Blinds.com

I originally left a note on my final purchase about my order. I was not expecting a response from Blinds.com (or thought I needed one). However, they wrote back to me anyway, which I appreciated enough. But they also volunteered a price guarantee policy they have and ended up giving me some money back. Totally unexpected but completely appreciated

Today I learned that the company is holding my funds and that they are being deceptive in their communication. I was told by Beatrice in customer service that the order is in customs, in Mexico. I called UPS and confirmed that UPS has never picked up the item from the Mexico city factory, ever. That means the company is deceptive about the product even being made and ready yet. Shame on you! I spent several hundred dollars on the blinds.

The shopping experience was wonderful. Steph helped me and answered questions for me several times both by email and phone calls. She is so professional, helpful and knowledgeable! I am very happy and satisfied.

I ordered these for my whole house in December and now am ordering for new Florida Room I am adding to my home. Very nice quality blinds. I really like the mounting brackets vs the end ones that typically come on blinds from other places.

We LOVE our window shades and they came faster than expected. The shades are so high quality! One box happened to ship separately so the customer service rep was quick to send me the details on that shipment so I could track it. Turns out it was arriving the next day

#1 Well packed for a long trip. #2 Multiple packages were well labeled for each window. #3 instructions are well displayed with how to install. #4 All windows were a easy fit. # 5 All shutters looked great installed. That's my 5 stars and I'm sticking to it.

After the instal one of the blinds they installed was not tracked evenly. I called the company and they said fix it yourself. Watch a video. They don't come back to fix their mistakes. They take you money and don't stand by their mistakes! Now my blonde are an inch off. Sides aren't even. I called five times and tried to get them to come back. I would not recommend them. Thru promise they will do everything until you pay.

I ordered several blinds from blinds.com recently.
One particular set was motorized, the only motorized set I ordered.
Incredulously, I got the blinds, put the blinds up, loaded the battery packs and low and behold... NO REMOTE!
So I call these people, and they tell me oh, you have to order the remote separately... What?
He ask me if I wanted to go ahead and order that... I got pretty frustrated, stating while the blinds are 15 feet off the ground, of course I want to order it!
Why on earth would you sell motorized blinds without a remote or a way to operate them?
How about a prompt if your going to stick to people as an extra charge... Before checking out mentioning that we noticed you ordered a motorized blind, Would you like a remote with that?
Nothing..

We ordered blinds for the entire house. The first few were shipped with no problem at all. It has been 4 weeks, and the rest are still listed as 'under production.' I have spent a total of 10 hours on hold the last three days. There is literally no way to get ahold of anyone.

Easy to measure with instructions and easy to order. I have ordered from blinds.com many times before and have always been very pleased with the quality. This time we were missing a minor part, the little 2-hook that holds the wand. I called the company and was told that I should receive the part within 10 days. We received it within a week. I am very pleased with Blinds.com and would recommend anyone needing window coverings to check them out!

Based on previous excellent results, placed an order for 5 plantation shutters on March 3rd, 2017 after much delay and a supposed remake they arrived. Three of the five fit extremely well and looked great, one was a complete disaster the other was a very sloppy fit.
Phoned to take them up on their 100% sure-fit guarantee which has turned into something akin to following Alice in Wonderland down the rabbit hole, pictures taken, template made with sizes shown and still waiting, the factory claims they need more pictures etc.
Recommend you avoid them as a vendor or if you chose to disregard this warning be prepared for a frustrating time, still waiting and factory still on hold.
Unhappy consumer with rising blood pressure.

Ordered two faux wood blinds for the two small garage windows. Arrived nicely packed, complete with requisite hardware and instructions. Installed easily, though
Then looked all disheveled, slats uneven, with gaps.
Studied the situation further, to discover that each slat groove at the bottom of
Every blade must be carefully aligned with the guild string. Unlike the expensive
Hunter Douglas blinds custom done inside the house, these from Blinds.com do not
Have the second string which holds slats in place.
Once each was sorted, the binds operate well and look even.
For what these are... an inexpensive solution... they are good value.

Bought some blinds for my back door but sadly they dont roll up efficiently, always goes to one side and now the borders are broken. I wanted to return them but a couple of agents including *******@blinds.com are not answering emails anymore.

I received our roman shades on Saturday (much earlier than anticipated) and were able to install them prior to a large party we were having on Sunday. What a wonderful surprise! And they were perfect - exactly what was anticipated. We could not be happier with them. I made an online appointment with their Design Consultant, Stephanie Boggess, and having the personalized assistance made a huge difference in making the experience a much more positive and confident one that going alone. I will never consider ordering again without consulting their personnel. Everyone I dealt with at Blinds.com from designer to accounting personnel provided top drawer customer service - prompt, courteous, knowledgeable and personal. I even got a kick out of the "Love, Blinds.com" at the end of each order communication. But I think that was so because I did feel the love.

I ordered 2 94" blinds. Both were slightly bent, but I was able to install them as directed. But, they are so hard to open & close that I don't know how long they will last before the pull cords break!
Do you have any suggestions to ease the tension on the pull cords?
Thank you

I had 9 roller shades made for my floor to ceiling windows. After going with the professionals measuring guide my shades are 4" too short! Blinds.com's offer to fix this is 4 roller shades made for free and 5 we have to pay for with 20% off lol. Screw this company! Bunch of scam artists preying on people. Manager says she'll call back and 6 days later nothing! You wouldn't believe the incompetent emails I've received... you've been warned.

Price is good but trying to reach CS is impossible. I wanted to know what final size of blind would be as I entered actual inside width. I don't see anywhere on your site where is says what you take off. Received the blinds packaged very well, install was easy, except for snapping on the balance. Wish they had include drywall anchors with the screws.

The order process was easy, the blinds arrived in a timely manner. And they fit perfectly!
Thank You!

This is an update to my previous review. The cellular shades are equal quality to any Top Brands. Unfortunately 2 of the shades I ordered ended up being to tight in a few spots due to my house is made of Slump brick. I really thought I had taken it into consideration. When I called Customer service for any kind of help she had me send pictures, had me measure the tightest spot and she reordered my blinds. This was all handled on one phone call. I really didn't think I would get new blinds. I read the policy later and was surprised and relieved they really do guarantee a proper fit. Thank You Blinds.com
(Old review) I am disappointed the only cellular blinds on sale for 45% were the more expensive Levolor. Which was still more than Blinds.com. I have purchased name brand from you before, I do hope your product is just as superior.

Excellent service, please see my review

Worst experience ever! Was so excited to receive my order. It took longer than expected but I understood with the unprecedented circumstances of COVID-19. The problem was, once I received my order, out of the 16 blinds, only one was cut to the correct measurement. I'm not sure how they could screw up so many measurements. Customer service takes forever to answer your call or fix your order. You would think because of their mistake, my replacement order would be expedited. Obviously, they do not take pride in customer service. Just another monopoly business model. So now, I'm not going to have blinds for another two months. Would not take a return, stole $1400. I was hoping to save some money by getting these and installing it myself but it's worth the money to use a different company to have them installed. I will never recommend this company to anyone else in our community. What a disaster!

Very difficult to contact customer service. When contact is made, agent hangs up before any resolution is made. Very hard to understand agent due to language issues. Cannot contact CS via email at all. Problems still not resolved after weeks of trying.

Your IVR hung up on me (or maybe Lisa Marie) on my first call. But then I tried one more time and spoke with Tiffaney. She made everything right and gave me the confidence to place my order.

I got a confirmation that my blinds were being made may 9. It's now june 17. Worst part is, they wont take emails, and they dont call back when you hold your place in line on the call. Just called, said they were closed. About 2 hours early, and 4 hours after they "held" my place in line. They had no problem taking my money, but cut labor for covid, destroying any hope for customer service and made the delivery times ridiculous. The only reason I gave them 2 stars, is because the last order went fine. I ordered 3 blinds. 3, and nothing fancy with them.