Blinds.com

Yay! You guys are great 😁
As soon as I hit confirm, I realized my error!
I appreciate the time your team took to help me to fix my order. This is my third time using Blinds.com Not only would I use them again, I would recommend to anyone that needs window coverings.

Paul was very helpful in suggesting another style of blind that would ship earlier than the previous style.Yes, while I was not interested in non-corded blinds, but needed them ASAP Paul told me that the non-corded blinds would ship sooner and get to me on my time schedule. He Was RIGHT! Thank you Paul for your knowledge and thoughtfulness. A True Blessing!

The blinds seem generally well made, depending on the model, and arrive quickly from China. That's the extent of the positives.

Customer Service and Support is nonexistent. Their automated AI Bot is useless, it understands only very simple questions, responses are always either completely wrong, or requiring a human. Twice I've gotten to what might be a human, both times giving me either the wrong information, or information about a blind I don't have, even after I supplied my order number! 30 minutes of my life wasted. I was then told to make a video of my very simple issue "so it can be shared with the vendor". I thought they were the vendor? Turns out Blinds.com is a front for various, mostly Chinese, blind companies. Blinds.com therefore knows very little about the products they sell. If you decide you want an extra part for a blind you bought, they are nowhere to be found on the site. So, if you want an extension cord or an extra mount, cord, extra remote—any part for your blinds — they aren't offered after the sale. In fact they offer zero parts, accessories for anything they sell.

If you go to the website, there is no Support section. None. Zero. The FAQ section seems like an afterthought, only answering the most basic questions. So, buyer beware, although Home Depot now owns Blind.com, there is nothing close to the level of Customer Service you get from them!

Since they no longer accept emails, it's either the chat, which is worthless or calling them. Wait times are long. In 2024, this is unacceptable, considering the CS Amazon offers, it's not even competitive.

They are exactly what we hoped they would be. They fit perfectly and were easy to install.
We selected the "black out" option and would highly recommend these to anyone purchasing blinds.

I ordered 4- each is the perfect color/texture for the room. The samples were large enough to be a true representation of both color and light filtering or room darkening qualities.

I'm a repeat costumer and have your blinds in all of my rooms and patio door very satisfied plus damage return is a plus the material is quality and fashionable

I received my blinds which were safely packaged when delivered. There was no damage to the packaging which was an initial concern of mine when ordering. I ordered two sets of blinds and all parts and instructions were included. Installation was straightforward given I had some understanding with having removed the previous blinds. The new blinds look great and work with no issues. I look forward to many years of not having to order blinds again.

Seemed easy. We overestimated size on one so it's quite tight but that was totally our fault. The shipment arrived about a week earlier than we expected which was fantastic. We are very happy with how it turned out

These are so difficult to move up and down that my wife has a hard time and my 6 year old cant even open these in her room. Customer service says they will make it right but then sends me a video on how to adjust them myself. Really I'm going to go adjust 22 shades because you couldn't manufacture them correctly... Thats just absurd to even ask of a customer. I refuse. So they send a third party installer because they do not have their own technicians to adjust them. Was able to marginally adjust some of them a little bit and some not at all. So I'm stuck with over $3000 worth of shades that are unusable for my family. The customer service agents say they will stand by their product but then the next one just wants to argue. I don't know how many times I've called and called and e-mailed and repeated myself over and over again to each different person I spoke with, with zero results. HORRIBLE CUSTOMER SERVICE AND PRODUCTS! If you need shades or Bilind I would advise you to spend a little more and shop elsewhere!

Measuring guidance is helpful! We had these blinds and had to replace them due to a fire in our home. Very happy each time.

I really like my blinds and the color I picked. I put them up myself with very few problems. I got better with each blind. Three of the blinds were pretty long at around 73". Soooo, after they have been drawn down for a while, I have to work at it just a bit to put them up. But I think that is to be expected. I will be ordering several more blinds in the future. Thanks.

I submitted a negative review and received an email saying it would not be published. The installation instructions did not match my product. There was an ugly safety device not pictured on the website that I did not want on my French door. Be aware that the high ratings posted on Blinds.com are skewed. Avoid this company.

Quick and easy check out and no hassle. I will definitely order again They were a hard size to find for a small window.The measuring and completing the order and receiving and install was made so easy. The price here was far cheaper than some other places I had already checked out, as well.

The material these blinds are made out of is extremely thin. Like paper. I doubt my blinds will last long. I should have gotten a sample before I made my purchase. This explains how the costs are kept so low.

The Forest Green blinds in three windows look like something out of a magazine! I was also able to apply two discounts as a past customer.

Some have So many Colors Decision Overload
Be careful with measuring-They say they will allow for hanging But my Cellulars were Exactly the measurement I gave them

Price was so much better than other sites I have searched. Delivery time is reasonable and color selection is awesome! I love the blinds I received and they make all the difference in the look of our room. I am highly pleased.

We didn't look at the video and maybe the installer should have. They are up but it doesn't seem they are securely in place. He seem to have had a hard time getting them to snap. The installer has put of hundreds of blinds in the past.

From using the website to select a couple different products, through ordering to receiving the products, working with Blinds.com was easy and straightforward. I just wish we could have got them sooner.

This is my third order. I've had no problems ordering, arriving and quality has been good. This time thou the blinds sway in the windows. The rail does not seem to be a strong as my last order. These were single honeycomb and my others were double.

I had ordered 8 blinds for our church. When they came. I only received half of my order. I contacted Blinds.com. And they wasted no time at all trying to locate our blinds. They decided that the blinds had been lost in shipment so they began right away replacing the blinds that were lost. I couldn't have asked anyone to be more helpful than Blinds.com. I wi8ll never order any blinds from anyone else. Thank you from me and my church congregation. We are loving them. Thank you also for being so quick to solve our problem.

Web page was freezing up for a bit, but I don't' know if that was due to issues on my side with the internet.
When the blinds arrived I was surprised that even though I'd measured that the window had the required depth, the instructions that came with the blinds wanted slightly more space. Apparently this is because the number I was looking at on the website was the "minimum required depth" to install, but not the required depth to have the blinds entirely contained in the window well, which was the number on the instructions that came with the blinds. This isn't a huge problem, but it could have been clearer.

Website makes it extremely easy to choose the products I wanted and the purchasing process was streamlined and very efficient. Installing was easy, instructions were accurate. Bought previously for old windows, so already knew I would have a good experience,