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Blinds.com has a rating of 4.4 stars from 2,456 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Blinds.com most frequently mention customer service, great quality, and easy installation. Blinds.com ranks 2nd among Blinds sites.
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126,036 reviews
Satisfied repeat customer. Ordered several shutters over a year ago. Everything works great. This order, I misplaced the hole plugs and could no longer find it. Can I order 10 pieces of plugs. Thanks.
I ordered these higher-priced blinds because a representative assured me they would fit my doors. Unfortunately, upon arrival, I found they did not fit. After reaching out, I was informed that the only suitable alternative was a significantly less expensive option—approximately $1,000 less. I then requested a refund for the price difference, as the original recommendation came from a Blinds.com representative and led to this error. However, I was told that no refund would be issued, even though the mistake was on your team's part. This experience has left me disappointed and hesitant to rely on your team for accurate product guidance in the future.
They were very pleasant to deal with. We couldn't have asked for more. I would use them again and recommend them to friends.
Date of experience: April 1, 2024
Easy instructions to follow for measuring. Very detailed and order recieved fit perfectly. Absolutely love the quality of the blinds and visual from inside and out.
Date of experience: March 9, 2024
It didn't take too long. I just had to go back and forth a few times to see the differences among the specific items.
The blinds look good. The only drawback is that they are heavy and don't pull up all the way, thereby blocking the view of the outside.
Date of experience: January 2, 2024
I bought these blinds and they were levelor brand not cheap yet these seem cheap, flimsy and lacking the standard craftsman ship of previous levelor purchases. I am not happy with the quality at all.
Date of experience: March 12, 2024
I've done business with this company in the past. Their website makes ordering soooo easy. And the customer service was excellent when I needed them several years ago. I bought Bali because the lifting system is quieter and more sturdy than the house brand.
Date of experience: January 10, 2024
The order process was easy. The product colors represented on the website were dead on when i received my order. Easy to navigate website. Easy to make selections.
Date of experience: March 7, 2024
Great excited to get the blinds! Recommend by relative and sampled before ordering. Great service And proud to be an American. Thank you for your quick service and quality.
Date of experience: March 6, 2024
Clerison, our sales associate/support person was extremely helpful and followed up with us through a 3ish month process of trying to figure out what blinds we wanted and was patient as we waited for a sale. We love our new Roman shades, they are elegant and classy, and very much worth it!
Date of experience: January 24, 2024
Easy to do business and great sales instructional guide. Grant customer support did a good job at assist me with a small issue I experienced online.
Date of experience: March 19, 2024
Shade is very nice. Installation instructions were very difficult to understand. Tension reel for bottom of chain pull broke during installation. Balance instructions were unclear.
Date of experience: March 5, 2024
I called and spoke Steve Sinclair and he was amazing! I felt valued…like I was the only customer which I know I wasn't, but the level of care I received was amazing. I would highly recommend this company for any window cover needs.
Date of experience: February 4, 2024
Will order from this again. Very easy sight to order from. Love my blinds, and good customer service.
Date of experience: April 1, 2024
Easy to design. Efficient, was exactly what I needed. Great service.
Would highly recommend using blinds.com
Wish they could install
Date of experience: April 1, 2024
Blinds.com offers a n excellent selection of window covering products. The customer service is excellent, and especially "Trent" (my advisor) is exceptional at his job.
Date of experience: February 20, 2024
Thank you to Trent! He was a great help, and so professional and pleasant too.
Date of experience: November 18, 2023
I've purchased from Blinds.com previously & have always been happy. I did not give 5 stars because I realized I really do not like the push up & down option as opposed to the dr's string on the wood blinds. The blinds seem to be slightly off kilter as a result.
Date of experience: January 8, 2024
I wished I'd done this ten years ago, before I ruined my furniture. Great price, well packed. Will be buying more. Thank you.
Date of experience: March 17, 2024
When time to order - design consultants are very nice.
After installation - need to talk to customer service and my issues were not addressed.
I talked to customer service reps twice.
First person ( customer service) sent me email not related based on reported issue. It is related to new project which is totally incorrect. She also told me that I can see her name in email but I got no reply email address and do not see person name of customer service.
Window blinds- at bottom not closing so remained opened…
Roller shades- measurement was not correct so my regular shades are not covering whole sliding doors. Two roller shades for sliding door- one is installed on wall and one is on top part of the frame due to short shades. Incorrect measurement.
Tip for consumers:
Please do not use blinds.com product as poor products plus poor customer service support
Products used:
Window blinds and roller shades
Date of experience: December 20, 2023
Site was easy to use. Purchase came quicker. Fair price. Good quality. I have purchased similar ones before and reordered similar blinds.
Date of experience: March 17, 2024
I input the wrong measurements in my online order, but Blinds.com sent me new shades - no questions asked! I was amazed! And the customer service representative could not have been more gracious.
Date of experience: February 15, 2024
Date of experience: July 19, 2022
Date of experience: January 2, 2022
I own a resort and go through cheap mini blinds quite often so I do not expect them to be high quality or last very long. What I do expect is to get a consistent product. The frame size changes throughout orders along with completely different mounting brackets. So everythime these cheap things need replaced you have to change mounting brackets and put more holes in the frame. Also have ordered dozens with valance and never received valances.
* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 21, 2022
So easy to pick type, color, measurement (great instructions) and order process. Great quality! Thanks very much!
Date of experience: March 22, 2024
Date of experience: December 29, 2023
Our new blinds are beautiful and just what we wanted! Fifty six more characters to reach the requisite one hundred and submit this review.
Date of experience: March 17, 2024
Just so easy to order, easy to install, and they look great! I will be ordering from blinds. Com next time I need them!
Date of experience: March 28, 2024
Date of experience: January 8, 2024
I purchased a blind wider than typical. It ought to have been packaged differently that the typically sized blind. It was not packaged with product protection in mind. The blind was delivered bent in the middle. Blinds.com sent me a replacement blind free of charge. The replacement blind also came damaged. This is only my second order from blinds.com and my last.
Date of experience: May 29, 2023
Hi George. I am sorry to see that your blind was damaged in shipping. I can imagine that this is frustrating and I apologize for the inconvenience. I see that you have spoken with our Customer Service Team and we were able to get this damaged blind replaced for you! If there is anything that I can do to further assist, please reach out to me at socialcare@blinds.com. I am happy to help! -- Jessica N
Not terrible. Biggest problem was identifying cute trendy COLOR names into actual identifiable colors. Blueish? Brownish? Greyish? Hard to tell.
Date of experience: April 5, 2024
Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.
Hi Monty. Thank you for taking the time to share this feedback. I sent you a message regarding your previous orders. I apologize for any confusion. When placing an order, if you want to ensure you are ordering the same product as before, please reach out to a member of our Design Team at 800-505-1905, option 2. As a free resource, they can pull previous orders and help! -- Jessica N