Blinds.com

I purchased 2 roller blinds online 1/19/21 and they arrived 2/21, one of them without hardware. Called, and was told they would expedite shipping the hardware clips. 5 weeks later, the the clip arrived to hang the shade. Once they were out of the packaging, I noticed that the plastic grips were different and one of the grips was broken. Called again, still not resolved. "Need to call the vendor and get back to you." I've ordered from them in the past, but will not again. Blinds.com has completely lost my faith and confidence.

We are a first time buyer with this company. Their house brand blinds we received were not the same size as what we ordered (too narrow) and stuck out to far from our windows. The website does a poor job explaining this. Just got off the phone with them and they only exchanged 4 out of our 6 blinds we purchased. Had to purchase 2 more. Be careful because they have very complicated and hard to understand return policies. We will not use them again.

I received what I ordered, but didn't care for the cheap chain, or the valance, which had the fabric that covered the valance, but they put a cheap rubber trim on the top and bottom of the valance which makes it look very institutional. This trim is not visible on the pics on line when you place your order, so it was a surprise to see this plastic trim. I called to have them remade, since they offer the "satisfaction guarantee" with cordless, and with a different valance...but they don't apply the same discount for the changes and wanted to charge me $254.00 for EACH valance alone. The blind didn't even cost that much...and $134. EACH for cordless - They wanted $776.00, when I only paid $360. For both blinds! I asked why they don't just give you the same promo, but she said that's not how they do it...

I ordered some woven wooden shades to replace some old white plastic shades in a room with lots of windows. What a difference! I love the natural look and they allow in just enough light while blocking out the evening glare when the sun starts going down. They are beautiful and functional. I am very pleased. Also, my husband was happy that they were easy to install.

A lot of great blinds to choose from. I am very pleased with my blinds.
The color choices were great - a lot of colors as well as styles.
Shipping was pretty quick.

I dealt with a salesman who does not even know his product. His name was Chris, and he made countless misleading statements and claims. My advice is to go somewhere else to buy blinds. Know your product and show some integrity young man or go work at Home Depot. The supervisor or whoever he was, sheepishly apologized for this mans handling of my order but he was spineless also.

Easy to navigate and order. Repeat customer. Would definitely recommend. Beautiful Roman shades, for primary bath, front door and exercise room. Love them all!

Everything was easy to use, no issues, quick service. Would buy again when needed. The selection is also good.

Ordering was quite simple, as I experienced before. However, delivery was a nightmare. Tracking was a joke. I ordered seven shades, to be delivered in six boxes. I received one, a week later the next two. After two inquiries via online chat with the representative, and a full four weeks later, I received the remaining three boxes. I was told that the delay had something to do with customs. But I find it interesting that having been shipped all the same day, why they were delivered over the course of five weeks. Tracking the packages lagged behind from 5 to 7 days for current information. I will not be ordering from blinds.com again.

The representative I had an online chat with was courteous, and as helpful as he could be. He didn’t know anymore about why the delay happened and I did.

I ordered 6 blinds from Blinds.com, one of the blinds was about 1 inch short. I called to get the issue resolved, they had me take pictures showing my measurements, which were correct. They still refused to replace my blind unless the claim was filed as a mis-measurement putting the blame on me. Im really disappointed they want to fight you on their advertised guarantee. I would not recommend buying from this company.

I am so impressed with this company, their product and their customer service! Not only have they been incredibly helpful during our renovation process, their blinds are excellent quality, look beautiful and when we encountered issues with our contractors tossing some parts out by accident, blinds.com replaced the parts with no hassle or questions asked. I have recommended this business to several friends and business associates and will continue to use their product for future properties and projects.

One blind was supposed to be delivered on a Friday but did not arrive until 6:30 pmon Saturday. We had to cancel our whole weekend plans. Not happy.

If you buy any blinds here just make sure that you get them all installed within 30 days. They made my blinds too wide to fit my window openings but because I didn't get them installed within the 30 day window they say there is nothing they will do other than take my order for new blinds. No thanks

They had the shipping label in the system (i could see it via Fedex's portal) for a week before they indicating the item was going to be delivered on October 6th... but they don't schedule the install until the blinds arrive. So now I have my blinds, paid for installation, and have to wait another two weeks. Its a complete waste of time. How are the actual blinds? Don't know, ask me in another 2 weeks.

Repeat buyer. This order one of the blinds was defective. Amber in customer service asked me to send pictures to a link she sent. She stated it may take a week to get the manufacturer to reply. That was six weeks ago. Several e mails to Amber no response. So buy with caution the customer service is horrendous

Ordering ease has been improved since my last order about 2-1/2 years ago. This order went much easier and faster. The only reason I am not giving this order 5 stars if because the draperies were made with 7" returns instead of the industry norm of 5". The center overlap was also made at 7". I would like someone to explain why this was done.

The remote control is difficult to use. It moves the blinds open and closed too quickly. I have to use both the open and close buttons repeatedly to achieve the setting I like.

Disappointing. As we were getting ready to hand the 5 sets of blinds we ordered and received, NOT ONE of the blinds came w/ anything to hang them with. My husband reached out, and it took 7 days to process the concern/problem, and we have since been told it will take up to 3 weeks to receive the "missing pieces" from our order. So we have to wait and wait. Our order came in 2 separate boxes, neither of them had anything to hand the blinds with. VERY DISSAPPOINTED with the customer service side of things. Still cant say anything one way or the other about the blinds. We are still waiting to be able to hand them. :(

I ordered 4 blinds. One arrived in the box with a dent in the bottom rail. I have recommended to other buyers to unpack blinds and hang them up quickly when they arrive. Only while hanging them will the the defects and issues be evident.
Since damage was not reported within 14 days, I am stuck with crummy merchandise.
Also, the hardware fit so poorly, we used the hardware from our old blinds from a different company.

When I had a product issue, customer service (Morgan Crawford) refused to transfer me to a supervisor several times. I have rarely asked to be transferred elsewhere, but this is a first where they clearly state that the supervisor wouldn't take the call because the rep was more than capable of handling the call. Regardless of the quality of the products, shades.com will get my future business based on this one horrendous customer service experience.

Easy site to work with and great customer service with Chris by phone. Got samples delivered and had many choices to choose from. Blind was delivered in a timely manner and looks to be good quality.

Kevin from Customer Service was a huge help in answering my questions! Received them as I measured and ordered. They fit perfectly. Were easy to install (I did it all)! And they look terrific. All 22 windows!

I'd never seen a honeycomb shade that has both a sheer and a blackout shade in one shade. Genius! Great price too and quick delivery. It looks great and fits perfectly.