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Blinds.com has a rating of 4.4 stars from 2,410 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Blinds.com most frequently mention customer service, great quality, and easy installation. Blinds.com ranks 2nd among Blinds sites.
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125,806 reviews
This is my second time ordering. I selected a different brand because their sample swatches were a great fit for the bedrooms. Very substantial fabric. These are blackout and they do a great job. Also, you did an amazing job with measurements.The fit is fantastic. There is very little gap at the edge of the window. Made by Hunter Douglas, "My Blinds" uses a button-operated retraction that helps the blind go up fast. ( It almost feels self-propelled.) My concern is the second shade I purchased does not retract with as much power. I have to help it to the top of the window. Should I be concerned? Can the tension in the string system be tightened? Thank you.
I ordered these higher-priced blinds because a representative assured me they would fit my doors. Unfortunately, upon arrival, I found they did not fit. After reaching out, I was informed that the only suitable alternative was a significantly less expensive option—approximately $1,000 less. I then requested a refund for the price difference, as the original recommendation came from a Blinds.com representative and led to this error. However, I was told that no refund would be issued, even though the mistake was on your team's part. This experience has left me disappointed and hesitant to rely on your team for accurate product guidance in the future.
Was very good, this is my 2nd order, color is perfect and matches my curtain, I like the mini blinds for my bedroom.
Date of experience: February 25, 2022
It was double blind. One of the blinds falling off of the stick so i had to reglue blind again. I did not expect that.
Date of experience: February 18, 2022
My friend and I worked as a team to build out the project for my condo. It was fun and easy to do. Thank you team for the awesome promo!
Date of experience: March 15, 2022
THIS IS A SCAM!
THIS IS A SCAM! DO NOT DEAL WITH THEM. Liees,, Lies, Lies,, scam. I ordered 1 single blind for more then $600 to test quality and color so we could do our whole home. It never showed up. They say it was delivered. Lie #1,, I tried getting more help from the tracking ( Dead end). They have cute message that say wait few more days and look in the bushes before calling. After calling and waiting more then 30 minutes with NO ANSWER I pushed 1 for a call back. Lie #2,, no call back. I called again nd waited 2 hours and 4 minutes to have what sounded like a robot or recording pick up and say " I cant hear you" nothing I can hear and HUNG UP N ME! After 2 hours of holding... I don't belive it was a real person,, SCAM. Then I decided since they wont pick up phone, I would reply to emails to leave message. Every email they sent me I tried to reply to and it says NO REPLY to that email possible SCAM... I started online chat that said wait time is 7 minutes,, about 10 minutes later the chat updated and said wait Tim is 7 minutes AGAIN,, Lie #4 SCAM. Finally someone started chatting and wanted me to reorder. I told them HELL NO cancel and get me refund. I want a refund# or Credit # something to prove I had a credit coming,, NO credit # or refund #,, Nothing,, just trust them to refund me. NEVER AGAIN!
Date of experience: July 20, 2020
Blinds.com made buying blinds so fun, like f*uck a birthday or Christmas... I'm buying blinds instead!
Date of experience: December 13, 2022
Easy, easy! Great prices. The blinds are perfect for what we wanted. The colors weren't quite what we thought but close enough
Date of experience: April 7, 2022
Great selections. Easy to use site. Easy to pay options. Quick and simple and they ship to your door?! What?! No brainer.
Date of experience: November 20, 2022
Order all the same lifts on shades top down bottom up half the order was right and half was wron they are not replacing the wrong shades
Date of experience: December 16, 2018
Hi Mikael, I'm so sorry the shades didn't arrive as expected! Please send me an email at socialcare@blinds.com and I'll look into this further for you!
Couldn't be easier to order. Great quality, looks great, and easy to install by myself. Would def order again
Date of experience: December 20, 2021
Easy to work with web site is very easy. This is our4 second purchase and have recommended Blinds.com to friends and family
Date of experience: July 14, 2022
Hi Gary, I am sorry to hear there were technical difficulties while placing your order! I have just checked to make sure this is not an ongoing issue, and all is well as of now. Thank you for reporting this and please let us know if you see something similar again, at 800-505-1905 or SocialCare@blinds.com
Also consider going into your browser settings to clear the cache and cookies, as this can sometimes resolve issues with websites loading slowly. - Austin L
It mwas stressful in the measuring my windows but I think I got it right. I just hope it will look great on my windows!
Date of experience: April 2, 2023
Ordered these for my last home in Rockport Texas. Now ordered for my new home in Louisiana. Great quality. Great price for Bali.
Date of experience: January 31, 2022
There is some confusion about the dimensions and the control. Explicit instructions about dimensions aren't there.
Date of experience: December 15, 2021
Exceptional customer service. On time delivery. Great products. Schuyler was awesome to work with! I will use Blinds.com again
Date of experience: February 28, 2023
Super easy site, plenty of options, speedy delivery, quality blinds, love the cord-free option -- cats can't chew on cords hat aren't there
Date of experience: December 18, 2021
I like what I got and I will probably buy more in the future but I did unsubscribe from future emails there were just to many
Date of experience: February 5, 2022
The price was WAY lower when i clicked ADD TO CART. But someone saw3 my review and updated the promo code, which saved me the money. Thank you!
Date of experience: December 18, 2022
Hi Thomas. I am sorry to hear the price was higher than expected. I have reviewed your order and show that the promotion was not applied. Please note that once the items are placed in the shopping cart, you have to click the blue "apply promo" button toward the bottom of the page. I sent you a message regarding your order. I hope this helps! -- Jessica N
Ordering (and changing an order) was super easy, I got exactly what I needed and I am very pleased with the product and the service!
Date of experience: April 3, 2023
Fast shipping great products, I love how it keeps the light out of the room perfect size for the room I need it for Thank you
Date of experience: February 17, 2022
Easy to use and explains how to measure your windows so you get the correct size
Date of experience: February 2, 2022
Ordered blinds back in August. Spent approx $987.
Order came. One blind height and width were reversed-didn't fit
Blinds "sure fit" policy was enacted. Replacement blind shipped
Replacement blind was to arrive 9/10 or so
Replacement blind then moved up to 8/26
I was scheduled to be out of town on 8/26
I went to Fed Ex web site and rerouted shipment to local Walgreens
Upon returning home went to Walgreens with text message for order to get blind
Walgreens refused to give me blind with out Fed Ex tracking number which WAS NOT in text Message from Blinds.com
Walgreens refused to give me blind because my drivers license address didn't match the shipment. In the state of Ca driver's licenses are updated on line for new address. New license is not given until the license expires
So again, I phone blinds.com. I asked for a credit.
Credit refused.
Customer Service agent said another blind would be sent at no cost to my HOME.
Today, upon trying to track new order find out why I hadn't received the blind. It was sent AGAIN to the same WALGREENS and subsequently returned to BLINDS.COM!
Blinds does not answer their phones "due to covid."
Blinds does NOT answer e mails 'due to covid"
Blinds does NOT allow reviews of the company on their website at the current time---hmm maybe its because their service is SO MESSED UP-- they know it and don't WANT TO HEAR HOW SCREWED UP THEY ARE.
It's messed up companies like this that some how stay in biz, while good ones fail. If anything Blinds.Com should fail due to Covid.
Date of experience: September 21, 2020
HI Tom! Thank you for your review! I am so sorry to hear that you had such a poor experience due to this delivery issue on your order, and that you haven't been able to connect with Customer Service either to get this resolved. I can absolutely see how frustrating this must be and I would like to help, can you please send me an email at socialcare@blinds.com with your order information? Once I hear from you I can look into this right away! -- Lauren- A, Blinds.com Social Care Team
EASY REFERENCE TO PREVIOUS PURCHASE; EASY SELECTION OF NEW BLINDS; EASY INSTALLATION. NO COMPLAINTS.
Date of experience: January 7, 2024
If you value your time and sanity, do NOT order from this company! After almost 6 months, my blinds are still not hung due to a series of ordering mistakes and a lack of availability to measure/install. I have never been more frustrated and disappointed by a purchase.
I first contacted Blinds.com back in July, and opted to pay for the professional measurement and installation service. The soonest they would measure my blinds was in August so I waited until then. Once I got the measurements, I ordered blinds that I wanted. The blinds took another month to be cut and shipped to my house so I waited until September for them to arrive. The company will only allow you to setup an installation date after you receive your blinds so I promptly called to set up a date. The soonest they could come to install my blinds was in October so I wait again. The installation day finally comes and I am overjoyed to finally have some shade in my house and blinds in my bedroom so I could sleep past sunrise. The installer (same guy who measured my windows) hangs most of my blinds, but is unable to finish the job due to some missing brackets. I call customer service. They apologize, and send me new brackets, instructing me to call again after I receive them to book another installation appointment. After getting the brackets a week later, I call to book the appointment, and the next available appointment is another month out in November. Another month comes and goes, and I am ready to put this blind business behind me. The installer (same guy again so they must only have one installer for my area) walks in... and then almost immediately walks back out since the wrong brackets were sent. I called customer service again. They AGAIN give a half-hearted apology, and send me new brackets, instructing me to call again after I receive them to book another installation appointment. At this point, I know that it will take another month, if not more due to the holidays, to get these blinds installed, and I practically beg the customer service rep for any options. Nothing. Having run out of patience, I asked for a refund on the installation fee. I am going to hang up my last remaining blinds on my own, and even if I hang them crooked, I will have the small satisfaction of not waiting yet another month.
* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 18, 2022
Hi Alexa. Thank you for reaching out and sharing your experience with us. I am so sorry to hear that your experience went from bad to worse and that we let you down. This is never the experience we want for our customers and I apologize for any inconvenience this may have caused you. In an effort to ensure this does not happen again, I have passed your experience to our Factory Liasion for further review. I am happy to read that you were able to connect with our Customer Service Team who has processed a refund of your installation fee. If there is anything else I can do for you, please reach out to me at socialcare@blinds.com. I am always happy to help! -- Jessica N
Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.
Hi Paul, I'm so sorry you've had such a frustrating experience but I'm happy to help! I responded to your previous reviews and I'd love the opportunity to look into this further and help anyway I can. Please send me a message at SocialCare@Blinds.com and I'll work to turn this around for you! -- Blinds.com Social Care Team