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Blinds.com has a rating of 4.4 stars from 2,426 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Blinds.com most frequently mention customer service, great quality, and easy installation. Blinds.com ranks 2nd among Blinds sites.
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125,918 reviews
I don't want to leave a review but they won't stop emailing me until I do. And now this isn't long enough so I'm typing some more. This is ridiculous. I like the blinds u til this whole circus started
I ordered these higher-priced blinds because a representative assured me they would fit my doors. Unfortunately, upon arrival, I found they did not fit. After reaching out, I was informed that the only suitable alternative was a significantly less expensive option—approximately $1,000 less. I then requested a refund for the price difference, as the original recommendation came from a Blinds.com representative and led to this error. However, I was told that no refund would be issued, even though the mistake was on your team's part. This experience has left me disappointed and hesitant to rely on your team for accurate product guidance in the future.
Also, the fact you have installed new windows, it ask the questions if the sizes have changed thus creating the sizing issue encountered.
That is your response? You do not know anything about windows or blinds do you? New windows come out and go back in from the outside. The frame that the blinds mount to are wood and drywall and those dimensions do not change when you put in new windows. Are you that ignorant or do you just think I am?
Date of experience: November 19, 2017
I am beyond upset with this company also. We have ordered before from blinds.com and haven't had a problem with the blinds for the kitchen and bedroom. When I ordered the large one for the living room and it came to the house it was to wide. I called customer service and they shipped a new one and then the third one and then a fourth. How many times does it take I asked to get the correct size? I called to order the one for the dinning room and when it showed up it was to wide also, here we go again. I called customer service and # two and # three are to wide. We just had the new window put in and its time to put up the blind in the dinning room. I had forgot that it was too wide so I called customer service 2 times and got the run around so I asked to speak to a supervisor. I told him what happened on a Thursday and he said he would call me back on Monday. I didn't get a call back and neither did my wife. I spoke to another supervisor today (Wednesday) and explained what happened and he said it has been to long since I got the wrong size on the 3rd one. So now I have 6 blinds in the spare bedroom I can't use and still have a window with no blind on it and am out $400.00. This crap is made in China and they don't use a tape measure and have NO QUALITY CONTROL. If I had any hair on my head I would be pulling it out. Right now! My advice would be to stay FAR, FAR away from blinds.com.
Date of experience: November 8, 2017
The solar blinds fit great and were easy to install. I saved thousands by buying from Blinds.com. I did wait for the 50% off sale.
Date of experience: February 19, 2024
Purchased at a great price ans blinds were perfect all the way around! Arrived as described, and as selected. Installation was no problem 😊
Date of experience: February 13, 2024
There are many things I love about Blinds.com. I just purchased three blinds for my very large living room windows. I measured the windows while following the instructions on the web-site. When I calculated the price I was surprised at how economical the blinds were. After receiving the blinds I was more than surprised because the color, size, and packaging were all PERFECT! What a great value.
The customer service people kept me informed of the progress all through the project and the blinds arrived right on time. They were easy to install and the packages had all the hardware I needed.
I highly recommend Blinds.com as the place for window treatments and will certainly purchase from them again.
Thanks to Abe Solomon, Stacey Brenham, and all of the fine Folks at Blinds.com who helped me transform my old living room windows!
Barry Smyser
Date of experience: January 5, 2015
Easy way to order and more affordable. I appreciate the fast delivery of the products. Thank you Thank you
Date of experience: March 5, 2024
Date of experience: January 20, 2024
I have used Blinds.com fro about 8 years, ordering entire sets about 12 windows including a sliding door. I have had them replace 12 window blinds 2 or 3 times over years period. Its till screwed up. WHY you ask? The quailty of pull strings, the operation of the wand strings, and flimsy pull strings. Something happened to there quailty in last 4 years, its trash. They told me they can replace free up to 5 times per window that should tell you all you need to know-- they expect there product to fail. NEVER buy a pull up blind fro sliding door - mini blibds, wood blind, any type of blind they Will Not work.! There sales people are made up of kids working part time jobs from colleage, There customer service staff are limited as to follow up and success. They SUCK
Tip for consumers:
Shop around everywhere-- caution on slaidding door blinds, pull cord will drive you nuts, opening and closing
Products used:
have not yet
* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 13, 2022
Process was easy, making up my mind due to many choices took a bit more time than I thought, nice to have that difficulty
Date of experience: February 12, 2024
Very easy to shop put the size of your curtains that you want. It shows you what they have how much it is very simple.
Date of experience: February 28, 2024
I found it easy to place my order and the process of ensuring the proper size and fit. I self-installed my order. Once I went through the learning curve of the first shutter, the rest were a breeze. The only challenge was stopping the side frame filler (wood) from sliding out while I maneuvered the frame into place.
Date of experience: August 29, 2023
Second time I"ve ordered from you - and thank god for your customer service people, because the website is tough to navigate. You need pix of the SIDE of the honey comb blinds, for example, a front shot doesn't show you what the product is.
Date of experience: March 9, 2022
Just purchased and had installed 28 blinds. When the Installer came to install he found 4 broken ends. They have refused to replace them without pictures. The Installer had never had to send pictures before and lives about 100 miles away, We are not physically able to climb a ladder to take pictures and they will not replace them unless they have pictures. We spent almost $5K and these pieces are small and I am sure not expensive to replace but they will not. Stay away from them as they do not honor their warranty. We can send the broken pieces back once the new one are installed but they will not order them. BBB is next!
Products used:
blinds, shades
* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 21, 2023
Hi Pat. I am so sorry there were 4 broken ends when your products arrived. This is never the experience we want for our customers. We would love to look into this further given the opportunity, please reach out to us at socialcare@blinds.com. We are happy to help!
Date of experience: September 13, 2023
Replacing one window of blinds in a house can be difficult when the original brand no longer carries a 1" blind. The quality was equatable to blinds twice the price and install was easy to adapt to the original mounting.
Date of experience: December 21, 2021
Great selection and well organized on website - easy to use! I wouldn't use any other company for my window shades/blinds.
Date of experience: February 21, 2024
Trent was great, very helpful, thanks! This review site is terrible no should have to write a 100 words, 100 words 100 words 100 words 100 words……………. ……………………………………………………………………………………………………………….
Date of experience: January 23, 2024
Other than half the colors appears to be the same, and I feel like I just made a gamble on the color of my blinds, the experience has been fine. I wouldn't make a big deal of it, but the actual color choices said something about New Enhanced Color Choice Viewing... Pssshhhhttt. Right.
UPDATE/Addition: To be fair, Blinds.com does offer free color samples you can order and view the actual product color in your home. I was too impatient and didn't want to wait to order color samples and then order my blinds. So I went ahead and ordered what I believe will be an acceptable color. I'm not trying to super-match any fabric or anything specific so it wasn't a high-stakes gamble for me.
And if it does turn out to be just a terrible color, Blinds.com does have a nice customer service department whom I'm sure will help me rectify my mistake.
Date of experience: June 1, 2022
Other than half the colors appears to be the same, and I feel like I just made a gamble on the color of my blinds, the experience has been fine. I wouldn't make a big deal of it, but the actual color choices said something about New Enhanced Color Choice Viewing... Pssshhhhttt. Right.
* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 1, 2022
I am a design professional and I have had the WORST experience with Blinds.com. We have been trying to work with customer service for 8 MONTHS and still my clients do not have a complete set of blinds. We still do not have them and will be disputing our purchase this week.
Date of experience: November 21, 2020
Hello! Thank you you for taking the time to review your recent order. I'm so sorry that our team has not resolved this for you yet and for the poor experience this delay has caused. I'd like to get this taken care of for you as soon as possible, can you please send me an email at socialcare@blinds.com with your order information? Once I have received your email, I'll be happy to look into this for you right away! - Lauren A.
OMG I ordered for the first time and paid $500 for 2 blinds and received them after 3 weeks and they are so cheap looking and NOTHING like the web site. I called and I get a message do to the Covid-19 they are limited and it would be an hour hold time. I have no way to leave a message or email. I will never purchase from them again.
You would be better off going to lowes or home depot. This price for this cheap crap is unbelievable! And I can't get in touch with anyone to. And yes, NO REFUNDS!
Date of experience: July 8, 2020
Hi William, I'm so sorry you've had this experience! We have a 30-day Satisfaction Guarantee and I'm happy to look into this further for you! Please send me a message at socialcare@blinds.com and I'll look into this for you! -- Blinds.com Social Care Team
I purchases blinds for my entire house, and I was happy with the ordering process. They said I would see delivery between Nov. 6 and Nov. 12, and I was ok with this. I have only recieved one email which gives a link to check order status, and this says the order is still being made, and to check back soon and tracking info will be displayed when items ship. It is now Nov. 17, and I am starting to wonder the legitimacy of this company. Customer service number works, but I can't get through to anyone to find out whats going on, and they seem to use covid as an excuse for everything gone wrong. There is no excuse for lack of communication and I am very disappointed that this company for not being honest with their delivery times. I hope that I recieve them soon, and I can continue my good experience with blinds.com, but until then I am starting wonder.
Date of experience: November 17, 2020
Hi Lukeus! Thank you for taking the time to review us. I am truly sorry for the poor experience this long delay has caused, and apologize that we have not kept you updated as well. I really would like to help, could you please send me an email at socialcare@blinds.com with your order information? Once I have received your email, I'll be happy to look into this for you right away! - Lauren A.
We ordered our order July 15, with an estimated delivery of Aug 5. Our status page shows "In production", but it also shows a PAAF tracking number. The status page now indicates an August 31 delivery, and it is sliding out every day.
I'm trying to find out if the product has shipped, who the carrier is, and what the tracking number is. They reference that their carrier is UPS, but the PAAF tracking number (whatever that is) is not known by UPS.
I note that they have disabled their customer service email, and their phone answering system says that you can hold, or leave a number and they will call you back but it might be 4-5 hours.
Due to "Covid 19". Looks like they misspelled "bad customer service".
Date of experience: August 25, 2020
Hi Frank! I'm so sorry to hear you have had such a frustrating experience due to this tracking issue. We are experiencing much longer hold times than normal right now, and I do apologize for the delay this and the delivery timing has caused with your project. I would like to look into this for you so that I can get this corrected as soon as possible, could you send us an email at socialcare@blinds.com with your order information, please? Once received I can look into this for you right away. I look forward to hearing from you! - Lauren A, Blinds.com Social Care Team
Jessica at blinds.com was wonderful. Blinds.com was not the problem. The installer measured the skylight blinds wrong and after installation they fell out of the tracks. They were remeasured and Jessica took care of the problem. Great customer service. Robert Schaffer
Date of experience: August 29, 2023
Hi Robert. I am sorry to hear that you have had issues with your products and installation. This is never the experience we want for our customers. I would love to jump in and help. Please reach out to me at socialcare@blinds.com with your order number. I am happy to get started right away. -- Jessica N
Blinds.com makes shopping easy for the buyer without the pressures of making decisions as to the type of product you seek. Their web site is very easy to maneuver through. They have all the options and decisions selections for the buyer available by just clicking on the options preferred by the buyer. They will also provide guidance for the buyer to ensure satisfaction of purchase. Blinds. Com is truly is one of the best. Blinds. Com is the best site to shop.
Date of experience: February 21, 2022
Absolutely satisfied with the ease and selection process. Customer care and concern is a priority. I would definitely recommend to anyone who seeks out blinds for their windows.
Date of experience: January 26, 2022
Until checkout, the price was just over $100. When I got to my cart, the price was over $170. This was quickly addressed - I had neglected to include the discount code, and the overage was cheerfully refunded.
Date of experience: February 22, 2023
Until checkout, the price was just over $100. When I got to my cart, the price was over $170
* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 20, 2023
I have purchased motorized roller shades for the last several years, and my most recent purchase was a 1000$ waste. The cassette for the shades is no longer available and they come in pieces that are difficult to put together, and cannot link the remote controls. The valence that used to come in a preboxed fashion, is now a couple of cheap pieces of plastic on the sides that did not fit, and a flimsy piece of metal for the front. At this time, it just hangs on the front of the bracket, and keeps falling off. Will not purchase from them again. They lost a customer that spent well over 6K in the last few years. I would have uploaded my receipt if this website would have accepted it.
Tip for consumers:
Use another site.
Products used:
I have the blinds up, but can't get the remotes to work, can't get the blinds fitted correctly, and the parts used are cheap and took 4 hours to put up. Very disappointed.
Date of experience: February 27, 2021
Hi Trish! Thank you for taking the time to review us. I am truly sorry for the poor experience these quality and installation issues have caused, and that these shades were not the style you were needing as well. I really would like to help fix this for you, could you please send me an email at socialcare@blinds.com with your order information? Once I've received your response, I can look into this for you right away! - Lauren A.
Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.
Hi Kay. Thank you so much for taking the time to provide us with this feedback. I am so sorry to hear we have let you down. This is never the experience we want for our customers. Please note we offer a 30-Day Satisfaction Guarantee (https://www.blinds.com/satisfaction-guarantee) which covers up to 10 shades, per household, per lifetime. We also offer a 3-year warranty (https://www.blinds.com/product-warranty) to cover any manufacturer's defects. If you are still in need of assistance, please reach out to me at socialcare@blinds.com. I am happy to help! -- Jessica N