow, IMPRESSIVE quality blinds, great pricing, fast delivery, and easy to install. THANK YOU!
Date of experience: August 26, 2024
Very easy to find the product needed, place the order and receive a quality product. Will order addition additional products.
Date of experience: August 7, 2024
The blinds seem generally well made, depending on the model, and arrive quickly from China. That's the extent of the positives.
Customer Service and Support is nonexistent. Their automated AI Bot is useless, it understands only very simple questions, responses are always either completely wrong, or requiring a human. Twice I've gotten to what might be a human, both times giving me either the wrong information, or information about a blind I don't have, even after I supplied my order number! 30 minutes of my life wasted. I was then told to make a video of my very simple issue "so it can be shared with the vendor". I thought they were the vendor? Turns out Blinds.com is a front for various, mostly Chinese, blind companies. Blinds.com therefore knows very little about the products they sell. If you decide you want an extra part for a blind you bought, they are nowhere to be found on the site. So, if you want an extension cord or an extra mount, cord, extra remote—any part for your blinds — they aren't offered after the sale. In fact they offer zero parts, accessories for anything they sell.
If you go to the website, there is no Support section. None. Zero. The FAQ section seems like an afterthought, only answering the most basic questions. So, buyer beware, although Home Depot now owns Blind.com, there is nothing close to the level of Customer Service you get from them!
Since they no longer accept emails, it's either the chat, which is worthless or calling them. Wait times are long. In 2024, this is unacceptable, considering the CS Amazon offers, it's not even competitive.
Products used:
Blinds. I had to modify them myself since Blinds.com offers no support for anything they sell.
Date of experience: April 7, 2024
They are exactly what we hoped they would be. They fit perfectly and were easy to install.
We selected the "black out" option and would highly recommend these to anyone purchasing blinds.
Date of experience: April 17, 2024
Easy to order, easy to install. Now I have to fill this us with more words since I have to write 100 characters. Only ten more. Done
Date of experience: August 7, 2024
Sooooo many to choose from. Clear measurement info., Easy to order, good sale, free shipping. What more could you ask for? Beautiful Blinds,easy yo install.
Date of experience: July 4, 2024
Great sale. Preferred brand available. Neutral but contemporary colors that I was looking for. Measurements exactly as requested.
Date of experience: August 7, 2024
Carlton Dennis was excellent! Knowledgeable and efficient. Was able to help and confirm all questions. Give the man a raise!
Date of experience: August 4, 2024
I am a repeat customer and the buying experience has always been easy and the shades have always fit well the blinds fit well and were easy ti install. The colors matched the room the way I wanted
Date of experience: July 15, 2024
This was about as easy as it gets! The process from start to finish was easy and the blinds look & function great! The pro tips that were offered really kept me from making any mistakes.
Date of experience: July 11, 2024
Fit perfectly and easy to install. Blackout blinds for the bedroom are great! Arrived quickly and helpful instructions were provided. Need a drill for installation and that's it!
Date of experience: July 7, 2024
I ordered 4- each is the perfect color/texture for the room. The samples were large enough to be a true representation of both color and light filtering or room darkening qualities.
Date of experience: April 7, 2024
Would like info showing how the cell size is determined. It should be made clear what that measurement represents. I usually never order without a human contact
Date of experience: July 15, 2024
Excellent overall experience. Shades were custom sizes and fit was perfect and installation was a breeze. Would highly recommend.
Date of experience: August 4, 2024
I'm a repeat costumer and have your blinds in all of my rooms and patio door very satisfied plus damage return is a plus the material is quality and fashionable
Date of experience: April 20, 2024
The new hanging system is improvement, but the functionality of the up down blind is temperamental and has to be coaxed, I like the blinds I ordered in 2017, their functionality was better
Date of experience: July 12, 2024
I received my blinds which were safely packaged when delivered. There was no damage to the packaging which was an initial concern of mine when ordering. I ordered two sets of blinds and all parts and instructions were included. Installation was straightforward given I had some understanding with having removed the previous blinds. The new blinds look great and work with no issues. I look forward to many years of not having to order blinds again.
Date of experience: March 20, 2024
Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.
I am so sorry to hear that your recent shopping experience with us has left you disappointed. This is never the experience we want for our customers and I apologize. I would love to jump in and help. Please email me your name and order number to socialcare@blinds.com. I am happy to look into any unresolved issues you may have. -- Jessica N