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    Blinds.com

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Blinds.com

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Overview

Blinds.com has a rating of 4.4 stars from 2,417 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Blinds.com most frequently mention customer service, great quality, and easy installation. Blinds.com ranks 2nd among Blinds sites.

  • Service
    634
  • Quality
    2099

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 94.4%
Positive
1,512
Neutral
38
Negative
51
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125,854 reviews

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Top Positive Review

“I don't want to leave a review”

Megan K.
11/13/24

I don't want to leave a review but they won't stop emailing me until I do. And now this isn't long enough so I'm typing some more. This is ridiculous. I like the blinds u til this whole circus started

Date of experience: 12/21/24
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Top Critical Review

“Disappointed by Unfulfilled Satisfaction Guarantee and Lack of Refund Assistance”

Carrie R.
11/7/24

I ordered these higher-priced blinds because a representative assured me they would fit my doors. Unfortunately, upon arrival, I found they did not fit. After reaching out, I was informed that the only suitable alternative was a significantly less expensive option—approximately $1,000 less. I then requested a refund for the price difference, as the original recommendation came from a Blinds.com representative and led to this error. However, I was told that no refund would be issued, even though the mistake was on your team's part. This experience has left me disappointed and hesitant to rely on your team for accurate product guidance in the future.

Date of experience: 10/28/24
See critical reviews

Reviews (2,417)

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Reviews that mention popular keywords

customer service (398) web site (34) window coverings (41) installation instructions (34)
Thumbnail of user gloriam597
Arizona
1 review
0 helpful votes
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February 15th, 2022
Verified purchase

You had the exact blind I needed (to match existing blinds); I love that you sent samples for free, and your web ordering forms were very easy to complete.

Quality

Date of experience: February 15, 2022

Thumbnail of user lindal1401
Florida
1 review
0 helpful votes
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July 9th, 2020

It took 3 months to make blinds... then they made them wrong size. When I called costumer service got a recording they were closed due to staff shortage.

Date of experience: July 9, 2020

Thumbnail of user socialc2
SocialCare .. – Blinds.com Rep

Hi Linda, I'm so sorry they took so long to arrive and they don't fit! We have a 30-day SureFit Guarantee and I'm happy to look into this for you! Please message me at SocialCare@blinds.com and I'll look into this for you! -- Blinds.com Social Care Team

Thumbnail of user brendam399
North Dakota
1 review
1 helpful vote
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September 9th, 2019

Wish I could give them zero stars! I have 2 six year old cellular shades on my French doors that have never worked correctly and have been getting worse. Called, online chatted and emailed customer service and they basically state that shades are not expected to last longer than 3 year warranty. Whaaaaaaat!?!? I paid almost double for the top down bottom up cordless option and the mechanism has never worked correctly in one and is malfunctioning in the other shade. So contacted them hoping to get parts to fix and they said we can send them in (very expensive) to be repaired or contact third party for parts. Yes, we waited too long to bring up the issue, but in fairness, life happened and it was too minor to address at the time. We still think. Company should stand behind their product when it fails. We fully expected to pay for parts as it is clearly past the 3 years however, they should make a product that and stand behind that product longer than 3 years. Who spends that kind of money on window treatments thinking they will have to do it again in 3 years?

Tip for consumers:
If shade is not PERFECT AND WORK PERFECT send back immediately!

Products used:
Top down bottom up cordless cellular shade

Service
Value
Shipping
Returns
Quality

Date of experience: September 9, 2019

Thumbnail of user socialc2
SocialCare .. – Blinds.com Rep

Hi Brenda, I'm so sorry the shades aren't functioning correctly and haven't been for some time. All of our products come with a 3 year warranty but I'd like to look into this further and help any way I can. Please send me a message at SocialCare@blinds.com and I'll work to make this right! -- Robin U.

Thumbnail of user jamest484
Texas
2 reviews
0 helpful votes
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July 27th, 2018

Tried to order shutters for a month, sent numerous emails with measurements, left voicemails with salesman asking if they received my pics and lnfo and I would like to order, never would return calls or emails so I went with a local company. If their customer service is this bad with prospective buyers I can only imagine how bad it would be AFTER they get your money!

Date of experience: July 27, 2018

Thumbnail of user dianas1701
Texas
1 review
0 helpful votes
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February 13th, 2024
Verified purchase

It's easy to order and shipping was fast, we had a small issue but customer service was great and fast on fixing our issue.

Service
Quality

Date of experience: February 13, 2024

Thumbnail of user brandonc1115
Montana
1 review
0 helpful votes
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February 10th, 2024
Verified purchase

Pretty easy to pick out the options. I had to make a change and the customer service was very helpful.

Service
Quality

Date of experience: February 10, 2024

Thumbnail of user nulln11856
Florida
1 review
0 helpful votes
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May 30th, 2022
Verified purchase
• Updated review

I've placed a few orders with this company over the years and every order has come in perfect. The quality is very good. Ordering is fairly simplistic and delivery very prompt. No complaints.

Quality

Date of experience: May 30, 2022

Your website makes ordering easy
April 14th, 2022
Verified site experience
• Previous review

Your website makes ordering easy. This is not my first order and it won't be my last.

Date of experience: April 14, 2022

Thumbnail of user lindar2340
Idaho
1 review
0 helpful votes
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February 11th, 2022
Verified purchase

Good company to work with. Customer service is excellent.
Product is what I'm looking for at a good price and delivered to my door quickly. I love their no fault customer satisfaction policy.

Quality

Date of experience: February 11, 2022

Thumbnail of user charless190
Georgia
1 review
0 helpful votes
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May 17th, 2017

I placed an order of shades for our sunroom which arrived promptly and in good condition. However, I didn't like the blackouts (my fault for ordering those instead of solar). The cordless system didn't work as I expected so we were not happy overall. So I decided to call them with little hope that I was going to get our problem resolved. I must say I was extremely surprised by the level of customer service I received. They were amazing! The lady I spoke with kept reminding me about the 30 day satisfaction guarantee every time I shared my disappointment regardless if it was my error or the cordless system etc... they asked me to donate the shades I did not like, they sent me samples of new fabric (signature solar). A week later I called and I placed my order with them hassle free, no questions asked. I just paid the price difference from my originally ordered and the new order. I have not received the new order yet but just rating them on my experience so far, I will definitely recommend blinds.com. Great customer service!

Date of experience: May 17, 2017

Thumbnail of user annw1163
New York
1 review
0 helpful votes
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November 7th, 2023
Verified purchase
• Updated review

Even though I ordered the exact size, these blinds did not fit well, in the past they have always been perfect. I don't know what was wrong with these, but I could not use them.

* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality

Date of experience: October 8, 2023

Thumbnail of user socialc2
SocialCare .. – Blinds.com Rep

Hi Ann, I am sorry to hear your new blinds did not fit as expected! If we made an error, we will certainly correct it, but even if your measurements need to be changed, we offer a 30-day SureFit Guarantee which allows up to 4 replacements per household. More details are available here: ( https://www.blinds.com/surefit) and if you'd like to look into this further, feel free to reach out to us at 800-505-1905 or via Live Chat. We are happy to help! - Austin L

So far so good
August 9th, 2023
Verified site experience
• Previous review

Date of experience: August 9, 2023

Thumbnail of user morganb128
Illinois
2 reviews
1 helpful vote
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September 20th, 2019

Great company - shipped on time, cheap and great looking blinds. I had picked the wrong "Valence", and their customer service sent me the correct part promptly. Top notch!

Date of experience: September 20, 2019

Thumbnail of user socialc2
SocialCare .. – Blinds.com Rep

Thank you for the review, Morgan! I’m so happy to hear that our service team was able to take care of you so quickly. Feel free to reach out any time for assistance. We’re here to help! – Jessie B from Blinds.com Social Care Team

Thumbnail of user jamesc4678
Mexico
1 review
0 helpful votes
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March 1st, 2022
Verified purchase

Very easy, thank you. Have installed many blinds before. I was quite surprised as to the short time it took them to arrive. The prices are very reasonable

Quality

Date of experience: March 1, 2022

Thumbnail of user ale28
Massachusetts
1 review
3 helpful votes
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October 13th, 2018

PLEASE DO NOT ORDER FROM THIS COMPANY! -5 star rating if it's an option. Terrible product and unprofessional zero customer service keep you wait for days and still can't give you an answer.
I ordered a drapes one month ago (over $1000)and received the product before the shipment day. When I install the drapes and found out the product is made incorrectly. Suppose there are 12 carriers on the track and 12 carriers on the drapes to match. However, there are only 10 carriers on the track. So there are 2 carriers on the drapes can't attach to the track. So I call to customer and they asked me to email them some photos, promise to get back to me in 2 days. But after 2 days no response. I called again to explain the story over again to a different person, email photos twice. Next I ask if I can speak to on-site manager. None can take my call. So I left my contact. Next day one of the managers call me back and explain the situation again. Send photos the third time. This manager said i can't get full refund even the product is made incorrectly. She needs to reach out to manufacturer and promise to resolve this by the end of the business day. After I show her the first couple of pictures. She demands for more pictures. So I email her more pictures and never get back to me again! Just like to share the overall experience with any potential buyer online. Don't waste your time and money on something is absolutely worth zero in term of product quality and after sales service. It will be my first time to take legal action to deal with this retail company. NOT SATISFIED!

Date of experience: October 13, 2018

Thumbnail of user socialc2
SocialCare .. – Blinds.com Rep

Hi Al, I'm so sorry you've had such a frustrating experience! I just spoke at length with our customer service manager, Ashley. She just reached out via email with details regarding your issues and information on the parts needed which are currently en route to you. Please let me know if you have any questions, I'm here to help!

Thumbnail of user davidc9090
Arizona
1 review
0 helpful votes
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January 30th, 2024
Verified purchase

Easy to order, make sure you know how to measure, takes a while for delivery, but I knew that when I ordered. A+.

Service
Quality

Date of experience: January 30, 2024

Thumbnail of user danield962
Florida
1 review
0 helpful votes
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October 20th, 2020

I ordered plantation shutters for my entire home, two separate orders, in September. There is no update on the order status online says its in production. After numerous calls I was given a tracking number on one order the other I was told would be shipped out the following week. I have received my first order. I still have no information on the second order. Every time I call they have to call the supplier in Mexico and they never answer. I am told give them 24-48 hours to get back to them and they will email. This not happened. I received today a fedex package with the frame for 1 blind. No blinds, I called and was put on hold and told that the factory once again didn't answer and I would be emailed back. I will hold my breath. I said to the representative isn't the definition of stupidity doing the same thing and expecting a different result? She said well this is our process. I asked for a manager and was told they are just going to do the same thing she is but it would take up to 72 hrs. At this point I just want my money back.

Date of experience: October 20, 2020

Thumbnail of user socialc2
SocialCare .. – Blinds.com Rep

Hi Daniel! Thank you for taking the time to review us. I am truly sorry for the poor experience we have provided due to this delivery concern and for all of this back and forth as well. I would like to help, could you please send me an email at socialcare@blinds.com with your order information? Once I received your email, I'll be happy to look into this for you right away! - Lauren A.

Thumbnail of user marlonm90
California
2 reviews
2 helpful votes
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February 2nd, 2024
Verified purchase
• Updated review

Great site. They helped me right away the time frame to get the blinds was totally acceptable. They came very well made and super easy to install.

Service
Quality

Date of experience: February 2, 2024

Very easy!
November 14th, 2023
Verified site experience
• Previous review

Date of experience: November 14, 2023

Thumbnail of user margotc32
Nevada
1 review
0 helpful votes
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December 26th, 2021
Verified purchase

I have been putting this off for months. Way easier than I thought it would be. Once the brackets are in, it is a simple process to snap the blinds in place.

Quality

Date of experience: December 26, 2021

Thumbnail of user amyn1181
Arizona
1 review
0 helpful votes
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January 28th, 2024
Verified purchase

Description is spot on and fit great! We've completed 4 windows so far. Great quality and prices are competitive. Happy with our purchases.

Quality

Date of experience: January 28, 2024

Thumbnail of user ericb2693
Florida
1 review
0 helpful votes
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October 1st, 2023

Website is great. Ordered blinds for ten windows. Also ordered the installation service. Communication was awesome with the installation service. They came out and confirmed our measurements and order. We were surprised when our blinds arrived because there was no communication from the manufacturer. The installation service contacted us and we scheduled the install. The installer arrived on time and did a fantastic job.

Here is where things went off the rails. There were no tilt rods included in the shipment for half the blinds. The installer said all I needed to do was contact blinds.com and have them send the tilt rods out. That was TWELVE weeks ago. I have contacted them three different times and they still have not sent out the correct rods for the five blinds. They did send out tilt rods with the WRONG ends, ones that did not fit our blinds. We are beyond frustrated with the lack of communication and the inability of this company to complete a job. We have not had use of half of the blinds installed for TWELVE weeks. At this point, I would recommend staying away from this company.

* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Quality

Date of experience: September 1, 2023

Thumbnail of user socialc2
SocialCare .. – Blinds.com Rep

Hi Eric. I am so sorry that we have disappointed you. This is never the experience we want for our customers and I apologize for any inconvenience. We have reached out to you via email and look forward to your response. Ava N

Thumbnail of user erics2456
Maryland
1 review
0 helpful votes
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April 15th, 2022
Verified purchase

Took about a month, but these were custom cut blinds. I couldn't have gotten them faster from anyone else. They were exactly what I ordered and fit perfectly. I am satisfied.

Quality

Date of experience: April 15, 2022

Thumbnail of user carolg760
Pennsylvania
1 review
1 helpful vote
  • Send Message
August 21st, 2020

I ordered a shade on June 18. My first estimated delivery date was the July 4th weekend. Those dates came and went. That has happened 5 times now. After each non delivery, I would check the status and it would say my shade is being made. You cannot send customer service an email. No one answers the phone after extremely long holds. If you elect to have them call you back, you wait hours for that call and if you miss it and try to call back, they are gone for the day. Last week I called to get a refund. I got a call back a day later and I was told that my shade was being shipped out that day. Today is August 21 and I have not received my shade. I went to check the status today and now I have another estimated delivery date of September 1-4. It says my shade is being made. How is it still being made when I was told last week that it was being shipped out that day? I tried to call customer service and got the usual no answer. I am waiting for someone to call me back and I will insist on a refund. I WILL NEVER ORDER FROM THEM AGAIN!

Date of experience: August 21, 2020

Thumbnail of user socialc2
SocialCare .. – Blinds.com Rep

Hi Carol! I'm so sorry to hear you have had such a poor experience with us so far due to this late order, and our long times as well, as I know how frustrating these can be. That is definitely a long time to wait, and I do apologize that you haven't been updated yet. I would like to look into this for you so that I can get this information for you as soon as possible, could you send us an email at socialcare@blinds.com with your order information, please? Once received I can look into this right away. I look forward to hearing from you! - Lauren A, Blinds.com Social Care Team

Thumbnail of user susanr559
Florida
1 review
0 helpful votes
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August 16th, 2019

I set up an appointment for a Measurement no one showed up, called nothing, Wasted a vacation day for this. First impression mean everything and BLINDS.COM failed. Go somewhere else.

Date of experience: August 16, 2019

Thumbnail of user socialc2
SocialCare .. – Blinds.com Rep

Hi Susan, I can imagine how frustrating this must have been! I agree - we failed to provide a great experience and I'm so sorry. I'd love the opportunity to look into this further and help any way I can. Please send me a message at SocialCare@blinds.com and I'll look into this right away!

Thumbnail of user judiths822
Florida
1 review
0 helpful votes
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December 9th, 2021

I had previously ordered from Blinds.com with no negative issues. This time was very different. It is hard to reach them; stayed on hold for almost an hour. They are using a shipping company that is also unresponsive. My vertical cellular shades ($1500) were supposed to be delivered last week. They neglected to contact me prior to delivery and were denied access to my gated community. I called the shipping company and made an appointment to have them delivered several days later when they would be "in the area." I left work early to be home when they were delivered but they never came. And no phone call. When I finally reached someone at the shipping company, I was told that they never made it on the delivery truck because they couldn't find them in the warehouse at loading time. I called Blinds.com. No help from them. Just kept insisting they were in transit. I was told that someone from the shipping company would call me to reschedule. No phone call. No idea where my shades are or when they will be delivered! VERY BAD CUSTOMER SERVICE. STAY AWAY!

* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Shipping

Date of experience: November 9, 2021

Thumbnail of user swaminathana
California
1 review
0 helpful votes
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November 17th, 2023
Verified purchase

Happy with experience. Received periodic update on my order. Happy with service. Waiting to schedule installation. The measurement confirmation is a helpful service

Quality

Date of experience: November 17, 2023

Thumbnail of user karens5357
Virginia
1 review
0 helpful votes
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February 9th, 2024
Verified purchase

I received my order and it was exactly as described including the color match. The blinds were for my bathroom and I am totally satisfied.

Quality

Date of experience: February 9, 2024

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From the business

Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.

Company Representative

Thumbnail of user socialc2
SocialCare ..
Blinds.com Customer Service
Typically does not respond to reviews

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