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Blinds.com has a rating of 4.4 stars from 2,414 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Blinds.com most frequently mention customer service, great quality, and easy installation. Blinds.com ranks 2nd among Blinds sites.
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125,820 reviews
I don't want to leave a review but they won't stop emailing me until I do. And now this isn't long enough so I'm typing some more. This is ridiculous. I like the blinds u til this whole circus started
I ordered these higher-priced blinds because a representative assured me they would fit my doors. Unfortunately, upon arrival, I found they did not fit. After reaching out, I was informed that the only suitable alternative was a significantly less expensive option—approximately $1,000 less. I then requested a refund for the price difference, as the original recommendation came from a Blinds.com representative and led to this error. However, I was told that no refund would be issued, even though the mistake was on your team's part. This experience has left me disappointed and hesitant to rely on your team for accurate product guidance in the future.
I've been ordering online from companies for years... maybe a few issues here or there, but mostly great experiences. The lack of customer service and delivery from this company has clearly been the worst. After ordering sunroom blinds - we waited and waited for delivery. Checking online, we found they "left the company on June 3"... but 21 days later we still didn't have the product (mind you, Blinds.com had our money). We called and were told that the blinds were at at freight company and we would to contact the company for delivery. We called the company (again - shouldn't this be the responsibility of the company with whom we placed the order... why do I have to call independent shipping companies)? At any rate, after numerous messages, we never heard back from the freight company. Finally - after more than 10 days, I was able to speak with someone who said "we didn't have your phone number!?! They then indicated that they would not be able to deliver blinds for at least another 14 days to my area.? We scheduled a delivery and nope - no blinds...! Blinds.com won't help with this and the freight company hasn't delivered. Ridiculous. Needless to say, we will not purchase from this company again. I will say, the poor guy at customer service who was at the receiving end of my wrath did try to help - but the COMPANY is responsible and failed to provide him the tools he needed to be successful in helping with customers.
Date of experience: June 21, 2019
Placed order on Sept 10th knowing they would be shipping on Sept 22. No problem at all. Sept 22nd came and no updated information. A few days later after finally reaching someone to help said new ship date is Sept 28th - Oct 3rd. Oct 4th not shipped. Contacted company and was told 2 days to get response. 2 days later received email. New Ship date Oct 8th. Oct 9th comes and still not shipped. Called Levolor. They have absolutely no control over when there supplier ships. There supplier happens to be in Mexico and seems to spend most of the day on Siesta. Don't ask me how such a company could use a vendor in Mexico that dictates to them when they ship? And if they want to give dates and constantly push them back they are free to do so. So Now we are moving into our new home without any window treatments. If you have to have Levolor blinds be warned. Disaster and headache could be waiting for you... Meanwhile Still Waiting...
Date of experience: October 13, 2022
Hi Larry. I am so sorry to hear your blinds are taking longer than expected to arrive. This is not the norm and I apologize for any inconvenience this may have caused. I sent you a message regarding your order. If you have any additional questions, please reach out to me at socialcare@blinds.com. I am happy to help! -- Jessica N
Ordered the up/down shades and the fit is fantastic! The ordering process was very easy, great directions! Fast shipping and hanging them was easy, my husband and I installed without any problems!
Date of experience: November 4, 2019
Thanks so much for the 5 star rating, Kristi! We're so happy to hear how simple and easy your experience was! Please let us know if there's anything else we can help you with! -- Blinds.com Social Care team
Could not have been easier! Everything was handled quickly and efficiently, including the install. Everything was communicated along the way and turned out great. Highly recommend!
Date of experience: March 20, 2023
The ordering process was made simple by a great website and great customer support.
I was very pleased with the product and have already recommended Blinds.com.
Date of experience: March 27, 2023
The product is good, made correctly and delivers early. I have done my entire house with different blinds from Blinds.com.
Date of experience: February 3, 2024
The blinds were fairly easy to hang but I had to buy shorter screws as the screws they came with were way too long. They are good value for the money.
Date of experience: October 8, 2019
Thank you so much for your feedback, Carole! I'm sorry to hear you had to purchase additional screws but glad you're happy with the blinds! Please don't hesitate to reach out if there's anything we can help you with! -- Blinds.com Social Care team
Great website with good variety and easy to use. Shipping was prompt and the sizing was right on. We love the quality of the blinds. Very sturdy and they look great!
Date of experience: December 19, 2021
This company has great service available for help and advice, good products, and the guarantee of replacement of blinds that were miss-ordered. Love this company!
Date of experience: February 21, 2022
The blinds were easy to order and fit my office window perfectly. The web site was easy to use, there was a nice selection of types of blinds to choose from and simple instructions. Thanks!
Date of experience: February 23, 2022
Ordered 5 blinds before. Couldn't wait until this window was ready so I could order blinds for it! They are wonderful.
Date of experience: January 11, 2024
Easy to order. We'll see how it goes when I try to install.
Date of experience: August 30, 2023
I have always had a good experience with your company since 2016 - any problems were quickly resolved in my favor
Date of experience: February 2, 2024
They had the right hardware to mount on the outside of the metal window frames. I didn't get the discount I expected because I didn't enter Glenn Beck's promotion code.
Date of experience: February 7, 2022
So far so good. The on line instructions were easy to follow. The product was delivered as mentioned on the order. Received without damage. Can't wait to install the item.
Date of experience: December 30, 2021
We are return customers! The shade finally died and we have to replace. Love this company, easy peasy!
Date of experience: January 16, 2024
Easy to order. Delivered much quicker than expected. Easy to install. I am happy with the blinds. Not happy that I am having to enter extra text to fill out this survey.
Date of experience: February 15, 2023
I've gotten both the more expensive and less expensive black out blinds and they both do the job very well. The more expensive material is obviously nicer, but the cheaper options are nice to have.
Date of experience: June 4, 2023
Great selection, and good information. We were so proud of how they looked when we got them installed. We were able to do it ourselves and we love them.
Date of experience: February 26, 2022
The blinds are made by a third party and are assembled in Mexico.These blinds are flimsy,the 4 cords get tangled while adjusting the lift. In my opinion these blinds are junk
Products used:
blinds
Date of experience: April 11, 2023
Hi Donald. Thank you for taking the time to share your feedback. Please note that some products are made locally while others are imported. That information is located on each product page under Product Specifications. We offer a 30-Day Satisfaction Guarantee for all products. If you are still within the 30-day period, you can reach out to a member of our Customer Service Team at 800-505-1905, option 3 or you can email me at socialcare@blinds.com. I am happy to help! -- Jessica N
I purchased a vertical blind for my 14 foot slider through Blinds.com. The first one was a Levolor. When it came in I was very disappointed in the size of the rail that holds the verticals up. It was half the size of my current blind I am replacing, the pull chains and rope where also inferior to my current Graber blind I purchased 20 years ago at home depot. When I received the 1st blind I called to complain because it didn't close tight in the middle leaving a gap. I was also disappointed with the quality as expressed above. They were very nice and offered to send me a new one from Bali which gave an option to pay more for a heavier rail. Well I waited again and received an even more inferior product. The rail was even smaller as were the chains and rope to turn and pull the blinds. When I called to complain I was told there would be no refund. I'm out $500 and still have to order a new blind from Home Depot. I just thought it would be nice to order on line and not have to go to the store. Please don't waste your time and money on this company. The reason they can send you a replacement for free is their products are so cheap.
Date of experience: March 26, 2019
Hi Jeanette, I'm so sorry you've had this experience! I'd love to look into this and help any way I can. Please send us an email at SocialCare@blinds.com with your contact information and I'll look into this further for you!
Fast and easy! The product was perfect, it was beautiful, arrived on time, and was quality. I will shop there again. I really appreciate the experience.
Date of experience: May 22, 2023
Very nice person salesperson Gene Hernandez. Very helpful all the way. Nice blinds for the price. Had home depot install blinds for $199. Well worth it.
Date of experience: February 11, 2022
You made it very easy. Once again, I ordered blinds from you and am very satisfied. You make it very simple to order on-line and the blinds look wonderful and fit perfectly.
Date of experience: December 27, 2021
I shopped around to several stores. Your prices were the best and it was so easy to order. The blinds fit great and work great.
Date of experience: January 29, 2024
Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.
Hi Rebecca, I can see we've really let you down. I'd love to dive deeper into your entire experience and look into this with my supervisor. Please send me a message at SocialCare@blinds.com with your contact information and I'll do all I can to help.