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Blinds.com has a rating of 4.4 stars from 2,432 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Blinds.com most frequently mention customer service, great quality, and easy installation. Blinds.com ranks 2nd among Blinds sites.
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125,978 reviews
I don't want to leave a review but they won't stop emailing me until I do. And now this isn't long enough so I'm typing some more. This is ridiculous. I like the blinds u til this whole circus started
I ordered these higher-priced blinds because a representative assured me they would fit my doors. Unfortunately, upon arrival, I found they did not fit. After reaching out, I was informed that the only suitable alternative was a significantly less expensive option—approximately $1,000 less. I then requested a refund for the price difference, as the original recommendation came from a Blinds.com representative and led to this error. However, I was told that no refund would be issued, even though the mistake was on your team's part. This experience has left me disappointed and hesitant to rely on your team for accurate product guidance in the future.
Support buying the blinds was great, but we had a major remodel underway and didn't even unpack many of the blinds until later in the year as the remodel progress went awry. The customer service rep said it was too far past the purchase date and wouldn't refund brand new, never hung, just out of the box blinds, nice ones! So I asked to speak with a Manager and one was "not available" but they would have one call me back... which never happened. I called again and a Manager was not available and they promised a call back but never heard back, so frustrating that the customer service in the beginning is so great, then they are non-responsive on the back end.
Unfortunately, this site won't allow my pic to be turned back in the direction the pic was taken, but small stains can be seen in the creases of many of the pleats, these are the double hung blinds that can be pulled down as well as pulled up, super nice, except for the stains!
Tip for consumers:
Good luck
Products used:
$1,300 in blinds:
Light-Filtering Cellular Shade
Many like this:
Width: 51 5/8 Height: 27 1/2
Color: Designer Textures Whisper 19E70101
Unit Price: $374.71
Date of experience: October 10, 2020
These blinds are a good quality - a little flimsy - but I purchased them for rooms that are rarely used. The room darkening ones do a great job of keeping light out. I love that they have no cords! They raise and lower easily, but the shorter ones go up and down evenly, where the longer ones are more of a challenge, but still all are great blinds for the price
Date of experience: November 3, 2019
Thank you so much for the review and your feedback! Please don't hesitate to reach out if you need assistance - we're happy to help! -- Blinds.com Social Care team
I have finally feel I have reached the pinnacle of decorating my home. I was speaking with CAROL, who was a joy. I had so many plans underway. Unfortunately, the sure fit promise failed. My blinds arrived measuring incorrectly. I was hoping to see them make up the difference. Unfortunately, the installation charge was added back to my order, and a $400 balance was presented. So disappointed.
Date of experience: September 25, 2019
Hi Brenda, I'm so sorry this is the experience you had with us. I'd love to take a closer look and help any way I can! Please send me a message at SocialCare@blinds.com and I'll look into this for you! -- Robin U, Blinds.com Social Care team
Love the blinds we have ordered before. Everything is high quality. Installation was straightforward. I would order from them again
Date of experience: March 16, 2024
Really enjoying these blinds. We have had these same ones installed in other places in our house and the fit is perfect. Great website and ordering processes.
Date of experience: March 12, 2023
The problem wasn't the blinds per se, it was the installation. The installer directed me to order a 2-on-1 blinds, which I did. When he came out to install it, he said it was too heavy and that the company should have known this. I have been unable to get any response back, either from the installation company or from blinds.com. You are on your own re the installation.
Date of experience: June 8, 2017
So easy and free samples were so helpful
Absolutely loved my new blinds
Would highly recommend blinds.com
Date of experience: March 4, 2024
As easy and foolproof as it can be, I will continue to purchase from this site as I continue to find shades for the remaining windows in my newly renovated house.
Date of experience: February 6, 2024
He worst company to buy from
We ordered blindes in April and still waiting for them. Its mid June now. At that time they promised to ship them in mid May.
Customer service is honestly the worst I have ever experienced, whenever we called - if - we get a hold if them and they say completely different dates and by now its obvious its just BS they make up. 10 times we got 10 different dates, and product never makes it here.
Date of experience: June 14, 2020
Hi Sara, I'm so sorry the dates have extended and it's taking longer than expected to arrive! We responded to your previous reviews and look forward to getting this resolved for you! -- Blinds.com Social Care Team
Sales person was helpful. After that a total disaster. HD /blinds.com messed up install order. Waited a month for install and then only 10 of 30 blinds were installed do to computer error with sub contractor. Now have 20 more to install after blinds have been here for 7 wks... and still waiting
* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 14, 2022
Hi Jeffrey! I am so sorry to hear the installation is taking longer than expected. Please note that if an earlier date becomes available, the service provider will reach out to you via your preferred contact method. I apologize for any inconvenience this may have caused. -- Jessica N
I've gotten other blinds and they have been successful. Thank you so much for helping us with the correct measurements as we did not account for the window track. We've gotten at least 15 shades/blinds and have always been extremely satisfied with the product and customer service.
Date of experience: November 20, 2022
DO NOT USE! The blinds are OK but customer service is awful. Had to contact them because they failed to send the hardware and instructions for the cornice. Had to contact them again because the chain was too short for the roller shade (30" chain for 66" roller shade). They sent us instructional videos completely unrelated to the problem. Had to contact them again and they sent us more videos. Had to contact them again and they said they would send a longer chain. They didn't send the chain. Had to contact them again when they said they would not send chain because manufacturer gave them "push back" about sending chain because they felt a 30" chain is long enough for 66" shade. It's not rocket science. Then they said we would be charged for a new chain. They finally agreed to send chain, but we'll see if that happens. THIS TOOK 2 MONTHS! DO NOT waste your time. There are plenty of other options out there.
Tip for consumers:
DO NOT rely on customer service. Demand to speak to supervisor.
Products used:
Roller shades
* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 31, 2022
Hi John. I am so sorry to hear this was your experience with us. This is never what we want for our customers. I have sent you a message regarding your order. I apologize for any inconvenience this has caused you. If you have any additional questions, please reach out to me at socialcare@blinds.com. I am happy to help! -- Jessica N
I ordered two mini blinds. The estimated delivery was 6 weeks. That quickly slipped out to 9 weeks. The blinds are OK, not great, and not cheap. They didn't include the middle support piece described in the installation, but the blinds are light weight enough that those supports aren't really needed. I was going to do at least one more room, but I'll find another company.
Date of experience: August 30, 2020
Hi Teri! I'm so sorry to hear you had such a frustrating experience due to this late order. That is definitely a long wait, and I do apologize that we were not able to get your order to you sooner, and that you have some missing parts in your shipment as well. I'd be happy to get those parts sent out right away and can assist with this, could you send us an email at socialcare@blinds.com with your order information, please? I look forward to hearing from you! - Lauren A, Blinds.com Social Care Team
I love my blinds. The ordering process was so good! Easy to pick samples and delivery was super fast! The quality is very nice too! Excellent customer service and follow-thru. There's nothing not to love.
Date of experience: February 8, 2022
Our sunroom has two windows that are much wider and longer than normal windows so store bought blinds were out of the question. After shopping around, Blinds.com had the best prices for what we needed. The order was made quickly and shipped with full instructions for hanging. My sunroom looks freshly updated and the blinds are the perfect size and color.
Date of experience: December 29, 2021
The vertical blinds fit the the two windows perfectly. Easy to install. I had both sets up in 30 minutes. My wife was very pleased with the blinds.
Date of experience: March 11, 2024
Our order was missing a set of blinds, call customer service and they sent another one. Love the blinds- easy to install and look great. Thanks
Date of experience: February 29, 2024
Date of experience: January 14, 2024
Sent photos of incorrectly manufactured blinds and Customer Service issued me a refund after I expressed my frustration- put up the blinds leaving holes in my wall only to find out the pull cords were made too short
Customer Service did a very good job in understanding my concern and issued me a refund. I asked for a refund rather than placing another order as I felt the same thing would happen again.
Date of experience: April 2, 2023
Hi Robert, thank you for taking the time to bring this to our attention. I am so sorry that your shopping experience was not what you expected, this is never what we want for our customers. I am happy to hear our Customer Service team was able to address your concerns and take care of this for you. If you need any additional assistance, please reach out to us at Socialcare@blinds.com. We are happy to help! -- Kaley R
Customer Service was GREAT. She helped answer all of my questions. By confirming information it made me feel very confident that my order would be exactly what I expected. Can't wait to see if the blinds will excite me :)
Date of experience: February 15, 2023
Ordered my vertical blinds. Package came, well wrapped, no issue with damages, everything was in good shape. The product i picked has a design flaw, not an issue Blinds.com can be responsible for: Venetta has mounting clips that are just impossible to clip. It took me 2 days, probably 12h combined time before i could get my rail in place. Overall, happy with website, designer service phone assistance and product delivery (timing and packaging quality).
Date of experience: October 10, 2023
I am a return customer, and it was simple to go through all of the options available, plus free shipping. Delivery was as stated, and everything was packed securely
Date of experience: January 24, 2024
Followed measuring instructions and they were pretty easy for my hubby and I to install. Once we had one done and we knew what we were doing, the other two went up in half the time. Very pleased with how they look and function.
Date of experience: February 28, 2023
Website was simple to navigate and the video demonstrations were extremely helpful in narrowing down the style / function we wanted. Blinds arrived when expected, were easy to install, and look beautiful!
Date of experience: July 1, 2023
Very nice quality on shade, install was a breeze, would recommended buying the steel chain as an upgrade as the plastic chain that comes with it keeps coming apart at the clasp. Other then that a great product.
Date of experience: December 23, 2021
Easy to use website, I was able to put them in the same brackets that were already attached. Since they aren't visible it work perfectly. Color I picked is perfect too!
Date of experience: January 22, 2024
Blinds.com makes shopping for window treatments so easy stress free. They offer a variety of options at reasonable prices. Blinds.com has made window treatment buying so easy. They offer so many options—DIY, professional measurement, and professional installation. I've used all options for my condo and my mother's home. If you DIY, they have lots of tutorials on their website. If your window treatments have problems when received they'll help you figure out the problem and replace it if necessary. I highly recommend Blinds.com.
Date of experience: June 3, 2023
Product selection is excellent though can be overwhelming. I thought the pricing was reasonable. The website is easy to use and provides much detail about each product and tips for measuring. I really like that you can get a professional to check your measurements and install.
Date of experience: January 2, 2023
I love the ease of using your site. I also love that they keep my previous orders (even years ago) so that I can match the color that I ordered the first time. Thank you. If you know how to use a tape measure, you can get your blind measurements right and get professionally made blinds at a fraction of the cost.
Date of experience: February 14, 2022
Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.
Hi Bruce! Thank you for taking the time to review us. I am truly sorry for the poor experience we have provided, and that you haven't been contacted by our Supervisor just yet! I can certainly understand your concern, and I really would like to help, could you please send me an email at socialcare@blinds.com with your order information? Once I received your email, I'll be happy to look into this for you right away! - Lauren A.