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Blinds.com has a rating of 4.4 stars from 2,410 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Blinds.com most frequently mention customer service, great quality, and easy installation. Blinds.com ranks 2nd among Blinds sites.
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125,806 reviews
This is my second time ordering. I selected a different brand because their sample swatches were a great fit for the bedrooms. Very substantial fabric. These are blackout and they do a great job. Also, you did an amazing job with measurements.The fit is fantastic. There is very little gap at the edge of the window. Made by Hunter Douglas, "My Blinds" uses a button-operated retraction that helps the blind go up fast. ( It almost feels self-propelled.) My concern is the second shade I purchased does not retract with as much power. I have to help it to the top of the window. Should I be concerned? Can the tension in the string system be tightened? Thank you.
I ordered these higher-priced blinds because a representative assured me they would fit my doors. Unfortunately, upon arrival, I found they did not fit. After reaching out, I was informed that the only suitable alternative was a significantly less expensive option—approximately $1,000 less. I then requested a refund for the price difference, as the original recommendation came from a Blinds.com representative and led to this error. However, I was told that no refund would be issued, even though the mistake was on your team's part. This experience has left me disappointed and hesitant to rely on your team for accurate product guidance in the future.
I've purchased from Blinds.com before and had an excellent experience both times! Great quality product, love the look
Date of experience: January 15, 2020
Steer clear of salesman Chris L. He is an empty vessel. People should not be selling things with little knowledge or integrity.
Date of experience: December 18, 2017
Again ordering was easy I double checked dimensions and colors, my windows look great. They reshaped broken part received it in 2 days!
Date of experience: December 15, 2021
Date of experience: December 15, 2021
Great easy to use web site fast delivery. Looked around other sites you cant beat the price or quality.
Date of experience: January 30, 2022
Easy to order online. Reasonable lead time. Delivery earlier than promised. Good experience overall.
Date of experience: April 9, 2022
Easy installation, just a bit complicated snapping them in. I'm at least satisfied with all my orders.
Date of experience: February 19, 2022
Ordered several times love this company. I have not had a problem and would order again. Thanks so much
Date of experience: February 18, 2022
Fast shipping, quality product! The blinds were easy to install, fit perfectly and look great! Everything I was hoping for.
Date of experience: February 19, 2022
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Date of experience: March 31, 2023
Our windows are all different measurements so it was nice to be able order several sizes. Love the look and features.
Date of experience: March 31, 2023
Very easy shopping great product. Fit perfectly. Will buy their blinds in the future. Highly recommend.
Date of experience: December 30, 2021
Great experience, large selection and excellent blinds. Support team quickly resolved all my issues. Would recommend to anyone.
Date of experience: February 21, 2023
Fit perfectly, easy to install, work easily, we're very happy. Time will tell if these hold up well.
Date of experience: March 14, 2022
It was very easy to purchase them. They came in a timely manner an I'm delighted. I will be purchasing more soon. Thank you so much.
Date of experience: June 1, 2023
Original discount was not applied on the website but Blinds.com took care of it and credited my account.
Great
Date of experience: May 30, 2023
I did not receive the 45% discount (Memorial Day Discount) at check out.
* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 29, 2023
Would not send additional discount to email, but corrected problem quickly and order proceeded smoothly.
Date of experience: April 6, 2023
Date of experience: February 20, 2023
Good experience. Excellent products, fair prices and prompt delivery. Was unfamiliar w the site but very pleased we chose it.
Date of experience: February 26, 2022
I can't believe this company and their services. It took two months form ordering to installation. Avoid them as you can
* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 2, 2023
Ralph, via telephone, was a big help in getting details about the shade and had style/color samples sent to us.
Date of experience: February 11, 2022
I ordered 2 inch deluxe wood blinds on 2/10/19 with a 4 day estimate on making them. On the 17th they said they are back ordered and I'd have them by the 27th. On the 28th I emailed them asking for an update and they said I should have them by March 7th. March 8th I received shipping confirmation. March 14th the shipping provided arrives with 1 set (out of 3) of blinds. Called the company and apparently they shipped in 2 packages and they forgot to provide both tracking numbers. Second package arrived on March 15th.
There was a sizable dent on the rail of my 95 inch blind but I straightened it out no problem, and it was on the backside anyways. All the blinds are the exact length (to the 8th inch) I ordered. Quality seems better than the same product my father ordered from SelectBlinds and were about 40% cheaper.
All in all, shipping could have been better. Communication could have been better. Time line could have been better and I could have been a lot less irritated checking on them every day. But the price for the quality is the best I was able to find. I'll order for my other 13 windows now and just not bother checking on them for a month or so.
Date of experience: March 16, 2019
So far so good lets see how i receive it. I received my blinds and look great, work perfect and excellent fit thx i will buy from you again
Date of experience: August 22, 2022
* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 23, 2022
Great website. Easy to maneuver through the ordering process. Very efficient ordering and processing.
Date of experience: February 15, 2023
First I was sent a blind that was much lighter than what was ordered online. They were good about sending a replacement. The installation has been a disaster. The parts lists to confirm that what I received is correct shows "no image" next to part numbers (see picture below), so I don't know if what I received is correct. The pictures on the instruction sheet don't match the parts I received. When I called service they emailed me the exact instruction sheet I already had. I explained and sent pictures to them that what I received won't fit. They said install it and send more pictures. When I explained and sent pictures of the center bracket sticking out so far that I can't mount the valance, they said it's on backwards. So, I drilled more holes in my door and mounted it the other way (see picture below), so now you can see the center bracket with screws above the valance. Not a pretty sight. After going thru 2 service people, very nice, but not very helpful, I was told I was suppose to receive the screws, nuts, etc ( see picture below) but they couldn't tell me what they were for. I had to use my own screws to mount the center bracket, since they weren't included with what I received. See picture below, the side pieces for the valance are too long, so can't be mounted without cutting them shorter. There's no hole at the bottom of the blind to mount the down bracket (see picture below). After spending many hours reinstalling, sending pictures & emails to service, they have stopped responding to me. This has been the biggest waste of time for a crappy product. I still can't believe this is Blinds.com. All the hours I've spent for 1 blind, at $1/hour I would have saved money to have a local company do the job.
Date of experience: December 1, 2021
Thank you so much for taking the time to let us know about this. I am so sorry you did not receive all the parts needed, and for the installation troubles these product issues have caused as well. I can understand how disappointing this experience has been, and I really would like to see how I can help. Please email us at socialcare@blinds.com with your order information and email, and once I hear back from you with these details, I can look into this right away!
Great customer service, Uresa!
Took a couple of tries to get the right extension brackets but customer service was great and very helpful
Date of experience: February 22, 2023
Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.
Thank you for the recommendation, Danielle! If there's anything else we can help you with please let us know! -- Blinds.com Social Care Team