Blinds.com

I'm impressed with the quality of the blinds that I've purchased. The customer service department provides timely follow up regarding my order. When I've needed a question answered or a replacement part, they've provided a response withina day. The past arrived within a couple days.

Blinds.com is great! Lots of selection with high quality products. Website is simple to navigate and the ordering process is so easy. Time from ordering to receiving the blinds was really good. Installation was understandable and went smoothly. Blinds are great and have been a big improvement to our kitchen!

In my original order, I put the information in, but it kept telling me "you missed a step" and taking me back. At some point in the process, the dimensions I entered changed, and the length, which should have been 68 3/4 changed to 38, and now I have a shade that doesn't fit. They do have a guarantee, so I was able to get a replacement ordered that will fit properly. It is going to take a couple of weeks, during which time, the bottom 30 inches of my window are uncovered. Although it was too short, the width fit perfectly in my space, and the mechanics seem to be made of a reasonable quality. It wasn't immediately obvious how to request the exchange for the correct size, but once I used the chat function, someone was able to help me.

The chat agent explained what needed to be done, and took care of everything in one session.

I have order many items from Blinds.com over the years and have always loved the selection of products available as well as the ease of making my purchases. Also the quality, fit and finish has been excellent. I will continue to make my window/door covering purchases from Blind.com. Thank you!

Quick and easy order process! The first set I ordered was the wrong size, as I didn't measure correctly. I called to see if I could send them back and reorder and was told to keep them and that they would send the correct size as soon as possible. I received them within a week and they are absolutely perfect. Thanks so much for your great customer service and for your willingness to correct what was clearly my error in measurement. You guys are amazing!

Always easy to order and ships out fast. Blinds are very easy to install. I've ordered numerous for my home and business.

It was great! We ordered a beautiful dark brown cloth roman shade with a blackout backing for a bedroom and it fit perfectly in our window and is absolutely beautiful. We were so pleased with our purchase and the price was right too for a custom made blind I highly recommend blinds.com!

We began with needed room black out covering. Rep made 3 recommendations. We chose insulated shade. White on outside. Good cariety of inside color choices. For final purchase the shad3 was put outside of frame for max light block. It has been wonderful. The room maintains comfortable 6 degree range in temperature year round. A year later we had them out again to choose covering for master bedroom. Bought cellular up/ down choice of direction to raise. Love them. Sales people also install. Very easy to work with. Knowledgeable. Competent. Flexible

Used to be a reliable company but now they blame everything on COVID-19 and have dropped the ball. I ordered blinds and received them a month later and went to order another set only to find they no longer offered same color. Finally got a human to talk to after hours of waiting who said they can't send samples and suggested I leave a message with customer service then nothing. No call back and when I call they just don't answer the phone or pass me around to more hold time.

They shoulda announced colors were changing when I made my order and they need to stop blaming Covid on everything. They don't do chat or email support, seems nobody is minding the store. Sad as I used them for years for many projects but my last experience has me looking elsewhere

Three months ago, we purchased a full replacement of all blinds in our house. We paid up front for Blinds.com to send someone to measure, and paid for installation. The blinds shipped to our house and we had to wait a month for an installer to show up. When they went up, it was obvious that they were wrong - a different style than we ordered, plus they were installed in half-hazard fashion - some sticking out inches more than others. The icing on the cake was that four of them were physically damaged, and another one broke that day when we tried to adjust the tile. When we contacted blinds.com for assistance, they first blamed the measurer, then the installer, then the manufacturer, then somehow it was our fault and the items we had ordered weren't even available? We're requesting a full refund and will use another company going forward. Never again blinds.com.

Sample colors are NOT what you get.
We spend over $2k on 17 window coverings. We ordered Rainer Shadow and it came a baby blue color. Blinds.com would not take any responsibility. Had to do a remake for an additional $1100. Ended up going with Sonora Snow White.

Go to a professional- These guys are cutting corners. Product not great quality.

This has hands down been the worst customer experience of my life. My order was put on hold three days after originally placed due to a product shortage on the side channels which I quickly rectified only for my order delivery to be delayed multiple days. Two weeks after my order, on the date my order was supposed to ship, I called blinds.com to inquire on the status of my order to be told that it was delayed a week due to the side channel issue that had been resolved in a matter of hours. The next day, I called back to inquire to be told that the side channels were on back order and my order would be shipped 35 days in the future. None of this was communicated to me via email and would have not been told to me had I not called. This is a completely unprofessional organization that lacks integrity and does not value their customers or their loyalty.

They worked hard to get my blinds to me. Helped me figure out the width and length and get them ordered. I could always contact them if I had a question. They kept in contact with me via email regarding the status of the blinds I ordered. I think it was a fairly easy experience overall. And the blinds look nice.

I had one set of blinds that was accidently ordered too short. It was easy to get the order corrected and sent out to me.

Your representative on the phone helped me navigate the web site when the amounts on the order page differed from that on the payment page. He was the reason I moved my review score up from 3 to 5. It's been only a few days, so we don't have the product yet and I can't comment on that.

The blinds and materials were great, but the installation of the blinds were more difficult than they should be. One blind had such poor directions, I had to reach out to blinds.com who was then able to direct me to directions that were close to what I needed. The other blind, a different type, was much easier to install, but could not be adjusted left and right once installed since it clipped in so tightly. This has now left more of a gap on one side than the other which has reduced the amount of light it blocks out.

They dont let you write a review for them, the "consultants" do not return calls or emails, for weeks. Finally spoke to someone who was overly kind, because of commission. Once order placed, You can never reach them again, they do not care anymore. Customer service doesn't have knowledge to answer questions, and they're rude. I ordered in February and just got my completed order in June! The shades are absolutely awful, the stitching is already coming apart, theyre made with hot glue, some are uneven, have rips in them, the material is cheap and the hardware is even cheaper. The install people were so incredibly rude, they dont allow you to pick a time, its either 8am or nothing. I called to speak with someone, told id receive a callback, no one has called back. This was one of the worst experiences of my life with a company (im leaving a lot out) go elsewhere, a lot of companies use the sane factories, no reason to use blinds.com.

I am a return buyer because I got a good deal in the past. The website is easy to use.- my only issue is that I thought I was buying vinyl mini blind but they are metal. They look great and I am getting used to them.

Hard to assess color via the website. Would be good to have simulated rooms with the blinds in place to see how the color of the blinds is relative to other colors in the room.

Additionally, shipping was longer than advertised at the time the order was made.

Overall the blinds are nice, work well so far and I am considering getting additional blinds, but trying to figure out the colors I see vs what the colors really are, as there is no going back once you submit and make payment, and of course no returns since they are custom made.

Literally, no support to communicate with. I was able to leave a voicemail, that's it. No callback. Blinds relatively cheap, slats out of alignment, they are loose and slide back and forth. Make sure you know how to measure, they don't provide any ability to extend the strings/slats vertically (or horizontally). So make sure you know exactly where your headrail will sit. Order them longer and wider if you're not sure.

The site was easy to navigate, choose and modify my purchase.

Did not give discount by default. I almost left and went to a different site

I ordered August 6. It is now August 24 and supposedly my order shipped yesterday - arriving next week hopefully -- and my credit card was billed yesterday according to an email sent to me. However, I have been looking on the website since order was placed, which indicated I would receive the product by today August 24. My credit card was charged immediately upon ordering and not yesterday, the 23rd. No email to contact customer service or accurate information on the website. I ordered a few blinds in the past with Blinds.com but will NEVER order from them again. The confusion and lies and wait for the product is ridiculous.

I ordered my blinds May 4th, 2020. I go and look to see if I have any e-mails from them... yes just one stating that my blinds are being made... it's June 22 and I yet to receive my blinds. Took my money yet can't get ahold of anyone to why my blinds aren't here. I'm going to Home Depot next time least I know what I'm getting there.