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Blinds.com has a rating of 4.4 stars from 2,456 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Blinds.com most frequently mention customer service, great quality, and easy installation. Blinds.com ranks 2nd among Blinds sites.
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126,039 reviews
Satisfied repeat customer. Ordered several shutters over a year ago. Everything works great. This order, I misplaced the hole plugs and could no longer find it. Can I order 10 pieces of plugs. Thanks.
I ordered these higher-priced blinds because a representative assured me they would fit my doors. Unfortunately, upon arrival, I found they did not fit. After reaching out, I was informed that the only suitable alternative was a significantly less expensive option—approximately $1,000 less. I then requested a refund for the price difference, as the original recommendation came from a Blinds.com representative and led to this error. However, I was told that no refund would be issued, even though the mistake was on your team's part. This experience has left me disappointed and hesitant to rely on your team for accurate product guidance in the future.
It was mostly straightforward to choose the sizes, the price was right, and the install was easier than last time. Would use them again.
Date of experience: March 30, 2024
Robert was very helpful and was able to order what I wanted. The product was great. I've ordered before and did not hesitate to order again.
Date of experience: March 29, 2024
The promotion gave us the opportunity to order theses shades. The process for measuring and ordering shades was straight forward and logical in sequence. We will make final comments when we receive the order.
Date of experience: January 18, 2024
Lots of choices and good instructions on measuring. Free samples to decide on colors is a real plus to take out the guesswork.
Date of experience: March 21, 2024
We loved it the first time around we bought for another room hoping we would have double success and we sure did. So easy and we absolutely love we always go to blinds.com
Date of experience: February 28, 2024
While there are many companies that provide the same or better product, we chose to go with blinds.com and ordered three (3) shades for our family room because of the delivery they promised.
Unfortunately the blinds were nearly a week late without any prior notice or a simple apologies.
Also, the cords are TOO short; every time we want to raise or lower the blinds we have climb over our couch to reach the cord.
I communicated the issue (via an email) to the individual who took our order but NEVER received a call or receive an email to resolve the issue.
So, i would be very careful when ordering blind/shades or any windows covering from blinds.com
Tip for consumers:
nope
Products used:
shades for windows
* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 24, 2023
Nice Website easy to navigate. Very helpful customer service on the phone. With no knowledge of window treatments they were able to ask the right questions and get me exactly what I wanted.
Date of experience: February 10, 2024
Steve and Michael were great to talk with to inform me of any detail questions I had.
Thanks guys!
Glenn
Date of experience: March 15, 2024
Ordering via website is easy and trouble free. The blinds fit perfectly and installation with the supplied hardware & screws was straight forward all that is needed is a power drill, a measuring tap and common sense! Binds look great and are lighter in weight that the wood blinds that they replaced.
Date of experience: January 2, 2024
The shades I ordered were really nice, fit perfectly but the installation was hard to figure out. We finally got it and it makes the bathroom really nice.
Date of experience: February 28, 2024
Date of experience: January 14, 2024
The site is easy to navigate and there are considerable discounts available.
Everything is easy to find and easy to understand.
Date of experience: March 29, 2024
We ordered our blinds & installed them in March. They began to slant in July, string broke completely in August. Contacted customer service, sent 3 pictures as proof, have received no response of any kind for 9 days. The 3 year warranty appears to be bull$#*!.
Products used:
Blinds
* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 25, 2022
Hi Erin. I am so sorry to hear your blinds have broken and you are still in need of assistance. I would love to help. Please send me an email to socialcare@blinds.com with your order number and the photos. I am happy to look into this right away! -- Jessica N
Love our blinds, just wish they weren't so expensive. I enjoyed receiving the samples as it helped visualize what I was buying.
Date of experience: March 19, 2024
Receiving the samples really helped to visualize if we would like the product or not.
Date of experience: February 2, 2024
I received my roller shade and the product looks decent but as I was unwrapping I seen little black broken plastic pieces all in the bubble wrap that ended up being broken pieces of the snap on end caps. The valance metal is scraped and chipped also the valance fabric is coming off a little bit on the corners and there a few creases in it. I've been trying to contact them but their website says they are not taking emails, I emailed them any way and got no response. Then I tried calling them and the first thing the menu says is press 1 to track your order then they immediately hang up. I've tried multiple times and got the same thing. Now I don't know what to do. Hopefully this review grabs there attention.
Products used:
Was not able to properly use the product yet because I can’t install the roller shades with out the end caps that came broken.
Date of experience: August 8, 2023
I'm so sorry you've had such a frustrating experience and weren't able to get through to our team. Please send our team a message at SocialCare@blinds.com with your order information and we look forward to resolving this for you! Please also include details on the email address you previously used to try and contact our team. -- Blinds.com Social Care Team
I would highly recommend blinds.com to customers. The blinds were beautiful and really complimented our kitchen and dining room. When one set of blinds didn't fit correctly they gave us a new set for free without questions. The customer service was courteous and helpful.
Date of experience: June 11, 2022
Second time we have bought blinds and the support and prices are always outstanding. Thanks again for the sake
Date of experience: March 25, 2024
Awesome sale. Thanks
Date of experience: May 12, 2022
Helpful and quality product. Delivery time was also good. Color was just as I ordered and the fit is perfect.
Date of experience: March 25, 2024
I'm 78 yrs. Old and installed the (2) blinds by myself. The directions were easy to follow, and they look and perform just like I wanted them to.
Date of experience: March 25, 2024
Site is easy to use Site is easy to use Site is easy to use Site is easy to use
Site is easy to use Site is easy to use Site is easy to use Site is easy to use
Date of experience: March 28, 2024
Date of experience: February 3, 2024
Very disappointing! We purchased 7 roman shades; 4 out of the 7 are unusable. The roller mechanism on one is broken off, the roller mechanism on another has been screwed onto the blind's upside down (this will not allow us to roll up or roll down the shades). The other two have significant scratches on the sides of them and it looks like someone tried to touch it up with white paint…? I am very disappointed. I would suggest purchasing from another company. We spent quite a bit of money and I was expecting, at the very least, blinds that are functional.
* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 2, 2021
Easy. To purchase. Looks perfect on my windows,.,...,...,...
Date of experience: April 19, 2024
Seemed easy, simple step by step through the ordering process. Just read. The how to videos are great! Simple and to the point. Easy up, works great! Wife loves them!
Date of experience: February 28, 2024
Both men who worked here were courteous, very clean and careful in my new home. The installer even let me know my cat has sneaked into the garage
Date of experience: March 13, 2024
I need someone to install the parts that you replaced. I can't do this on my own. Please let me know how to resolve this.
Date of experience: March 24, 2024
Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.
Hi Matt, I apologize for any inconvenience the delay with your order may have caused! All shipping estimates are based on the average production time of recent, similar orders, but unexpected things can happen that either speed up or delay the production.
To comply with industry safety standards, most corded products have a cord no longer than 40% of the ordered height of the blinds, but I can understand how this might not be ideal for all situations. We do want all customer to be able to use and enjoy their blinds, which is why we offer a 30-day Satisfaction Guarantee in case something is not quite right. More details are available here: https://www.blinds.com/satisfaction-guarantee
Please feel free to reach out to our Customer Service team if you wish to discuss other products or solutions that may work better for your needs, at 800-505-1905 (option 3) or via Live Chat. We are happy to help! - Austin L