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    Blinds.com

2024 SITEJABBER AWARD

Blinds.com

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Overview

Blinds.com has a rating of 4.4 stars from 2,413 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Blinds.com most frequently mention customer service, great quality, and easy installation. Blinds.com ranks 2nd among Blinds sites.

  • Service
    633
  • Quality
    2095

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 94.4%
Positive
1,508
Neutral
38
Negative
51
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125,817 reviews

113
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How would you rate Blinds.com?
Top Positive Review

“I don't want to leave a review”

Megan K.
11/13/24

I don't want to leave a review but they won't stop emailing me until I do. And now this isn't long enough so I'm typing some more. This is ridiculous. I like the blinds u til this whole circus started

Date of experience: 12/21/24
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Top Critical Review

“Disappointed by Unfulfilled Satisfaction Guarantee and Lack of Refund Assistance”

Carrie R.
11/7/24

I ordered these higher-priced blinds because a representative assured me they would fit my doors. Unfortunately, upon arrival, I found they did not fit. After reaching out, I was informed that the only suitable alternative was a significantly less expensive option—approximately $1,000 less. I then requested a refund for the price difference, as the original recommendation came from a Blinds.com representative and led to this error. However, I was told that no refund would be issued, even though the mistake was on your team's part. This experience has left me disappointed and hesitant to rely on your team for accurate product guidance in the future.

Date of experience: 10/28/24
See critical reviews

Reviews (2,413)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (398) web site (34) window coverings (41) installation instructions (34)
Thumbnail of user vaughnw38
Missouri
1 review
0 helpful votes
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January 15th, 2024
Verified purchase

Impressed with the website and having samples sent to my home. The blinds arrived as scheduled and were a perfect fit.

Quality

Date of experience: January 15, 2024

Thumbnail of user juanb598
Virginia
1 review
0 helpful votes
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January 23rd, 2024
Verified purchase

It was easy and convenient. Easy to install, and arrived fast. Experience was great. We are happy with our purchase.

Quality

Date of experience: January 23, 2024

Thumbnail of user taid11
Florida
2 reviews
0 helpful votes
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February 21st, 2022
Verified purchase
• Updated review

Goood I will order one and look great now this is the second with different color.
Great look, hope they alittle heavy on the bottom to straight it more but it okay

Quality

Date of experience: February 21, 2022

Good and easy order let see if the order come like...
February 8th, 2022
Verified site experience
• Previous review

Good and easy order let see if the order come like image

Date of experience: February 8, 2022

Thumbnail of user dougp539
Oregon
1 review
0 helpful votes
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January 19th, 2024
Verified purchase

You make it simple and your selection is amazing! They fit perfectly and they look great in our office.

Quality

Date of experience: January 19, 2024

Thumbnail of user josephm4615
New York
1 review
0 helpful votes
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March 2nd, 2024
Verified purchase

Good quality shades cheap! They work well. Easy to install. Decent quality. They get the job done..

Quality

Date of experience: March 2, 2024

Thumbnail of user tomg1416
Michigan
1 review
0 helpful votes
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January 6th, 2024
Verified purchase

I ordered the wrong size and they replaced it for free. They even told me to keep the old one. I will definitely order from them again

Service
Quality

Date of experience: January 6, 2024

Thumbnail of user tracys1600
Indiana
1 review
0 helpful votes
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January 16th, 2024
Verified purchase

Easy to order, great quality blinds. A bit pricey, but again good quality. You get what you pay for.

Quality

Date of experience: January 16, 2024

Thumbnail of user rajum2
Australia
1 review
0 helpful votes
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April 12th, 2015

I ordered few double celled honeycomb blinds, the quality was very good for the money I spent and the customer service was excellent. I highly recommend blinds.com.

Date of experience: April 12, 2015

Thumbnail of user jamesk3736
Colorado
2 reviews
0 helpful votes
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January 18th, 2024
Verified purchase

Very happy with the shades - coming from me, a one time co-owner of a Roman shade operation. The 'fit' is perfect and the materials are perfect.

Quality

Date of experience: January 18, 2024

Thumbnail of user johnw7903
Pennsylvania
1 review
0 helpful votes
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January 21st, 2024
Verified purchase

Ordered from Blinds.com multiple times in the past, great selection, great product, great experience!

Quality

Date of experience: January 21, 2024

Thumbnail of user brucea494
Florida
1 review
0 helpful votes
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January 18th, 2024
Verified purchase
• Updated review

Very simple and easy selection and ordering process, quick delivery. Instructions are easy to follow and installation went quickly.

Quality

Date of experience: January 18, 2024

Very easy and website is very well designed
July 11th, 2023
Verified site experience
• Previous review

Date of experience: July 11, 2023

Thumbnail of user jayk850
Idaho
1 review
0 helpful votes
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November 24th, 2022

I ordered 52 blinds on Sep 7th. My credit card was charged for the full amount on the same day. Delivery was promised by 9/27/22. I needed these blinds for 7 new residential rentals which were ready for tenants, except for the blinds. I relied on the representation that delivery would be not later than 9/27. I started marketing for new tenants representing an available move in date of Oct. 1st. And received numerous qualified applicants. Today is Oct. 25th and I still have not received my blinds. I have called blinds.com to find out what the problem is. I got no answers but I do get a canned apology obviously being read from a prompt. I asked for a refund but was told that was not possible because the blinds were under construction. I have lost tenants and rental income in the amount of about $12,000. I can only hope that if I ever do receive the blinds that the quality is better than the than the reliability of their promised delivery date. The website was ok as far as placing an order. The price seemed good, assuming an acceptable quality of material and workmanship, which I won't know until I receive the blinds and install them.

Tip for consumers:
An honest representation of when the blinds would be shipped.

Products used:
Blinds which haven't been delivered, yet.

* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping

Date of experience: October 25, 2022

Thumbnail of user socialc2
SocialCare .. – Blinds.com Rep

Hi Jay. I am so sorry to hear your shopping experience was not what you expected and that you are still waiting for your blinds. This is never what we want for our customers and I apologize for any inconvenience this may have caused. I have taken some time to review your order to figure out exactly what happened. I sent you a message regarding your order. If you have any additional questions, please reach out to me at socialcare@blinds.com. I am happy to help! -- Jessica N

Thumbnail of user terrys492
New York
1 review
1 helpful vote
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December 16th, 2019
Verified purchase

Vertical Fabric Blinds looked better than I expected. Trey gave Excellent customer service and very helpful with properly measuring my windows for the best fit

Date of experience: December 16, 2019

Thumbnail of user socialc2
SocialCare .. – Blinds.com Rep

Hello Terry, thanks so much for the 5-star review! If there's anything else we can do for you please don't hesitate to let us know! -- Blinds.com Social Care Team

Thumbnail of user scottj1375
California
1 review
0 helpful votes
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January 5th, 2023
Verified purchase
• Updated review

Chat - Jazmine (bot) - took 30 minutes to answer simple questions. Waste of time.
Phone in... no one is answering at 8 pm Thank you for the $ 20 discount.

Scott

Service

Date of experience: January 5, 2023

Chat
February 3rd, 2023
Verified site experience
• Previous review

Chat - Jessica - took 30 minutes to answer simple questions. Waste of time.
Phone in... no one is answering at 8 pm
I was told I would get a $ 20 discount for giving you my email. Please apply it
Do you offer a Military discount? Please apply it.
Thanks.
Scott

* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: January 4, 2023

Thumbnail of user rogera306
Arkansas
2 reviews
0 helpful votes
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April 29th, 2022
Verified purchase
• Updated review

The color option is MORE than just the color. The color number ALSO includes the shade style!
Found a better price at a big box store and didn't order more!

Quality

Date of experience: April 29, 2022

The color option is MORE than just the color
March 12th, 2022
Verified site experience
• Previous review

The color option is MORE than just the color. The color number ALSO includes the shade style!

Date of experience: March 12, 2022

Thumbnail of user robertc7812
Wisconsin
1 review
0 helpful votes
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January 17th, 2024
Verified purchase

We have ordered before from you and pleased with our experience.We have ordered blinds twice before and always more than satisfied.

Quality

Date of experience: January 17, 2024

Thumbnail of user triciaw170
California
1 review
0 helpful votes
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January 11th, 2024
Verified purchase

Painless to order. Came quickly and exactly to specifications. Easy to install in one afternoon. They look very nice.

Quality

Date of experience: January 11, 2024

Thumbnail of user gaylec231
Delaware
1 review
0 helpful votes
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January 12th, 2024
Verified purchase

Easy programmed to use for a shop at home person
Delivered on time, good quality, and easy to install

Quality

Date of experience: January 12, 2024

Thumbnail of user johnp7362
Missouri
1 review
0 helpful votes
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January 14th, 2024
Verified purchase

Web site is easy to use and ordering is also very easy. The blinds wer exactly as described and fit perfectly.

Quality

Date of experience: January 14, 2024

Thumbnail of user laurah3140
Michigan
1 review
0 helpful votes
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January 15th, 2024
Verified purchase

Appreciate the directions on measuring and the options for blinds, as well as benefits for choosing certain varieties.

Quality

Date of experience: January 15, 2024

Thumbnail of user reneel359
Michigan
1 review
0 helpful votes
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January 15th, 2024
Verified purchase
• Updated review

I am 68 so not super computer literate and I am happy I could navigate your website:-)
I am happy with the order. Blinds fit perfectly.

Quality

Date of experience: January 15, 2024

Your staff is very helpful!
March 31st, 2022
Verified site experience
• Previous review

Date of experience: March 31, 2022

Thumbnail of user terryw1351
Utah
1 review
0 helpful votes
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February 28th, 2024
Verified purchase

Lavelle Washington was great! He was very detailed and helpful...

Quality

Date of experience: February 28, 2024

Thumbnail of user robertv1743
Georgia
1 review
0 helpful votes
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January 15th, 2024
Verified purchase

Repeated buyer. Very pleased with this company, in my experience these are the best quality blinds and superb customer service

Service
Quality

Date of experience: January 15, 2024

Thumbnail of user angelc635
Louisiana
1 review
0 helpful votes
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January 6th, 2024
Verified purchase

I've heard good reviews, and so far so good!

Update: I am still in love with our blinds! They were just what we needed and were looking for!

Quality

Date of experience: January 6, 2024

Thumbnail of user davids11498
Florida
1 review
0 helpful votes
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January 1st, 2024
Verified purchase

Quick and easy. Measurements were point on. Easy to install. I would definitely order again. Very satisfied with the results of my look and install.

Quality

Date of experience: January 1, 2024

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From the business

Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.

Company Representative

Thumbnail of user socialc2
SocialCare ..
Blinds.com Customer Service
Typically does not respond to reviews

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