Blinds.com

I ordered 4 shades for my neighbor. 2 were motorized and 2 had to be cut to fit in irregular shaped windows. I worked through a design consultant to make sure that I ordered the right thing. The 2 motorized blinds showed up correctly except there wasn't a cord to charge the battery packs. The other 2 blinds are a different matter. The were about 6 inches too narrow for the windows. I called customer service and was first accused that this was my fault. I then explained that I worked through one of their designers and that on the email from the designer the dimensions are correct but the blinds were not cut to those dimensions. We then went through everything again and I was able to re order the blinds no charge. The second time they showed up they were an inch narrower than they were supposed to be. I called again. This time customer service was going to go back to the recorded phone call that I had previously to verify that I was telling the truth. They said they would send me an email with the results. I have not heard from them since. My neighbors had decided they did not want the blinds replaced for the 3rd time they would just like the charging cord for the motorized shades. You would think this company would jump at the chance of mailing out a $15 cord compared to 2 more shades. Nope, I guess they got their money and that's all they care about.

If you have a tight measurement situation with your window covering needs, I hope you get lucky. I did get the promised 1 product remake, but still the window covering I received for my remake is too narrow. They do not provide clear information so you can't know the exact the dimensions of the fabric and the valance before you order. Or at least I wasn't provided it. I called to ask for an exception their remake rule to get one more remake, but of course denied by the service rep. Now I'm stuck with a very expensive window covering that is too narrow. I guess that's what I get for using an online blinds service.

Update 1/9/24:
Blinds.com did reach out and did help get another blind toward my total re-dos. After that I really wanted give a 5 star rating, but I had to learn thru trial and error the real measurements, and with another order I made after learning that, the quality was poor on the valance and the roll up winder couldn't be adjusted like the other exact same blinds I had already purchased.

I have bought many blinds from the company.
Most the products met my high expectations but some failed. The QA process may have been in consistent but the customer service is good.

Repeat customer...Great product, service and price...My go-to for blinds...Have used Blinds.com for my entire house, over 15 blinds.A+++

Very easy to order. The plastic pieces supplied that clip on to the blind to pull the blind down pop off easily. Perhaps a C shaped clip for the center would work better. Blinds themselves are nice.

We really like our blinds. They fit perfectly and the color was exactly what we wanted. Thank you so much.

I spent approximately two hours on the blind to make it somewhat acceptable. Aldo, this is the third time I am having to explain myself to your company.

I can’t remember everything anymore, but I was told your vender did not do a good job and o well too bad. Two try’s and your out! Have a nice day and please stop bothering me.

I have always appreciated working with Blinds.com. I have ordered all of the blinds we need lately from Blinds.com and have been extremely happy!Thank you for your service

Easy to install. One question - the unit with 4 strings works but it feels like one or more of the strings is pulling harder than the others. *******952

Very fast and convenient. Much easier than going to a box store and waiting for someone to measure my windows. If you know how to use a tape measure this is a great alternative to buy blinds.

Shopping for blinds on your website is such a breeze. I have used your produces many times and I'm never disappointed.

As usual blinds.com did a great job. The blackout roller shade works perfectly. I have a cellular shade over it, so I can have various amounts of light or no light.

The website makes ordering very easy. I am a repeat customer. The only thing preventing a 5 star review is that the Chatbot did not understand my questions.

Fast and courteous service. I neglected to include the discount code on my order. I called their 800# and the credit was given to me. That was appreciated. Thanks Blinds.com

Pauline

The whole process was so quick and simple. The website is set up very well, customer service if needed is quick and reliable. Delivery was very quick for a custom ordered product.

Pretty Quick and Easy -- with a discount to boot! They were fairly easy to install, and we really like the fact that they do not have pull cords to wear out.

Found just what I wanted on the website, well made aluminum blinds and easy to install. I was surprised how economical it was, and they came quickly and were well packaged.

Like many others on here, I had a very long wait to get my product (I ordered them in May 2020), but that is not why I had a terrible experience with Blinds.com. The product I ordered (blackout roller shades with aluminum facia) was delivered with the wrong installation brackets. After finally getting in touch with customer service about this (which was an arduous process as well), I was asked to provide photo proof that my issues were real (which I did) and to make sure I had measured my windows properly (which I also did, live on the phone with the customer service rep). I was then told that they would contact the factory to see what they could do to help. Then... crickets. I emailed several times (because I sure as hell wasn't going to try and call again), and finally received an automated message (months later) that new hardware was on it's way. The new hardware? Also incorrect, which leads me to believe that the roller shades themselves were built incorrectly. I still installed everything (with some shims to make up the gap) only because I need to have some kind of shades in place. Also, these new brackets they sent do not accommodate the custom aluminum facia that I ordered, so there's $80 wasted (on top of the rest of what was spent).

Overall, I absolutely do not recommend purchasing a single thing from these people.

And to the customer service agent on here replying to people, I've already emailed all of this info to you. Not that it's going to make a single bit of difference.

Very easy to order and great prices, but you sent the wrong mounting brackets! Had to use my old Levolor ones!

I bought a total of 7 Roman shades in 2 different patterns (about $2k). We love the quality, pattern choices and how they make the woodwork pop.

I had emailed with a customer service Rep who was amazing and very attentive. I told him the measurements of my windows (big tall windows) because I was worried I wouldn't be able to reach them and he said there isn't a pole that's made by the brand of blinds I bought but that he could add one to my order manually. We ordered and paid more for top down bottom up cordless. Fast forward. Blinds were installed (crappy install directions) and the pole I got doesn't even work with the clips They supplied me with. Meaning, the big windows are a complete pain in the $#*! and I'll never be able to use the top down bottom up cordless option on any of my blinds. I've called and left messages and no one has called me back. I've emailed early on and the last lady I talked to said for me to send her a pic of my pole and the clips they supplied me with and that she would come up with a solution. NOTHING I've emailed her back like she wanted me to a couple times and NOTHING. The online chat is even full and now they don't email WTF! They say you have a 30 day satisfaction window and I feel like they are dragging their feet. I will not let this go. I'm to the point where I want a full refund. Very disappointed after my mother in-law had a great experience (precovid) with this company

Great value! Very nice quality blinds and shipped on time. The blinds are very nice except for the area behind the pull down bar where the metal tab left a small rough tear in the fabric.

Easy to order and great quality. I have already told my friends what an amazing product you offer. What is nice the color guide online is exactly the color I anticipated. Thank you!