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Blinds.com has a rating of 4.4 stars from 2,411 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Blinds.com most frequently mention customer service, great quality, and easy installation. Blinds.com ranks 2nd among Blinds sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
125,818 reviews
I don't want to leave a review but they won't stop emailing me until I do. And now this isn't long enough so I'm typing some more. This is ridiculous. I like the blinds u til this whole circus started
I ordered these higher-priced blinds because a representative assured me they would fit my doors. Unfortunately, upon arrival, I found they did not fit. After reaching out, I was informed that the only suitable alternative was a significantly less expensive option—approximately $1,000 less. I then requested a refund for the price difference, as the original recommendation came from a Blinds.com representative and led to this error. However, I was told that no refund would be issued, even though the mistake was on your team's part. This experience has left me disappointed and hesitant to rely on your team for accurate product guidance in the future.
Jason was extremely knowledgeable and helpful! It was a pleasure to work with him on our shade order!
Date of experience: February 16, 2022
Easy instructions and installation was not a problem. Arrived quickly and in good shape - will be ordering again
Date of experience: May 17, 2022
Friendly knowledgeable design reps, extremely helpful, patient and professional. All products received when expected and in perfect condition.
Date of experience: February 15, 2022
A little confusing. And the brackets were not a perfect fit. Somewhat frustrating, but we worked it out.
Sent other brackets, but the process took too long.
Date of experience: February 7, 2022
Date of experience: December 24, 2021
Simple and clear instructions to order. Price is reasonable for the products including shipping costs. Will order again.
Date of experience: December 27, 2021
I looked at sale after sale after sale from all diff companies before ordering from blinds.com for 4 windows all with vertical blinds and 1 with a custom valance. The cost was $550-600 less than everyone else.
The blinds arrived and about 5 days later we unboxed everything ready to hand the blinds. All the hardware was wrong. There were no instructions on how to hang the blinds which if I had hardware, it wouldn't have mattered.
I contact the service department and got the instructions sent to me (wrong instructions) 3 weeks later got the hardware. Some of the hardware was wrong and there was no hardware to hang the valance. No return call from Blinds.com
I called and got a different person. Hardware ordered again and it was wrong. No return call.
I called again. The valance was supposed to come predrilled. Nope not mine. No the valance wasn't supposed to come predrilled and more hardware arrived (2" screws for a 1/4" thick valance. That's not going to work.
Here I am, 8 weeks since shipment and I have 1 incomplete window still. If I had paid that $550-600 more, I'd have had a finished job. Instead it's been 8 weeks inconsistencies hours of phone call times and photos and emails I have to construct. My time is worth more.
The blinds are nice but 3 n hi of 4 came in too long by 1/2". They never took the deduction. I had to manually cut each one. I'm glad you can't tell because they are slightly uneven now. If the valance isn't fixed in the next week, my credit card company can battle it out.
Date of experience: July 30, 2021
Great instructions on how to take measurements. Helpful videos. Lots of options to choose from. Whole process on the web page was easy and simple.
Date of experience: June 22, 2023
I ordered 5 motorized shades and wifi hub and none of them work. Customer service still hasn't called me back. Worst experience of my life.
Tip for consumers:
I ordered 5 motorized shades and wifi hub and none of them work. Customer service still hasn't called me back. Worst experience of my life.
Products used:
Motorized shades
* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 15, 2023
Hi Doug. I am so sorry to hear that you are having issues with your motorized shades. I can imagine how frustrating this must be. At this time I see that we have reached out to you on a separate review to further assist. If you have any additional questions, please reach out to me at socialcare@blinds.com. I am happy to help! -- Ava N
I am on my 4th order. They have been spot on each time. Delivery was earlier than stated and products always fit and look good.
They fixed my concern
Date of experience: March 10, 2023
I had a 20% coupon and it didn't let me enter it, that is BS
* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 9, 2023
Repeat buyer. Good quality and good prices. Cords are too short and I am still waiting from a response on how to get this fixed.
Date of experience: March 18, 2022
I placed my order on 04/22/23. They came out to measure on 05/03/23. They guy who came out to measure made a mistake and added an extra window that didn't exist. He tried to correct it while he was here but was unable. Later that day, a blinds.com rep called to confirm the order, said he removed the extra window, and told me the blinds were going into production. I received an email that day confirming what he said and confirming my order. TWO DAYS LATER, I get a call from another advisor to confirm my order. I explained it had already been done two days earlier and referenced the email I got. The rep told me I got no such email because she was responsible for my order and had not sent it out. I told her I had and offered to forward my copy. Then she says she has fixed my order, which I didn't know was broken, and told me my blinds went into production. TWO WEEKS LATER, their web site shows my order is to be delivered between 05/16-05/19,2023. When I called 05/17/23, they have no record of anything. I asked for my money back and was told I'd have to wait two business days until they could confirm with the manufacturer that the blinds were not produced and to see if I could get a refund. So here I am almost a month after I scheduled the original order and I have nothing. I called again and spoke to a young lady named Felicia who told me she'd treat this order as her own. She sure did! I got an email telling me my blinds will be here 05/19/23. She also gave me $100 refund for the aggravation. I will admit, they do have amazing customer service. However, today is 05/19/23 and FedEx has received nothing. When I spoke to customer service, they told me that the blinds were arriving from overseas and we're still not released from customs. I was also told it could be anywhere from 7 to 15 business days before they would be released. At this point, I asked for my money back and was told no. When I asked to speak to a supervisor, I was told they would call me within one to two business days. Do yourself a favor, and do not deal with Blinds.com
Tip for consumers:
This company sucks and lies. When caught in their lies they claim it was a miscommunication.
Products used:
I’m having to start over again with other companies.
Date of experience: May 17, 2023
Hi Jose. Thank you so much for taking the time to share this feedback with us. I am so sorry to hear that your shopping experience took longer than expected. I can imagine that this is frustrating and I apologize for any inconvenience this may have caused you. As we are always looking for ways to improve the customer's overall experience, I appreciate you taking the time to share. If there is anything that I can do to turn your experience around, please reach out to me at socialcare@blinds.com. I am happy to help! -- Jessica N
Easy to navigate website, love the surfeit guarantee. Great customer service makes it totally worth the invest.
Date of experience: June 29, 2023
Date of experience: March 26, 2022
Fits perfectly! Easy to order on line, with many different options, designs and colors with great prices!
Date of experience: December 14, 2021
Thank you for my window blinds. My entire shopping experience was a pleasure! I would certainly recommend!
Date of experience: December 29, 2021
Clear and simple instructions and easy to install once they arrived. Delivery was earlier than initially promised.
Date of experience: June 6, 2023
Quick and easy to order and install, but cheap product. Color is already coming off blinds and the pull tabs do not stay in.
* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 16, 2022
Hi Joseph. I am so sorry to hear you are experiencing issues with your shades and I would love to look into this for you. I have sent you an email for more details and look forward to hearing from you soon. --Jessica N
Quick and easy! Thanks for making this easy.
Date of experience: December 31, 2021
The blinds are exactly as advertised and they look great. Easy to install too. I have to add 8 more characters so itll submit. Alabaster.
Date of experience: February 28, 2022
Hi there! If you'd like to share any details about how your shopping experience went, please feel free to reach out to us directly at the email I've sent over to you. I hope you enjoy your new blinds! - Austin L
The chat Lady Teena, helped me find my original order so that I could get an other blind of same color and conditions. Thanks Teena!
Date of experience: January 30, 2022
We had an issue with the levolor blinds we ordered and one five minute phone call later they remade them for us! Amazing customer service!
Products used:
Blinds
Date of experience: December 16, 2022
This is the third complete house I've outfitted with window coverings from Blinds.com and I didn't hesitate to purchase from them again!
Date of experience: November 30, 2022
Was great, just couldn't figure out how to order a valence/slats separately. So I called and they helped me out. Thank you.
Needed help with ordering extra slats.
Date of experience: June 7, 2022
Was great, just couldn't figure out how to order a valence/slats separately.
Date of experience: April 5, 2022
Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.
Thank you for taking the time to review your recent order with us. I am so very sorry to hear of the poor experience we have provided due to these missing and incorrect parts, and that your deductions were not taken properly as well. I really would like to help get this fixed for you without further delay, could you please send me an email at socialcare@blinds.com with your order information? Once I have received your email, I'll be happy to look into this for you right away! - Lauren A.