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    Blinds.com

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Blinds.com

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Overview

Blinds.com has a rating of 4.4 stars from 2,410 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Blinds.com most frequently mention customer service, great quality, and easy installation. Blinds.com ranks 2nd among Blinds sites.

  • Service
    633
  • Quality
    2092

Proactively asks for customer feedback

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Positive reviews (last 12 months): 94.4%
Positive
1,505
Neutral
38
Negative
51
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125,806 reviews

113
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How would you rate Blinds.com?
Top Positive Review

“"My Blinds" Brand Provide Superior Quality and Richness of Fabric”

Diane B.
12/6/24

This is my second time ordering. I selected a different brand because their sample swatches were a great fit for the bedrooms. Very substantial fabric. These are blackout and they do a great job. Also, you did an amazing job with measurements.The fit is fantastic. There is very little gap at the edge of the window. Made by Hunter Douglas, "My Blinds" uses a button-operated retraction that helps the blind go up fast. ( It almost feels self-propelled.) My concern is the second shade I purchased does not retract with as much power. I have to help it to the top of the window. Should I be concerned? Can the tension in the string system be tightened? Thank you.

Date of experience: 11/26/24
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Top Critical Review

“Disappointed by Unfulfilled Satisfaction Guarantee and Lack of Refund Assistance”

Carrie R.
11/7/24

I ordered these higher-priced blinds because a representative assured me they would fit my doors. Unfortunately, upon arrival, I found they did not fit. After reaching out, I was informed that the only suitable alternative was a significantly less expensive option—approximately $1,000 less. I then requested a refund for the price difference, as the original recommendation came from a Blinds.com representative and led to this error. However, I was told that no refund would be issued, even though the mistake was on your team's part. This experience has left me disappointed and hesitant to rely on your team for accurate product guidance in the future.

Date of experience: 10/28/24
See critical reviews

Reviews (2,410)

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Reviews that mention popular keywords

customer service (398) web site (34) window coverings (41) installation instructions (34)
Thumbnail of user jolynnl16
North Carolina
1 review
0 helpful votes
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February 27th, 2022
Verified purchase

It was easy and fast i got what i was looking for where i couldnt find it in stores so awesome love it

Quality

Date of experience: February 27, 2022

Thumbnail of user jeanp511
Minnesota
2 reviews
0 helpful votes
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February 26th, 2022
Verified purchase

They look wonderful. Just new blinds freshened in the bathroom freshened the room. They were easy to order as well as to install

Date of experience: February 26, 2022

Thumbnail of user danield2718
Maryland
1 review
0 helpful votes
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January 29th, 2024
Verified purchase

Was easy to order.

One of the blinds came with a dent on the back side
Easy to install fit well

Quality

Date of experience: January 29, 2024

Thumbnail of user jamesa2258
Illinois
1 review
0 helpful votes
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December 22nd, 2021
Verified purchase

I have ordered these blinds before and love them, good quality blinds. Easy to install. And exactly what I ordered.

Quality

Date of experience: December 22, 2021

Thumbnail of user hoytp5
Georgia
1 review
0 helpful votes
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December 25th, 2021
Verified purchase

Found some blinds, ordered some blinds, and I got the blinds! Everything was easy to do and arrived as expected.

Quality

Date of experience: December 25, 2021

Thumbnail of user williamm2005
Texas
2 reviews
0 helpful votes
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December 29th, 2021
Verified purchase

Great - was easy and I was able to select just what I wanted. Great options and service. Love our blinds.

Quality

Date of experience: December 29, 2021

Thumbnail of user paulw1956
Michigan
1 review
0 helpful votes
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February 21st, 2022
Verified purchase

Easy to order and easy to select and customize! Would buy from again! I'm so happy with my purchases!

Quality

Date of experience: February 21, 2022

Thumbnail of user dawng695
Rhode Island
2 reviews
0 helpful votes
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June 24th, 2023
Verified purchase
• Updated review

The blinds are really thin. The strings are too short and so are the opening and closing rod. Thought quality would be better.

* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality

Date of experience: May 25, 2023

Thumbnail of user socialc2
SocialCare .. – Blinds.com Rep

Hi Dawn. I am sorry to hear that the quality of your blinds was not what you expected. Please note that we offer a 30-Day Satisfaction Guarantee (https://www.blinds.com/satisfaction-guarantee) which covers up to 10 products, per household, per lifetime. If you need to take advantage of this guarantee, please reach out to a member of our Customer Service Team at 800-505-1905, option 3. They are happy to help! -- Jessica N

Easy order hope quality is good
April 10th, 2023
Verified site experience
• Previous review

Date of experience: April 10, 2023

Thumbnail of user ronaldg715
Ohio
1 review
0 helpful votes
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November 14th, 2022
Verified purchase

Measuring and shopping were easy and complete.
Installed, and beautiful!
Installation was easy.
Made our windows beautiful.

Date of experience: November 14, 2022

Thumbnail of user antoinettes162
Idaho
1 review
0 helpful votes
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May 28th, 2023
Verified purchase

Easy to order Easy to measure Customer service fast to answer. I would order again from Blinds. Com.

Service
Quality

Date of experience: May 28, 2023

Thumbnail of user jaym963
Michigan
1 review
0 helpful votes
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February 21st, 2022
Verified purchase

Great. IT was a great experience. Everything was great, shipped earlier than expected and great quality!

Service
Quality

Date of experience: February 21, 2022

Thumbnail of user anthonyg1489
Kentucky
1 review
0 helpful votes
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February 22nd, 2022
Verified purchase

Quality product. Arrived cut to exact ordered dimensions. Very easy to install. Very easy to operate.

Date of experience: February 22, 2022

Thumbnail of user catherineb448
Florida
2 reviews
0 helpful votes
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August 3rd, 2023
Verified purchase

Ordering process very customer friendly, better price than local stores and some other on-line sites

Quality

Date of experience: August 3, 2023

Thumbnail of user nancys3687
Illinois
1 review
0 helpful votes
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August 5th, 2023
Verified purchase

Very easy ordering. Delivered in a timely manner. Product is her good quality
Would order from them again

Quality

Date of experience: August 5, 2023

Thumbnail of user vaughnw23
California
1 review
0 helpful votes
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October 14th, 2023
Verified purchase
• Updated review

My third time using your company, was so satisfied the first time, perfect size, color, and always on time. Woohoo.

Quality

Date of experience: October 14, 2023

Real easy shopping, thanks and had my color too
March 13th, 2022
Verified site experience
• Previous review

Date of experience: March 13, 2022

Thumbnail of user avib32
Minnesota
1 review
0 helpful votes
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July 5th, 2023
Verified purchase

They remade the blinds for us because of an incorrect measurement and were really helpful about it. Highly recommended. Good quality product.

Service
Quality

Date of experience: July 5, 2023

Thumbnail of user mikeb3148
Ohio
1 review
0 helpful votes
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April 7th, 2023
Verified purchase

Very easy to order and install, received within 10 days after ordering, great service again from Blinds.com

Quality

Date of experience: April 7, 2023

Thumbnail of user bradw371
New York
2 reviews
0 helpful votes
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February 27th, 2022
Verified purchase

Great deal would recommend to all my friends and family could work on the price a bit. Let me know if you have any rebates

Quality

Date of experience: February 27, 2022

Thumbnail of user markc3167
Wyoming
2 reviews
0 helpful votes
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February 28th, 2022
Verified purchase

Overall great product. Improve Mounting brackets. 1 fell apart 2 hang lover then others. Handle broken.

Quality

Date of experience: February 28, 2022

Thumbnail of user jayt568
South Carolina
1 review
0 helpful votes
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March 23rd, 2022
Verified purchase

Excellent product. Easy to install and does the job. We will be enjoying a cool back porch this summer.

Quality

Date of experience: March 23, 2022

Thumbnail of user johnv1584
Illinois
1 review
0 helpful votes
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March 24th, 2022
Verified purchase

My experience was fantastic. The website makes it so much easy to make a selection and complete your order! Outstanding!

Quality

Date of experience: March 24, 2022

Thumbnail of user joellenm11
Tennessee
1 review
0 helpful votes
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February 14th, 2022
Verified purchase

Ordered both horizontal and vertical blinds. Received with instructions for installing.
Went up without a hitch. Very happy

Quality

Date of experience: February 14, 2022

Thumbnail of user gailh573
North Carolina
1 review
0 helpful votes
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February 15th, 2022
Verified purchase

Excellent customer service. Great quality. You made the installation very simple. Perfect for my home.

Quality

Date of experience: February 15, 2022

Thumbnail of user brettm410
Texas
1 review
0 helpful votes
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January 31st, 2023
Verified purchase

Good experience. Product was delivered as ordered in a timely manner. I would not hesitate to order again.

Quality

Date of experience: January 31, 2023

Thumbnail of user rogerc834
Tennessee
1 review
0 helpful votes
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March 10th, 2023
Verified purchase

Previous page gave "free shipping" But you added $8.xx
You're right. My bad. Thanks for the correction.

Quality

Date of experience: February 8, 2023

Thumbnail of user socialc2
SocialCare .. – Blinds.com Rep

Hi Roger. Thank you for taking the time to share this feedback. Please note that we do not charge for shipping. The additional charge you see is your local sales tax that is added once the shipping address is put in the order. I apologize for any confusion. I sent you a message regarding your order. I hope this helps! -- Jessica N

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From the business

Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.

Company Representative

Thumbnail of user socialc2
SocialCare ..
Blinds.com Customer Service
Typically does not respond to reviews

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