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Blinds.com has a rating of 4.4 stars from 2,467 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Blinds.com most frequently mention customer service, great quality, and window coverings. Blinds.com ranks 2nd among Blinds sites.
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126,084 reviews
Very good experience ordering & receiving. But, one of the 8 blinds I ordered has already broken. A string at the top broke and now I cannot open or close the blind. I plan to call customer service to see how I can remedy this problem. Also had to go & buy stronger screws, as the ones I received with my order strip out and are useless.
I ordered these higher-priced blinds because a representative assured me they would fit my doors. Unfortunately, upon arrival, I found they did not fit. After reaching out, I was informed that the only suitable alternative was a significantly less expensive option—approximately $1,000 less. I then requested a refund for the price difference, as the original recommendation came from a Blinds.com representative and led to this error. However, I was told that no refund would be issued, even though the mistake was on your team's part. This experience has left me disappointed and hesitant to rely on your team for accurate product guidance in the future.
Previously, I ordered two very large inside the frame blinds (measured correctly!) for my house and they were fine. I recently ordered a blind to go in my RV that had to be a specific width. I filled out all of the pertinent ordering information on the website but they made the blind too short. And unbeknownst to me their sure fit guarantee is only applicable for 30 days. So I went through their warranty blah, blah, blah, sent photos, etc. And of course, they refused to honor the warranty. They told me what they sent me was what I'd ordered and I needed to review their measurements instructions So no honoring the warranty whatsoever. Needless to say I'll be ordering from another company moving forward.
Products used:
Previous blinds
Date of experience: February 19, 2024
Always happy with the product I receive. Blinds.com makes it easy, affordable and stylish! We don't choose the high end finishes but they look nice anyways.
Date of experience: March 18, 2024
Got what I wanted, except one is about 3" long. Was the shortest offered for that width. Other than that, I'm happy with them a d work good so far.
Date of experience: April 11, 2024
I'm a repeat buyer. The only improvement would be to have better picture examples of the materials. I'm trying to pick out a roller shade and the pictures of the colors are not very clear.
Date of experience: March 30, 2024
I purchased outdoor Coolaroo shades for my porch thinking I could hang them and found out after I would not be able to. Due to their policy the blinds were non refundable. Jessica was able to look into further and came up with a solution. I was so grateful that she took the time to hear my situation and assisted me the best way she could. I so appreciated it!
Date of experience: February 28, 2024
I had been trying for months to purchase or order mini-blinds and the websites are difficult to maneuver or they don't have blinds in the size that I needed. I will be back here time and again.
Date of experience: April 1, 2024
I've been putting this off because I thought it was going to be a lot harder to figure out sizing. But this was such an easy shopping experience. I wish I'd done it sooner. The blinds are beautiful and the installers installed in 20 minutes. I do wish the website did a better job of showing light blockage. I probably would've ordered different blinds.
Date of experience: February 17, 2024
I love blinds.com! Easy to order, excellent customer service, easy installation! We have used their service for several years now and every order our experience and expectations have be excellent. Only one time was the order incorrect due to my size entry error, and the sent the correct one out immediately. Customer service was very helpful with ideas for which product to use in our new home with custom windows.
Date of experience: February 25, 2024
We LOVE blinds.com it is so easy to use. All of our orders are made correctly, beautiful craftsmanship, and quality!
Date of experience: November 26, 2022
Very easy to maneuver website online. Great site, fast service as well as delivery. Love the window treatment. 10+++. Lots of colors to choose from and the promo offered was a big help with the cost.
Date of experience: March 25, 2024
I love shopping with Blinds.Com. I'm a repeat customer. Every blind in my house is from Blinds.Com, as well as the privacy screens on the screened porch. All fit perfectly, and have lasted for years. I've only changed blinds due to changing the color scheme. I would never shop anywhere else for window coverings.
Date of experience: February 13, 2024
I've always had a good experience with Blinds.com. Every room in my house has your blinds!
Date of experience: November 25, 2023
Good instructions for measuring and easy order process. All blinds fit perfect. I will use Blinds.com again. Great company.
Date of experience: April 21, 2024
Gat product. High quality. Easy to install. Completely satisfied with my purchase. Will use blinds. Com for next purchase for sure.
Date of experience: April 18, 2024
Pictures accurately reflected the item on line. Information re sizing was accurate. I custom ordered my blinds- they are perfect!
Date of experience: April 20, 2024
Site is easy to navigate. Choices and upgrades are clearly explained and transparently priced. It is totally seamless to add another window once you've built the first.
Date of experience: March 24, 2024
Customer service very helpful. Part has yet to be used - don't know if it works. This is irritating to have to write more than I did.
Date of experience: April 9, 2024
So many options! Site is easy to navigate! The advisor answered my question quickly and suggested an appropriate option for what I am looking for.
Date of experience: April 8, 2024
It was easy to navigate the website and place an order. The samples arrived quickly and were very helpful in the decision making process.
Date of experience: April 18, 2024
I needed a new blind but didn't want to spend hundreds of dollars. I got a terrific Roman shade for around $100 that looks nice and provides privacy. I wish it was a bit thicker and perhaps a nice fabric, but it is perfectly fine.
Date of experience: February 24, 2024
Bought blinds on this sight before and my Husband and I love them. Easy to install and easy to use. The material is very good quality and looks great on our windows.
Date of experience: March 27, 2024
Fast and friendly user sites and my clients were happy and satisfied. I'm a repeat customer and use blinds. Com as a vendor. Happy with the all around service
Date of experience: March 26, 2024
Customer service agent, Terry provided me with excellent customer service and explained our options regarding exchanges.
Date of experience: April 18, 2024
I ordered a lot of blinds form them and one was 3 inches short. Not from a mismeasurement on my part. To get a replacement for the blind they made me hang it back up, take a photo with a measuring tape next to the improperly cut blind. It was annoying because the house I bought it for was 30 minutes away so I had to spend 30 minutes driving there, 15 minutes hanging and photographing, and 30 minutes driving back for an error on their part. I asked them if I could just send them back the blind and they measure it and they said no.
Date of experience: March 1, 2024
They were easy to order. The size fit perfectly, color was good & easy to install. I would highly recommend this company. The price was acceptable too.
Date of experience: March 25, 2024
The blinds are excellent and a good price. I originally had the insulation in Denver, NC scheduled with JP Installers but that appointment was canceled without letting me know. The appointment was rescheduled for a week away and on the day of the appointment they canceled once again and set up another appointment for another week away.
Both Blinds.com and the installers are unconcerned about the time this is taking. The installers let me know that they were the only company in Denver and so they could behave however they wanted without repercussions. If you live in this area I strongly suggest using another company to both purchase blinds and to have them installed.
Date of experience: February 27, 2024
Great customer service, blinds are well made. Would highly recommend. I initially ordered wrong size, it was no problem I was given correct one at no additional charge. Thank you.
Date of experience: March 16, 2024
Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.
I am so sorry to hear that you are having fit issues with your blinds. I would love to look into this further. Please note that our 3-year warranty covers manufacturer defects only. We also offer a 30-day SureFit Guarantee (https://www.blinds.com/surefit) that covers up to 4 items, per household, per lifetime. No worries though, I am here to help. Please email me at socialcare@blinds.com with your order number and details of any changes needed. I am happy to look into this right away. -- Jessica N