Blinds.com

It was east to place the order and there was a sale going on so we were able to get a discount. The blinds were delivered and everything was great except one of the wands was broken.

Shipment of the blinds took 5 weeks and when they (2) got here, one had several warning tags on it and no mounting brackets while the other had no warning tags but did have the mounting brackets. When I called Customer Service, they were great... many apologies and ordered the missing brackets right away. They say 7-10 days to arrive (no expedited service available). Overall a 3 due to customer service, but I'd rank them a 2 for shipping speed and sloppy packaging. For the price, I could've gone locally and would've had the blinds right away and missing parts could have been supplied on the spot. I don't plan on buying blinds online again.

The people (Megan)at blinds.com were a pleasure to deal with. I had a problem with one of my blinds and they could not have been more helpful. They sent me several troubleshooting ideas and when none of those worked they had the manufacturer replace the entire blind - and there were three blinds on one headrail.
I had purchased blinds from them before and hah been extremely satisfied and, after this experience, I will purchase from them in the future.
I highly recommend blinds.com

Tom Verney
Boiling Springs, PA

They messed up the order not once, but twice. First the width was wrong, so they sent a remake, but then the length was wrong. They said they would send a second remake and provided a tracking number, but I never received anything. When I called them, they blamed the carrier and claimed they cannot intervene because they are "not really the shipper" they are just the middle man. I am now trying to recover my $1,100 by disputing the amount with my credit card. Also 5 weeks have passed since I first placed the order and I am still without shades. If you like this sort of experience, order from Blinds.com.

If you can accurately measure your window opening, it's easy to then just pick a style and order it. Easy to follow, great selection

Really an easy way to order custom blinds! The website is so user-friendly and follow up with customer service was perfect. Everything went smoothly and fast delivery. Very pleased with the high quality and fit of the blinds. Great selection too. Highly recommend.

When I first ordered this blind, for some reason the width size reverted back to the default 24", when I needed 34.5 inches. I ordered a second shade and made sure the right size was showing on the final order page. The company has a guarantee that they will replace any blind that doesn't fit, even if it was not their fault. They actually refunded me what I had paid for the first blind, so I am very happy with the company and their customer service!

Big fan of Blinds.com and this purchase was as easy as the others. I've purchased many sets of blinds from Blinds.com and have always been very pleased. These were for our mountain house so we wanted something other than white so we picked maple with chocolate colored cloth tape. They completely changed the room and we're so pleased!

Great Experience, I ordered via phone contact with a sales representative. Placed an order a day later and in less than two weeks I had my blinds. They were very easy to install and looked great. The valance cover for the top of the blinds did not fit properly, I called and spoke to a customer service representative who had the replacements out to me in less than seven days. My wife loves them and if she's happy, me casa is happy!

Ordered roller shades and received them but without some needed hardware. Customer service said they would ships the parts out overnight. Six days later the wrong parts came. Another call to Customer service and talking to a supervisor I was told they correct parts would be sent overnight. When I called back three days later I was told they would be there in 4 to 5 days. All they will say is "I'm so sorry this has happened" So a month later I still have no shades on my windows.

Blinds. Com is coming back to replace the valances. Pinnacle is the company they use and their installers originally were not that good but now a young man name Mauricio is really reinstalling the balances in the proper way.

The cellular shades I ordered are quality, easy to install. One box arrived damaged and Blinds.com promptly sent replacements. I did not allow for a tile return on one window measurement and Blinds.com sent me a replacement for correct measurement at no cost and they tell you to donate or dispose of damaged merchandise at your discretion so there is no hassle to return.
I am extremely pleased with the shades and customer service! Highly recommend!

One box arrived damaged and a re-order was placed immediately at no charge and received within 1-2 weeks! Customer service agent was very courteous and helpful.

Ordered at different times and I have had all good experiences. They fit well & delivered on time. Directions for the vertical cellular were a bit thin. Were supposed to be 'tensioned' at the factory but my husband (really handy) had to figure it all out and re-tension. They all look as expected - really professional.

I ordered 2 blinds and discounts were applied. Once in the cart with the two I could not get my thirds blind. When I created a second cart with one more blind it gave less of discount. I paid 20 dollars more for the last blind. Company alerted. They took care of it and enlighten me as to what I did wrong. Recommend them highly.

They explained what I should have done and honored the discount. Happy.

Worst experience I've ever had with any company! Took 3 months to get blinds, then they only sent 3 out of 4 and it took 3 calls and another 3 months to get the missing blind. On top of that the Valances were all cut different sizes and were all literally incorrect. Then to end my terrible experience I tried calling these clowns and had either wait on hold for 2 hours or request a call back that never came. Absolutely the worst company ever!

On June 27 I placed an order for two sets of blinds. About 2 weeks later I received my blinds but, the box was broken open and the blinds were damaged. FedEx wrote on the box "damaged in shipment" and returned them. The returned blinds were received on July 16. At that point my order status on Blinds.com changed to "In progress - check back soon". After about 8 days I started calling. The waiting times are several hours so I left a message for a call back. I missed the first two call backs. On July 27 I spoke to someone at Blinds.com. They said they did not know my blinds were damaged in shipment. They said it was my responsibility to call them and tell them this fact. It's been a month since I place my order. Now I'm told I have to wait 2 more weeks. So I went to their website to leave a review. Lots of reviews on their site. No place to leave reviews. No link. Which means... the reviews on there are ALL fake! Very poorly run company and, dishonest.

The blinds are just right for what we need them to do - filter the sunlight that has been making it difficult in the mornings to use our computer because of the glare from the windows. The blinds arrived in a timely manner, were easy to install and fit perfectly. Thank you, Blinds.com!

Great selection and very good websitehappy with ordering orocess and the recieved product.
Well put together web page

I purchased a house that came with cellular blinds from blinds.com

The shades were good, but the mechanism on one of the shades happened to fail and it would no longer go up or down. The shades were still under warranty as it was only two years old.

Customer service wanted me to provide the order number and personal contact details of the previous owner of the house (it was not possible to get this information as a real estate agent does not disclose this) and then I'm later told that the warranty is not transferrable (which seems a bit odd is warranty for other products, such as an automobile are transferrable)

I am then provided information for replacement parts or to make a new cellular blind order, but the customer service cannot confirm to me that they can ship to Canada.

Certainly, I'm respectful of the procedures of a company but it's a little disappointing when a company does not stand by its product or when it's customer service cannot provide accurate information.

I purchased a cellular sliding patio door for inside my home a couple of years ago and it was perfect. Easy to order and quick shipping. I'll always use blinds.com for my home needs as they also have great service and pricing!

This is a follow up to previous review. Since posting here a few weeks ago, the company has reached out to me and has rectified the situation. My special thank you to Robin who diligently followed up on my past order. She has credited my owed balance for ordered shutters to the original cost as stated on blinds.com website and has looked into the ordering protocol on the website. I have one more window to cover with shutters and will be ordering from this company again. Thank you for looking into this matter.

Each time I went to change something I had in my cart, I had to enter certain fields over again, as if they went to a default setting. For example, inside/outside kept reverting to outside every time i edited my order, despite choosing inside several times.

Otherwise, everything else has been find so far.

The website is very clear in every area. Explanation is given throughout the transaction for piece of mind. The blinds arrived early and were packaged tightly and safely. The installation was explained clearly and the blinds fit and operate perfectly. They look neat and elegant. I could not be more pleased with my purchase!