Blinds.com

The blinds look great and help keep our new sunroom cooler. Glad we found the blinds on sale, and they were easy to install!

Everyone was very helpful. The blinds fit perfectly, the color was what I expected, and I am very happy with the product that I selected.

The reason for 2 stars is that the item was $244 after all options and it was 349 in the cart, I removed the item and did it again but still the cart was much higher ( $100 higher + tax). If the item was that much I would have still paid it, but it seems like a bait and switch to me and that seems dishonest.

Update:
blinds.com reviewed my issue, refunded the excess cost and informed me that I needed to press an additional button to get the price I expected, it seems an unneeded step and was not clear at all but they did fix the issue quickly. I update my rating to 5 stars due to this great customer service.

There was an issue putting them up. We have vinyl framed windows, and the mounting brackets were too short for the blinds to clear the frames. We set them out an inch and the fit fine. Suggest you advise buyers and provide longer brackets for people with vinyl framed windows.

I chose Blinds.com because of the promo codes. The installation went smoothly with no problems.
Ln hindsight l would order the shades with cords vs pull down tabs.
L am pleased at the amount of light and outside heat that is blocked in our living room that faces south. Conversally the blinds also retains heat ftom our heater.

Best blinds! Super easy install, website it easy to use. Great product! I've been replacing all of our blinds with the faux wood 2" and they are the best around.

The website provided easily entry to determine correct size and type of blind to order for my window. There was follow up after order was placed to keep me informed of progress while manufacturing the blind and shipment status.

It was very easy to order. The blinds I ordered were well built, and the color was as described. The blinds were even delivered ahead of the original projected time. I will definitely purchase more blinds from here in the future.

We purchased an extra long (98") high quality Bali roller shade for use on our outdoor screened porch. In short we screwed up the measurements and could not install what we ordered. We got exactly what we ordered by the way. This was a $500 + purchase. One phone call and the entire purchase was refunded to my credit card witin 24 hours... took 5 minutes. We have since ordered 2 narrower shades for inside mount and they are up and work perfectly. This purchase was only about $350ish for both. In short I was shocked at how easily they credited me for my mistake. I am totally happy with the quality and the accessories that came with the 2 new shades. All they asked is that we donate the shade they gave us credit for which we did to the Habitat for Humanity..."Re-Store".
Fantastic service... great products... my congradualtions to a great company

I've ordered premium blackout shades from blinds.com about two months ago. I also purchased their measuring and installation services as they strongly advised. It all cost me around 2K. The blinds came in defected. The installer said there's no way to fix them and they need to be replaced. I had to call their customer service about 10 times, 30-40min each call. They were redirecting me back and forth without providing a solution. In the end, two months later, when I lost all of my patience, I requested a refund. They told me to be able to get a refund I need to take the mounted blinds off of the windows myself, pack them and donate them to good will. I am a single woman. To be able to do that I would have to hire movers and someone who can uninstall the blinds. They told me even though it's not my fault the blinds came in defected - they cannot provide me with a pick up service or waned anyone to take the blinds down. Absolutely devastated!

I am a repeat customer of blinds.com. I became a repeat customer because of the great quality, price and value of the products that they sell. They had a great support system and website that made it easy to try to "go it alone" in terms of measuring and installing blinds. I became aware of how exemplary their service is on my last order when I made an error with 2 windows- and they send me new blinds to correct my error at no charge! Their service professionals kept in contact with me during the entire experience. I have recommended them to others. They have great people and great policies. Thank you blinds.com

Rife with errors and bad customer service. Sent wrong replacement parts. Original order was filled incorrectly.

Which time? First, second or third? Disappointing.

Super easy and I was very pleased. The pricing was very competitive too. I will be ordering again when I need more blinds

All the blinds were good except the long one. It was cracked in two places on the top. I tried calling and you were closed so i had my husband help me to secure it so it wouldnt break more. I had waited long enough for delivery and needed them a stronger box with more support would probably be a good idea as ups isnt very careful with their packages

they were closed

Mini-blinds are working well. Our problem is that the tilt wands are very short, not easily accessible to us where the windows are located. The wands are not easy to replace for us seniors. We had to tape the tilt wands from "the old blinds" to the new, looks ridiculous, but no choice. We did not contact customer service since we tried to replace them ourselves, went to websites that showed how to replace them and we could not remove them. Other wands are easier to replace, they have an on and off clip, simple, but not these.

Easy selection process, informative details on how to measure for a proper installation. Have ordered from Blinds.com previously with great success. Recommended.

I was looking for a particular shade and found it on Blinds. Com. The discount was very good and the order process was easy. Product was delivered in a timely fashion. I would order again from this company.

We are leased with the ordering process - and with the telephone professional design consultant support we received from Blinds.com.

Overall, we are reasonably satisfied with our purchases from Blinds.com. However, we were surprised with the Premium Blinds that we bought - the top-down-bottom-up clips (that raise and lower the blind) are poorly designed in that they do not securely clip into the blind's bottom frame. This is disappointing. Blinds.com got this right right on their mid-range blinds, but didn't pay attention to detail on their premium blinds.

Great website, easy to use. I have ordered blinds from you in the past and was very satisfied. I like the way your website is easy to use and I like the quality of the blinds when the arrive. They are always packed well and arrive in good condition. The next time I need to order blinds I will come to you first.

I ordered several blinds. The selection was good, the prices very competitive and the ordering instructions were very clear. The blinds arrived well packaged. Installation was not difficult. I miss ordered the size of one blind (my fault) and they sent me another blind for no extra charge!

Ordering was easy & delivery was quick. I found that the measurement on the width of the blinds had been altered from the measurement that I sent in. They didn't make them as wide as I measured them.
My measurement would have been just fine so I'm not sure why they found the need to alter the width.
I ordered blinds for 15 windows & decided to keep them as is but not happy that they didn't use my measurement! I've ordered from this company before & didn't have this problem.

I ordered and paid for 4 shades 11/26. I received an email stating they were shipped 12/10 and that it could take up to 72 hours to be able to see the tracking. After 4 days of no info on the tracking link I contacted the company regarding the tracking # showing no info. I received a response stating they were really only shipped this morning. Hmmmmmmmm, so I need to wait another 3 days before checking the tracking?

Each time I added the same blinds the base price each was the same but the extended price (with tax?) kept changing. I had the same blinds in the cart 3 times and it had 3 prices. Finally after refreshing two became the same and the third was higher so I deleted that one and hit order. Very disconcerting.
Edit: the company reached out to make sure I had the same consistent pricing and ran the issue up their it services so it could be prevented for others. I appreciate the attention to all customer feedback comments!