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Blinds.com has a rating of 4.4 stars from 2,411 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Blinds.com most frequently mention customer service, great quality, and easy installation. Blinds.com ranks 2nd among Blinds sites.
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125,818 reviews
I don't want to leave a review but they won't stop emailing me until I do. And now this isn't long enough so I'm typing some more. This is ridiculous. I like the blinds u til this whole circus started
I ordered these higher-priced blinds because a representative assured me they would fit my doors. Unfortunately, upon arrival, I found they did not fit. After reaching out, I was informed that the only suitable alternative was a significantly less expensive option—approximately $1,000 less. I then requested a refund for the price difference, as the original recommendation came from a Blinds.com representative and led to this error. However, I was told that no refund would be issued, even though the mistake was on your team's part. This experience has left me disappointed and hesitant to rely on your team for accurate product guidance in the future.
Quick and easy! Came fast, fit and was easy to install. Have ordered from blinds.com before. Has always been a good experience.
Date of experience: March 10, 2022
Had some issues with delivery however the support team went above and beyond to fix everything! The blinds were beautiful and affordable!
Fantastic
Date of experience: March 20, 2023
I originally bought 15 blinds, only 14 were delivered. It took an extra 2 weeks to get the 15th, arrived late, delayed the process of renting the property, and cost me a significant amount of money. I learned later that I needed a valence ($3.50 add-on) for 3 blinds. Trying to get only that specific part from the manufacturer would cost almost twice as much as just re-buying the same 3 blinds, so now I'm stuck with 3 extra blinds and no way to get a refund on them.
* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 5, 2023
They look beautiful and installation was a breeze after watching a YouTube video since it was my first time. Would purchase again.
Date of experience: January 2, 2023
LOVE Blinds.com. Always been a great experience. Have been slowly shading our windows over the last 5 years, and have no complaints.
Date of experience: January 30, 2022
I have ordered from blinds.com before and now feel like I know what to look for as I order. Products are good.
Date of experience: December 28, 2021
Michael was so helpful and patient with me. I am a first time customer as was very pleased with the ordering experience.
Date of experience: February 22, 2022
Friendly & easy to use website with all the right reminders for your order. Love the color change in the preview too!
Date of experience: December 31, 2021
Blinds were delivered on time and look great! Excellent quality and so easy to install. We use Blinds.com for all our blinds
Date of experience: March 20, 2022
Had a blinds. Com account but your site could not find it...
Date of experience: February 3, 2022
Ordered the wrong size, sent us a new set and we donated the old set! I would definitely purchase from them again!
Date of experience: December 13, 2020
The user experience on this website is perplexing, leading to an error that I was unable to rectify within the 24-hour cancellation window, as it only applies to their customer support's phone operating hours.
The peculiar user flow began when I input my desired shipping address on blinds.com, followed by entering my PayPal details, which contained an outdated shipping address. Upon returning from the PayPal login, I noticed that the shipping address had been replaced by the old one associated with my PayPal account. Although I saw the warning about shipping to the PayPal address, I assumed it referred to the address that had just been auto-populated. I proceeded to change the address back to the correct one, and the system allowed it. The order seemed to have been completed without any issues, but the confirmation pop-up revealed that it would be sent to the outdated PayPal address.
It is baffling that the website insists on using the PayPal address when most users rely on PayPal for non-physical orders. Moreover, updating the address on PayPal can be a cumbersome process. Allowing users to enter their preferred shipping address and maintaining it throughout the transaction would be a more user-friendly approach.
Upon calling customer support to change the address, I later realized, after reading the confirmation email, that the name I provided for the shipment (intended for a contractor) was not recorded. Frustrated, I had to call customer support again. By this time, 18 hours had passed within the 24-hour cancellation window, but their phone support was unavailable. Once their phone hours resumed, the 24-hour window would have lapsed.
It would be more efficient to provide an online option for users to modify the address or cancel their orders, rather than requiring them to call customer support. Additionally, clarifying that the 24-hour cancellation window pertains only to phone support hours would prevent misleading customers.
* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 23, 2023
Hi Steve. I am sorry to hear that your shopping experience was not what you expected. Please note that our Customer Service Team is available 7 days a week: Mon - Fri 8am to 11pm EDT and Sat - Sun 10am to 7pm EDT. I apologize for any inconvenience this may have caused you. If you are still needing to update the address, please reach out to our Customer Service Team at 800-505-1905, option 3. They are happy to help! If there is anything that I can do to turn your 2-star experience into a 5-star experience, please reach out to me at socialcare@blinds.com. I am happy to help! -- Jessica N
This is the 4th time I have purchased blinds from Blinds.com
Love our existing blinds from you guys which is why we are buying more!
Date of experience: October 15, 2023
Always use Blinds.com
Next time I'll research my order closer. Not buying products made in China. Thought they're made in Texas
Date of experience: September 9, 2023
Great experience and good customer service. Blinds. Com gives the customer exactly what they ask for and that's quality
Date of experience: November 1, 2023
Great product and selection. We really liked all of the color and material options. I'm excited for them to show up so we can install them.
Date of experience: June 1, 2023
I like the selection of blinds, colors, materials, etc., but the website is really glitchy and not easy to work with. I applied filters for a motorized set of blinds and would select an option it gave me. However the blind selections I chose would first show me the option of motorization but then it would not let me select it. I had to keep exiting back to the home page and trying again until it finally let me select what I wanted. Then at checkout when I was entering my shipping information it kicked me out. I had to go back in to continue to payment and shipping and it added all the blinds I ordered two more times, so I would be receiving 3 total sets for each window. I had to remove each additional set individually until I was back to one blind per window. Hopefully once they arrive the quality will be good but that is still TBD.
* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 30, 2023
Everything sounds okay and the company already has proven to be very responsive. Can't really say about the products since are due to be shipped yet.
Very prompt and helpful response, especially considering it is the middle of the holidays.
Date of experience: December 26, 2022
Confusing with all the redundant payment screens. Thought we 2-3 weeks ago and checked today and found we hadn't ordered and placed the order again. You better not send us duplicate orders
* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 24, 2022
It's as easy as it can be. The blinds always look great. Due to colors displayed on your monitor always take advantage of the free samples
Date of experience: December 24, 2021
The Blinds.com blinds are of high quality and come with outstanding customer service and satisfaction.
Date of experience: December 28, 2021
No response from the managers after multiple attempts on blinds made outside the US were incorrectly cut (they were inside the window and the measurements were the same size as the interior dimensions. I called twice to inform them of this issue and explained the reason for not having submitted within the 30 day window (a death in the family and it was outside of the US). I called on 24 May, 2023 and was rudely talked to, and the rep stated they would submit to the manufacturer the issue and would respond within 2-3 business days. I was required to submit measurement with pictures verifying this, which I did within 45 minutes of the call. I waited 5 business days to follow-up and the next rep talked over me as I was explaining the circumstances. Again not very good customer service. When I requested to speak to a manager the rep kept stating to repeat the same steps I had done a week before. I felt at this point it was going nowhere and again requested to speak to a manager. The rep put me on a 5 minute hold and stated "no managers were available and you need to email the complaint, they WILL respond within 1-2 business days". Needless to say I did promptly send the email to *******@Blinds.com and did not get any response, I believe this is a junk folder which is not monitored as I sent a second follow-up email without any acknowledgement on their part. I am purchasing through Home Depot (directly) or Lowes as the blinds are of equal or better quality plus I do get customer service. I have purchased over $1000.00 in blinds from them in the past and they have been very helpful when the colors did match the color ordered on 1 blind ($65.00). I wasn't looking for a refund only a replacement blind, if possible. I do not believe my request was unreasonable/unjustified. A little training of these CSRs and their managers are needed badly.
I have attached the pictures I sent to them along with the measurements of what I input VS the actual size of the blinds.
Products used:
Bought direct from the local Home Depot
Date of experience: June 2, 2023
Perfect fit and easy to install. It looks quite nice and operates smoothly. The price was right and quality is visible.
Date of experience: July 17, 2023
Easy to use platform. First order did need to be redone. There was no problem with the reorder, no questions asked.
Date of experience: July 23, 2023
I love the products and the prices. Easy to follow instructions for ordering. Arrived on time. I have referred many customers.
Date of experience: June 24, 2023
Love the shades and very good price. Took very long to get. Said would receive between 5-31 to 6-6. Received 6-19.
Did not get to talk to someone only recorded message about order ready of UPS pickup.
Date of experience: June 22, 2023
Date of experience: May 8, 2023
Easy to buy and even easier to install. Thank you. I have plenty more to replace in the 6 bedroom house.
Date of experience: February 9, 2022
Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.
Hi Barbara! Thank you for taking the time to review your recent order. I am so glad to hear that you had such a good experience with us, and that we were able to get this replaced for you under our 30-Day Sure Fit Guarantee! If you have any questions, please don't hesitate to reach out. We are here to help! - Lauren A.