Blinds.com

The people (Megan)at blinds.com were a pleasure to deal with. I had a problem with one of my blinds and they could not have been more helpful. They sent me several troubleshooting ideas and when none of those worked they had the manufacturer replace the entire blind - and there were three blinds on one headrail.
I had purchased blinds from them before and hah been extremely satisfied and, after this experience, I will purchase from them in the future.
I highly recommend blinds.com

Tom Verney
Boiling Springs, PA

They messed up the order not once, but twice. First the width was wrong, so they sent a remake, but then the length was wrong. They said they would send a second remake and provided a tracking number, but I never received anything. When I called them, they blamed the carrier and claimed they cannot intervene because they are "not really the shipper" they are just the middle man. I am now trying to recover my $1,100 by disputing the amount with my credit card. Also 5 weeks have passed since I first placed the order and I am still without shades. If you like this sort of experience, order from Blinds.com.

You guys always rock this confusing order I had to make three phone calls for three different questions and you guys were just totally professional every time. Thank you. Very much a repeat customer

Ordering wad easy, the blinds arrived promptly. I made an error measuring and the blind was replaced and arrived quickly.

I am so please that I was able to get a great discount. Blinds are so expensive. I appreciated getting a free sample which was the deciding factor to purchase.

Fantastic company to do business with, we screwed up the measurements, totally our fault, had taken the surefit insurance, no questions asked blinds were replaced.

Easy and convenient! So happy with our blinds! They are perfect for our space. Arrived when they said they would and were exactly as described.

Really an easy way to order custom blinds! The website is so user-friendly and follow up with customer service was perfect. Everything went smoothly and fast delivery. Very pleased with the high quality and fit of the blinds. Great selection too. Highly recommend.

When I first ordered this blind, for some reason the width size reverted back to the default 24", when I needed 34.5 inches. I ordered a second shade and made sure the right size was showing on the final order page. The company has a guarantee that they will replace any blind that doesn't fit, even if it was not their fault. They actually refunded me what I had paid for the first blind, so I am very happy with the company and their customer service!

Easy to place order.
I wasn't expecting that the shutters would come and made in China.
The item was properly protected though and the quality is not that bad.
Thanks for the experience.

Almost two years ago to the day, we moved into our newly built home. We had ZERO window coverings and needed to move fast since we didn't want to do the sheets in the window thing. A couple of months before we closed, I had already started doing my research on the various window covering companies. Blinds.com won me over because for only $199 total, they would install all the window coverings in our home. We opted for roller shades and I measured all of our windows according to their instructions and ordered everything. Within a week after moving in, all the blinds arrived and within a few days later, our installers came. They installed everything perfectly. Fast forward to two weeks ago. One of our motorized automatic shades stopped working and charging. We didn't know what to do and thought we were going to have to pay for a replacement. We reached out to Blinds.com. They sent us an address to return the old motor to and within two days, they sent us the new replacement motor. Our automatic shade is now working as originally intended with no money out of pocket. Now that is customer service! After two years, no questions asked, they fixed our problem. I have no complaints!

Great Experience, I ordered via phone contact with a sales representative. Placed an order a day later and in less than two weeks I had my blinds. They were very easy to install and looked great. The valance cover for the top of the blinds did not fit properly, I called and spoke to a customer service representative who had the replacements out to me in less than seven days. My wife loves them and if she's happy, me casa is happy!

Ordered roller shades and received them but without some needed hardware. Customer service said they would ships the parts out overnight. Six days later the wrong parts came. Another call to Customer service and talking to a supervisor I was told they correct parts would be sent overnight. When I called back three days later I was told they would be there in 4 to 5 days. All they will say is "I'm so sorry this has happened" So a month later I still have no shades on my windows.

Blinds. Com is coming back to replace the valances. Pinnacle is the company they use and their installers originally were not that good but now a young man name Mauricio is really reinstalling the balances in the proper way.

I'm a repeat costumer and have your blinds in all of my rooms and patio door very satisfied plus damage return is a plus the material is quality and fashionable

Easy to use website, I was able to put them in the same brackets that were already attached. Since they aren't visible it work perfectly. Color I picked is perfect too!

Your site is very user friendly and my order was so easy to place. Your prices are also very good and I hope the quality is as good as my experience so far.

Step by step instructions were very helpful. I'm spending a lot of money and I was very nervous as my first vertical blind order. When I had questions I got answers easily and timely.

I ordered 2 blinds and discounts were applied. Once in the cart with the two I could not get my thirds blind. When I created a second cart with one more blind it gave less of discount. I paid 20 dollars more for the last blind. Company alerted. They took care of it and enlighten me as to what I did wrong. Recommend them highly.

They explained what I should have done and honored the discount. Happy.

Ordered at different times and I have had all good experiences. They fit well & delivered on time. Directions for the vertical cellular were a bit thin. Were supposed to be 'tensioned' at the factory but my husband (really handy) had to figure it all out and re-tension. They all look as expected - really professional.

Donovan was great! Patient and knowledgable. Customer Svc staff the same. I messed up on my measurements and they replaces with correct at no additional charge.

Worst experience I've ever had with any company! Took 3 months to get blinds, then they only sent 3 out of 4 and it took 3 calls and another 3 months to get the missing blind. On top of that the Valances were all cut different sizes and were all literally incorrect. Then to end my terrible experience I tried calling these clowns and had either wait on hold for 2 hours or request a call back that never came. Absolutely the worst company ever!

On June 27 I placed an order for two sets of blinds. About 2 weeks later I received my blinds but, the box was broken open and the blinds were damaged. FedEx wrote on the box "damaged in shipment" and returned them. The returned blinds were received on July 16. At that point my order status on Blinds.com changed to "In progress - check back soon". After about 8 days I started calling. The waiting times are several hours so I left a message for a call back. I missed the first two call backs. On July 27 I spoke to someone at Blinds.com. They said they did not know my blinds were damaged in shipment. They said it was my responsibility to call them and tell them this fact. It's been a month since I place my order. Now I'm told I have to wait 2 more weeks. So I went to their website to leave a review. Lots of reviews on their site. No place to leave reviews. No link. Which means... the reviews on there are ALL fake! Very poorly run company and, dishonest.