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Blinds.com has a rating of 4.4 stars from 2,413 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Blinds.com most frequently mention customer service, great quality, and easy installation. Blinds.com ranks 2nd among Blinds sites.
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125,817 reviews
I don't want to leave a review but they won't stop emailing me until I do. And now this isn't long enough so I'm typing some more. This is ridiculous. I like the blinds u til this whole circus started
I ordered these higher-priced blinds because a representative assured me they would fit my doors. Unfortunately, upon arrival, I found they did not fit. After reaching out, I was informed that the only suitable alternative was a significantly less expensive option—approximately $1,000 less. I then requested a refund for the price difference, as the original recommendation came from a Blinds.com representative and led to this error. However, I was told that no refund would be issued, even though the mistake was on your team's part. This experience has left me disappointed and hesitant to rely on your team for accurate product guidance in the future.
Pretty good for an old timer. Good selection. Still going back to my basic setup. (Not happy having to submit my comments to Facebook or Google)
Date of experience: January 5, 2024
Teena was very helpful. I appreciate her asistance.
I just had the shade instlled yesterday. They almost didn't fit the space. They seem to work well.
Happy with the color and look of the shade.
Date of experience: October 26, 2023
I ordered my blinds in August, they arrived on September 23rd horribly damaged. I called immediately and spoke with Justin C. Who was very nice. He indicated that they would remake all 3 blinds and they should arrive on Oct 15th. I pointed out that one of the blinds looked "ok", only a little damage. He guided me to keep that one and return the other 2 that were very damaged. However, he indicated that they would remake all 3 and I could use the one I kept for spare parts. He even went as far to say "you don't really need to return the other 2", but I told him and the shipper to take them as I did not want the hassle of throwing such large items out. Fast forward on Oct 15th and 17th I reached out and no response. On Oct. 22nd Justing C responded letting me know that the supplier (apparently they are just middle people and do not make the blinds) needed a picture of the blind I kept? I had not take it out of the box as I planned to store it for parts as instructed. When I called on Nov 2nd to try to sort this out, they had none of this information. I could not reach Justin C. And the person did reach I had to go through the whole background, send pictures. They keep me on the call for over 45 minutes, going in and out dealing with the vendor, only to come back and say they can give me an update in 48 hours. It has been over 5 weeks since I reported the blinds damaged and nothing has happened. This is unacceptable! If I do not get an update in 48 hours, I am going to work with my credit card to get a refund. Beware of this supplier. This is the LAST thing I ever purchase from them.
Date of experience: November 2, 2022
Product and delivery good, but something has changed. Has the name been sold? Definitely a cheapened version of what I previously purchased.
Date of experience: September 7, 2023
I always have a great experience purchasing blinds from Blinds.com. Been a repeat customer for years. I'm sure to be back.
Date of experience: August 23, 2023
Perfect fit first time. Easy to install. Much nicer look than old blinds. Delivery was on time as stated when placing the order.
Date of experience: July 7, 2023
Difficult to understand how cordless blinds go up or down. Could use a better description on the page so do not have to search. For it.
* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 30, 2022
Hi William. I am so sorry for the confusion regarding the cordless lift system. To operate the cordless lift, you grab the bottom rail and push the blinds up to open or pull them down to close. Here is a video from our YouTube Channel, linked at the bottom of the page, https://www.youtube.com/watch?v=dbjiLotUPA4. If you have any additional questions, please reach out to me at socialcare@blinds.com. I am happy to help. -- Jessica N
Custom fit blinds that are equal to or better quality of the big box stores, for the same price. I'm extremely pleased and will buy from them again
Date of experience: February 27, 2022
Your live chat needs improvement. Your tech support has no idea how to adjust/repair ball chain setup. Luckily I figured it out on my own
Date of experience: June 22, 2023
I am sick to find out that these blinds were made in China. Wish I'd known this before purchasing... I would not have bought them.
Date of experience: December 13, 2019
Hello Diana, I’m very sorry that you were disappointed with the manufacturing of your blinds. We want you to be satisfied with your order and I truly apologize that you are not happy right now. I would like to look into your order and what options we have. Could you send me an email at SocialCare@blinds.com and provide me your order information? I’ll be looking forward to your email! – Jessie S. Blinds.com Social Care team
These were the perfect addition to making my room complete dark. I work night shift so it was important to have a good pair of blackout blinds.
Date of experience: October 8, 2019
Thanks so much for the review, Danielle! We're so happy to hear these are perfect! Let us know if there's anything else we can help you with! -- Blinds.com Social Care team
My husband and adult son spend hours trying to install those blinds. Unless you are very skilled, stay away, or be prepared to pay for installation.
Date of experience: August 23, 2017
Website made the purchasing process extremely easy. Also, having 10 samples made me sure I was getting exactly what would look best in my project
Date of experience: January 10, 2023
Great, easy to use website! Instructions kinda vague that came with them, could improve on those. Product seems to be of quality, hope they last.
Date of experience: March 12, 2022
Great blinds, easy to install. Significantly cheaper than going to a big box store. They always showed up quickly and were exactly as ordered.
Date of experience: November 7, 2022
Love the rates compared to other competitors! We got a single blind estimate for a rather large window and they priced us at $750!
Date of experience: April 3, 2022
The blinds are great. Can't believe I waited so long to order! Not only do they improve our sleep but the room remains warmer.
Date of experience: December 30, 2021
Sale pricing was given, but sale disappeared in the cart. I had to dig around for your code. Felt like a bait-and-switch.
* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 6, 2022
Hi Jeffrey. I am so sorry to hear you are not satisfied with your purchasing experience. When in the shopping cart, there is a blue "Apply Promo" button right above the price breakdown. When clicked, this will apply the current promotions automatically. If you have your own promo, there is a box to type that in also. Please note, not all promotions can be stacked together. Hope this helps. If you have any additional questions or concerns, please do not hesitate to reach out to me at socialcare@blinds.com. --Jessica N
Easy ordering! Products arrived earlier which turned out to be fabulous! Love my new blinds and wished I had done it earlier.
Date of experience: November 13, 2022
Easy website navigation, cords were short for the tall windows, I called and new cord was sent immediately, and at no charge!
Date of experience: December 27, 2021
Nice product, easy to install. I am a repeat buyer. Will come back again on the future keep up the good work
Date of experience: February 24, 2022
Love the blinds I have always gotten from your company. Easy to install, fit great, look great. Just an outstanding product.
Date of experience: May 14, 2022
The sale was great! It made my purchase possible. The videos were so helpful, both for measuring and installation. Thank you!
Date of experience: April 1, 2022
Date of experience: January 4, 2022
Love the blinds that match our kitchen cabinets to a tea!
The price was unbelievably less than other competing blind companies!
Date of experience: January 1, 2022
Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.
Hi Richard. I am so sorry to hear your experience went from bad to worse and that we let you down. This is never the experience we want for our customers and I apologize for any inconvenience this may have caused. I sent you a message regarding your order. If you have any additional questions, please reach out to me at socialcare@blinds.com. I am happy to help! -- Jessica N