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Blinds.com has a rating of 4.4 stars from 2,452 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Blinds.com most frequently mention customer service, great quality, and easy installation. Blinds.com ranks 2nd among Blinds sites.
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126,033 reviews
Satisfied repeat customer. Ordered several shutters over a year ago. Everything works great. This order, I misplaced the hole plugs and could no longer find it. Can I order 10 pieces of plugs. Thanks.
I ordered these higher-priced blinds because a representative assured me they would fit my doors. Unfortunately, upon arrival, I found they did not fit. After reaching out, I was informed that the only suitable alternative was a significantly less expensive option—approximately $1,000 less. I then requested a refund for the price difference, as the original recommendation came from a Blinds.com representative and led to this error. However, I was told that no refund would be issued, even though the mistake was on your team's part. This experience has left me disappointed and hesitant to rely on your team for accurate product guidance in the future.
Purchased several blinds from blinds.com and today we noticed that the string on one had frayed and broke rendering the shade inoperable. When examining the string on the other end, I noticed fraying in two locations. The warranty is for 3 years and I missed it by 2 months. I understand a businesses cannot warranty an item for life, the rules are the rules, but the reality is that, when asked I could not in good conscience make another purchase or give referrals due to poor string quality. I expected more than a 3 year life on a $283.92 blind. I should mention that my other shades are not fraying and that their product is very nice. The customer rep was also very nice, maybe we just got a bad spool of string for that one shade. If we were to purchase again I would monitor the string and look for fraying prior to end of warranty.
* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 20, 2023
Greatly priced and delivered timely. Size custom blinds came in at were 1/2 shorter which resulted in a gap inside the window frame. Wish it was exactly sized as specified.
However we made it work.
Date of experience: February 6, 2024
I ordered from you recently and am so impressed with the quality of your products! I will buy more!
Date of experience: April 7, 2024
I placed an order for Sheer Shades with Blinds.com and the price I expected was not what ended up on my invoice. When I mentioned this in my review, someone got back to me with a response that clarified my purchase. I used the wrong promo code so they changed it and saved me over $1,000. Excellent customer service.
Quick response to my concern and explanation of what happened.
Date of experience: November 14, 2023
The price as I was shopping ended up at $505.55, but when I went to check out it went up unexpectedly to over $800 per shade. This will be the last order I submit to Blinds.com and will tell others to beware of the switch at check out. If I didn't need these blinds to match others I purchased, I would not submit this order.
* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 12, 2023
Carlton is the best! He made this purchase easy and efficient. I'm looking forward to my next purchase!
Date of experience: March 13, 2024
Measuring was easy, entering the measurements were easy. The fit was great, love the look of these shades in our bedroom. They were easy to install. The hardest part was the lovely choices we had to choose from.
Date of experience: January 10, 2024
Very pleased with how easy it was to customize and order the window coverings. I will definitely order from Blinds.com again.
Date of experience: March 11, 2024
We were so so pleased with the service from placing the order to the blinds being gorgeous. We went after installing them with fervour and excitement. Then we realized there were not nearly enough brackets included to hang even half of the blinds. The manufacturer took a couple weeks to get us the rest of the brackets. In the meantime our house was torn apart with half the project done. Such a small matter but it was a downer. If they would have just shipped the brackets immediately it would have really helped us out.
Date of experience: January 3, 2024
The blinds arrived ahead of time, measurements were accurate, all hardware included. The blackout blinds make a huge difference and mean we don't need to use curtains except for decorative purposes.
Date of experience: February 3, 2024
Like the blinds, shipping could be a little faster, but that's not a deal breaker
Date of experience: May 11, 2023
Date of experience: April 20, 2023
I placed an order on 11/13/22 and received a portion of my custom order within weeks while the balance remained "In Production" for 13 weeks. Initial delivery was estimated to be in Mid-December and it is now the end of January and only claims to have shipped yesterday because I called to cancel the order. Website still claims it is in production and customer service rep would not email me with the ship confirmation. Not truthful and not honest in their representation of facts. Unless you have unlimited capacity to wait for them, I would steer clear of this organization.
Tip for consumers:
don't use them unless you have unlimited time to wait. all orders are custom
Products used:
custom blinds
* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 31, 2023
Hi Laurie. Thank you for taking the time to share this feedback. I am so sorry to hear that your Woven Wood Drapes are taking longer than expected to arrive. I can imagine how frustrating this must be. I would love to help. I sent you a message regarding your order. I sincerely apologize for the inconvenience this may have caused. If you have any questions, please reach out to me at socialcare@blinds.com. I am happy to help! -- Jessica N
I found just what I was looking for and the size I needed. I went online to the nationally known "big" stores but they didn't have what I needed. So I found Blinds.com, they had what I wanted and ordering was easy!
Date of experience: January 9, 2024
Ordered samples which were free. That made it easy to decide. Ordered blinds was simple, glad there was a New Year's sale. Order arrived when stated. Installation was easy. They look great!
Date of experience: February 15, 2024
Date of experience: January 1, 2024
Easy to order, but disappointed that the no cord lift option was not available on the two 16" wide blinds.
Date of experience: March 10, 2024
Date of experience: May 27, 2023
Ordering was easy. Shipment was on time as/when promised. The material is thinner than I anticipated but they work just fine. We are satisfied.
Date of experience: March 10, 2024
They did not release my order for 18 days after I made my purchase because the manufacturer had a simple question about one of the blinds out of 23 that I ordered. They did not call or notify me about this until I called them to check the status of my delivery!
So after lying to me that the order only takes 2 weeks to be delivered, it was delivered after 5 weeks and now I have to wait another 3 weeks for them to come and install the blinds!
All they care about is getting your money and the service after is terrible.
Date of experience: December 7, 2023
Blinds that stay up are fine had three window blinds with no cord pull didn't stay up look bad they are remaking them which was no problem can not tell of success yet.
Date of experience: February 19, 2024
Great customer service. Very helpful throughout the entire process. They assisted with the placement of my order and any questions I had.
Date of experience: March 9, 2024
I placed a large order (blinds and shutters for whole home) at the end of May for our summer home. After I paid, they called to say the pro install and measure service was not available in our area, I said fine, just go with the blind and shutter orders and we will self install. I then heard nothing. Website kept saying order was in production. Finally reached a person who told me the order was never "released to the vendor." No recourse. Now I'm looking at an August delivery date if I'm lucky. We may not even be here to accept delivery of the shutters. SEVERAL thousand dollars for a product that I cannot even install for six months now, assuming I can even arrange for delivery of the shutters since freight delivery is required.
* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 12, 2023
Easy to use site! We have used them before and always satisfied with the service and quality. Also it's a reasonable wait time. I find the prices very competitive.
Date of experience: February 3, 2024
Easy to follow on how to take measurements. Ordering process was simple. From start to finish, the process was simple and timing could not have been better from ordering to receiving. Thanks.
Date of experience: February 25, 2024
Repeat customer. Those blinds are still great after 12 years. Buying more for a new condo rental property. Eleven more characters
Date of experience: March 15, 2024
I bought a small blind for a window next to my front door. After 15 days it finally arrived and it was 3 inches too long. Plus the cords were tangled inside the mechanism which made the slats hang at an angle. The slats also do not rotate at all. If I try to rotate them, they simply pull up on one side or the other. I called and was told that I would have to take them down and get into the cord mechanism and untangle the cords myself. Very disappointed in the customer service and the quality of the blinds. The customer service rep kept telling me to try to "lift" the blinds but blinds this size do NOT have a "lift" capability - not by hand or by string. Will keep the crooked blinds as I can't find that size any where else, but would NOT order from this company again.
Products used:
blinds
* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 10, 2023
Hi Michael, thank you for taking the time to send feedback. I'm sorry to hear our Customer Service team was unable to help resolve your concerns, but I'd be happy to step in and help! We can certainly correct any defects or errors made on our side. Please look out for an email from us as we'd like to look into this further. - Austin L
Remote controlled blinds purchased, delivered in time frame as promised. Easy install, look terrific.
Date of experience: March 25, 2024
Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.
Hi Tom. I am so sorry to hear about the defective cording on your product. While our standard warranty is good for 3 years. We'd still love the opportunity to look into this further and help anyway we can. Please send us an email at socialcare@blinds.com. We are happy to help!